IBM TS4500, Введение и руководство по планированию

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The Call Home feature of the TS4500 tape library has three different, but related,
capabilities: Problem Call Home, Heartbeat Call Home, and Test Call Home. The
TS4500 tape library sends data files that might be helpful to Support Center
personnel for all three types of Call Home. These data files include library error
logs and configuration information, such as the Machine Reported Product Data
(MRPD) log. The MRPD file contains the following information about the machine
(library):
v
The number of frames and drives
v
The model and serial number of each frame
v
The type and serial number of each drive
v
The code version of the library and each drive
v
Any machine-detectable features such as additional I/O stations, capacity
expansion
If a Problem Call Home is initiated, the library also sends the tape library logs and
drive logs that are related to the problem.
Problem Call Home
The TS4500 tape library or one of its drives detects a problem and the
library initiates a Call Home operation. This Call Home operation creates a
Problem Management Record (PMR) in the IBM Remote Technical
Assistance Information Network (RETAIN). This is a single page of text
data. It helps the support center or service representative determine an
action plan and a list of parts (called field replaceable units or FRUs).
Heartbeat Call Home
The TS4500 tape library sends the Heartbeat Call Home on a scheduled
basis to ensure proper Call Home function. By default, the Heartbeat Call
Home is sent once per week, 1 hour after a power cycle, and 1 hour after a
code update is complete.
Test Call Home
When servicing the library, the service representative can issue a Test Call
Home operation to RETAIN from the TS4500 management GUI. The library
allows the service representative to include drive dumps in the Test Call
Home for analysis. In this way, a drive dump can be accessed by Support
Center personnel through the Call Home database.
Remote support through a system console
A system console is a service tool through which the TS4500 tape library provides
remote support.
The integrated management console (IMC) can be used as a service console with
the TS4500 tape library. Similar in function to the TSSC, the IMC comes installed
with a set of software tools that helps both local service and remote support of the
attached TS4500 tape library. Table 18 lists the system console features that can be
ordered for the library.
Table 18. System console and remote support features .
Feature Code Supported Models
Customer-Setup Unit
(CSU) Description
This is a standard
feature.
L25, L55 No Integrated
Management Console
(IMC)
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IBM TS4500: Introduction and Planning Guide