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Chapter 7. Getting Help, Service, and
Information

If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you.

For example, IBM maintains pages on the World Wide Web where
you can get information about IBM products and services, find the
latest technical information, and download device drivers and
updates.

Help is also available from bulletin boards and online services, as
well as by fax and telephone. This section provides information
about these sources.

Services available and telephone numbers listed are subject to
change without notice.

This chapter contains:
Before You Call for Service

. . . . . . . . . . . . . . . . . . . . .

 162

Getting Customer Support and Service

. . . . . . . . . . . . . .

 162

Using Electronic Support Services

. . . . . . . . . . . . . . .

 162

Using the World Wide Web

. . . . . . . . . . . . . . . . . . .

 163

Getting Information by Fax

. . . . . . . . . . . . . . . . . . . .

 164

Getting Help Online

. . . . . . . . . . . . . . . . . . . . . . . .

 164

Getting Help by Telephone

. . . . . . . . . . . . . . . . . . . .

 165

Getting Help Around the World

. . . . . . . . . . . . . . . . .

 167

Purchasing Additional Services

. . . . . . . . . . . . . . . . . . .

 167

900-Number Operating System and Hardware Support Line

 167

Network and Server Support Line

. . . . . . . . . . . . . . . .

 168

Ordering Support Line Services

. . . . . . . . . . . . . . . . .

 168

Warranty and Repair Services

. . . . . . . . . . . . . . . . . .

 169

Ordering Publications

  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

170

 Copyright IBM Corp. 1996, 1998 

 

161

Содержание Netfinity ServeRAID-3H

Страница 1: ...IBM Netfinity ServeRAID 3H and ServeRAID 3L Ultra2 SCSI Adapters Installation and User s Guide ...

Страница 2: ......

Страница 3: ...IBM Netfinity ServeRAID 3H and ServeRAID 3L Ultra2 SCSI Adapters Installation and User s Guide IBM ...

Страница 4: ...s described in this publication at any time This publication was developed for products and services offered in the United States of America and the United Kingdom It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not announced in your country Such references or information must not be construed to...

Страница 5: ...grams 19 Using the ServeRAID Configuration Program 20 Starting the Configuration Program 22 Using the Configuration Mode 24 Using the Information Mode 30 Changing the ServeRAID Configuration Settings 40 Using the Tool Bar 41 Using the Menu Bar 42 Using the ServeRAID Mini Configuration Program 51 Viewing the Controller Status 52 Viewing the Configuration 53 Using the Advanced Configuration Function...

Страница 6: ...ng and Using the Utility Programs 97 Starting the Administration and Monitoring Program 98 Using the Administration and Monitoring Program 100 Using the Options Pull Down Menu 100 Using the Administration Functions 105 Using the Monitoring Functions 121 Starting the IPSSEND Program 126 Using the IPSSEND Program 127 Server Roll Out Commands 127 Error Recovery Commands 130 Problem Isolation and Debu...

Страница 7: ...nd Repair Services 169 Ordering Publications 170 Appendix A Product Warranties and Notices 171 Warranty Statements 171 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms 171 IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms 175 Part 2 Worldwide Country Unique Terms 178 Notices 183 Year 2000 Readiness...

Страница 8: ...vi IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 9: ... 3H and ServeRAID 3L adapters and instructions for installing and cabling the adapters Chapter 3 Using the Configuration Programs explains how to use the IBM ServeRAID Configuration Program and the IBM ServeRAID Mini Configuration Program You can refer to the information in this chapter when configuring one or more devices attached to a ServeRAID adapter or controller Chapter 4 Installing Device D...

Страница 10: ...de and information updates for the ServeRAID adapters and controllers Appendix A Product Warranties and Notices contains warranty information product notices and trademarks Notices Used in This Book This book contains notices to highlight information as follows Notes These notices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data...

Страница 11: ...lexibility and reliable data storage See Adapter Features on page 12 for more information You also can use the configuration and reference information in this book to configure the IBM ServeRAID controllers provided on some IBM Netfinity and PC Server system boards This chapter contains Option Package Contents 2 Installation Overview 3 Understanding RAID Technology 5 Interleave Depth and Stripe Un...

Страница 12: ...veRAID Device Drivers for SCO Operating Systems Diskette See Chapter 4 Installing Device Drivers and Utility Programs on page 57 for more detailed information DASD Status Cable for use with the PC Server 330 IBM ServeRAID Channel 3 Cable option kit This cable comes with the ServeRAID 3H adapter only You can attach this cable to the ServeRAID 3H adapter to convert the internal SCSI channel connecto...

Страница 13: ...formation about RAID technology If you already are familiar with the IBM implementation of RAID technology you might want to start your installation with step 2 2 Install the ServeRAID 3H or ServeRAID 3L adapter Chapter 2 Installing and Cabling the Adapter provides information about the standard features of the ServeRAID 3H and ServeRAID 3L adapters and installation and cabling instructions for th...

Страница 14: ...provided with your server for information about starting the configuration programs for the server 4 Install your operating system ServeRAID device drivers and ServeRAID utility programs You can skip this step if you are installing multiple ServeRAID adapters and you already installed your operating system and the most current versions of the ServeRAID device drivers and utility programs To instal...

Страница 15: ... the system better able to meet the throughput the amount of work in a given amount of time or productivity needs of the multiple user network environment The ability to respond to multiple data requests provides not only an impressive increase in throughput but also a decrease in response time The combination of parallel transfers and simultaneous responses to multiple requests allows disk arrays...

