28
Troubleshoot
I am unable to close the shackle
to lock the padlock.
• Do an unlock via PIN code or Bluetooth and try
to close the shackle again.
• Note that you might accidentally lock the
padlock manually by holding the UNLOCK button
for 2 seconds when the padlock is open.
• Make sure the Padlock E is unlocked before
turning the Torx cap to remove the battery cover
• Note that the Torx cap cannot be turned while
the Padlock E is locked.
I am unable to turn the Torx Cap to
remove the battery cover.
• Security Lockout is triggered on the Padlock E.
• Please refer to page 20.
The padlock keypad flashes white
and LED indicator flashes red when I
activate the keypad.
• Please ensure terminals of the 9V battery are in
contact with the jumpstart contact points of the
Padlock E for 2 seconds to activate the padlock.
• The 9V Battery terminals must be in constant
contact with the padlock 9V contact pins while
unlocking it with PIN code or Bluetooth.
I tried to use a 9V Battery to
jumpstart the lock but to no avail.
• Do a Bluetooth Unlock or sync and try again.
• Ensure that the generated PIN codes are used
within the activation period.
I have generated my PIN codes from
the app but it cannot work.
• The Padlock E is low in battery.
• Use an Alkaline 9V Battery to jumpstart the
lock and unlock the Padlock E to replace the
batteries.
• Refer to page 12 for steps on battery
replacement.
I tried to unlock the Padlock E
but the keypad went off and
came back on with 2 slow and
2 quick beeps.
• The Padlock E’s battery is flat.
• Use an Alkaline 9V Battery to jumpstart the lock
and unlock the Padlock E to replace the batteries.
• Refer to page 12 for steps on battery replacement.
The lock is not responding at all.
• Use the spare QR sticker that is provided in the
Padlock E box.
I can’t scan the QR sticker as it is
worned out.
• Make sure Auto Lock is ON via the
iglooworks mobile app.
• If Auto Lock is ON and the padlock is still not
working, try to lock the padlock manually by
holding the UNLOCK button for 2 seconds.
I closed the shackle but the padlock
did not relock automatically.
