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TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you are
unable to resolve the issue using this guide please ring our Customer Service Department on 0844 848
5861. Please have the model code and purchase information available.
Problem
Possible Cause
Solution
Appliance does
not work
Mains plug is not plugged in or
is loose
Insert mains plug correctly
Fuse has blown or is defective
Check fuse, replace if necessary
Socket is defective
Mains malfunctions are to be
corrected by an electrician
Appliance freezes
too much
Temperature is set too cold
or the appliance runs at MAX
setting
Turn the temperature regulator to
a warmer setting temporarily
The food is not
frozen enough
Temperature is not properly
adjusted
Refer to the Temperature Setting
section
Door was open for an
extended period
Open the door only as long as
necessary
A large quantity of warm food
was placed in the appliance in
the last 24 hours
Turn the temperature regulation
to a colder setting temporarily
The appliance is near a heat
source
Please refer to the Installation
section
Heavy build-up of
frost on the door
seal
Door seal is not air tight
Carefully warm the leaking
sections of the door seal with a
hair dryer (on a cool setting). At
the same time shape the warmed
door seal by hand so that it sits
correctly
Unusual noises
Appliance is not level
Re-adjust the feet
The appliance is touching the
wall or other objects
Move the appliance slightly
A component, e.g. a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall
If necessary, carefully bend the
component out of the way