Страница 16: ...ve of the array is called a stripe See page 46 for more information Supported RAID Levels Disk arrays are used to improve performance and reliability The amount of improvement depends on the application programs that you run on the server and the RAID levels that you assign to the logical drives The ServeRAID adapters and controllers support RAID level 0 RAID level 1 Enhanced RAID level 1 and RAID...

Страница 17: ...drive When you replace a failed drive the ServeRAID controller can rebuild all the RAID level 1 and RAID level 5 logical drives automatically onto the replacement hard disk drive However any data stored in a failed RAID level 0 logical drive is lost Though the risk of data loss is present you might want to assign RAID level 0 to one of the logical drives to take advantage of the speed offered with...

Страница 18: ...two hard disk drives in the array The following illustration shows data arranged in an array of two hard disk drives defined as one RAID level 1 logical drive Notice that the data on Drive B is a mirror copy of the data on Drive A If one of the hard disk drives fails the ServeRAID controller switches read and write requests to the remaining functional drive in the array Drive A Drive B Data Stripe...

Страница 19: ...l capacity of the grouping of hard disk drives in the array The Enhanced RAID level 1 requires a minimum of three drives and depending upon the stripe unit size supports a maximum of eight or 16 drives The following illustration shows data arranged in an array with three hard disk drives The logical drive is assigned the Enhanced RAID level 1 Notice that the first stripe is the data stripe and the...

Страница 20: ...otection and increased throughput RAID level 5 gives you higher capacity than RAID level 1 but RAID level 1 offers better performance The following illustration shows data arranged in an array with three hard disk drives The logical drive is assigned RAID level 5 Notice that the storage of the data parity also is striped and it shifts from drive to drive Stripe 1 Block 1 Block 2 Parity 1 2 Stripe ...

Страница 21: ...e adapters is also included You will not need the information in this chapter if you are using a ServeRAID controller on an IBM Netfinity or PC Server system board This chapter contains Adapter Features 12 Connector Locations 12 ServeRAID 3L Adapter 13 ServeRAID 3H Adapter 13 Battery Backup Cache Option 14 Installing the ServeRAID Adapter 15 Connecting External Devices 18 Copyright IBM Corp 1996 1...

Страница 22: ...MHz SCSI Channels 3 1 SCSI Transfer Speed max 80 MB sec 80 MB sec Supported RAID Levels 0 1 5 and Enhanced 1 0 1 5 and Enhanced 1 System PCI Data Bus 64 bit 32 bit Connector Locations This section provides illustrations of the channel connectors cable connectors and optional devices for the ServeRAID 3H and ServeRAID 3L adapters The light emitting diodes LEDs on the adapters indicate activity on t...

Страница 23: ...Channel 1 DASD Status Connector Figure 1 ServeRAID 3L Adapter ServeRAID 3H Adapter The ServeRAID 3H adapter has three independent SCSI channel connectors Channel 1 Channel 2 and Channel 3 Each of these SCSI channels support up to 15 physical devices Channel 1 Channel 2 Channel 3 DASD Status Connector Figure 2 ServeRAID 3H Adapter You can attach internal SCSI devices to the Channel 3 connector and ...

Страница 24: ... Installed Battery Backup Cache Option To protect your data when using the write back mode IBM offers an optional Battery Backup Cache for the ServeRAID 3H adapter With this option installed and enabled the data being stored in the ServeRAID cache memory is protected during a power outage or failure For more information about this option contact your IBM reseller or IBM marketing representative 14...

Страница 25: ... does not support hot swap PCI turn off the server then disconnect all power cords and cables from the server 3 Remove the server cover and locate an empty PCI expansion slot for the adapter Choose a slot with the most clearance from any other installed components such as the microprocessor If necessary see your server documentation for more detailed information about the expansion slots Note For ...

Страница 26: ...cable provided with the adapter to the DASD status connector on the adapter see Connector Locations on page 12 then connect the other end of the cable to the DASD status connector on the hot swap backplane If necessary see your server documentation or the system label inside the server cover for the location of the DASD status connector on the backplane 11 Connect the SCSI cables to the adapter If...

Страница 27: ...ia devices such as CD ROM or tape drives connected to the same ServeRAID adapter or controller must all have unique SCSI IDs even when they are connected to different channels For example if you have a CD ROM drive on Channel 1 set to SCSI ID 6 you must not have a tape drive on Channel 2 or Channel 3 of the same ServeRAID adapter or controller set to SCSI ID 6 15 Install the server cover 16 If you...

Страница 28: ...8 pin VHDCI SCSI cable to an external channel connector on the ServeRAID adapter Note See Connector Locations on page 12 for the channel connector locations 2 Connect the other end of the SCSI cable to the external SCSI device 3 Go to Chapter 3 Using the Configuration Programs on page 19 18 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 29: ...n Program 22 Using the Configuration Mode 24 Learning about Express Configuration 25 Using Express Configuration 26 Learning about Custom Configuration 27 Using Custom Configuration 28 Using the Information Mode 30 Viewing the Device and Configuration Information 31 System Information Panel 31 ServeRAID Controller Information Panel 31 Array Information Panel 33 Logical Drive Information Panel 33 H...

