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Troubleshooting Guide
Please refer to the trouble shooting guide when experiencing an issue with your heater. If you still cannot
determine the fault then please call our Customer Service number 01473 271272.
Problem
Possible Cause
Solution
The heater does not work.
1. Not properly plugged into the
mains wall socket.
2. Not switched on
3. No electricity in the mains wall
socket.
1. Plug in firmly.
2. Make sure appliance is switched on.
3. Check fuse or breaker.
The heater is getting too
hot.
1. Inadequate air flow
2. Heat setting too high
3. Vents are blocked
1. Make sure there is circulating air in
the room
2. Adjust heat settings accordingly
3. Make sure all vents are clear and
free from obstruction.
The heater is not heating
up.
1. Thermostat not turned high
enough
2. The selector control is on
too low
1. Adjust the thermostat to a
high temperature
2. Turn the selector control to
the higher 2kW setting
Mains Plug Replacement
To replace the plug:
1. Cut off the existing fitted plug and dispose of it.
2. The wires in the mains lead supplied with this appliance are coloured in
accordance with the following code:
GREEN/YELLOW = EARTH (E)
(CLASS I APPLIANCES ONLY)
BLUE = NEUTRAL (N)
BROWN = LIVE (L)
This product is Class II and does not require an earth connection.
As the colours of the wires in the mains lead may not correspond with the colour markings identifying the
terminals in your new plug, proceed as follows:
The wire which is coloured BLUE must be connected to the terminal in the plug which is marked with the
letter N or coloured BLACK or BLUE.
The wire which is coloured BROWN must be connected to the terminal which is marked with the letter L or
coloured RED or BROWN.
Ensure that the connections are tight and that no loose strands are left out of the terminals.
IF IN DOUBT CONSULT A QUALIFIED ELECTRICIAN
– DO NOT ATTEMPT TO CHANGE THE
PLUG YOURSELF
If the mains lead becomes damaged consult a qualified electrician.
