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IBM System x iDataPlex dx360 M4 7912, Руководство по обслуживанию

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Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:

v

Check all cables to make sure that they are connected.

v

Check the power switches to make sure that the system and any optional
devices are turned on.

v

Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in Chapter 3, “Diagnostics,” on page 15.

v

Go to the IBM support website at http://www.ibm.com/supportportal/ to check for
technical information, hints, tips, and new device drivers or to submit a request
for information.

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/supportportal/ and follow the
instructions. Also, some documents are available through the IBM Publications
Center at http://www.ibm.com/shop/publications/order/.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM website has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x

®

and xSeries information is http://www.ibm.com/systems/x/. The address for IBM
BladeCenter

®

information is http://www.ibm.com/systems/bladecenter/. The address

for IBM IntelliStation

®

information is http://www.ibm.com/intellistation/.

© Copyright IBM Corp. 2013

365

Содержание System x iDataPlex dx360 M4 7912

Страница 1: ...System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 2: ......

Страница 3: ...System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 4: ...ices and User Guide documents on the IBM Documentation CD and the Warranty Information document The most recent version of this document is available at http www ibm com supportportal Fifth Edition Se...

Страница 5: ...6 Viewing event logs from the Setup utility 16 Viewing event logs without restarting the server 17 Clearing the error logs 18 POST 18 POST UEFI diagnostic codes 19 System event log 30 Integrated manag...

Страница 6: ...ard tray in a 2U chassis 279 Removing the system board tray cover 280 Installing the system board tray cover 280 Removing a GPGPU enclosure 281 Installing a GPGPU enclosure 282 Removing the 2U chassis...

Страница 7: ...the server 342 Using the ServerGuide Setup and Installation CD 343 Using the Setup utility 345 Using the Boot Manager program 350 Starting the backup server firmware 351 Using the integrated managemen...

Страница 8: ...372 Japan Electronics and Information Technology Industries Association JEITA statement 372 Korea Communications Commission KCC statement 372 Russia Electromagnetic Interference EMI Class A statement...

Страница 9: ...ety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazio...

Страница 10: ...at they present v Electrical hazards especially primary power Primary voltage on the frame can cause serious or fatal electrical shock v Explosive hazards such as a damaged CRT face or a bulging capac...

Страница 11: ...r electrical outlet so that you can turn off the power quickly in the event of an electrical accident v Disconnect all power before you perform a mechanical inspection work near power supplies or remo...

Страница 12: ...nt is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you...

Страница 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Страница 14: ...ace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat...

Страница 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Страница 16: ...pplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Stateme...

Страница 17: ...inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 26 CAUTION Do n...

Страница 18: ...CAUTION Hazardous moving parts are nearby xvi System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 19: ...agnostics on page 187 for information about using light path diagnostics LEDs v Event logs See System event log on page 30 for information about notification events and diagnosis v Software or operati...

Страница 20: ...orrect configuration If the server is incorrectly configured a system function can fail to work when you enable it if you make an incorrect change to the server configuration a system function that ha...

Страница 21: ...for assistance with additional problem determination and possible hardware replacement To open an online service request go to the http www ibm com support entry portal Open_service_request call for s...

Страница 22: ...4 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 23: ...BM Warranty Information This printed document contains the warranty terms and a pointer to the IBM Statement of Limited Warranty on the IBM website v User s Guide This document is in Portable Document...

Страница 24: ...n document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that mi...

Страница 25: ...itude 0 to 950 m 0 to 3116 ft Derate maximum temperature by 1 C for every 175 m 574 ft increase in elevation to a maximum of 3050 m 10004 ft at an ambient temperature of 5 C to 28 C 41 F to 82 F Notes...

Страница 26: ...output vary depending on the number and type of optional features installed and the power management optional features in use 2 The noise emission level stated is the declared upper limit sound power...

Страница 27: ...ver can be used simultaneously Note The maximum video resolution is 1600 x 1200 at 75 Hz v Systems management Ethernet connector Use this connector to connect the server to a network for full systems...

Страница 28: ...slowly and one or more fans might start running to provide cooling while the system board tray is connected to power You can turn on the system board tray by pressing the power control button The serv...

Страница 29: ...t have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 The system board tray can be turned off in any o...

Страница 30: ...The following illustration shows the internal connectors on the system board DIMM 4 1 DIMM 16 13 DIMM 12 5 Microprocessor 1 Internal USB Microprocessor 2 Network adapter connector Battery Front panel...

Страница 31: ...3 Clears the real time clock RTC registry JP3 UEFI boot backup jumper v Pins 1 and 2 Normal default Loads the primary server firmware ROM page v Pins 2 and 3 Loads the secondary backup server firmware...

Страница 32: ...LED Microprocessor 2 error LED Battery error LED Riser 1 error LED Mezz card error LED RTMM heartbeat error LED IMM heartbeat error LED Riser 2 error LED DIMM 12 5 error LEDs Power LED Light Path Powe...

Страница 33: ...nfiguration Vital product data firmware and UEFI configuration Hard disk drive health RAID controller configuration Controller and service processor event logs including the following information Syst...

Страница 34: ...l system status messages from the service processor You can view the contents of the system event log from the Setup utility The system event log is limited in size When it is full new entries will no...

Страница 35: ...ion of IPMItool For an overview of IPMI go to http www ibm com developerworks linux blueprints and click Using Intelligent Platform Management Interface IPMI on IBM Linux platforms You can view the IM...

Страница 36: ...tically cleared each time the server is restarted 1 Turn on the server 2 When the prompt F1 Setup is displayed press F1 If you have set both a power on password and an administrator password you must...

Страница 37: ...rt site for an applicable service bulletin that applies to this Processor error 3 Trained Service technician only Replace Processor Inspect Processor socket and replace the system board first if socke...

Страница 38: ...ce technician only Replace the Processor Inspect Processor socket and replace the system board first if socket is damaged I 1800B I 1800B A cache size mismatch has been detected for one or more proces...

Страница 39: ...onstraints The Vendor ID for the device is and the Device ID is Explanation OUT_OF_RESOURCES PCI Option ROM Severity Info User response Complete the following steps 1 If this PCIe device and or any at...

Страница 40: ...cessful Trained service technician only Replace the system board I 3818003 I 3818003 The CRTM flash driver could not lock the secure flash region Explanation CRTM Could not lock secure flash region Se...

Страница 41: ...adapter replace that card 4 Trained Service technician only Replace the processor S 2018001 S 2018001 An Uncorrected PCIe Error has Occurred at Bus Device Function The Vendor ID for the device is and...

Страница 42: ...id not intentionally trigger the reboots check logs for probable cause 3 Undo recent system changes settings or devices added If not recent system changes remove all options then remove CMOS battery f...

Страница 43: ...Log may contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem 2 If no problem is observed on the DIMM connectors or the problem persists repl...

Страница 44: ...ted Procesor to another Processor socket and retry If problem follows the affected Processor or there is only one Processor replace the affected Processor 8 Trained Service technician only Replace the...

Страница 45: ...in or firmware update that applies to this error 4 Trained Service technician only Replace the system board W 3058009 W 3058009 DRIVER HEALTH PROTOCOL Missing Configuraiton Requires Change Settings Fr...

Страница 46: ...This will reboot the entire system 4 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 5 Reflash IMM Firmware 6 Remove and re install CMOS batter...

Страница 47: ...to this memory error The release notes will list the known problems the update addresses 3 If the previous steps do not resolve the problem at the next maintenance opportunity replace the affected DI...

