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Appendix. Troubleshooting and additional resources

In this section you can find troubleshooting tips and a list of additional resources for the N3220 filer.

Troubleshooting tips

Use these instructions if your N3220 system does not boot when you power it on.

Follow these troubleshooting tips in the order shown here.

1.

Look for a description on the console. Follow the instructions, if provided, on the console.

2.

Check all cables and connections, making sure that they are secure.

3.

Ensure that power is supplied and is reaching your system from the power source.

4.

Check the power supplies on your system and attached storage expansion units. If the LEDs on a
power supply are not illuminated, remove the power supply and reinstall it, making sure that it
connects with the backplane.

5.

Verify disk compatibility and check the disk shelf IDs for your storage expansion units:

v

For Fibre Channel storage expansion units:
Within each loop, the storage expansion unit with disk shelf ID 1 must be directly connected to
your system. All other storage expansion units within each loop must have unique IDs (between 2
and 7) and must be placed in consecutive order.

v

For SAS storage expansion units:
All storage expansion units must have unique shelf IDs between 00 and 98.

For more information about shelf ID requirements, see the

Hardware and Service Guide

for your N

series IBM N series storage expansion unit.

6.

Ensure that the storage expansion unit speeds are set correctly:

v

EXN1000, set to 2 Gb

v

EXN4000, set to 4 Gb

Note:

SAS storage expansion units do not have speed switches.

7.

Turn off your system and storage expansion units, and then turn on the storage expansion units.
Check the

Platform Monitoring Guide

for your N series storage expansion units for information about

LED responses.

8.

Use the system-level diagnostics to check the disks. For more information, see the

IBM System Storage

N series System-Level Diagnostics Guide

.

9.

If your system does not boot successfully, it might not have the boot image downloaded on the boot
device. Call IBM Service and Support at 1-800-IBM-SERV (1-800-426-7378).

Additional resources

Here you can find sources for additional information about the N3220 filer.

© Copyright IBM Corp. 2013

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Содержание System Storage N3220

Страница 1: ...IBM System Storage N3220 Installation and Setup Instructions Covering the N3220 model GA32 2202 02...

Страница 2: ...l Business Machines Corporation in the United States other countries or both A complete and current list of other IBM trademarks is available on the web at www ibm com legal copytrade shtml Data ONTAP...

Страница 3: ...shelf IDs 5 Setting EXN4000 or EXN1000 storage expansion unit shelf IDs 6 Attaching the cable management arms 6 Connecting the N3220 filer to a network 7 Connecting the system to expansion units 9 In...

Страница 4: ...iv...

Страница 5: ...orage N series Introduction and Planning Guide v IBM System Storage N series Safety Notices v IBM Environmental Notices and User Guide v IBM System Storage N series support website at www ibm com stor...

Страница 6: ...v 2 Phillips screwdriver and slotted screwdriver Installing in a non IBM rack The rack installation instructions provided in this document apply specifically to the installation of the N series produ...

Страница 7: ...y LED 4 Shelf activity LED 10 Disk drive fault LED 5 Two digit shelf ID digital display 11 Right mounting flange 6 Button for changing the shelf ID Note Disk drive bays are numbered horizontally start...

Страница 8: ...Channel option 13 AC fault LED 6 Controller modules 1 or 2 depending on the model 14 Fan fault LED 7 Serial console port 15 Power supplies 2 each with integrated fans 8 Remote Management port wrench...

Страница 9: ...Setup Instructions v General information kit containing warranty safety and environmental information v Software license 18 32 kg 39 7 70 5 lbs svc00167 CAUTION The weight of this part or unit is 25...

Страница 10: ...in Figure 3 2 Refer to Figure 4 on page 3 At the front of the rack position the right hand rail in the rack at the appropriate EIA location Make sure that the two locating pins seat properly in holes...

Страница 11: ...part or unit is 25 4 kg 56 0 lb Use two people to lift an N3220 filer into a rack 1 If the N3220 filer front bezel is attached to the expansion unit carefully remove the bezel by pulling out on the re...

Страница 12: ...te and the rack frame rail into the threaded rail nuts Tighten the screws using a screwdriver 4 Replace the front bezel of the N3220 filer 5 From the back of the rack attach a rear tie down plate 1 to...

Страница 13: ...Visually verify that the shelf ID for each SAS storage expansion unit is unique If an ID is not unique set the ID 1 Remove the front bezel if you have not already removed it 2 Press and hold the shelf...

Страница 14: ...helf ID buttons on the EXN1000 are in the same relative position For N3220 the Shelf ID button should be in 4 GB mode Attaching the cable management arms Using the following instructions attach cable...

Страница 15: ...steps depending on your configuration v For 10 100 1000 setup in 7 Mode Connect the system to the network by plugging the network cables into the networking ports labeled e0a e0b e0c and e0d Figure 1...

Страница 16: ...e0d n3220002 1 2 3 1 2 LNK SPD LNK SPD e1a e1b ACT LNK ACT LNK 1 1 8 7 10 12 14 16 9 11 13 15 3 4 AC 2 1 Figure 12 Cabling the networking and management ports for 10 GbE connections in 7 Mode n3220003...

Страница 17: ...ilability configurations provides redundancy for the path from each controller to every storage expansion unit in the configuration For detailed information about cabling N series SAS storage expansio...

Страница 18: ...equired port usage and specifications for optional Mezzanine adapters supported by your N3220 system refer to the IBM System Storage N Series Introduction and Planning Guide Installing the power cable...

Страница 19: ...ng license license add license_code where license_code is the license code for the product Note Clustering must be licensed on both nodes in an N3220 HA pair 8 Reboot the nodes by entering the followi...

Страница 20: ...12...

Страница 21: ...your system All other storage expansion units within each loop must have unique IDs between 2 and 7 and must be placed in consecutive order v For SAS storage expansion units All storage expansion uni...

Страница 22: ...ration Guide for your version of Data ONTAP v Data ONTAP Data Protection Tape Backup and Recovery Guide for your version of Data ONTAP v Data ONTAP Data Protection Online Backup and Recovery Guide for...

Страница 23: ......

Страница 24: ...Part Number 00GM241 Printed in USA GA32 2202 02 1P P N 00GM241...

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