Страница 30: ...akes it easy for you to create delete change or view your ServeRAID configuration Before you begin review the following illustration to become familiar with the layout of the configuration program screens 1 2 3 4 5 Figure 4 ServeRAID Configuration Screen Layout 20 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 31: ...ller array logical drive hot spare drive or physical drive objects from this Main Tree 4 Main Panel Provides specific device information or configuration instructions When the configuration program is in the Information mode and you select an object from the Main Tree detailed information about the object appears in this panel When the configuration program is in the Configuration mode the instruc...

Страница 32: ...ttings for your ServeRAID controllers See Using the Information Mode on page 30 for more information The ServeRAID Configuration Program is provided on the IBM ServeRAID Configuration CD packaged with the ServeRAID adapter and it also is provided on the configuration CD packaged with some IBM server models Notes 1 If you are configuring a ServeRAID controller on a system board see the installation...

Страница 33: ...ured ServeRAID controllers the program starts in the Configuration mode and a screen similar to the following appears Figure 5 Configuration Mode Screen Click on the Cancel button to switch from the Configuration mode to the Information mode Chapter 3 Using the Configuration Programs 23 ...

Страница 34: ... to switch from the Information mode to the Configuration mode 2 Continue with one of the following Using the Configuration Mode Using the Information Mode on page 30 Using the Configuration Mode You can use the Configuration mode to create up to eight independent disk arrays for each ServeRAID controller The Configuration mode provides two configuration paths Express Configuration and Custom Conf...

Страница 35: ...ble and it assigns the highest RAID level possible based on the number of physical drives available For example if your server contains one 1024 MB Ready drive two 2150 MB Ready drives and four 4300 MB Ready drives Express Configuration will create three arrays and one hot spare drive as follows Array A The total capacity of this array is 1024 MB 1x1024 MB and it contains one 1024 MB RAID level 0 ...

Страница 36: ...configuration you might want to verify that the size of the logical drive is appropriate for your operating system See your operating system documentation for more detailed information b To change the configuration click on a Modify icon button 5 Click on the Apply button to accept and save the configuration 6 If you have not already done so install your operating system See the server documentati...

Страница 37: ...array you group hard disk drives into one storage area You can define this storage area as a single logical drive or you can subdivide it into several logical drives Each logical drive appears to the operating system as a single physical hard disk drive If you have only one array you can define it as a single logical drive or you can divide it into several logical drives Typically the first logica...

Страница 38: ... capacity than the drive that it is intended to replace If a physical drive fails and it is part of a RAID level 1 or RAID level 5 logical drive the ServeRAID controller automatically starts to rebuild the data on the hot spare drive You can include a maximum of 16 physical drives in an array when the stripe unit size is set to 8KB the default setting or 16KB and you can include a maximum of 8 phy...

Страница 39: ...on in the Main Panel on the right and then select Remove from New Array or Delete New Array Remove a specific hot spare drive or all newly defined hot spare drives To do this click on the Back button use the right mouse button to click on the Hot Spare Drive icon in the Main Panel on the right and then select Remove New Hot Spare Drive or Remove All New Hot Spare Drives 6 Select a RAID level for t...

Страница 40: ... the configuration 13 If you have not already done so install your operating system See the server documentation or the documentation provided with your operating system for more information After you install your operating system see Chapter 4 Installing Device Drivers and Utility Programs on page 57 or the installation instructions provided with your server for information about installing the S...

Страница 41: ...n Panel on the right System Name shows the name you assigned to the server Number of Controllers shows the total number of ServeRAID adapters and controllers found in the server ServeRAID Controller Information Panel When you select a ServeRAID controller from the Main Tree the following information appears in the Main Panel on the right Controller Type shows the type of ServeRAID controller such ...

Страница 42: ...current setting Enabled or Disabled for the data scrubbing feature This feature is set to Enabled when the level of ServeRAID firmware in use supports this feature The data scrubbing feature continuously reads all sectors of RAID level 1 and RAID level 5 logical drives in the background while your system is running If a defective sector is found it is automatically repaired With this feature Enabl...

Страница 43: ... the following information appears in the Main Panel on the right Array Letter shows the letter A through H assigned to the array Array Size in MB shows the total size in MB of the array Free Space in MB shows the amount of free space available in the array Number of Logical Drives shows the number of logical drives 1 to 8 defined for the array Number of Physical Drives shows the number of physica...

Страница 44: ...ry backup cache device When the battery backup cache device is installed write cache is set to the write back mode Merge Group Number appears if the ServeRAID controller is part of a cluster The valid settings in the Shared state are 1 through 8 Valid settings in the Non Shared state are 201 through 215 Merge Group State shows the current setting Shared or Non Shared for this parameter Hot Spare D...

Страница 45: ...ates the status Yes or No for predictive failure alerts Yes indicates that PFA errors were detected and that you should plan to replace the device No indicates that PFA errors were not found Physical Drive Information Panel When you select the Physical Drives icon from the Main Tree information about the total number of drives connected to each channel of the ServeRAID adapter or controller appear...

Страница 46: ...r shows the serial number for the drive Drive Firmware Level shows the current level of microcode in use for the drive PFA Error indicates the status Yes or No for predictive failure alerts Yes indicates that PFA errors were detected and that you should plan to replace the device No indicates that PFA errors were not found Channel Information Panel When you select a SCSI Channel icon from the Main...

Страница 47: ...ither re create install or restore the data from the most recent backup disk or tape to the RAID level 0 logical drive Critical Migrating A logical drive in the critical state that is undergoing a logical drive migration LDM Critical System The ServeRAID controller uses this reserved state during a logical drive migration LDM Critical A RAID level 1 or level 5 logical drive that contains a defunct...

