MARGIN
GUIDES
Stay within the yellow
box. Do not let text go
beyond, instead move
to the next column or
start a new page.
9
|
www.icrealtime.com
Device does not
operate properly/ lost
password.
Please refer to section 2B for factory reset
process. Cam will need to be Initialized after
factory reset.
The water leakage.
The front or rear cap if damaged or removed
can result in water leakage. The glass dome
may also have been compromised from
heavy strikes or heavy pressure. The
waterproof plug of the rear cap may also
have loosened.
IR video is poor/ does
not turn on.
Verify the camera is supplied with the
recommended amount of power. You may
need to test voltage/ amperage of the
camera while under load. Enough visible
light at the location can also cause IRs to not
switch on.
I can not upgrade the
device via network.
Contact technical support to request
firmware.
I cannot login to the
client-end or the
WEB.
If the Camera HTTP port is changed, you will
need to specify the port number after the IP.
(ex:
http://192.168.1.108:8080
) Ensure the
correct login credentials are being used. The
Smart ICRSS software will use the TCP port.
Make sure you input the correct TCP port
number.
The account is locked
Reboot the camera to clear lock out. Verify
the login to make sure it is correct.
5A. FAQ
P2P status is “not
connected/ offline”
You may need to set device IP to DHCP.
After acquiring a different IP address, verify
P2P status and set camera back to static IP
if successful.
Camera does not
show up on local
network.
Verify the camera is supplied with the
recommended power supply. Change
network cable or use short patch cable to
troubleshoot.
5B. APPENDIX TOXIC OR HAZARDOUS MATERIALS OR ELEMENTS
Component Name
Pb
Hg
Cd
Cr VI
PBB
PBDE
Circuit Board
Component
•
•
•
•
•
•
Device Case
•
•
•
•
•
•
Wire and Cable
•
•
•
•
•
•
Packing Components
•
•
•
•
•
•
Accessories
•
•
•
•
•
•
O: Indicates that the concentration of the hazardous substance in all
homogeneous materials in the parts is below the relevant threshold
of the SJ/T11363-2006 standard.
