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Getting help and service

If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.

Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help
files. In addition, information about IBM products is available on the World
Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service
Packs for your preinstalled Microsoft

®

Windows product, refer to the

Microsoft Product Support Services Web site at
support.microsoft.com/directory/, or you can contact the IBM HelpCenter

®

.

Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about
IBM Personal Computer products and support. The address for the IBM
Personal Computing home page is

www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to
ThinkPad computers at

www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use
your computer, and learn about options that can make working with your
ThinkPad computer even easier.

If you select

Profile

from the support page, you can create a customized

support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. In addition, you can choose to receive e-mail notifications
whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering
System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Getting help and service

38

ThinkPad

®

R32 Service and Troubleshooting Guide

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Содержание ThinkPad R32 2658

Страница 1: ...ThinkPad R32 Service and Troubleshooting Guide...

Страница 2: ......

Страница 3: ...ThinkPad R32 Service and Troubleshooting Guide...

Страница 4: ...t put it in trash that is disposed of in landfills v To reduce the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash...

Страница 5: ...se make sure of the following 1 Visit the IBM site at www ibm com pc qtechinfo MIGR 39377 html and confirm the updated list of RF option devices that have been approved to cooperate with the integrate...

Страница 6: ...iv ThinkPad R32 Service and Troubleshooting Guide...

Страница 7: ...mation with Access ThinkPad Find answers to questions about your computer and view IBM Web sites by pressing the ThinkPad button to open Access ThinkPad your on board computer help center Copyright IB...

Страница 8: ...he memory in your computer Visit these IBM Web sites to join an interactive community of ThinkPad users download new backgrounds purchase accessories or get online support Keyword Search provides a qu...

Страница 9: ...pause and rewind the video clip Finding information with Access ThinkPad vii...

Страница 10: ...viii ThinkPad R32 Service and Troubleshooting Guide...

Страница 11: ...ing IBM 40 Getting help around the world 41 Appendix A Important safety instructions 44 Modem safety information 45 Laser compliance statement 46 Appendix B Wireless Related Information 47 Wireless In...

Страница 12: ...ice 73 Caution 73 Avis 73 Avertissement 74 Notice for Australia 74 Notice for New Zealand 75 Notice for European Union countries 77 Product notice requirements 78 Trademarks 78 Index 79 x ThinkPad R32...

Страница 13: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2002 1...

Страница 14: ...iew System status indicators TrackPoint Computer display Ultrabay Plus Rear view Power jack Monitor connector Modem connector Ethernet connector USB connector Your ThinkPad at a glance 2 ThinkPad R32...

Страница 15: ...B depending on the model Display The color display uses TFT technology v Size 13 3 or 14 1 inch depending on the model v Resolution LCD 1024 by 768 External monitor Up to 1600 by 1200 v Brightness con...

Страница 16: ...on 100 v 2 MB 3 5 inch unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface v Parallel connector IEEE 1284A v External monitor connector v PC Card slot one Type I Type II or Type III...

Страница 17: ...e 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive...

Страница 18: ...ocation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures b...

Страница 19: ...ed with your hardware and apply pressure only where needed on the device See Access ThinkPad your on board help system for information on replacing your hard disk drive open Access ThinkPad by pressin...

Страница 20: ...mputer also enables IBM to notify you about possible technical information and upgrades v Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer v Do not modify...

Страница 21: ...nt problems 19 Standby or hibernation problems 20 Computer screen problems 23 An external monitor problem 25 A television problem 25 Battery problems 25 Hard disk drive problems 26 CD ROM DVD ROM CD R...

Страница 22: ...ger Make sure you have time to run the entire test do not interrupt the test while it is running The Quick Test Set runs many tests of critical hardware components but it does not run all of the diagn...

Страница 23: ...The EEPROM checksum is not correct block 0 and 1 or block 6 The system board should be replaced and the box serial number needs to be reinstalled Have the computer serviced Message 0189 Invalid RFID...

Страница 24: ...Make sure that the built in keyboard operates correctly If it was have the external keyboard serviced Make sure that the external keyboard is connected to the correct connector v Test the computer by...

Страница 25: ...ion Have the computer serviced Message 0280 Previous boot incomplete Solution Your computer was previously unable to complete the boot process Turn the computer off then turn it on to start the BIOS S...