Страница 48: ...en two or more physical drives in a RAID level 1 or level 5 logical drive are defunct Okay The logical drive is okay It is in a good functional state System The ServeRAID controller uses this reserved state during logical drive migration LDM If the state of the logical drive is critical you must replace and rebuild the defunct drive See Rebuilding a Defunct Drive on page 159 for more information P...

Страница 49: ... The termination for each device on the SCSI channel is set properly 4 Each device on the SCSI channel has its own unique SCSI ID If the hard disk drive still does not function after you perform these steps replace the drive Empty No device is present in the bay Hot Spare A Hot Spare drive is a hard disk drive that is defined for automatic use when a similar drive fails Online The drive is Online ...

Страница 50: ...gs 1 Click on the plus box next to the object in the Main Tree to expand the tree 2 Click on the icon in the Main Tree for the ServeRAID controller array logical drive hot spare drive or physical drive that you want to change 3 Click on Actions in the File Menu then make a selection from the pull down menu or Using the right mouse button click on the object in the Main Tree then make a selection f...

Страница 51: ...n the Information mode When you select this icon the configuration program switches from the Information mode to the Configuration mode A message will appear at the bottom of the Main Panel if no Ready drives are available for the selected ServeRAID controller If this occurs you can click on the Cancel button to return to the Information mode or select another ServeRAID controller Configure for Cl...

Страница 52: ...figuration modes Select this icon to access the online ServeRAID Help facility Task oriented Help is available from many of the pop up windows that appear during the configuration process and you also can obtain context sensitive Help by selecting an item and then pressing the F1 key Using the Menu Bar Descriptions of the choices available from the Menu Bar are as follows File The File pull down m...

Страница 53: ...AID level 5 logical drives attached to older ServeRAID adapter or controller models that do not support the auto synchronization feature Advanced When Enabled this choice lets you select to automatically initialize new logical drives and force the synchronization of all new RAID level 5 logical drives before exiting the ServeRAID Configuration Program Attention If you disable Automatic Initializat...

Страница 54: ...k cluster environment Detailed instructions for using the clustering features are provided in the IBM Netfinity High Availability Cluster Solution Installation and User s Guide You can obtain a copy of this manual at the following address on the World Wide Web http www pc ibm com netfinity clustering Initialize the Controller Configuration This choice is available in both the Configuration and Inf...

Страница 55: ...ts equal to the stripe unit size This provides excellent overall performance when workloads are steady and sequential However if the workload is random or the system I O requests are smaller than the stripe unit size reading ahead to the end of the stripe might degrade performance When read ahead cache is set to Disabled the ServeRAID controller transfers data from a disk to local cache in increme...

Страница 56: ...physical drives supported in an array is 16 When the stripe unit size is 32 KB or 64 KB the maximum number of physical drives supported in an array is eight See Interleave Depth and Stripe Unit Size on page 5 for more information Scan for New or Removed Ready Drives This choice is available in the Information mode only When you select this choice the configuration program scans all channels on the...

Страница 57: ...ormation mode when you select a specific logical drive icon from the Main Tree When this feature is set to the write through mode the completion status of a write command is sent after the data is written to the hard disk drive Under certain workloads you can improve performance by changing this setting to the write back mode where the completion status of a write command is sent after the data is...

Страница 58: ...and you previously selected Options from the View pull down menu and disabled the Automatically initialize new logical drives setting Unblock the Logical Drive This choice appears in the Information mode when you select a specific logical drive that is in the Blocked state You can select this choice to change the Drive Access setting for the RAID level 0 logical drive from Blocked to Unblocked Dur...

Страница 59: ...ive State to Online This choice appears in the Information mode and you can use it to change the state of a drive from Defunct to Online Attention You might lose data by setting a Defunct physical drive that is part of an array to Online Replace Drive and Rebuild This choice is available in the Information mode only Select this choice when you want to physically remove a defunct drive from the sys...

Страница 60: ...he individual channel or all channels on the ServeRAID controller for new or removed Ready drives Help The following choices are available from the Help pull down menu Contents Select this choice to access the online Help facility This choice is available in both the Information and Configuration modes Task oriented Help is available from many of the pop up windows that appear during the configura...

Страница 61: ...ntroller b Press Enter If your system contains only one ServeRAID adapter or controller or after you select a ServeRAID adapter or controller the Main Menu appears Descriptions of the choices available from the Main Menu of the Mini Configuration program are as follows View Controller Status shows the current status of the ServeRAID adapter or controller See Viewing the Controller Status on page 5...

Страница 62: ... state of the Read Ahead Cache mode BootCD shows the current On Off state of the Bootable CD ROM function Refer to Setting the Bootable CD ROM Feature on page 55 CompMode shows the current BIOS compatibility mode On indicates 8 GB Extended Off indicates 2 GB Limited Clustered shows the current On Off state for clustering NVRBB shows the current state of the battery backup cache option The default ...

Страница 63: ... Drives is a reserved field Blocked Drives indicates the logical drives that are blocked You must unblock a blocked drive before you can use it See Logical Drive State Descriptions on page 37 for more information Viewing the Configuration You can select View Configuration from the Main Menu to view the number of each logical drive and to view the size RAID level state stripe unit size write policy...

