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Customer Support and Service

You can purchase this service on a one-time basis (for a single
incident).

Network and Server Support Line

Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple and complex
networks made up of IBM workstations and servers using major
network operating systems. This line also supports the many
popular non-IBM adapters and network interface cards.

This service includes technical support for the following:

Installing and configuring client workstations and servers

Identifying system problems and correcting problems on the

client or the server

Using IBM and non-IBM network operating systems

Interpreting documentation

You can purchase this service for a single incident or for multiple
incidents. For more information about purchasing Network and
Server Support, see “Ordering Support Line Services” on page 162.

Chapter 5. Getting Service

161

Title: C79EGMST CreationDate: 02/10/98 09:24:42

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Содержание ThinkPad C79EGMST

Страница 1: ...IBM ThinkPad 600 User s Reference Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 2: ...Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 3: ...IBM ThinkPad 600 User s Reference IBM Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 4: ...r implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made t...

Страница 5: ...ad computer to meet both your technical requirements and your high expectations To help us continue to build products that address your mobile computing needs please take a moment to complete the Thin...

Страница 6: ...e addressing display provides clear and brilliant text and graphics Lithium ion battery pack The large capacity lithium ion battery pack extends the operating time of your computer further enhancing t...

Страница 7: ...its software can be upgraded allowing great flexibility To use the ThinkPad modem function Online book TrackPoint with enhanced controls Your computer has an enhanced TrackPoint function that enables...

Страница 8: ...vi IBM ThinkPad 600 User s Reference Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 9: ...kPad Web Site or Bulletin Board 33 Replacing the Battery Pack 34 Handling Your Computer 36 ThinkPad Don ts 36 ThinkPad Do s 37 Cleaning Your Computer 38 Carrying Your Computer 38 Extending Your Comput...

Страница 10: ...Deleting the Personalization Window 101 Using Locks 102 Chapter 4 Solving Computer Problems 103 Frequently Asked Questions 104 Hints Tips and Limitations 111 Using the Power Management Modes 113 Usin...

Страница 11: ...ization CD 149 Using the Recovery CD 150 Chapter 5 Getting Service 153 Information on Your Computer 154 Option List 154 Identification Numbers 154 Problem Recording Sheet 155 Customer Support and Serv...

Страница 12: ...r Cords 168 Appendix B Product Warranties and Notices 169 Notices 173 Trademarks 173 Electronic Emission Notice 174 Telecommunication Notice 176 Industry Canada Requirements 178 Glossary 181 Index 185...

Страница 13: ...dix A Features and Specifications describes the features and specifications associated with your computer including information on power cords Appendix B Product Warranties and Notices contains the wa...

Страница 14: ...in your computer Information for IBM OS 2 users Information for IBM DOS users Information for Microsoft Windows 3 11 users Information for Microsoft Windows NT users Information for Microsoft Windows...

Страница 15: ...es as shown below when installing moving or opening the covers of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything...

Страница 16: ...e into water 2 heat to more than 100 C 212 F or 3 attempt to repair or disassemble Dispose of it as required by local ordinances or regulations CAUTION The fluorescent lamp in the liquid crystal displ...

Страница 17: ...s certified to conform to the requirements of EN60825 CAUTION Do not open the CD ROM drive no user adjustments or serviceable parts are inside Use of controls adjustments or the performance of procedu...

Страница 18: ...xvi IBM ThinkPad 600 User s Reference Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 19: ...grams 16 Easy Setup 16 ThinkPad Configuration Program 24 Online Book 31 Backing Up Your System 32 ThinkPad Customization CD 32 Recovery CD 32 Diskette Factory 32 ConfigSafe 33 ThinkPad Web Site or Bul...

Страница 20: ...Identifying the Hardware Features Identifying the Hardware Features Front View of the Computer 2 IBM ThinkPad 600 User s Reference Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 21: ...ssed 11 The diskette eject button ejects the diskette from the diskette drive 12 The diskette drive is the drive for the UltraslimBay 13 The TrackPoint buttons work with the TrackPoint stick 17 and pr...

Страница 22: ...Identifying the Hardware Features Rear View of the Computer Bottom View of the Computer 4 IBM ThinkPad 600 User s Reference Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 23: ...licator or docking station 9 The parallel connector is where you connect a parallel printer signal cable 1 The external monitor connector is where you attach the external monitor 11 The external input...

Страница 24: ...mputer show the current status of your computer by their on or off states and colors green and orange Each indicator is identified with a symbol The following shows the location and the meaning of eac...

Страница 25: ...isable the keypad by pressing and holding the Shift key and pressing the NumLk key For details see Numeric Keypad on page 13 5 Caps lock Green Caps Lock mode is enabled All alphabetic characters A Z a...