Страница 26: ...ssword and keep it in a safe place If you forget your supervisor password IBM will not reset your password You must take your computer to an IBM reseller or IBM marketing representative to have the sy...

Страница 27: ...iled Have the computer serviced Errors without codes or messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not su...

Страница 28: ...ar two or more beeps or a continuous beep while starting up Solution If you are using Ethernet v Make sure that the Ethernet cable is connected firmly v Contact your network administrator If the scree...

Страница 29: ...ook slightly distorted See the on board help Access ThinkPad for more details Problem The Windows startup screen does not fill the screen Solution When you enable the Screen Expansion function in the...

Страница 30: ...Power Management APM option Note The APM function is supported in Windows 98 and Windows NT Problem All or some keys on the keyboard do not work Solution If the problem occurred immediately after the...

Страница 31: ...works there is a problem with either the cable or with the keyboard Try using a different keyboard mouse cable or external keyboard Problem The internal numeric keypad does not work Solution If you c...

Страница 32: ...tion problems Problem The computer unexpectedly enters standby mode Solution If the processor reaches a temperature that is too high the computer will automatically enter standby mode to allow the com...

Страница 33: ...computer does not enter standby or hibernation mode Solution Check if any option has been selected to disable your computer from entering standby or hibernation mode Problem The computer does not ent...

Страница 34: ...to enter standby mode To enable the timer in this situation edit the configuration information in the registry as follows HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Cdrom Autorun 0x1 Autorun...

Страница 35: ...epth are correctly set v The monitor type is correct To check these settings do as follows For Windows XP 1 Click Start Control Panel 2 Click Appearance and Themes in the Pick a category section 3 Cli...

Страница 36: ...ution Press and hold the power switch for 4 seconds or over to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your c...

Страница 37: ...em Problem Create overlay failed Please lower your resolution color depth and try again message is displayed Solution When you attach and set a TV as the extended monitor and play an MPEG file DVD usi...

Страница 38: ...harged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v The hard disk drive starts accessin...

Страница 39: ...ms with one of the following Music CD CD ROM or CD ROM XA Multisession photo CD Video CD CD R or CD RW DVD ROM DVD video Note You can only playback DVD movies if your computer has a DVD ROM or CD RW D...

Страница 40: ...s Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application by checking the following v Your computer has the minimum required memory to...

Страница 41: ...ith the power switch Solution If the standby indicator is on and you are working under battery power replace the battery with a fully charged one or change your power source to ac power If you still h...

Страница 42: ...of the screen press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the su...

Страница 43: ...e You might need to use a diskette drive in the recovery process Use a drive that is compatible with your computer To use the Product Recovery program to restore your pre installed software do the fol...

Страница 44: ...quickly The Product Recovery program main menu appears 4 Select System Utilities from the main menu Press Enter 5 Select Create a Recovery Repair diskette Press Enter 6 Follow the on screen instructio...

Страница 45: ...orbs the physical shock v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the...

Страница 46: ...tach the cover to a new hard disk drive 8 Insert the hard disk drive and its cover into the hard disk drive bay then secure it with the screw 9 Reinstall the battery 10 Turn the computer over Connect...

Страница 47: ...the battery a Slide and hold the battery latch in the unlock position 1 b Insert your finger in the notch and lift up the battery 2 c Pull up and remove the battery 3 1 2 3 4 Reinstall the battery a...

Страница 48: ...Replacing the battery 36 ThinkPad R32 Service and Troubleshooting Guide...

Страница 49: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Getting help by fax 39 Calling IBM 40 Getting help around the world 41 Copyright IBM Corp 2002 37...

Страница 50: ...directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products an...

Страница 51: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Страница 52: ...includes a comprehensive on board help and information center for your computer and includes information such as installing additional memory It travels with you eliminating the need to carry referen...

Страница 53: ...62 49 16 Sweden Swedish 08 477 4420 Switzerland German French Italian 0583 33 09 00 Taiwan Mandarin 886 2 2725 9799 United Kingdom English 0 1475 555 055 United States English 1 800 772 2227 Uruguay S...

Страница 54: ...nal Warranty Service and to view a list of the countries where service is available go to http www ibm com pc support and click Warranty Lookup Eligible IBM computers are identified by their four digi...