Страница 64: ...from the drives in the system and copies it to the ServeRAID adapter or controller NVRAM and EEPROM module Configure BIOS Settings lets you modify the BIOS settings such as the Bootable CD ROM and INT13 Extensions settings for the ServeRAID adapter or controller See Setting the Bootable CD ROM Feature on page 55 for more information Notes 1 The Multiple Controller mode has two settings Erase and S...

Страница 65: ...nfiguration program 2 Select Configure BIOS Settings from the Advanced Functions menu 3 Use the Up Arrow and Down Arrow keys to highlight BIOS Support for Bootable CD ROM then press Enter to change No to Yes Note This also changes No to Yes next to Display Boot CD ROM Menu and BIOS Support for INT13 Extensions 4 Ensure that the screen has Yes next to BIOS Support for Reading Partition Tables If no...

Страница 66: ...56 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 67: ...rver and UnixWare 63 Installing the ServeRAID WIN32 Based Program 63 Installing ServeRAID Device Drivers 65 Installing Device Drivers for Windows NT 65 Installing the Files while Installing Windows NT 66 Installing the Files after Installing Windows NT 66 Installing the Background Server Component for Windows NT 67 Installing Device Drivers for NetWare 69 Installing the Files while Installing NetW...

Страница 68: ...rver Components 88 Using the Background Server Components 89 Using the Command Line Parameters 90 Logging Messages 91 Background Server Component Security 91 Background Server Component Name Resolution 92 IPSSEND and IPSMON Programs 92 Installing IPSSEND and IPSMON for OS 2 Windows NT or NetWare 93 Installing IPSSEND and IPSMON for OpenServer 95 Installing IPSSEND and IPSMON for UnixWare 95 Instal...

Страница 69: ...d the most current versions of the ServeRAID device drivers and utility programs or a copy of the IBM ServeRAID Command Line Programs Diskette from the following address on the World Wide Web http www pc ibm com support From the IBM Support page 1 Select IBM Server Support then select Server Options from the Family menu 2 Select Downloadable Files then select ServeRAID See Chapter 7 Getting Help S...

Страница 70: ... ServeRAID Device Driver Diskette contains the following DOS CD ROM drive device drivers Device Drivers and the background server component for Microsoft Windows NT Device Drivers Administration and Monitoring Program and the background server components for OS 2 Warp Server OS 2 LAN Server Novell NetWare 3 12 and Novell NetWare 4 1X The IBM ServeRAID Device Drivers for SCO Operating Systems Diske...

Страница 71: ...nterface that enables you to monitor ServeRAID configuration changes being performed on your server while your server is fully operational You can create an array delete an array create a logical drive change the RAID level dynamically increase the logical drive size rebuild an array and perform other basic ServeRAID configuration functions You can run the WIN32 Based program in the stand alone mo...

Страница 72: ...nsist of the Administration and Monitoring program device drivers background server components and the IPSSEND and IPSMON command line programs See IPSSEND and IPSMON Programs on page 92 for more information The Administration and Monitoring Program files for OS 2 and NetWare run only on the system containing a ServeRAID adapter or controller stand alone mode These ServeRAID programs provide a lim...

Страница 73: ...ontroller You must perform all administration functions from the remote WIN32 Based client Installing the ServeRAID WIN32 Based Program This section provides instructions for installing the ServeRAID WIN32 Based program Before you begin the installation Be sure that your ServeRAID adapter or controller is physically installed properly cabled and configured Be sure that your network operating syste...

Страница 74: ...r access to the remote systems The TCP IP networking protocol installed on both the local and remote systems The ServeRAID device driver and background server component installed on the remote system Refer to Installing ServeRAID Device Drivers on page 65 for more information To install the ServeRAID WIN32 Based program 1 Turn on the system and allow Windows NT or Windows 95 to start 2 Insert the ...

Страница 75: ...ackground server components install automatically when you install the ServeRAID device drivers for UnixWare and OpenServer When using Go to Windows NT Installing Device Drivers for Windows NT NetWare Installing Device Drivers for NetWare on page 69 OS 2 Installing Device Drivers for OS 2 on page 74 OpenServer Installing Device Drivers for OpenServer on page 78 UnixWare Installing Device Drivers f...

Страница 76: ...e IBM ServeRAID Device Driver Diskette into the diskette drive then press Enter 6 Select IBM ServeRAID Adapter then press Enter A message similar to the following will appear Setup is loading files IBM ServeRAID Adapter 7 When prompted press Enter to continue 8 Use the instructions provided in the Windows NT manual to complete the normal installation process 9 After you complete the installation b...

Страница 77: ... for Windows NT This section provides the instructions needed to install the background server components for Windows 3 5X and Windows 4 0 Installing the Background Server Component for Windows 3 5X 1 Insert the IBM ServeRAID Device Driver Diskette into the diskette drive then type the following to copy the IPSADM EXE file to your hard disk copy a nt ipsadm exe c winnt system32 ipsadm exe 2 Press ...

Страница 78: ... access the Administration and Monitoring Program Installing the Background Server Component for Windows 4 0 1 Insert the IBM ServeRAID Device Driver Diskette into the diskette drive then type the following to copy the IPSADM EXE file to your hard disk copy a nt ipsadm exe c winnt system32 ipsadm exe 2 Press Enter 3 Type the following to copy the IPSADM ICO icon file to your hard disk copy a nt ip...

Страница 79: ...vers while installing NetWare 3 12 or 4 1X and instructions for installing the ServeRAID device drivers if NetWare 3 12 or 4 1X already is installed The Administration and Monitoring Program files and the background server components for NetWare install automatically when you install the ServeRAID device drivers for NetWare Installing the Files while Installing NetWare 3 12 The ServeRAID device dr...