Страница 26: ...ey Numeric keypad TrackPoint The keyboard contains a unique cursor pointing device called the TrackPoint Pointing selecting and dragging all become part of a single process you can perform without mov...

Страница 27: ...e you are using Stick Left click button Right click button Center button If you are not familiar with using the TrackPoint these instructions will help you get started 1 Place your hands in the typing...

Страница 28: ...red by your software Changing the Cap The cap 1 on the end of the TrackPoint is removable You can replace it with one of the spares shipped with your computer For customizing the TrackPoint Customizin...

Страница 29: ...the ThinkPad Configuration program See ThinkPad Configuration Program on page 24 click on Accessibility button and click on Enable for Fn key lock You can also set up by typing PS2 FNS E at the comman...

Страница 30: ...art 2 Move the cursor to Programs ThinkPad and then click on Fuel Power mode switching During battery power operation the power mode changes as follows Power Conservation Functions for Battery Power S...

Страница 31: ...when enabled work as if they were on a 10 key numeric keypad The numeric keypad on the keyboard is not active when the external keyboard or the external numeric keypad is attached to the computer To...

Страница 32: ...se the cursor and screen control keys NumLk Del Del Ins Ins End End Home Home PgDn PgDn PgUp PgUp 6 Y F8 F9 F10 Shift Alt Ctrl F11 F12 H N _ Note The functions of the cursor and screen control keys ar...

Страница 33: ...lacing the UltraslimBay Device on page 57 Notes 1 You can put the diskette drive in a separate enclosure and attach it externally to your computer through the external diskette drive connector Then yo...

Страница 34: ...t up Set the startup device Test Test the system Restart Restart the system To start the Easy Setup do as follows 1 Turn off the computer and remove any diskette from the diskette drive 2 Press and ho...

Страница 35: ...Up keys or by pressing the Ctrl PgDn keys To return to the original color press the Ctrl Home keys Clicking on the Config button displays the following Config submenu The Memory button shows the amoun...

Страница 36: ...do the following 1 Move the cursor to any field Year Month Day Hour Minute Second then type the date and time Note Instead of typing you can place the pointer on any of the arrow icons or to adjust th...

Страница 37: ...ou can use to change the startup or boot sequence of the drives in your computer For example if you have different operating systems on different replaceable hard disk drives or PC Cards you can have...

Страница 38: ...uence when the power switch is set to ON The Network button sets the startup sequence when Wake On LAN is started Wake On LAN is typically used by LAN administrators in corporate networks to access yo...

Страница 39: ...ional diskette drive that drive becomes FDD 2 See the table at the end of this procedure for details on page 23 The hard disk drive in your computer is HDD 1 A hard disk drive in the docking station i...

Страница 40: ...d menu appears b If you are using a token ring card select the speed you want 4 or 16 and click on it then press Enter If you are using a network card other than a token ring card such as an Ethernet...

Страница 41: ...tte drive the diskette drive in the port replicator and the diskette drive in the docking station use a common port You cannot use more than two diskette drives among the three locations at the same t...

Страница 42: ...t mode This section describes how to start the ThinkPad Configuration program For Windows 95 To start the ThinkPad Configuration program for Windows 95 find the ThinkPad icon on the right side of the...

Страница 43: ...ick on the presentation button to disable any system timers such as the LCD turnoff timer or the power management mode timers 3 The Help button displays online help 4 The View Angle buttons Click on t...

Страница 44: ...t page appears For Windows NT 1 Click on Start 2 Move the cursor on Programs and ThinkPad then click on ThinkPad Configuration For Windows 3 1 Double click on the ThinkPad Configuration icon For OS 2...

Страница 45: ...on one of these buttons to set the display output type to the LCD external monitor or both When making a presentation you can click on the presentation button to disable any system timers such as the...

Страница 46: ...the red indicator next to the button is lit Otherwise it stays off 8 The Default button Click on this button to set the default values for each option and to cancel the changes you just made 9 The Sta...

Страница 47: ...ation online help window appears C PS2 C Copyright IBM Corp 1993 1998 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract wi...

Страница 48: ...ch your operating environment The following sample batch file sets a longer battery operating time Echo Off Rem SAMPLE Set the parameters to provide maximum power utilization Rem PS2 PMode Custom DC N...

Страница 49: ...tware Using system management Trouble Resolving system resource conflicts Solving computer problems To start the online book click on Start move the cursor to Programs and ThinkPad 600 then click on T...

Страница 50: ...ustomization CD You can customize your system using this CD It contains all the software applications and hardware device drivers for your computer in the Windows 95 or Windows NT environment It featu...

