IBM WebSphere DataPower XC10, Руководство по установке

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Contacting IBM Support
IBM Support provides assistance with product defects. Before contacting IBM
Support, the following criteria must be met:
v
Your company has an active maintenance contract.
v
You are authorized to submit problems.
To contact IBM Support with a problem, use the following procedure:
1. Define the problem, gather background information, and determine the severity
of the problem. For help, refer to the
Software Support Handbook . To access the
online version of this handbook, use the following procedure:
a. Access the IBM Software Support Web page at the following Web address:
http://www.ibm.com/software/support
b.
Scroll down to the Additional support links section of the page.
c. Under Support tools , click the Software Support Handbook link.
d. Bookmark this page for future reference.
From this page, you can obtain a PDF copy of the handbook.
2. Gather diagnostic information.
a. Access the product support at the following Web address:
http://www.ibm.com/software/integration/cloudburst/support
b. Locate the Assistance area of the product support page.
c.
Click Information to include to access that technote that lists the
information that is required to report a problem.
3. Submit the problem in one of the following ways:
Online
From the IBM Support Web site (http://www.ibm.com/support), select
Support & Downloads → Open a service request and follow the
instructions.
By phone
For the phone number to call in your country, refer to “Contacts” in the
Software Support Handbook . From the Software Support Handbook Web
site, click
Contacts
. In the U.S. and Canada, call 1–800–IBM-SERV
(1–800–426–7378) and select option 2 for software.
If the problem you should submit is for a software defect or for missing or
inaccurate documentation, IBM Support creates an authorized program analysis
report (APAR). The APAR describes the problem in detail. Whenever possible, IBM
Support provides a workaround that you can implement until the APAR is
resolved and a fix is delivered.
Appendix. Getting help and technical assistance
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