Страница 48: ...when the server is started Warning Warning messages do not require immediate action they indicate possible problems such as when the recommended maximum ambient temperature is exceeded Error Error me...

Страница 49: ...User response Information only no action is required 40000005 00000000 Ethernet MTU setting modified from arg1 to arg2 by user arg3 Explanation This message is for the use case where a user modifies...

Страница 50: ...0010 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000000b 00000000 IP address of default gateway modified from arg1 to arg2 by user arg3 Explanat...

Страница 51: ...Event No Severity Warning Alert Category System Remote Login Serviceable No CIM Information Prefix IMM and ID 0016 SNMP Trap ID 30 Automatically notify Support No User response Complete the following...

Страница 52: ...efix IMM and ID 0021 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000016 00000000 ENET arg1 DHCP HSTN arg2 DN arg3 IP arg4 SN arg5 GW arg6 DNS1 a...

Страница 53: ...esponse Information only no action is required 4000001c 00000000 Watchdog arg1 Screen Capture Occurred Explanation This message is for the use case where an operating system error has occurred and the...

Страница 54: ...r response Update the IMM firmware to a version that the server supports Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster so...

Страница 55: ...ally notify Support No User response Information only no action is required 40000025 00000000 The arg1 on system arg2 is 75 full Explanation This message is for the use case where a Management Control...

Страница 56: ...sword 4000002a 00000000 arg1 firmware mismatch internal to system arg2 Please attempt to flash the arg3 firmware Explanation This message is for the use case where a specific type of firmware mismatch...

Страница 57: ...notify Support No User response Information only no action is required 40000031 00000000 IPv6 static IP configuration enabled by user arg1 Explanation IPv6 static address assignment method is enabled...

Страница 58: ...response Information only no action is required 40000037 00000000 ENET arg1 IPv6 LinkLocal HstName arg2 IP arg3 Pref arg4 Explanation IPv6 Link Local address is active Internal Event No Severity Info...

Страница 59: ...eout Serviceable No CIM Information Prefix IMM and ID 0060 SNMP Trap ID 26 Automatically notify Support No User response 1 Reconfigure the watchdog timer to a higher value 2 Make sure that the IMM Eth...

Страница 60: ...ity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0066 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000043 00000000 S...

Страница 61: ...inventory to change Internal Event No Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0072 SNMP Trap ID Automatically notify Support No User response Information on...

Страница 62: ...xplanation A user configured the Serial Port mode Internal Event No Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0078 SNMP Trap ID Automatically notify Support No...

Страница 63: ...o Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0084 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000055 000...

Страница 64: ...Alert Category none Serviceable No CIM Information Prefix IMM and ID 0090 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000005b 00000000 Secure We...

Страница 65: ...on is required 40000061 00000000 License key for arg1 removed by user arg2 Explanation A user removes a License Key Internal Event No Severity Info Alert Category none Serviceable No CIM Information P...

Страница 66: ...r response Information only no action is required 40000067 00000000 User arg1 role set to arg2 Explanation A user account role assigned Internal Event No Severity Info Alert Category none Serviceable...

Страница 67: ...to a file by user arg2 Explanation A user saves a Management Controller configuration to a file Internal Event No Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 01...

Страница 68: ...response Information only no action is required 40000073 00000000 The maximum power cap value changed from arg1 watts to arg2 watts Explanation Maximum Power Cap value changed Internal Event No Severi...

Страница 69: ...sponse Information only no action is required 40000079 00000000 Static Power Savings mode has been turned on by user arg1 Explanation Static Power Savings mode turned on by user Internal Event No Seve...

Страница 70: ...00000000 Power cap throttling occurred Explanation Power cap throttling occurrred Internal Event No Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0127 SNMP Trap ID...

Страница 71: ...lease attempt to flash the FPGA firmware to the same level on all nodes Explanation A mismatch of FPGA firmware has been detected between nodes Internal Event No Severity Error Alert Category System O...

Страница 72: ...rt No User response 1 Turn off the server and disconnect it from the power source You must disconnect the server from ac power to reset the IMM 2 After 45 seconds reconnect the server to the power sou...

Страница 73: ...Lower Critical sensor going low has asserted Internal Event No Severity Error Alert Category Critical Fan Failure Serviceable Yes CIM Information Prefix PLAT and ID 0480 SNMP Trap ID 11 Automatically...

Страница 74: ...ollowing steps until the problem is solved 1 Make sure that the fans are operating that there are no obstructions to the airflow front and rear of the server that the air baffle is in place and correc...

Страница 75: ...4 Replace riser 2 card 80010701 1003ffff Numeric sensor NumericSensorElementName going high upper non critical has asserted Riser 1B Temp Explanation This message is for the use case when an implement...

Страница 76: ...Server Features and specifications for more information 3 Make sure that the heat sink for mezz card installed properly 4 Replace mezz card 80010701 2d01ffff Numeric sensor NumericSensorElementName g...

Страница 77: ...n replace both GPU cards 5 If you are using NVidia GPU card then replace GPU 2 card 80010901 0b03ffff Numeric sensor NumericSensorElementName going high upper critical has asserted Explanation This me...

Страница 78: ...operating that there are no obstructions to the airflow front and rear of the server that the air baffle is in place and correctly installed and that the server cover is installed and completely close...

Страница 79: ...perature Serviceable Yes CIM Information Prefix PLAT and ID 0494 SNMP Trap ID 0 Automatically notify Support No User response 1 Make sure that the fans are operating that there are no obstructions to...

Страница 80: ...recoverable has asserted Mic 1 VR Temp Explanation This message is for the use case when an implementation has detected an Upper Non recoverable sensor going high has asserted Internal Event No Severi...

Страница 81: ...ly installed and that the server cover is installed and completely closed 2 Check the ambient temperature You must be operating within the specifications see Server Features and specifications for mor...

Страница 82: ...d an Upper Non recoverable sensor going high has asserted Internal Event No Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0498 SNMP Trap ID 0 Au...

Страница 83: ...notify Support No User response Complete the following step to solve PCI I O resource errors 1 Go to F1 Setup 2 System Settings 3 Device and I O ports 4 PCI 64 bit Resource and choose enable 80070114...

Страница 84: ...re Internal Event No Severity Error Alert Category Critical Voltage Serviceable Yes CIM Information Prefix PLAT and ID 0522 SNMP Trap ID 1 Automatically notify Support No User response 1 Check the sys...

Страница 85: ...ch as bundled cables to the airflow from the power supply fan 2 Use the IBM Power Configurator utility to ensure current system power consumption is under limitation For more information and to downlo...

Страница 86: ...rred trained technician only replace the system board 8007021b 0301ffff Sensor SensorElementName has transitioned to critical from a less severe state CPU 1 QPILinkErr Explanation This message is for...

Страница 87: ...letely closed 2 Check the ambient temperature You must be operating within the specifications see Server Features and specifications for more information 3 Make sure that the heat sink for microproces...

Страница 88: ...s solved 1 Check power supply n LED 2 Replace power supply n n power supply number 80070614 2201ffff Sensor SensorElementName has transitioned to non recoverable TPM Phy Pres Set Explanation This mess...

Страница 89: ...ke sure that the connectors on fan n are not damaged 2 Make sure that the fan n connectors on the system board are not damaged 3 Make sure that the fans are correctly installed 4 Reseat the fans 5 Rep...

Страница 90: ...tical CPU Serviceable Yes CIM Information Prefix PLAT and ID 0042 SNMP Trap ID 40 Automatically notify Support No User response 1 Update the latest level of system firmware and device drivers are inst...