Страница 51: ...oes not operate properly after you install a new device driver or software use ConfigSafe to restore the last working version of your system files Although it might not make your new hardware or softw...

Страница 52: ...the LCD and turn the computer over 4 Slide the battery pack latch to unlocked position 1 then remove the battery pack 2 5 To install the new battery pack align the front of the battery pack with the f...

Страница 53: ...hed replacing the battery pack Note You can replace the battery when the computer is in hibernation mode or when it is powered off If you are using a PC Card the computer might not be able to enter hi...

Страница 54: ...cts on your computer Do not spill liquids into your computer Do not use your computer in or near water to avoid the danger of electrical shock Do not pack your computer in a tightly packed suitcase or...

Страница 55: ...en lodge in the drive Do not touch the lens on the CD ROM tray Do not touch the surface of a compact disc handle the compact disc only by its edges Do not connect the modem to a PBX private branch exc...

Страница 56: ...t current information about your computer Cleaning Your Computer Occasionally clean your computer as follows Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer...

Страница 57: ...Recharging a battery pack that is not completely discharged can shorten battery life Once you start charging the battery pack do not use it until it is fully charged Whenever possible use the ThinkPa...

Страница 58: ...ffice Working in the virtual office might mean adapting to frequent changes in your environment Following some simple rules of the road will make things easier and bring you the maximum benefits of yo...

Страница 59: ...al discomfort consult a vision care specialist for advice Note The example shown here is of someone in a traditional setting Even when not in such a setting you can follow many of these tips Develop g...

Страница 60: ...ur forearms wrists and hands in a relaxed and neutral position Don t pound the keys type with a soft touch 6 Chair Use a chair that gives you good back support For More Information For information fro...

Страница 61: ...ouse Keypad and Keyboard 63 Attaching an External Mouse or Numeric Keypad 63 Attaching an External Keyboard and Mouse 64 Disabling the TrackPoint 66 Attaching an External Monitor 67 Display Output Loc...

Страница 62: ...es window appears You can set the following features in this window Press to Select Sensitivity Scrolling or Magnifying Glass Using the Press to Select Page If you enable Press to Select by putting a...

Страница 63: ...n one of the Press means radio buttons to select which button the stick will simulate either the left or the right button For example if you select Left Click you can start a program with the TrackPoi...

Страница 64: ...nt and Press to Select Slide toward Firm Touch to increase the force needed to move the pointer and to activate Press to Select Slide toward Light Touch to decrease the force needed to move the pointe...

Страница 65: ...ton and then use the TrackPoint instead of the scroll bars in any program Magnifying Glass This function enables you to enlarge a movable area of your display You can click on objects through the magn...

Страница 66: ...ed Use External Mouse This option sets an externally attached mouse to scroll or move the magnifying glass horizontally or vertically Use the TrackPoint as a pointer Use TrackPoint This option sets th...

Страница 67: ...600 computer supports the static dynamic random access memory SDRAM card only It does not support the enhanced data output dynamic random access memory EDO DRAM card If you install a DIMM that is not...

Страница 68: ...edge a Find the notch on the side of the DIMM b With the notched end of the DIMM toward the right side of the socket insert the DIMM at an angle of approximately 20 into the socket then press it firm...

Страница 69: ...de view 5 Replace the memory slot cover over the memory slot aligning the back side of the cover first as shown then tighten the screw Chapter 2 Extending the Features of Your Computer 51 Title C79EGM...

Страница 70: ...status power off the computer and go to page 50 to reinstall the DIMM and do the memory test with Easy Setup see Testing Your Computer on page 144 If a 2 1 error code appears under the memory count 48...

Страница 71: ...32192 KB Note 576 KB is reserved by the system For example if you installed a 32 MB DIMM you should have about 64 MB If you installed two 32 MB DIMMs you should have about 96 MB Your computer might di...

Страница 72: ...remove the memory slot cover 4 Press out on the latches on both edges of the socket at the same time 5 Remove the DIMM Be sure to save the DIMM for future use 6 Replace the memory slot cover then tigh...

Страница 73: ...ta on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk Never remove the drive while the system is operating or in suspend mode To replace th...

Страница 74: ...llowing a Insert the new hard disk drive into the bay Make sure you connect the drive firmly b Replace the hard disk drive cover and reinstall the screw c Turn the computer right side up and power it...

Страница 75: ...al diskette drive connector the diskette drive is recognized as a warm swappable device on the external diskette drive connector You can always warm swap the diskette drive to the same port that it wa...

Страница 76: ...lick on UltraBay 3 Make sure that there is a check mark in the Enable IDE device Hot Warm Swap check box If there is no check mark add a check mark in the box and restart your computer to make the cha...