Страница 80: ...ette into the diskette drive 4 At the operating system prompt type a Note The a represents the drive assignment for the diskette drive that contains the ServeRAID diskette 5 Press Enter Then type cd netware 6 Press Enter Then type install 7 Press Enter Then follow the instructions that appear on the screen to complete the ServeRAID device driver and program installation Installing the Files after ...

Страница 81: ...g system prompt in the SERVER 312 directory type a Note The a represents the drive assignment for the diskette drive that contains the ServeRAID diskette 4 Press Enter Then type cd netware 5 Press Enter Then type install 6 Press Enter Then follow the instructions that appear on the screen to complete the ServeRAID device driver and program installation Installing the Files while Installing NetWare...

Страница 82: ...he list of device drivers that appears in the window then press Enter Note The IPSRAID HAM and support files will be copied to the system volume 8 Select OK to overwrite the existing files 9 Follow the instructions in the NetWare manual to complete the installation Installing the Files after Installing NetWare 4 1X 1 From the system console start the NetWare installation utility program by typing ...

Страница 83: ...any of the files you are installing already exist on the server NetWare will prompt you to save the older files Although it is not necessary to save the older files it usually is a good idea 13 After the installation program copies all files you can edit parameters such as the ServeRAID slot number from the Driver IPSRAID Parameter Actions screen 14 After you edit the parameters select Save Parame...

Страница 84: ...e back mode wait at least 10 seconds after being prompted to press Ctrl Alt Del before you actually press the keys Waiting 10 seconds or longer gives the ServeRAID adapter or controller the time needed to flush all dirty cache pages out to the hard disk To install the ServeRAID files while installing OS 2 1 Make a copy of the OS 2 Warp Diskette 1 and label it Copy of OS 2 Diskette 1 2 Copy the IPS...

Страница 85: ...iver files 9 Click on Install The program copies the following ServeRAID device driver and program files to the OS 2 subdirectory on your hard disk IPSRAID ADD IPSADM EXE and IPSRADM EXE The program copies the ServeRAID IPSRADM HLP Help file to the OS2 HELP directory 10 Edit the CONFIG SYS file and verify that there is only one copy of the line BASEDEV IPSRAID ADD Notes a If you have more than one...

Страница 86: ...olicy set to the write back mode wait at least 10 seconds after being prompted to press Ctrl Alt Del before you actually press the keys Waiting 10 seconds or longer gives the ServeRAID adapter or controller the time needed to flush all dirty cache pages out to the hard disk 3 Press Enter Then type ddinstal 4 Press Enter The OS 2 Device Driver Installation window will appear and prompt you for the ...

Страница 87: ...CONFIG SYS file b After you install any service packs check the path for the IPSRAID ADD device driver and verify that the correct device driver is installed 7 Restart the server Starting the Administration and Monitoring Program To start the ServeRAID Administration and Monitoring Program for OS 2 1 Go to the OS 2 subdirectory on the hard disk drive then type ipsradm lf d path logfile Notes a Mak...

Страница 88: ...ain the ServeRAID adapters or controllers Finally you must install the ServeRAID device driver and background server component for OpenServer The background server component for OpenServer installs automatically when you install the ServeRAID OpenServer device driver This component enables the OpenServer system to act as the TCP IP interface for the remote WIN32 Based Program See Programs for Wind...

Страница 89: ...hange the Bus Number and SCSI ID as required Adding BTLD at Boot Time To install the ServeRAID device driver for OpenServer Version 5 0 X 1 At the BOOT prompt type link 2 Press Enter then when asked for the name of the package to load type ipsraid 3 Press Enter 4 After the kernel loads but before it runs link prompts you to insert the IBM ServeRAID Device Drivers for SCO Operating Systems Diskette...

Страница 90: ...ect the diskette drive in which you will insert your installation diskette 4 Insert the IBM ServeRAID Device Drivers for SCO Operating Systems Diskette when prompted 5 When prompted for the name of the package type ipsraid 6 Press Enter then relink the kernel as described in Relinking the kernel in the SCO OpenServer Handbook by entering the following commands cd etc conf cf d link_unix 7 After th...

Страница 91: ...ATAPI BTLD diskette when prompted then press r to replace the wd driver The fields for the ATAPI CDROM are Srom wd c d l b where c primary 0 or secondary 1 IDE EIDE controller d master 0 or slave 1 device l LUN of device always 0 with ATAPI or wd driver b BUS of device always 0 with ATAPI or wd driver Installing the Files for OpenServer 5 0 2 and 5 0 4 To install files for OpenServer Versions 5 0 ...

Страница 92: ... You have completed the installation Installing Device Drivers for UnixWare The instructions for installing the ServeRAID files when using UnixWare depend on the number of IDE and SCSI disk storage adapters and controllers installed in the system If all of the direct access storage devices DASD in the system are attached to a single disk storage adapter or controller such as the ServeRAID adapter ...

Страница 93: ... storage adapters and controllers go to Installing the Files while Installing UnixWare on page 87 1 Install all ServeRAID adapters that you intend to use in your system 2 Using the ServeRAID Configuration Program create all of your arrays and define all of your logical drives 3 Make a list of all of the ServeRAID adapters and controllers including the order and slot number installed in the system ...

