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WHAT IS IGO ASSIST
iGO’s ever expanding knowledge base with guides, tips, and tricks to
optimize your experience through every step of your journey.
iGO Assist provides access to user manuals, assembly videos, FAQ, live chat and email/
phone support - iGO Assist can deliver everything you need to get on an electric bike for
the first time; it will answer any questions you may have during your ride, and can share
expert tips and tricks to make sure you always get the most from your iGO electric bike.
If you still require further assistance you can submit a
support request through the iGO Assist portal.
HOW TO ACCESS IGO ASSIST
To access iGO Assist online visit :
Chose from general FAQ, bike model specific documents and videos, chat
support, or ask detailed questions with ability to include photos that our
dedicated support team can use for to reference when responding.
To take full advantage of all iGO customer support options your eBike must be registered.
Advanced diagnostics
A wealth of in-depth diagnostic information (intended to speed up and simplify support
and servicing of your iGO electric bike) can be accessed through the iGO Ride app.
Should any advanced diagnostic information be required, the iGO support representative
or an iGO certified mechanic will identify and extract the relevant information for you.
The following pages provide some relevant information to assist in the
continued enjoyment and maintenance your new iGO eBike.
iGO ASSIST
DIAGNOSTICS AND WARNING CODES
If a diagnostic (warning/error) code appears on the eBike’s display unit,
identify the issue from this table and take the appropriate action.
If the code persists contact iGO support.
Diagnostic code
Description
Suggested action
1
Synchronous motor signal overcurrent warning
Check motor connections, unplug and ensure pins are
aligned correctly and the connection is fully secured.
2
Controller overcurrent warning
Power off system and restart. Check controller
connections, unplug and ensure pins are aligned
correctly and the connection is fully secured.
3
Hall sensor signal warning
Avoid stalling the motor. Check motor connections,
unplug and ensure pins are aligned correctly and the
connection is fully secured.
4
Brake lever sensor fault
Check the weatherproof connector to the brake
cut-off sensor. Ensure pins are aligned correctly and
the connection is fully secured. Check brake lever for
damage and ensure lever retracts to the fully open
position.
5
Controller temperature warning
Allow the controller to cool down for a short period
of time.
6
Motor temperature warning
Allow the motor to cool down for a short period of
time.
8
Controller communication fault
Verify cable harness and weatherproof connectors for
damage or disconnections.
9
Controller voltage warning
Check condition of battery and battery connections.
Try a different battery if it is available.
10
Other faults
Contact iGO Support
21
Controller overcurrent warning
Power off system and restart. Check controller
connections, unplug and ensure pins are aligned
correctly and the connection is fully secured.
24
Hall sensor signal warning
Avoid stalling the motor. Check motor connections,
unplug and ensure pins are aligned correctly and the
connection is fully secured.
25
Brake lever sensor fault
Check the weatherproof connector to the brake
cut-off sensor. Ensure pins are aligned correctly and
the connection is fully secured. Check brake lever for
damage and ensure lever retracts to the fully open
position.
28
Regional settings warning
Perform system update.
30
Communication fault
Check the display cable and weatherproof connector
to the display unit. Ensure pins are aligned correctly
and the connection is fully secured. Verify cable
harness and weatherproof connectors for damage or
disconnections.
31
Regional settings warning
Perform system update.
36
Torque value fault
Power off system and restart without putting
pressure on the pedals.