Страница 91: ...ally notify Support No User response No action information only 806f000f 220101ff The System ComputerSystemElementName has detected no memory in the system ABR Status Explanation This message is for t...

Страница 92: ...re ABR Status Explanation This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable Keyboard failure has occurred Internal Event No Severity Error A...

Страница 93: ...Status 806f000f 2201ffff The System ComputerSystemElementName encountered a POST Error ABR Status Explanation This message is for the use case when an implementation has detected a Post Error Internal...

Страница 94: ...and adapter firmware Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supp...

Страница 95: ...apters 5 Replace the riser card 6 Trained service technicians only Replace the system board 806f0021 3004ffff Fault in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName PCI 4...

Страница 96: ...Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0368 SNMP Trap ID Automatically notify Support No User response No action information only 806f0025 2c01ffff ManagedE...

Страница 97: ...his message is for the use case when an implementation has detected a Power Supply has failed Internal Event No Severity Error Alert Category Critical Power Serviceable Yes CIM Information Prefix PLAT...

Страница 98: ...Internal Event No Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM...

Страница 99: ...Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replac...

Страница 100: ...Internal Event No Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM...

Страница 101: ...Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace...

Страница 102: ...Internal Event No Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM...

Страница 103: ...Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replac...

Страница 104: ...correctable error Internal Event No Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response...

Страница 105: ...ician only Reseat the microprocessor and then restart the server 2 Trained technician only Replace microprocessor n n microprocessor number 806f0123 2101ffff Reboot of system ComputerSystemElementName...

Страница 106: ...quire specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code...

Страница 107: ...n an implementation has detected a Memory Scrub failure Internal Event No Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0136 SNMP Trap ID 41 Automati...

Страница 108: ...ogs to a different memory channel or microprocessor 4 If the problem follows the DIMM replace the failing DIMM 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM...

Страница 109: ...atically notify Support No User response Note Each time you install or remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the...

Страница 110: ...ins If a damage is found replace the system board 7 Trained technician only Replace the affected microprocessor 806f030c 2009ffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElement...

Страница 111: ...n the system board or the event logs to a different memory channel or microprocessor 4 If the problem follows the DIMM replace the failing DIMM 5 Trained technician only If the problem occurs on the s...

Страница 112: ...esponse Note Each time you install or remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applic...

Страница 113: ...roprocessor socket pins for any damaged pins If a damage is found replace the system board 7 Trained technician only Replace the affected microprocessor 806f030c 2581ffff Scrub Failure for PhysicalMem...

Страница 114: ...tomatically notify Support No User response 1 Make sure the DIMM is installed correctly 2 If the DIMM was disabled because of a memory fault memory uncorrectable error or memory logging limit reached...

Страница 115: ...update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit you can re enable the DIMM through the Setup utility or the Advanced Settings...

Страница 116: ...because of a memory fault memory uncorrectable error or memory logging limit reached follow the suggested actions for that error event and restart the server 3 Check the IBM support website for an app...

Страница 117: ...tegory System Other Serviceable No CIM Information Prefix PLAT and ID 0131 SNMP Trap ID Automatically notify Support No User response 1 Make sure the DIMM is installed correctly 2 If the DIMM was disa...

Страница 118: ...his message is for the use case when an implementation has detected that Memory has been Disabled Internal Event No Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT...

Страница 119: ...ace microprocessor n n microprocessor number 806f0507 0302ffff ProcessorElementName has a Configuration Mismatch CPU 2 Explanation This message is for the use case when an implementation has detected...

Страница 120: ...e affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 3 If the problem follows the DIMM replace the failing DIMM 4 Train...

Страница 121: ...If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microproces...

Страница 122: ...d DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 3 If the problem follows the DIMM replace the failing DIMM 4 Trained techni...

Страница 123: ...If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocess...

Страница 124: ...d DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 3 If the problem follows the DIMM replace the failing DIMM 4 Trained techni...

Страница 125: ...If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocess...

Страница 126: ...an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory chan...

Страница 127: ...or Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT and ID 0816 SNMP Trap ID 40 Automatically notify Support No User response 1 Update the latest level of system firmware and de...

Страница 128: ...sponse 1 Make sure that the power supplies installed are with the same rating or wattage 2 Reinstall the power supplies with the same rating or wattage 806f070c 2001ffff Configuration Error for Physic...

Страница 129: ...e memory population chart in the system publication 806f070c 2006ffff Configuration Error for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 6 Explanation This message is for the use ca...

Страница 130: ...e on Subsystem MemoryElementName DIMM 11 Explanation This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected Internal Event No Severit...

Страница 131: ...anation This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected Internal Event No Severity Error Alert Category Critical Memory Servic...

Страница 132: ...6f0807 2584ffff ProcessorElementName has been Disabled All CPUs Explanation This message is for the use case when an implementation has detected a Processor has been Disabled Internal Event No Severit...

Страница 133: ...processor and heat sink 3 Check for a server firmware update Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verif...

Страница 134: ...umber 806f090c 2005ffff PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 5 Explanation This message is for the use case when an implementation has detected Memory has been Throt...

Страница 135: ...0 Explanation This message is for the use case when an implementation has detected Memory has been Throttled Internal Event No Severity Warning Alert Category System Other Serviceable Yes CIM Informat...

Страница 136: ...t the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2010ffff PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 16 Explanation This message is for the u...

Страница 137: ...erver cover is installed and completely closed 2 Make sure that ambient temperature is within the specifications 3 If a fan has failed complete the action for a fan failure 4 Replace DIMM n n DIMM num...

Страница 138: ...r response 1 Make sure that the fans are operating that there are no obstructions to the airflow that the air baffles are in place and correctly installed and that the server cover is installed and co...

Страница 139: ...ernal Event No Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0146 SNMP Trap ID 0 Automatically notify Support No User response 1 Make sure that...

Страница 140: ...moryElementName DIMM 13 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected Internal Event No Severity Erro...

Страница 141: ...ffles are in place and correctly installed and that the server cover is installed and completely closed 2 Make sure that ambient temperature is within the specifications 3 If a fan has failed complete...

Страница 142: ...Numeric sensor NumericSensorElementName going low lower critical has deasserted Fan 2 Tach Explanation This message is for the use case when an implementation has detected a Lower Critical sensor goin...

Страница 143: ...ensor NumericSensorElementName going high upper non critical has deasserted Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has...

Страница 144: ...491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010701 2c01ffff Numeric sensor NumericSensorElementName going high upper non critical has deasserted Mezz...

Страница 145: ...VR Temp No action information only 81010901 1001ffff Numeric sensor NumericSensorElementName going high upper critical has deasserted Explanation This message is for the use case when an implementati...

Страница 146: ...p ID 0 Automatically notify Support No User response No action information only 81010901 2d01ffff Numeric sensor NumericSensorElementName going high upper critical has deasserted PCH Temp Explanation...

Страница 147: ...pecified sensor is Mic 1 VR Temp or Mic 2 VR Temp No action information only 81010b01 1001ffff Numeric sensor NumericSensorElementName going high upper non recoverable has deasserted Paddle Card Temp...

Страница 148: ...nal Event No Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0499 SNMP Trap ID 0 Automatically notify Support No User response No action information...

Страница 149: ...ble No CIM Information Prefix PLAT and ID 0521 SNMP Trap ID 60 Automatically notify Support No User response No action information only 81070201 0301ffff Sensor SensorElementName has transitioned to a...