Страница 94: ...y disk drives are attached to the integrated controller disconnect the SCSI cable from the ServeRAID connector on the system board See the label inside the server cover for the location of the ServeRAID connector 5 Remove all other non ServeRAID IDE and SCSI disk storage adapters and controllers Note If one of the disk storage controllers that you need to remove is on the system board you must do ...

Страница 95: ...an now partition and format the logical drives attached to the additional ServeRAID adapters and controllers See the information provided with UnixWare for more instructions Installing UnixWare on a Non ServeRAID Drive Use the instructions in this section if you are using multiple disk storage adapters or controllers you are installing UnixWare on a drive attached to a non ServeRAID adapter or con...

Страница 96: ...then remove all ServeRAID IDE and SCSI disk storage adapters and controllers except the one attached to the drive where you intend to install UnixWare Note If one of the disk storage or ServeRAID controllers that you need to remove is on the system board do one of the following If the CD ROM drive that you are using to install your operating system is attached to the integrated controller disconne...

Страница 97: ... UnixWare for more instructions Installing the Files while Installing UnixWare To install the ServeRAID files while installing UnixWare 7 0 1 Use the instructions provided with UnixWare to begin the installation 2 When a message appears asking if you want to install any HBA diskettes insert the IBM ServeRAID Device Drivers for SCO Operating Systems Diskette then select Install HBA diskette 3 Use t...

Страница 98: ... SCOAdmin 1 Insert the IBM ServeRAID Device Drivers for SCO Operating Systems Diskette into the diskette drive 2 Start the SCOAdmin utility program 3 Select Software_Management 4 Select Application Installer 5 Select Disk_A from the Install From tab 6 Click on the Update View button 7 When the icon labeled ips appears in the window click on Install 8 After the device driver installs restart the sy...

Страница 99: ...the mirrored server engine The ServeRAID adapters and controllers in the primary and backup servers will appear to the Administration and Monitoring Program as if they were in one server b When a rebuild synchronization or logical drive migration is in process you cannot stop the IPSADM NLM module by pressing the Esc key To stop the module during one of these operations you must unload the IPSADM ...

Страница 100: ...mong different services on a single server The default for the server utility programs is port number 1087 You can use this parameter to change the port number if another service on the system is using 1087 s filename The s filename command specifies the name of the file that contains security information For more about security information see Background Server Component Security on page 91 f The...

Страница 101: ... to the IPSADM LOG file IPSADM f NEWFILE LOG Logs messages to the standard output and to the file that you defined NEWFILE LOG IPSADM d Disables the logging of messages IPSADM f d Logs messages to the IPSADM LOG file however messages are not logged to the standard output Background Server Component Security Security information is maintained in an optional text file on the server The file stores u...

Страница 102: ... of the server Some possible methods for this are Domain Name Servers DNS or HOSTS files With certain configurations some timing delays might occur due to misconfiguration or inability to access the DNS If problems persist check your network configuration IPSSEND and IPSMON Programs IPSSEND and IPSMON are advanced command line programs that you can use to manage your ServeRAID adapters and control...

Страница 103: ...gram with DOS but DOS requires the ASPI Manager Installing IPSSEND and IPSMON for OS 2 Windows NT or NetWare To install these programs for OS 2 Windows NT or NetWare 1 Start the server 2 After the operating system loads insert the IBM ServeRAID Command Line Programs Diskette into the diskette drive 3 If you are using NetWare go to step 5 on page 94 If you are using Windows NT or OS 2 create an IPS...

Страница 104: ...nstructions assume that you installed NetWare in the NWSERVER directory 6 Press Enter then copy the IPSMON EXE file to your hard disk drive by typing one of the following at the command prompt For OS 2 type copy a os2 ipsmon exe c ipsadm For Windows NT type copy a nt ipsmon exe c ipsadm For NetWare type copy a netware ipsmon nlm c nwserver Notes a The a represents the drive assignment for the disk...

Страница 105: ...4 Press Enter then change the access permissions by typing the following chmod 7ðð usr bin ipssend 5 Press Enter then type chmod 7ðð usr bin ipsmon 6 Press Enter then refer to Chapter 5 Starting and Using the Utility Programs on page 97 for information to start and use the IPSSEND and IPSMON programs Installing IPSSEND and IPSMON for UnixWare To install these programs for UnixWare 7 0 1 Insert the...

Страница 106: ... Enter 3 Copy the IPSSEND EXE file from the DOS directory on the IBM ServeRAID Command Line Programs Diskette to the startable diskette 4 Install the ASPI device driver on the startable diskette To do this insert the IBM ServeRAID Device Driver Diskette in diskette drive A then type a dos uinstall 5 Press Enter Specify a as the Source Drive and a as the Target Path then follow the instructions tha...

Страница 107: ...05 Array Administration 105 Logical Drive Administration 108 Logical Drive Migration Administration 112 Physical Device Administration 116 Adapter Administration 118 Using the Monitoring Functions 121 Monitoring the Adapter Status Information 121 Monitoring the Device Event Logs 123 Monitoring the Logical Drive Information 124 Monitoring the Physical Device Information 125 Starting the IPSSEND Pro...

Страница 108: ...ptions of the numbered areas are as follows 1 Title Bar Displays the title of the application along with the minimize icon the maximize icon and the close icon 2 Menu Bar Displays the pull down menus for all supported functions 3 Tool Bar Displays the icons for the commonly used functions 4 Device Area Displays the state of each device connected to the physical channels of the ServeRAID adapter or...

