VP5300 User Manual
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13.
Decommissioning PCI-Certified Devices
All PCI devices require proper decommissioning prior to device disposal in order to ensure the
protection of all sensitive financial card data. For instructions on decommissioning your device, see
Decommissioning of PCI-Certified Devices
on the ID TECH Knowledge Base.
14.
Troubleshooting
The VP5300 reader is designed to be reliable and easy to troubleshoot. The components that may
require troubleshooting include the power module (if applicable), the reader, and the serial cable.
If you are unable to resolve the problem, please contact
(sending an e-mail to this address will automatically open a support ticket).
14.1.
A Note About Encryption
When a key is not injected into the VP5300, it has limited functionality and will be in a state looking
for key injection. Without a key, all requests to start a transaction result in an error code that the
command is not allowed.
After a key is injected into the VP5300, there is no method to turn off encryption.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear
to be powered on (no
LEDs are lit).
•
Reader not powered on or
incorrect voltage.
•
Improper use of internal
power supply provided by the
kiosk.
•
Check cable connections.
•
Verify that power is on and correct voltage and
current are present.
•
Make sure that the correct pins are utilized.
•
Make sure that the power provided is within the
specified range of the reader.
•
Make sure that the correct polarity is observed.
•
For more information, refer to the Input Voltage
under the Electrical specification section.
•
Replace the device with a known-good device to
verify that the power supply and wiring in the
installation are sound.
Reading Cards/Phones
LED is lit, but beeper is
not audible when
card/fob presented.
•
Card/fob/phone not properly
presented.
•
RF interference.
•
Unsupported card used.
•
Wrong firmware (contact your
local support representative).
•
Present card/fob/phone closer to the antenna, and
ensure it is parallel to the face of the reader.
•
Verify that the card/fob/phone is valid/current.
•
Verify that metal is not interfering with the
antenna.
•
Test with “ViVOcard Contactless Test Card” part
number 241-0015-03 Rev A.