Страница 150: ...No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 4 Automatically notify Support No User response No action information only 81070208 0a02ffff Sensor SensorElementName has transitioned to a less...

Страница 151: ...Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 50 Automatically notify Support No User response No action information only 8107021b 0302ffff Sensor SensorElementName has transiti...

Страница 152: ...ssage is for the use case when Redundacy Lost has deasserted Internal Event No Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0803 SNMP Trap ID 11...

Страница 153: ...plementation has detected a Processor Recovered IERR Condition Internal Event No Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0043 SNMP Trap ID 40 Automa...

Страница 154: ...lot PhysicalConnectorElementName on system ComputerSystemElementName No Op ROM Space Explanation This message is for the use case when an implementation has detected a Fault condition in a slot has be...

Страница 155: ...omputerSystemElementName PCI 4 Explanation This message is for the use case when an implementation has detected a Fault condition in a slot has been removed Internal Event No Severity Info Alert Categ...

Страница 156: ...er response No action information only 816f0107 0302ffff An Over Temperature Condition has been removed on ProcessorElementName CPU 2 Explanation This message is for the use case when an implementatio...

Страница 157: ...ert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2004ffff Uncorrect...

Страница 158: ...rrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 9 Explanation This message is for the use case when an implementation has detected a Memory uncorrec...

Страница 159: ...system MemoryElementName DIMM 14 Explanation This message is for the use case when an implementation has detected a Memory uncorrectable error recovery Internal Event No Severity Info Alert Category C...

Страница 160: ...oving a microprocessor and heat sink and Replacing a microprocessor and heat sink 2 If the problem persists and there is no other CPU with the same error indication replace the system board 3 Trained...

Страница 161: ...ID 0045 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f0207 2584ffff ProcessorElementName has Recovered from FRB1 BIST condition All CPUs Explanation This...

Страница 162: ...Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2004ffff Scrub Failure for Phys...

Страница 163: ...on Subsystem MemoryElementName has recovered DIMM 9 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure recovery Internal Event No Severity Info Al...

Страница 164: ...nd ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 200fffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has rec...

Страница 165: ...d Internal Event No Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information on...

Страница 166: ...tegory System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2009ffff PhysicalMemoryElement...

Страница 167: ...l Event No Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f04...

Страница 168: ...al CPU Serviceable No CIM Information Prefix PLAT and ID 0063 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f0507 2584ffff ProcessorElementName has Recove...

Страница 169: ...moryElementName on Subsystem MemoryElementName DIMM 5 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed Internal Event No...

Страница 170: ...nd ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 200bffff Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElem...

Страница 171: ...n an implementation has detected that the Memory Logging Limit has been Removed Internal Event No Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNM...

Страница 172: ...n Subsystem MemoryElementName has deasserted DIMM 1 Explanation This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted Internal Event No...

Страница 173: ...No Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070...

Страница 174: ...sserted DIMM 12 Explanation This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted Internal Event No Severity Info Alert Category Critica...

Страница 175: ...ed Internal Event No Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action informa...

Страница 176: ...nfo Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0241 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f090c 2001ffff Phys...

Страница 177: ...al Event No Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f0...

Страница 178: ...ategory System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 200dffff PhysicalMemoryElemen...

Страница 179: ...ng CPU Serviceable No CIM Information Prefix PLAT and ID 0039 SNMP Trap ID 42 Automatically notify Support No User response No action information only 816f0a0c 2001ffff An Over Temperature Condition h...

Страница 180: ...ndition has been removed on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 6 Explanation This message is for the use case when an implementation has detected an Over Temperature Con...

Страница 181: ...moryElementName DIMM 11 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed Internal Event No Severity Info...

Страница 182: ...ategory Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a13 0301ffff System Com...

Страница 183: ...ing a microprocessor and heat sink 2 If the problem persists and there is no other CPU with the same error indication replace the system board 3 Trained technician only Replace the system board see Re...

Страница 184: ...ive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in...

Страница 185: ...oven compat us d Check all cables and power cords e Set all display controls to the middle positions f Turn on all external devices g Turn on the server If the server does not start see Troubleshootin...

Страница 186: ...tion hints tips and new device drivers or to submit a request for information Symptom Action A cover latch is broken an LED is not working or a similar problem has occurred If the part is a CRU replac...

Страница 187: ...ne go to step 5 v If the green activity LED is flashing and the yellow status LED is lit replace the drive If the activity of the LEDs remains the same go to step 5 If the activity of the LEDs changes...

Страница 188: ...e same status for the drive complete the following steps a Turn off the server b Reseat the SAS SATA adapter c Reseat the backplane signal cable and backplane power cable d Reseat the hard disk drive...

Страница 189: ...utilities and are related to the IPMI device driver If the reset continues to occur after the operating system starts the operating system might have a problem see Software problems on page 187 3 If n...

Страница 190: ...rely connected to the server v If you are using a pointing device the keyboard and mouse or pointing device cables are not reversed v The mouse or pointing device device drivers are installed correctl...

Страница 191: ...seated correctly v You have installed the correct type of memory v If you changed the memory you updated the memory configuration in the Setup utility v All banks of memory are enabled The server mig...

Страница 192: ...hest numbered DIMM of those that are identified and replace it with an identical known good DIMM then restart the server Repeat as necessary If the failures continue after all identified DIMMs are rep...

Страница 193: ...any errors that are indicated by the light path diagnostics LEDs see Light path diagnostics on page 187 2 Make sure that the server supports all the microprocessors and that the microprocessors match...

Страница 194: ...ch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server 2 The IMM2 remote presence function is disabled if you insta...

Страница 195: ...working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescents and other monitors can cause screen jitter or wavy unreadable...

Страница 196: ...ource then wait 10 seconds before restarting the server 4 If the problem still remains replace the dual port network adapter Log in failed by using LDAP account with SSL enabled 1 Make sure the licens...

Страница 197: ...An IBM optional device that worked previously does not work now 1 Make sure that all of the cable connections for the device are secure 2 If the device comes with test instructions use those instruct...

Страница 198: ...correctly a Disconnect the server power cords b Reconnect the power cords c Trained technician only Reseat the light path diagnostics panel cable and then repeat steps 1a and 1b v Trained technician...

Страница 199: ...onent v Trained technician only Microprocessor 1 see Removing a microprocessor and heat sink on page 325 and Installing a microprocessor and heat sink on page 328 5 Replace the power supply if the OVE...

Страница 200: ...tray on page 335 and Installing the system board tray on page 338 4 Reinstall the components one at a time in the order shown restarting the server each time If the Pwr rail 3 error has been recorded...

Страница 201: ...and Installing a memory module on page 310 v Hard disk drives v Optional PCI adapter power cable if one is present 5 Follow actions in Solving power problems on page 256 if the OVER SPEC LED on the li...

Страница 202: ...gh 16 see Removing a memory module on page 309 and Installing a memory module on page 310 v Optional dual port network adapter if one is present see Removing the optional dual port network adapter on...

Страница 203: ...t website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action The number of serial ports that a...

Страница 204: ...iew all installed drives or the operating system cannot be installed 1 Make sure that the hard disk drive is connected correctly 2 Make sure that the SAS SATA hard disk drive cables are securely conne...

Страница 205: ...uggested solutions to the problem 3 Contact the software vendor Universal Serial Bus USB port problems v Follow the suggested actions in the order in which they are listed in the Action column until t...

Страница 206: ...t an error has occurred go to step 2 6 Remove the server cover and look inside the server for lit LEDs Certain components inside the server have LEDs that are lit to indicate the location of a problem...

