TROUBLESHOOTING
SYMPTOM
POSSIBLE
SOLUTION
Unit won’t turn
on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out/
unit doesn’t
respond
AC adapter isn't
plugged into a working
wall socket or not
properly connected
Unit is not properly
connected to power
source
Plug the AC adapter into a
working wall socket and plug the
AC cable into the DC jack on the
unit. Make sure any associated
wall switch that controls the
outlet is ON.
Check that the unit is ON. Try
adjusting volume on unit and
audio device. Also try pressing
the Play/Pause Button.
Make sure unit is properly paired
to your device (check that iHome
iAVS16 appears in the Bluetooth
menu).
Erratic
performance
No sound
Sound
distorted
External interference
Volume is too low
Volume is too high
Sound source is
distorted
Move unit away from potential
sources of external interference such
as computers, modems, wireless
devices (routers) or fluorescent light.
Turn volume up on unit and/or your
device
Turn volume down on unit and your
device
If the original sound file (MP3) is old
or of poor quality, distortion and
noise are easily noticed with
high-power speakers. Try upgrading
file from a trusted source such as
iTunes.
12
Clock display
doesn’t match
app info
Time zone set
incorrectly in
app
Make sure your time zone is set
correctly in both the Alexa app
and iHome AVS app