Страница 77: ...r computer suspend mode or power off your computer then swap the device install the CD ROM drive in the bay and attach the diskette drive externally power off your computer then swap and attach the de...

Страница 78: ...ay Device 2 With releasing the UltraslimBay device lock to the unlocked position 1 then remove the diskette drive 2 3 Insert the CD ROM drive 60 IBM ThinkPad 600 User s Reference Title C79EGMST Creati...

Страница 79: ...Using this enclosure you can attach the internal diskette drive externally To attach the internal diskette drive externally do the following 1 Insert the diskette drive in the enclosure and connect i...

Страница 80: ...e from the Enclosure The diskette drive enclosure has a lock on the bottom To remove the diskette drive from the enclosure hold the lock in the unlocked position and remove the drive 62 IBM ThinkPad 6...

Страница 81: ...he external input device connector on the rear of the computer If you want to attach the mouse attach it directly to the external input device connector as shown Attention You can use both the IBM PS...

Страница 82: ...the keypad Note You can remove the keypad cover and use it as a stand for the keypad Attaching an External Keyboard and Mouse You can connect an external keyboard to your computer through the keyboard...

Страница 83: ...then attach the keyboard mouse cable to the computer 2 You can attach a mouse to the mouse connector of the keyboard mouse cable Using the IBM ThinkPad Space Saver Keyboard When using the IBM ThinkPa...

Страница 84: ...m on page 24 2 Click on the TrackPoint button 3 Click on Disable for the TrackPoint These changes become effective when computer power is turned off and then on again For Windows NT Windows 3 1 and OS...

Страница 85: ...ff the computer 2 Connect the external monitor to the external monitor connector at the rear of the computer then connect the monitor to an electrical outlet 3 Turn on the monitor and the computer 4 S...

Страница 86: ...isplay output location while a moving picture is being drawn for example while playing a movie or a game Stop the application before changing the display output location Display Output Location You ca...

Страница 87: ...n only on the external monitor Type PS2 SC LCD to display information only on the LCD Important If you are using OS 2 Warp do not use System in the System Setup folder to change the resolution or colo...

Страница 88: ...g the PS2 HVEXP ON command However the image might look slightly distorted Display Modes The following table shows the various display modes resolution and color depth available with your computer or...

Страница 89: ...80 VGA 256 60 Hz 75 Hz or 85 Hz 65 536 16 777 216 800x600 SVGA 256 60 Hz 75 Hz or 85 Hz 65 536 16 777 216 1024x768 XGA 256 60 Hz 70 Hz or 75 Hz 65 536 Note If you are using an old external monitor the...

Страница 90: ...Find the notched edge 1 of the PC Card as shown 2 Insert the PC Card into the appropriate slot according to your PC Card type If you are using a PC Card with an XJACK connector insert it into the uppe...

Страница 91: ...llowing window appears and informs you about the new card You have completed setting up the PC Card and you can now use it For information on how to use the PC Card Software Online book If CardWorks d...

Страница 92: ...river as follows 1 Make sure that Have diskette provided by card manufacturer is selected in the Select Installation Preference window Click on OK The following window appears A 2 Insert the device dr...

Страница 93: ...e corrupted or lost 1 Stop the card as follows a Click the right button on the CardWizard window The pop up menu appears b Select Stop in the pop up menu Note The Stop option appears in gray when you...

Страница 94: ...eplicator available as an option is a convenient way to attach several input devices and an external monitor Of course you can also attach these devices directly to your computer SelectaDock I Selecta...

Страница 95: ...uter Powered Off Cold Docking You should dock with both your computer and your docking station powered off if It is the first time you are docking your computer to the docking station Or You have chan...

Страница 96: ...and make sure that the new devices are displayed in the device list If Dock X is not created repeat from step 1 If the symbol or x appears next to the device symbol a resource conflict might have occ...

Страница 97: ...cations ThinkPad Information ThinkPad Tools Programs Documents Settings Find Help RUN Suspend Shut Down Eject PC Note If your computer does not enter suspend mode while it is docked in the docking sta...

Страница 98: ...screen If this happens try cold undocking Presetting a Device to Avoid a Resource Conflict The Windows 95 plug and play function enables you to use devices that you install in the docking station imm...

Страница 99: ...device By default your computer uses the primary IDE channel for the primary hard disk drive Primary Master and the secondary IDE channel for a device in the UltraBay II Secondary Master You cannot us...

Страница 100: ...dialog box 7 Select OK in the warning dialog box The system restarts Setting to 2 Channel IDE Mode 1 Open the ThinkPad Configuration program 2 Click on the Docking Station button 3 Change the IRQ valu...

