Microprocessor problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
Multiple error codes indicate a
microprocessor error.
1. (Trained service technician only) Reseat the microprocessor and restart the
system-board tray.
2. Run the Dynamic System Analysis (DSA) Preboot diagnostic programs. See
“Running the diagnostic programs” on page 32.
3. (Trained service technician only) If the problem remains, replace the
microprocessor.
Optional-device problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
An IBM optional device that was
just installed does not work.
1. Make sure that:
v
The device is designed for the system-board tray.
v
You followed the installation instructions that came with the device and the
device is installed correctly.
v
You have not loosened any other installed devices or cables.
v
You updated the configuration information in the BIOS configuration utility
program. Whenever memory or any other device is changed, you must
update the configuration.
2. If the device comes with its own test instructions, use those instructions to test
the device.
3. Reseat the device that you just installed.
4. Replace the device that you just installed.
An IBM optional device that
used to work does not work
now.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. Reseat the failing device.
4. Replace the failing device.
Chapter 2. Diagnostics
27
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