Страница 207: ...the power supply This is a normal condition when no ac power is present Off Off On The power supply has failed Replace the power supply Off On Off The power supply has failed Replace the power supply...

Страница 208: ...action you should take as a result of the text message Make sure that the server has the latest version of the diagnostic programs To download the latest version go to http www ibm com supportportal U...

Страница 209: ...If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem remains replace the component that was being tested when the...

Страница 210: ...nt Serviceable No Recoverable No Automatically notify Support No Date Message Added 08 31 2012 Reviewed 08 31 2012 405 005 000 BRCM TestLoopbackMAC Test Passed Explanation The test passed Internal Eve...

Страница 211: ...Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No Date Message Added 08 31 2012 Reviewed 08 31 2012 405 805 000 BRCM TestLoopbackMAC Test Aborted Explanation Loop...

Страница 212: ...evel can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installatio...

Страница 213: ...nd Service Guide for the next corrective action Date Message Added 08 31 2012 Reviewed 08 31 2012 405 907 000 BRCM TestLEDs Test Failed Explanation A failure was detected while verifying operation of...

Страница 214: ...Automatically notify Support No Date Message Added 09 03 2012 Reviewed 09 03 2012 218 800 000 Brocade MemoryTest Aborted Explanation The test was canceled Internal Event No Severity Warning Serviceabl...

Страница 215: ...Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If the problem remains contact your IBM technical support representative Date Message Added 09 03 2012 Reviewed 09 0...

Страница 216: ...le No Automatically notify Support No User response Complete the following steps 1 Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If the problem remains contact you...

Страница 217: ...Stress Test Aborted Internal Program Error Internal Event No Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Turn off and...

Страница 218: ...in 2 Make sure that the DSA Diagnostic code is at the latest level 3 Run the test again 4 Check system firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diag...

Страница 219: ...ssary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by sym...

Страница 220: ...Port Ping Test Aborted Port connections may not be correct Internal Event No Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps...

Страница 221: ...wed 08 13 2012 406 000 000 IANet Registers Test Passed Explanation The test passed Internal Event No Severity Event Serviceable No Recoverable No Automatically notify Support No Date Message Added 09...

Страница 222: ...No Automatically notify Support No Date Message Added 09 03 2012 Reviewed 09 03 2012 406 900 000 IANet Registers Test Failed Explanation A failure was detected during the Registers test Internal Event...

Страница 223: ...n of the DSA Diagnostic Log If the ethernet device is sharing interrupts if possible modify the interrupt assignments using F1 Setup to assign a unique interrupt to the device 4 Rerun the test 5 If fa...

Страница 224: ...ically notify Support No Date Message Added 09 03 2012 Reviewed 09 03 2012 408 800 000 MLNX MLNX_DiagnosticTestEthernetPort Test Aborted Explanation Port Test was canceled Internal Event No Severity W...

Страница 225: ...est Passed Explanation Quick Full Memory Test CPU 2 Passed Internal Event No Severity Event Serviceable No Recoverable No Automatically notify Support No Date Message Added 09 04 2012 Reviewed 09 04 2...

Страница 226: ...1 003 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complet...

Страница 227: ...response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn of...

Страница 228: ...seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Date Message Added 09 04 2012 Reviewed 09 04 2012 201 814 000 Standalone Memory Test Aborted Expl...

Страница 229: ...ry Test Aborted Explanation Program Error with Quick Memory Menu Option Selection Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complet...

Страница 230: ...em remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI a...

Страница 231: ...age Added 09 04 2012 Reviewed 09 04 2012 201 818 001 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Internal Event No Severity Warning Serviceable No Recoverable No Automa...

Страница 232: ...ime and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Recon...

Страница 233: ...level Date Message Added 09 04 2012 Reviewed 09 04 2012 201 820 002 Standalone Memory Test Aborted Explanation Memory Upper limit is less than 16 Mbytes Internal Event No Severity Warning Serviceable...

Страница 234: ...rt No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative...

Страница 235: ...atest level Date Message Added 09 04 2012 Reviewed 09 04 2012 201 822 003 Standalone Memory Test Aborted Explanation Invalid MTRR service request Internal Event No Severity Warning Serviceable No Reco...

Страница 236: ...able No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem rema...

Страница 237: ...ve 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Date Message Added 09 04 2012 R...

Страница 238: ...Error Problem in masking MSR machine check control MASK registers Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following...

Страница 239: ...est after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power...

Страница 240: ...2012 Reviewed 09 04 2012 201 859 001 Standalone Memory Test Aborted Explanation INVALID XSECSRAT type Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No...

Страница 241: ...a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Re...

Страница 242: ...12 201 861 002 Standalone Memory Test Aborted Explanation No SRAT type 1 found Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete t...

Страница 243: ...e and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconne...

Страница 244: ...04 2012 201 863 003 Standalone Memory Test Aborted Explanation No IBMERROR key in OEM1 structure Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No User...

Страница 245: ...try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it...

Страница 246: ...ndalone Memory Test Aborted Explanation EFI SAL Invalid parameter from GetMemoryMap function Internal Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No User respo...

Страница 247: ...he following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and dis...

Страница 248: ...012 Reviewed 09 04 2012 201 868 001 Standalone Memory Test Aborted Explanation EFI SAL Buffer allocated in GetMemoryMap too small Internal Event No Severity Warning Serviceable No Recoverable No Autom...

Страница 249: ...otify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service rep...

Страница 250: ...IOS uEFI are at the latest level Date Message Added 09 04 2012 Reviewed 09 04 2012 201 870 002 Standalone Memory Test Aborted Explanation CPU Doamin in ACPI not valid Internal Event No Severity Warnin...

Страница 251: ...ne at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIM...

Страница 252: ...eviewed 09 04 2012 201 877 003 Standalone Memory Test Aborted Explanation BIOS Sparing in Extended PCI reg must be OFF Go to setup and disable sparing Internal Event No Severity Warning Serviceable No...

Страница 253: ...rable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact yo...

Страница 254: ...ontact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the la...

Страница 255: ...representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level Date Message Added...

Страница 256: ...entioned in error one by one 6 Make sure that all DIMMs are enabled in the Configuration Setup Utility program 7 If failure remains refer to Troubleshooting by symptom in the system Installation and S...

Страница 257: ...7 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Date Message Added 09 04 2012 Reviewed 09 04 2012 202 802 000 M...

Страница 258: ...26 2012 Reviewed 10 26 2012 409 003 000 Nvidia DiagnosticServiceProvider Bandwidth Test Passed Explanation Nvidia GPU Bandwidth test passed Internal Event No Severity Event Serviceable No Recoverable...

Страница 259: ...l Event No Severity Warning Serviceable No Recoverable No Automatically notify Support No Date Message Added 09 03 2012 Reviewed 09 03 2012 409 900 000 NVIDIA User Diagnostic Test Failed Explanation N...

Страница 260: ...notify Support No User response Complete the following steps 1 Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU Then power cycle the system 2 Verify that the power connect...

Страница 261: ...om in the system Installation and Service Guide for the next corrective action Date Message Added 08 13 2012 Reviewed 08 13 2012 215 803 000 Optical Drive Test Failed Explanation Optical Drive Test Fa...

Страница 262: ...Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be r...

Страница 263: ...test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Date Message Added 11 12 2...

Страница 264: ...d 11 12 2013 166 810 001 IMM I2C Test Aborted Explanation Request data length invalid Internal Event No Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Pe...

Страница 265: ...ning Serviceable Yes Recoverable No Automatically notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it...

