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TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you are
unable to resolve the issue using this guide please ring our Customer Service Department on 0844 848
5861. Please have the model code and purchase information available.
Problem
Possible Cause
Solution
Appliance does
not work
Temperature regulation knob is
set to ‘0’
Set the knob to another number
to switch on the appliance
Mains plug is not plugged in or
is loose
Insert mains plug correctly
Fuse has blown or is defective
Check fuse, replace if necessary
Socket is defective
Mains malfunctions are to be
corrected by an electrician
The food is too
warm
Temperature is not properly
adjusted
Refer to the Temperature Setting
section
Door was open for an
extended period
Open the door only as long as
necessary
A large quantity of warm food
was placed in the appliance in
the last 24 hours
Turn the temperature regulation to
a colder setting temporarily
The appliance is near a heat
source
Please refer to the Installation
section
Appliance cools
too much
Temperature is set too cold
Turn the temperature regulation
knob to a warmer setting
temporarily
Unusual noises
Appliance is not level
Re-adjust the feet
The appliance is touching the
wall or other objects
Move the appliance slightly
A component, e.g a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall
If necessary, carefully bend the
component out of the way
Water on the
floor
Water drain hole is blocked
See the Cleaning and Maintenance
section
Side panels are
hot
Normal. Heat exchange parts
are in the sides
Use gloves to touch sides