Страница 55: ...of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power...

Страница 56: ...not expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disp...

Страница 57: ...care CAUTION To reduce the risk of fire use only No 26 AWG or larger thicker telephone cable Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipm...

Страница 58: ...to the requirements of EN60825 DANGER Do not open the optical storage drive unit no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedures other...

Страница 59: ...in radio frequency safety standards and recommendations IBM believes High Rate Wireless LAN is safe for use by consumers These standards and recommendations reflect the consensus of the scientific co...

Страница 60: ...48 ThinkPad R32 Service and Troubleshooting Guide...

Страница 61: ...power of Wireless LAN Mini PCI Adapter is far below the FCC radio frequency exposure limits Nevertheless the ThinkPad R32 computer shall be used in such a manner that the potential for human contact d...

Страница 62: ...device Num ro d homologation signifie Le terme IC avant le num ro d homologation signifie seulement que les normes d Industrie Canada ont t respect es Permis d mission faible puissance Cas des appare...

Страница 63: ...e Voraussetzungen sowie alle wichtigen Anforderungen der Richtlinie 1999 5 EC erf llt IBM bernimmt keine Verantwortung f r Fehler die sich aus einer nicht empfohlenen unsachgem en Modifizierung an die...

Страница 64: ...52 ThinkPad R32 Service and Troubleshooting Guide...

Страница 65: ...MHz et 11 2467 MHz Dans le cas d une utilisation priv e l ext rieur d un b timent au dessus d un espace public aucun enregistrement n est n cessaire pour une distance de moins de 300m Pour une distan...

Страница 66: ...door installations not allowed the Netherlands NL License required for outdoor installations Nederland NL Licentie verplicht voor gebruik met buitenantennes Notice for Users in Singapore The Wireless...

Страница 67: ...8 Country or region Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2659 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year Machine ty...

Страница 68: ...le units CRUs v Installation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your ThinkPad computer with IBM you might be...

Страница 69: ...anship and 2 conforms to IBM s Official Published Specifications Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sa...

Страница 70: ...repair or exchange the failing Machine and 2 provide the service either at your location or a service center IBM or your reseller will also manage and install selected engineering changes that apply t...

Страница 71: ...s responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information fro...

Страница 72: ...of your and IBM s rights duties and obligations arising from or relating in any manner to the subject matter of this Agreement without regard to conflict of law principles Part 2 Country unique Terms...

Страница 73: ...A LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York The following is added to this Section...

Страница 74: ...2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual d...

Страница 75: ...he China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist...

Страница 76: ...inciples as well as Country unique terms and competent court for this Statement are those of the country in which the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bul...

Страница 77: ...of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at...

Страница 78: ...t is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire lia...

Страница 79: ...hysical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply...

Страница 80: ...68 ThinkPad R32 Service and Troubleshooting Guide...

Страница 81: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Страница 82: ...terference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measur...

Страница 83: ...formity with the requirements of the Directive has been signed by IBM United Kingdom Limited PO BOX 30 Spango Valley Greenock Scotland PA160AH This product satisfies the Class B limits of EN 55022 Tel...

Страница 84: ...y do you will be given advance notice so as to give you an opportunity to maintain uninterrupted service 6 If you experience trouble with this built in modem contact your IBM Authorized Seller or the...

Страница 85: ...Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs of alterations made by the user to this equipment or equipment malf...

Страница 86: ...ns peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisa...

Страница 87: ...rements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications There sh...

Страница 88: ...nacceptable the Dial button should not be used for local calls Only the seven digits of your local number should be dialled from your modem Do not dial the area code digit or 0 prefix This equipment s...

Страница 89: ...ice for European Union countries Hereby Ambit declares that this J07M058 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC Appendix E Notices...

Страница 90: ...s otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Trademarks The following terms are trademarks of the IBM Corporation in the United States or other co...

Страница 91: ...s 11 errors without codes 15 errors without messages 15 F fax help by 39 H hard disk problems 26 replacing 33 hibernation problems 20 I IBM help v K keyboard problems 18 O on board help v P password p...

Страница 92: ...80 ThinkPad R32 Service and Troubleshooting Guide...

Страница 93: ......

Страница 94: ...Part Number 62P8679 1P P N 62P8679...

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