Страница 266: ...after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Date Message Added 11 12 2013 Re...

Страница 267: ...and Service Guide for the next corrective action Date Message Added 11 12 2013 Reviewed 11 12 2013 166 904 001 IMM I2C Test Failed Explanation IMM Indicates failure in LED bus BUS 3 Internal Event No...

Страница 268: ...matically notify Support No Date Message Added 08 15 2012 Reviewed 08 15 2012 264 901 000 Tape Test Failed Explanation An error was found in the tape alert log Internal Event No Severity Error Service...

Страница 269: ...ion Date Message Added 08 15 2012 Reviewed 08 29 2012 264 905 000 Tape Test Failed Explanation Tape Test Failed Software error invalid request Internal Event No Severity Error Serviceable Yes Recovera...

Страница 270: ...owing steps 1 Clean the tape drive using the appropriate cleaning media and install new media Date Message Added 08 15 2012 Reviewed 08 15 2012 264 908 000 Tape Test Failed Explanation An error was fo...

Страница 271: ...ick System x 3 Under Popular links select Software and device drivers 4 From the Product family menu select System dx360 M4 to display the matrix of downloadable files for the server 5 Download the la...

Страница 272: ...om pins 2 and 3 back to the primary position pins 1 and 2 12 Reinstall the server top cover see Installing the system board tray cover on page 280 13 Reconnect the power cord and any cables that you r...

Страница 273: ...on page 253 After you have recovered the firmware in the primary bank complete the following steps 1 Restart the server 2 When the prompt Press F3 to restore to primary is displayed press F3 to start...

Страница 274: ...equence indicated in Table 5 restarting the server each time until the cause of the overcurrent condition is identified Table 5 Components associated with power rail error Pwr rail error in the IMM2 e...

Страница 275: ...e is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connecto...

Страница 276: ...e adapter with a different one suspect the riser card If you suspect a networking problem and the server passes all the system tests suspect a network cabling problem that is external to the server Pr...

Страница 277: ...ing and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the same in all the servers v Machine ty...

Страница 278: ...260 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 279: ...of structural parts components such as chassis assembly top cover and bezel is your responsibility If IBM acquires or installs a structural component at your request you will be charged for the servic...

Страница 280: ...1 2 3 4 5 9 10 11 12 13 14 15 16 17 18 6 7 8 262 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 281: ...00D4970 3 Memory 4 GB dual rank 1 35 V DDR3 1600 MHz UDIMM 00D5014 3 Memory 4 GB single rank 1 5 V DDR3 1866 MHz RDIMM 00D5022 3 Memory 4 GB single rank 1 35 V DDR3 1600 MHz RDIMM 00D5026 3 Memory 4...

Страница 282: ...E5 2648L v2 1 9 GHz 25 MB 1866 MHz 70 W 10 core 00AE523 4 Microprocessor Intel Xeon E5 2658 v2 2 4 GHz 25 MB 1866 MHz 95 W 10 core 00AE524 4 Microprocessor Intel Xeon E5 2628L v2 1 9 GHz 20 MB 1600 MH...

Страница 283: ...8 inch simple swap 90Y6257 9 Hard disk drive 3 5 inch simple swap 500 GB 7 2 K 6 Gbps NL SATA Gen 2 81Y9803 9 Hard disk drive 3 5 inch simple swap 1 TB 7 2 K 81Y9807 9 Hard disk drive 3 5 inch simple...

Страница 284: ...talled required 90Y5099 16 Intel x540 dual port 10G BaseT embedded adapter 49Y7992 17 System board tray base assembly type 1 for use with Intel Xeon Processor E5 2600 series Type 7912 22x 42x 62x 46W2...

Страница 285: ...0 IBM 300 GB high IOPS SLC modular adapter 90Y4374 NetXtreme I quad port adapter 90Y9355 NetXtreme I quad port adapter 90Y9373 QLogic 4Gb FC single port PCIe host bus adapter 00Y5626 QLogic 4Gb FC dua...

Страница 286: ...supply 94Y8087 2 900 watt power supply 94Y8118 2 550 watt power supply 94Y8075 2 550 watt power supply 94Y8110 2 750 watt power supply 94Y8071 2 750 watt power supply 94Y8079 2 750 watt power supply 9...

Страница 287: ...90Y4901 5 NVIDIA Quadro 5000 43V5917 5 NVIDIA Tesla M2090 90Y2310 5 NVIDIA Tesla K10 PCI express x 16 90Y2338 5 NVIDIA Tesla K20 PCI Express x 16 90Y2346 5 NVIDIA Tesla K20X PCI Express x 16 90Y2351 5...

Страница 288: ...rd tray cover 90Y4880 3 2U chassis 90Y4861 5 2U chassis top cover 90Y4864 10 Filler 3 5 inch simple swap hard disk drive bay 90Y4916 11 Filler 2 5 1 8 inch simple swap hard disk drive bay 90Y4928 2U c...

Страница 289: ...three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S Use a UL listed a...

Страница 290: ...uth Africa Sri Lanka Swaziland Uganda 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait L...

Страница 291: ...IBM power cord part number Used in these countries and regions 39M5199 Japan 39M5226 India Chapter 4 Parts listing System x iDataPlex dx360 M4 Types 7912 and 7913 273...

Страница 292: ...274 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 293: ...ver is powered on might cause the system to halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when...

Страница 294: ...ll or replace hot swap power supplies hot swap fans hot swap drives or hot plug Universal Serial Bus USB devices However you must turn off the server before you perform any steps that involve removing...

Страница 295: ...r is off to look at light path diagnostics LEDs or replace hot swap components Follow these guidelines when you work inside a server that is turned on v Avoid wearing loose fitting clothing on your fo...

Страница 296: ...the device If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or on a metal surface v Take additional care when handli...

Страница 297: ...ii and Installation guidelines on page 275 2 If the system board tray is operating shut down the operating system then press the power control button to turn off the system board tray see Turning off...

Страница 298: ...steps Release latch System board tray cover System board tray 1 Read the safety information that begins on page vii and Installation guidelines on page 275 2 If the system board tray is installed in a...

Страница 299: ...l cables are correctly routed and you have not left loose tools or parts inside the system board tray 2 Pivot the cover to the closed position until it clicks into place 3 Install the system board tra...

Страница 300: ...tive surface Installing a GPGPU enclosure System board tray GPGPU enclosure Release latch To install a GPGPU enclosure complete the following steps 1 Lower enclosure release latches 2 Orient the GPGPU...

Страница 301: ...ation guidelines on page 275 2 If the chassis is installed in a rack remove it see Removing the 2U chassis from a rack on page 284 3 Press the two cover release buttons and slide the cover toward the...

Страница 302: ...more information 3 Remove external cables 4 Remove any installed system board trays see Removing the system board tray from a 2U chassis on page 279 5 If the iDataPlex does not equip with the rail hav...

Страница 303: ...flange of the chassis to the rack b On the right side of the chassis mount the chassis with one M6 screw which is included in the iDataPlex rack rail kit 3 If you have the Enterprise rack a Remove the...

Страница 304: ...e To remove the air baffle complete the following steps Air baffle Power cable 1 Read the safety information that begins on page vii and Installation guidelines on page 275 2 Remove any installed syst...

Страница 305: ...erver with any air baffle removed might damage server components Installing the air baffle To install the air baffle complete the following steps 1 Lower the air baffle into place Hoop up the HDD cabl...

Страница 306: ...em board trays that you removed see Installing the system board tray in a 2U chassis on page 279 Attention For proper cooling and airflow replace all air baffles before you turn on the server Operatin...

Страница 307: ...hassis from a rack on page 284 3 Remove any installed system board trays see Removing the system board tray from a 2U chassis on page 279 4 Remove the top cover see Removing the 2U chassis fan assembl...

Страница 308: ...rays that you removed see Installing the system board tray in a 2U chassis on page 279 6 Install the chassis in the iDataPlex rack see Installing the 2U chassis in a rack on page 285 Removing the syst...

Страница 309: ...t to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations To remove the system board battery complete the following steps 1 Read the safety...

Страница 310: ...e the U S and Canada call your IBM marketing representative or authorized reseller v After you replace the system board battery you must reconfigure the server and reset the system date and time v To...

Страница 311: ...onnector 6 If you removed the PCIe riser card assembly install it see Installing a PCI riser card assembly on the system board tray on page 303 7 Install the system board tray cover see Installing the...

Страница 312: ...with the hard disk drive and follow those instructions in addition to the instructions in this chapter v Select the bay in which you want to install the drive v Check the instructions that come with t...

Страница 313: ...k drive from the package Attention Do not press on the top of the drive Pressing the top might damage the drive 3 Align the drive with the guide rails in the drive bay 4 Slide the retention tab then c...

Страница 314: ...2U chassis from a rack on page 284 3 Disconnect the power cord that you are working on from the PDU 4 Use an M3 hex driver to remove the two screws from the rail and set them aside 5 Pull the mountin...

Страница 315: ...mounting plate 2 Align the mounting posts on the mounting plate with the slots in the plug mount and install the power cord onto the mounting plate 3 Position the entire assembly inside the left rail...

Страница 316: ...lines on page 275 2 Disconnect the power cord that you are working on from the PDU 3 Remove the cable tie if any 4 Pull the power cord toward the back of the rack cabinet 5 If you are instructed to re...

Страница 317: ...d cable tie 2 Connect the power cord that you are working on to a PDU Removing a simple swap SAS SATA drive cage To remove a simple swap SAS SATA drive cage complete the following steps Filler panel S...

Страница 318: ...all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a simple swap SAS SATA drive cage To install a simple swap SAS SATA drive cage complete the...

Страница 319: ...280 5 If any simple swap drives are installed in the tray complete the following steps a Note the cable routing of the hard disk drive bracket and cable assembly cables then disconnect the cables b Re...

Страница 320: ...lete the following steps a Install the hard disk drive bracket and cable assembly b Reconnect the hard disk drive bracket and cable assembly cables c Install the hard disk drive see Installing a simpl...

Страница 321: ...board 5 Remove the adapter installed on the PCIe riser card assembly see Removing a PCIe riser card assembly from the system board tray on page 302 6 If you are instructed to return the PCIe riser car...

Страница 322: ...r on page 305 4 Press the PCIe riser card assembly into the riser card slot on the system board 5 Install the system board tray cover see Installing the system board tray cover on page 280 6 Install t...

Страница 323: ...your uEFI based server make sure that the adapter firmware is at the latest level Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a c...

Страница 324: ...ter might damage the PCIe riser card assembly or the adapter 5 If you disconnected cables when you removed the adapter reconnect the cables 6 Install a PCIe riser card assembly on the system board tra...

Страница 325: ...Touch the static protective package that contains the adapter that you are installing to any unpainted metal surface on the chassis or rack then remove the adapter from the static protective package A...

Страница 326: ...er in a PCI expansion slot to PCI riser card assembly for PCI slot 1 or slot 2 with GPGPU enclosure installed To install an adapter complete the following steps 1 Read the safety information that begi...

Страница 327: ...tray in the chassis see Installing the system board tray in a 2U chassis on page 279 Note To complete the installation of the PCIe adapter see the documentation that comes with the adapter for device...

Страница 328: ...s only industry standard double data rate 3 DDR3 800 1066 or 1333 MHz PC3 6400 PC3 8500 or PC3 10600 registered or unbuffered synchronous dynamic random access memory SDRAM dual inline memory modules...

Страница 329: ...gn of the DIMM Note To determine the type of a DIMM see the label on the DIMM The information on the label is in the format xxxxx nRxxx PC3v xxxxxx xx xx xxx The numeral in the sixth numerical positio...

Страница 330: ...ation A certain amount of memory must be reserved for system resources To view the total amount of installed memory and the amount of configured memory run the Setup utility For additional information...

Страница 331: ...Memory mirrored channel replicates and stores data on two pairs of DIMMs within two channels simultaneously If a failure occurs the memory controller switches from the primary pair of memory DIMMs to...

Страница 332: ...ailed active DIMM You can enable either memory rank sparing or memory mirrored channel in the Setup utility see Using the Setup utility on page 345 When you use the memory rank sparing feature conside...

Страница 333: ...th the slots at the ends of the DIMM connector 9 Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the l...

Страница 334: ...1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has...

Страница 335: ...follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a power supply in a 2U chassis Notes 1 If you are installing a 900 watt redundant po...

Страница 336: ...utility to determine current system power consumption For more information and to download the utility go to http www 03 ibm com systems bladecenter resources powerconfig html v Power supplies in the...

Страница 337: ...f these parts contact a service technician To install a power supply in a 2U chassis complete the following steps 2U chassis Release latch Power supply 1 Read the safety information that begins vii an...

Страница 338: ...s installed in a rack remove it see Removing the 2U chassis from a rack on page 284 3 Remove the power supply from a 2U chassis see Removing a power supply from a 2U chassis on page 315 4 Make sure th...

Страница 339: ...a rack on page 285 Removing the optional dual port network adapter Note Filler panel must be installed even if you do not install a network adapter To remove the network adapter complete the following...

Страница 340: ...he optional dual port network adapter You can purchase a dual port network adapter to add two additional network ports in the server To order a dual port network adapter option contact your IBM market...

Страница 341: ...Make sure the adapter is securely seated on the connector on the planar Attention Make sure the port connectors on the adapter are aligned properly with the chassis on the rear of the server An incor...

Страница 342: ...eps Retention bracket Retention pin Adapter 3 5 inch simple swap backplate 3 5 inch simple swap hard disk drive 3 5 inch filler panel GPGPU enclosure 1 Install the PCIe adapters if you removed any see...

Страница 343: ...llation tool that comes with your microprocessor installation tool assembly The tools are similar in function and design however Tool A has one setting for installing one size of microprocessor and su...

Страница 344: ...up on a clean flat surface Microprocessor Heat sink 6 Open the microprocessor socket release levers and retainer Microprocessor Microprocessor release lever Microprocessor release lever a Identify wh...

Страница 345: ...s as shown in the following graphic and lower the installation tool on the microprocessor The installation tool rests flush on the socket only when it is aligned correctly Installation tool Microproce...

Страница 346: ...r when you install a microprocessor and heat sink v Microprocessors are to be installed only by trained technicians Important Always use the microprocessor installation tool to install a microprocesso...

Страница 347: ...ust also install additional memory See Installing a memory module on page 310 for details about the installation sequence v Do not mix dual core quad core and six core microprocessors in the same serv...

Страница 348: ...icroprocessors E5 26xx E5 46xx E5 26xx v2 E5 46xx v2 Microprocessor Installation Tools A and B are shown in the following illustration H Microprocessor Installation Tool A Microprocessor Installation...

Страница 349: ...ed on the chassis or any unpainted metal surface on any other grounded rack component then carefully remove the microprocessor from the package b Release the sides of the cover and remove the cover fr...

Страница 350: ...st the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket and lift the installation tool out of the socket The following illustration shows...

Страница 351: ...ng these devices see Handling static sensitive devices on page 277 7 Close the microprocessor socket release levers and retainer Microprocessor Microprocessor release lever Microprocessor release leve...

Страница 352: ...heat sink e Rotate the heat sink release lever to the closed position and hook it underneath the lock tab 9 Install the cover see Installing the system board tray cover on page 280 10 Slide the serve...

Страница 353: ...he thermal grease is removed Microprocessor 0 02 mL of thermal grease 5 Use the thermal grease syringe to place 9 uniformly spaced dots of 0 02 mL each on the top of the microprocessor The outermost d...

Страница 354: ...y 5 When you replace the system board tray make sure that you keep the information of machine type M T serial number S N and product ID from node serial number label see Problem determination tips on...

Страница 355: ...moving a simple swap SAS SATA drive cage on page 299 8 Remove the riser cards see Removing a PCIe riser card assembly from the system board tray on page 302 and dual port network adapter see Removing...

Страница 356: ...a on page 361 for more information 3 When you replace the system board tray make sure that you keep the information of machine type M T serial number S N and product ID from node serial number label s...

Страница 357: ...nes on page 275 2 Reinstall the microprocessors and heat sinks see Installing a microprocessor and heat sink on page 328 3 Reinstall the DIMMs see Installing a memory module on page 310 4 Reinstall th...

Страница 358: ...vices and the server 16 Start the Setup utility and reset the configuration v Set the system date and time v Set the power on password v Reconfigure the server See Using the Setup utility on page 345...

Страница 359: ...Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image The firmware for the server...

Страница 360: ...2 see Using the integrated management module II on page 351 v VMware ESXi embedded hypervisor The VMware ESXi embedded hypervisor is available on the server models that come with an installed USB embe...

Страница 361: ...vice and Support Site The ServerGuide program has the following features v An easy to use interface v Diskette free setup and configuration programs that are based on detected hardware v ServeRAID Man...

Страница 362: ...ou must first complete the following steps 1 Update the device driver for the LSI SAS controller to the latest level 2 In the Setup utility set Legacy Only as the first option in the boot sequence in...

Страница 363: ...5 to 10 seconds after the server is connected to power the power control button becomes active 2 When the prompt F1 Setup is displayed press F1 If you have set an administrator password you must type...

Страница 364: ...erformance states Operating Modes Select this choice to view or change the operating profile performance and power utilization Legacy Support Select this choice to view or set legacy support Force Leg...

Страница 365: ...device boot priority Changes in the startup options take effect when you start the server The startup sequence specifies the order in which the server checks devices to find a boot record The server s...

Страница 366: ...Administrator Password Select this choice to set or change an administrator password An administrator password is intended to be used by a system administrator it limits access to the full Setup util...

Страница 367: ...n password A user who types the power on password has access to only the limited Setup utility menu the user can set change and delete the power on password if the system administrator has given the u...

Страница 368: ...ction You can then start the Setup utility and reset the power on password You do not have to return the switch to the previous position The power on password override switch does not affect the admin...

Страница 369: ...the Intelligent Platform Management Interface IPMI IMM2 standard firmware provides basic functionality plus the ability to manage servers through other user interfaces such as the web Telnet Secure S...

Страница 370: ...am v Command line interface IPMI Shell The command line interface provides direct access to server management functions through the IPMI 2 0 protocol Use the command line interface to issue commands t...

Страница 371: ...view of the system status Using the remote presence capability and blue screen capture The remote presence and blue screen capture features are integrated functions of the Integrated Management Module...

Страница 372: ...the USB connector on the system board Hypervisor is virtualization software that enables multiple operating systems to run on a host system at the same time The USB flash device is required to activa...

Страница 373: ...have set an administrator password you must type the administrator password to access the full Setup utility menu If you do not type the administrator password a limited Setup utility menu is availab...

Страница 374: ...tion to create an integrated array of two disks plus up to two optional hot spares All data on the primary disk can be migrated Integrated Mirroring Enhanced IME with hot spare support also known as R...

Страница 375: ...edure Note Before you format a hard disk make sure that the disk is not part of a mirrored pair To format a drive complete the following steps 1 From the list of adapters select the controller channel...

Страница 376: ...might vary slightly from what is described in this document To locate and install a newer version of IBM Systems Director complete the following steps 1 Check for the latest version of IBM Systems Dir...

Страница 377: ...dvanced Settings Utility ASU a Go to http www ibm com support entry portal docdisplay lndocid TOOL CENTER b Scroll down to Configuration and click Advanced Settings Utility c In the next window under...

Страница 378: ...TA SysInfoUUID uuid_value user user_id password password Example that does use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value v Online KCS access unauthenticate...

Страница 379: ...perating systems Make sure that you download the version for your operating system You can download the ASU from the IBM website To download the ASU and update the DMI go to http www ibm com supportpo...

Страница 380: ...ters ASU will use the default values When the default values are used and ASU is unable to access the IMM2 using the online authenticated LAN access method ASU will automatically use the following una...

Страница 381: ...s no default value This parameter is required imm_user_id The IMM account 1 of 12 accounts The default value is USERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW...

Страница 382: ...e left pane click IBM System x and BladeCenter Tools Center then click Tool reference for the available tools 4 Restart the server 364 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determina...

Страница 383: ...m Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see...

Страница 384: ...anada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warra...

Страница 385: ...S FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include tec...

Страница 386: ...stands for 1024 bytes MB stands for 1 048 576 bytes and GB stands for 1 073 741 824 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stan...

Страница 387: ...Limits Particulate v The room air must be continuously filtered with 40 atmospheric dust spot efficiency MERV 9 according to ASHRAE Standard 52 21 v Air that enters a data center must be filtered to...

Страница 388: ...o communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Proper...

Страница 389: ...es Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Gr...

Страница 390: ...Telephone 49 7032 15 2937 Email tjahn de ibm com Generelle Informationen Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A VCCI Class A statement This is a Class A product...

Страница 391: ...e A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission...

Страница 392: ...374 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...

Страница 393: ...etup utility 341 configuration programs LSI Configuration Utility 342 configuring with ServerGuide 344 configuring hardware 342 configuring your server 341 connector USB 9 video front 9 connectors Eth...

Страница 394: ...ss A notice 370 features 7 ServerGuide 343 firmware server starting the backup 351 firmware server recovering 253 firmware server updating 329 firmware updating 341 formatting a hard disk drive 357 fr...

Страница 395: ...14 LEDs system pulse 189 legacy operating system requirement 344 License Agreement for Machine Code 5 Licenses and Attributions Documents 5 light path diagnostics 1 187 Linux license agreement 5 LSI...

Страница 396: ...71 172 optional devices 178 pointing device 172 problems continued power 180 256 serial port 185 software 187 undetermined 257 USB port 187 video 176 187 public services network use in 370 public tele...

Страница 397: ...ystem board tray installing 338 2U chassis 279 system board tray continued removing 2U chassis 279 replacing 335 turning off 11 turning on 10 system board tray cover installing 280 removing 280 system...

Страница 398: ...ent log 17 VMware Hypervisor support 342 W Wake on LAN feature 10 warranty 5 website publication ordering 365 support 365 support line telephone numbers 366 UEFI flash diskette 253 380 System x iDataP...

Страница 399: ......

Страница 400: ...Part Number 46W8218 Printed in USA 1P P N 46W8218...

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