Страница 101: ...imary master 2 P S Primary slave 3 S M Secondary master 4 S S Secondary slave 5 T M Third master 6 T S Third slave Device 2 Channel IDE Default Mode 3 Channel IDE Mode 2 Channel IDE Mode HDD IRQ 14 P...

Страница 102: ...Using a Docking Station 84 IBM ThinkPad 600 User s Reference Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 103: ...d prompt screen Using Passwords 86 Entering a Password 87 Setting a Password 88 Changing and Removing a Password 92 For a Power On Password or Hard Disk Password 92 For a Supervisor Password 94 Power...

Страница 104: ...s cannot use your computer Hard disk password The hard disk password provides an extra measure of security Even if you set a power on password another user can remove the hard disk drive in your compu...

Страница 105: ...password disables the hard disk password The hard disk is protected by the supervisor password so that unauthorized users cannot access data on the hard disk You will be unable to use your hard disk...

Страница 106: ...three tries you must turn off the computer wait 5 seconds and then turn it on again and retry Setting a Password To set a password do the following 1 Start Easy Setup a Press and hold F1 then turn on...

Страница 107: ...of seven random characters using a combination of letters A to Z and numbers 0 to 9 Uppercase and lowercase letters for example A and a are treated as the same character If you type a wrong character...

Страница 108: ...verify it then press Enter again Note The following screen appears if you are setting the hard disk or the supervisor password reminding you to write down the password and keep it in a safe place You...

Страница 109: ...your computer to an IBM reseller or an IBM marketing representative to have the hard disk or the system board replaced Proof of purchase is required and an additional charge might be required for the...

Страница 110: ...d 1 Turn off the computer and wait at least 5 seconds then turn on the computer The password prompt appears 2 Type your current password 3 Press the Spacebar To change the password go to step 4 on pag...

Страница 111: ...r 5 Type the new password again to verify it then press Enter The following screen appears and the system starts Note Write down the password and keep it in a safe place You have changed your password...

Страница 112: ...appears 3 Select Password on the menu 4 Select Supervisor To change the password go to step 8 on page 95 5 To remove the password enter the current password and press the Spacebar 6 Press Enter twice...

Страница 113: ...Using Passwords 8 Enter the current password and press the Spacebar 9 Type the new password then press Enter Chapter 3 Protecting Your Computer 95 Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 114: ...puter restarts Power On Password with Supervisor Authority You can remove a power on password even if you don t know it if you know the supervisor password 1 Power on the computer by pressing F1 The p...

Страница 115: ...ssword Confirmation screen appears 7 Press Enter again 8 Click on Exit then select Restart Your computer restarts The power on password has been removed Chapter 3 Protecting Your Computer 97 Title C79...

Страница 116: ...used in your location or to deter theft Entering Your Personal Data A personalized password prompt window consists of two parts the personal data area 1 and the background bitmap area 2 ThinkPad Think...

Страница 117: ...the backup copy of the DOS Personalization Utility Diskette into the diskette drive 4 Open the Personalization Editor a Click on Start b Move the cursor to Programs ThinkPad then click on Personaliza...

Страница 118: ...nd Your bitmap size must be 160 by 100 pels To change the size select Image and then Attribute Specify a Width of 160 and a Height of 100 and set Unit to pels 8 Select File and Save As to save and nam...

Страница 119: ...have not yet set it Click on Help for more information The information that you typed in will be displayed the next time you power on the computer Deleting the Personalization Window To delete the per...

Страница 120: ...the computer then secure the chain on the lock to a secure stationary object Note You are responsible for evaluating selecting and implementing the locking devices and security features IBM makes no...

Страница 121: ...ror Codes or Messages 122 Input Problems 123 Suspend or Hibernation Problems 124 LCD Problems 128 An Indicator Problem 129 Battery Problems 129 CD ROM Drive Problems 130 Infrared Communication Problem...

Страница 122: ...op the screen from blanking 105 How to set the infrared port 106 How to set the serial port 106 How to switch the TrackPoint and mouse 107 How to set the display resolution 108 How to set the external...

Страница 123: ...inkPad Configuration program as follows 1 Click on Start 2 Move the cursor on Programs ThinkPad then click on ThinkPad Configuration My screen keeps blanking when I do not want it to How do I stop thi...

Страница 124: ...f you check your infrared port and it is already enabled you can use it immediately without changing any settings After your infrared port is enabled you can use it as a communication port If it does...

Страница 125: ...evice attached to the serial port Check the online help system for your communication software if the cable and attached device appear to be working properly How can I use an external mouse when I am...

Страница 126: ...change the display output type to the LCD external monitor or both with the Display Device buttons of the ThinkPad Configuration program or with Fn F7 You can set up the external monitor as follows 1...

