17
Troubleshoot
I am unable to close the shackle
to lock the padlock.
• Do an unlock via fingerprint or Bluetooth and try
to close the shackle again.
• Note that you might accidentally lock the
padlock manually by holding the Fingerprint
when the padlock is open.
• Security Lockout is triggered on the Padlock Lite.
• Please refer to page 12.
The padlock LED indicator flashes
Red when I try to fingerprint unlock.
• The Padlock battery is flat.
• Use a USB C powerbank to jumpstart the lock.
• Refer to page 14 for more details.
The lock is not responding at all.
• Make sure Auto Lock is ON via the igloohome
mobile app.
• If Auto Lock is ON and the padlock is still not
working, try to lock the padlock manually by
holding the Fingerprint button for 2 seconds.
I closed the shackle but the padlock
did not relock automatically.
• Please ensure USB-C connector is connected to
the USB-C slot securely while unlocking it with
PIN code or Bluetooth.
• Please unlock within 20 seconds.
• Please ensure that the Power Bank has sufficient
power.
I tried to use USB-C to jumpstart
the lock but unable to.
Hardware Troubleshooting:
