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TROUBLESHOOTING GUIDE
If you are having problems with your appliance, please use our troubleshooting guide below.
If you are unable to resolve the issue using this guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Fault
Possible Cause
Solution
The fridge does
not work.
Mains plug is not plugged in or
is loose.
Insert mains plug.
Temperature control dial is set at
number “0”
Set the dial to another setting to switch the
appliance on.
Fuse has blown or is defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be corrected
by an electrician.
Temperature is not properly
adjusted.
Please look in the initial “Temperature
Setting” section.
The food is too
warm
Temperature is not properly
adjusted.
Please look in the initial Temperature setting
section.
Door was open for an extended
period.
Open the door only as long as necessary.
A large quantity of warm food was
placed in the appliance within the last
24 hours.
Turn the temperature dial to a colder setting
temporarily.
The appliance is near a heat source.
Please see installation location section.
Appliance cools
too much.
Temperature is set too cold
Adjust the temperature dial to a warmer
setting temporarily.
Unusual noises.
The appliance is not level.
Move appliance slightly to level.
A component, e.g. a pipe, on the rear
of the appliance is touching another
part of the appliance or the wall.
Move the appliance slightly or if necessary,
carefully bend the component out of the way.
The appliance is touching the wall or
other objects.
Move the appliance slightly.
Water drain hole is blocked.
Water on the floor
See the Cleaning and Maintenance section.
Side panels
are hot.
It’s normal. Heat exchange parts
are in the sides.
Use gloves to touch sides.