Страница 127: ...nized after you restart the computer click on the Change button 8 Select the monitor type that you have attached and then click on OK 9 Click on Close 10 If you are prompted to restart your computer c...

Страница 128: ...operating system See the online book for information on installing a new operating system and device drivers You can get the ThinkPad device drivers by using the Diskette Factory Before installing a n...

Страница 129: ...ive property settings If you want to use suspend mode and hibernation mode change the properties of the CD ROM drive as follows 1 Click on Start and move the cursor to Settings and Control Panel Then...

Страница 130: ...iguration program 7 Set the COM port as desired 8 Restart the system If you receive incoming faxes or mail under OS 2 you must set the modem settings in the fax application to one of the following Har...

Страница 131: ...to install the PC Card support software after docking your computer to the docking station If you have already installed the PC Card support software uninstall it and then reinstall it after you dock...

Страница 132: ...ophone If you are using a microphone with your computer use the ThinkPad option headset Some microphones such as condenser microphones might need a battery See the instruction which comes with the mic...

Страница 133: ...when you are making a video phone call directly over the telephone line and after you use such data sharing tools as the whiteboard file transfer chat and application sharing If this error occurs shu...

Страница 134: ...solve the problem run a test and make sure the hardware and the device drivers are OK Testing Your Computer on page 144 3 Note the error code and have the computer serviced Chapter 5 Getting Service o...

Страница 135: ...messages 122 Input problems 123 Suspend or hibernation problems 124 LCD problems 128 An indicator problem 129 Battery problems 129 CD ROM drive problems 130 Infrared communication problems 131 Audio...

Страница 136: ...the computer No Select the Reset icon 6 Is an operating system installed Yes Go to step 8 No Install the operating system in your computer 7 After you install the operating system turn off the compute...

Страница 137: ...iguration to what it was before your computer entered hibernation mode If the memory size was changed re create the hibernation file For Windows 95 1 Start the ThinkPad Configuration program 2 Click o...

Страница 138: ...rst in the diskette drive If it is press F1 If both prompts remain have the computer serviced A 163 error appears and then the Date and Time window appears 12 31 23 59 59 Month Day Hour Month Second Y...

Страница 139: ...off the computer and start Easy Setup then select Test to test the computer If the test ends in an error note the error code and have the computer serviced You can start the operating system by press...

Страница 140: ...electrical outlet The computer power is on Turn on the power switch again for confirmation If a power on password is set press any key to display the power on password prompt and then type the correct...

Страница 141: ...on or after it resumes normal operation The cursor might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Curso...

Страница 142: ...are correct disconnect the keyboard mouse cable from the computer and make sure that the operation of the system keyboard is correct If the system keyboard works have the keyboard mouse cable or the e...

Страница 143: ...not disconnect the external monitor while the computer is in suspend mode or hibernation mode If no external monitor is attached when the computer resumes the LCD remains blank and output is not disp...

Страница 144: ...y Computer Control Panel and System 2 Click on the Device Manager tab 3 Click on the mark of CD ROM 4 Double click on the CD ROM drive name 5 Click on the Setting tab 6 Remove the check mark from Auto...

Страница 145: ...and then remove the PC Card or turn off power to the PC Card slot using the Control Panel For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windo...

Страница 146: ...ties For Windows NT Click on Advanced 4 Make sure that the setting in the next window is correct 5 Click on OK Incorrect characters appear on the screen Did you install the operating system or applica...

Страница 147: ...ff the computer 2 Make sure that the over discharged battery pack is in the computer 3 Connect the AC Adapter to the computer and let it charge If the battery pack cannot be fully charged in 24 hours...

Страница 148: ...ROM tray does not open even if you press the CD ROM eject button Insert a pin into the CD ROM emergency eject hole and eject the CD ROM tray The compact disc cannot be read Make sure that The compact...

Страница 149: ...e for them Incorrect data is sent between your computer and a communicating device Make sure that The distance and angle between your computer and the device is within the set range The communication...

Страница 150: ...e Testing Your Computer on page 144 The telephone cable configuration is not correct for your application The telephone cable is defective The telephone is defective The audio cable configuration is n...

Страница 151: ...ta Fax VOD Modem is highlighted 2 Click on Properties not Dialing Properties 3 Click on the Connection tab 4 If there is a check mark in the Wait for dial tone before dialing box click and remove it 5...

Страница 152: ...resources reserved for the PC Card do not conflict with other system devices Refer to Resolving System Resource Conflicts in the online book The resources reserved for the PC Card match the settings...

Страница 153: ...from the check box of the Enable Hot Warm Swapping of UltraBay 4 Click on OK Make sure that the correct system resources are being used for the PC Card ATA IRQ 15 I O 170 177h 376h Note Secondary IDE...

Страница 154: ...hat the Hardware RTS CTS is selected 10 Close the window by clicking on OK 11 Return to the Modem Properties window by clicking on OK 12 Click on Dialing Properties in the Modem Properties window and...

Страница 155: ...manuals supplied with your PC Card If the PC Card is not a modem an ATA a Flash or an SRAM card you must have the proper client device driver for the card In Windows 95 the PC Card must have an INF fi...

Страница 156: ...l the MIDI driver Follow the instructions on the screen and install the device driver for your computer s operating system A Printer Problem Problem Action The printer does not work Make sure that The...

Страница 157: ...d correctly 1 Click on Start and move the cursor to Settings and Control Panel 2 Double click on Display 3 Select the Settings tab in the Display Properties window 4 Windows 95 Click on Advanced Prope...

Страница 158: ...ck on Properties For Windows NT Click on Advanced 4 Make sure the setting in the next window is correct 5 Click on OK to close the window If the settings are correct run the tests described in the man...

Страница 159: ...option is securely connected to your computer If the option came with its own test instructions use those instructions to test the option There is no system resource conflict see Resolving System Res...

Страница 160: ...Other Problems Problem Cause or Action The computer locks or does not accept any input Your computer might lock when it enters suspend mode during a communication operation Disable the Suspend Timer w...

Страница 161: ...view your DOS memory usage occasionally 2 Unload any unnecessary drivers from the CONFIG SYS file For example unload printer drivers if you do not use a printer 3 Reconfigure the UMB upper memory bloc...

Страница 162: ...e Password Easy Setup Start up Test Restart Config BIOS part number Date System unit serial number System board serial number Microprocessor nnnnnnnnnnnnnnnn nnnnnnnnnnn Pentium Process nnnnnnn 12 31...

Страница 163: ...d or the pointing device during the test If you cannot go to the next menu have the computer serviced If an X appears to the left of a device with an error code below it make a note of the error code...

Страница 164: ...skette to test SelectaDock I or II instead of the existing option diskettes Create the diagnostic diskette as follows 1 Create the SelectaDock I II Diagnostic Diskette using the Diskette Factory progr...

Страница 165: ...g the ThinkPad Customization CD on page 149 for general information The CD ROM also contains online help for detailed instructions You need to recover your entire hard disk Use the ThinkPad Recovery C...

Страница 166: ...o recover a lost or damaged device driver Go to the ThinkPad Web site to download the latest hardware device driver diskettes Install them See the online book for how to install the device driver Usin...

Страница 167: ...cally The following features are included Software Select Installer Windows 95 and Windows NT 4 0 If you are using Windows 95 or Windows NT 4 0 click on this button to learn about and reinstall any of...

Страница 168: ...n t have an external diskette drive attached go to Case 1 If you have a CD ROM drive installed in your computer s UltraslimBay and you do have an external diskette drive attached go to Case 2 on page...

Страница 169: ...rs remove the Recovery CD form the CD ROM drive 13 Power off the computer 14 Power on your computer while pressing and holding the F1 key Hold the F1 key until the Easy Setup window appears 15 Click o...

Страница 170: ...e appears remove the Recovery CD Boot diskette form the diskette drive 7 Press Restart Your computer restarts with the preinstalled configuration Note The recovery program on the boot diskette include...

Страница 171: ...lp identify which service action is required and help the service representative provide quick and efficient service Use the record sheet on page 155 About Your Warranty During the warranty period you...

Страница 172: ...Pack External Diskette Drive Identification Numbers The serial number label is on the bottom of your computer Write down the machine Type and the serial number S N in the following box IBM Product Na...

Страница 173: ...The operating system and its version number if available Application programs running at the time of the problem Problem symptom Describe the problem specifically Can the problem be reproduced Yes No...

Страница 174: ...BM options purchased directly from IBM or through an IBM reseller How to use the 30 day support for the preinstalled operating system How to get service Please have the following information ready whe...

Страница 175: ...ck it up This service is available only in the U S and Canada Getting Help around the World If you make frequent overseas trips or you are residing abroad you can register with the International Warra...

Страница 176: ...ices contain information on many topics such as PC user groups PC questions and answers OS 2 topics Problem solving Technical information Hardware and software configurations Networking The IBM Bullet...

Страница 177: ...eb site tailored to their machine type computing environment and such individual interests as business applications or games Once you set up a profile with IBM you are thereafter greeted by name and p...

Страница 178: ...Installing and configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Assistance with the preloaded operating system Using selected application soft...

Страница 179: ...r non IBM adapters and network interface cards This service includes technical support for the following Installing and configuring client workstations and servers Identifying system problems and corr...

Страница 180: ...ike a Supported Products list For the Enhanced PC Support Line select document 11682 For the Network and Server Support Line select document 11683 In Canada Call 1 800 465 7999 or 1 800 465 3299 In ot...

Страница 181: ...EasyServ Carry in repair service Your warranty provides ThinkPad EasyServ Carry in repair service You can also extend your period of warranty The Warranty and Repair Services offers a ThinkPad EasySer...

Страница 182: ...M Software Solutions Center 1 800 992 4777 for the U S and Canada An IBM authorized reseller or an IBM marketing representative Ordering Publications Additional publications are available for purchase...

Страница 183: ...entium II processor mobile module with MMX Memory Built in 32 MB Option Max 160 MB Storage devices 2 5 inch hard disk drive Display The color display uses TFT or HPA technology Up to 1024 by 768 resol...

Страница 184: ...unformatted diskette ANSI X3 171 ISO 9529 ECMA 125 External interface Serial connector EIA RS232D Parallel connector Centronics External input device connector External monitor connector External disk...

Страница 185: ...41 to 109 F Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Maximum altitude 3048 m 10 000 ft in unpressurized conditions Maximum tempe...

Страница 186: ...ce IBM Power Cord Part Number Used in These Countries 13H5273 Japan IBM Power Cord Part Number Used in These Countries 76H3514 Australia New Zealand 75H3516 Canada Thailand U S 76H3518 Europe 76H3520...

Страница 187: ...e transactions called Net Priced transactions may include additional parts and associated replacement parts that are provided on an exchange basis All removed parts become the property of IBM and must...

Страница 188: ...es include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you Limitation of Liability Circums...

Страница 189: ...tions may include additional parts and associated replacement parts that are provided on an exchange basis All removed parts become the property of IBM and must be returned to IBM Replacement parts as...

Страница 190: ...es include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you Limitation of Liability Circums...

Страница 191: ...document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Licensing IBM Corporation 500 Columbus Avenue T...

Страница 192: ...antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized d...

Страница 193: ...es par le R glement sur le brouillage radio lectrique tabli par le minist re des Communications du Canada European Community Directive Conformance Statement This product is in conformity with the prot...

Страница 194: ...mpany 3 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called In most but not all areas the sum of...

Страница 195: ...r or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top of or bottom of each transmitted page or on the first page of the tr...

Страница 196: ...ons Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs of alterations made by the user to this equipment or equipment m...

Страница 197: ...l phonique interne L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n empechent pas la d gradation du service dans certaines situations Actuellement le...

Страница 198: ...f terminal indique REN 0 5 pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord e un circuit t l phonique boucl utilis par ce dispositif La terminaison du circuit boucl p...

Страница 199: ...am or programs records with little or no operator action BIOS Basic Input Output System Microcode that contains such basic hardware operations as interactions with diskette drives hard disk drives and...

Страница 200: ...and release a mouse button twice within a time frame defined by the user without moving the pointer off the choice DRAM Dynamic random access memory DSP Digital signal processor ECP Extended Capabili...

Страница 201: ...d circuitry to implement functions of a processor or other system component MIDI Musical Instrument Digital Interface modem A device that connects your computer to a telephone line allowing it to comm...

Страница 202: ...pointing devices as light pens and mice it transmits data 1 bit at a time suspend To stop all operations of the computer to reduce power drain and restrict access to the files SVGA Super video graphi...

Страница 203: ...Diskette Factory using 148 diskette standards 166 display modes 70 docking station docking station continued cold docking 76 docking 77 enabling the IDE device 81 hot docking 76 problem 137 resource...

Страница 204: ...17 L LCD latch location 2 LCD output switching 12 LCD problem 128 M magnifying glass 47 mechanical lock 102 memory 53 cover location 5 installing 49 removing 54 size 53 slot location 5 specifications...

Страница 205: ...e for DOS 70 Scroll Lock location 7 scrolling 47 security mechanical lock 102 passwords 86 Personalization Editor 98 security keyhole location 5 sensitivity 46 serial connector location 5 serial numbe...

Страница 206: ...7 error codes 118 error massages 118 external monitor problem 139 guide 116 hibernation problem 124 indicator problem 129 infrared problem 131 input problem 123 LCD problem 128 modem problem 133 no er...

Страница 207: ...Title C79EGMST CreationDate 02 10 98 09 24 42...

Страница 208: ...IBM Part Number 05L2160 Printed in the United States of America 5L216 Title C79EGMST CreationDate 02 10 98 09 24 42...

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