Страница 109: ...d Monitoring Program starts in stand alone mode After this program loads you can access the ServeRAID adapters and controllers When the Main window appears If you are running the program in the stand alone mode and you have ServeRAID adapters or controllers installed in your system the current settings of the installed adapters or controllers will appear on the screen If you are running the progra...

Страница 110: ...eate a logical drive create an array delete an array dynamically increase the logical drive size change RAID levels and much more Using the Options Pull Down Menu The following choices are available from the Options pull down menu on the Main Screen of the Administration and Monitoring Program Network Settings General Options Alert Options Network Settings If you want to monitor the ServeRAID adap...

Страница 111: ...hich you are connecting Refer to Background Server Component Security on page 91 for information on the security file 4 Type in either the Host Name or the TCP IP Address of the system or select it from the pull down list Note If your server was started on any port other than the default 1087 after the Host Name or TCP IP Address that you just entered type in a colon and the correct port number fo...

Страница 112: ...larm alerts you to a failure in the system It sounds if any of the following conditions occur A DDD hard disk drive is found A Predictive Failure Analysis PFA error occurs A ServeRAID adapter or controller is not responding To enable or disable the alarm click on the box for Disable Alarm on the General Options screen Placing a check in the check box disables the alarm removing the check enables t...

Страница 113: ... started Rebuild completed Synchronization started Synchronization completed Migration started Migration completed PFA error detected Dead drive detected Adapter or controller is not responding to commands Alert Options The Netfinity Manage alerts allow system administrators who are using the IBM Netfinity Manager Program to configure the ServeRAID Administration and Monitoring Program to notify t...

Страница 114: ...able Netfinity Alerts b Click on the check box next to the specific alert or alerts you want disabled 6 To test the Netfinity Manager integration click on the Send Test Alert button This will send a Netfinity Manager alert to the Alert Manager with a test message When you enable Netfinity Manager Alerts the ServeRAID adapter or controller will relay the following three types of messages to the Net...

Страница 115: ...e number should a defunct drive be detected on any server across the network See the documentation provided with Netfinity Manager for more information Using the Administration Functions This section provides information about using the following ServeRAID administration functions Array administration Logical drive administration Logical drive migration administration Physical drive administration...

Страница 116: ...sk array identifier appears beside each RDY drive added to the disk array If you change your mind about a selected drive select the button again to remove the selected drive from the disk array 3 Click on OK to define a logical drive for the new array A screen similar to the following appears 4 Select the appropriate RAID level from the pull down list Note The number of hard disk drives in the arr...

Страница 117: ...disk drives determine the size of the logical drive For example a disk array consisting of three 1 GB hard disk drives with a requested RAID level 0 logical drive of 1000 MB will actually contain only 999 MB because the data is striped across all three drives with 333 MB on each drive 6 Click on OK to create the disk array Deleting Disk Arrays To delete a disk array 1 Click on the on the Tool Bar ...

Страница 118: ...is section provides the information needed to create logical drives initialize and synchronizing logical drives or access blocked logical drives Creating Logical Drives To create a logical drive 1 Click on the icon on the Tool Bar or select Manage Logical Drive from the Advanced pull down menu then select Create Logical Drive A screen similar to the following appears Each ServeRAID adapter or cont...

Страница 119: ...el 5 for the logical drive 4 Enter the Requested Space in the entry field The ServeRAID program uses the maximum available space for the selected RAID level to calculate the default value that it assigns Note The actual logical drive size may be slightly different from what you type in the Requested Space field The RAID level and the number of hard disk drives determine the size of the logical dri...

Страница 120: ... drive from the Main screen of the Administration and Monitoring Program 2 Click on Initialize to initialize the drive 3 If you have initialized a RAID level 5 drive you must synchronize to ensure data integrity Go to Synchronizing Logical Drives Synchronizing Logical Drives The purpose of synchronizing logical drives is to compute and write the parity data on the selected drives If the type of Se...

Страница 121: ...a in the RAID level 0 logical drives is blocked when the ServeRAID adapter or controller detects that the array is valid but the data might be damaged After the Rebuild operation completes you can unblock the RAID level 0 logical drives and access them once again But remember the logical drive might contain damaged data You must either re create install or restore the data from the most recent bac...

Страница 122: ... state of the FRE logical drive to SYS then temporarily uses the SYS drive to perform the migration When the migration procedure completes the ServeRAID adapter or controller changes the state of the SYS drive back to FRE Change RAID Levels The ServeRAID adapters and controllers support changing RAID levels as follows Change two drive RAID level 0 to RAID level 5 by adding one hard disk drive Chan...

Страница 123: ...elect Logical Drive Migration A screen similar to the following appears 2 Select Change RAID Level 3 Click on OK 4 Select a migrating option from the pull down list Note The affected logical drives appear based on the migrating option you select 5 Click on OK to proceed 6 Click on OK to verify the operation 7 Select a Ready RDY drive to add to the array if you are migrating to RAID level 5 Chapter...

Страница 124: ... free space If you use the logical drive migration procedure and add a 2150 MB hard disk drive to increase the amount of free space the end result will be two RAID level 5 logical drives one 500 MB and one 1000 MB and with 4950 MB of free space You can increase the size of all the logical drives proportionally in a disk array This is useful when you want to increase the size of the currently defin...

Страница 125: ...select Manage Disk Arrays from the Advanced pull down menu then select Logical Drive Migration A screen similar to the following appears 2 Select Add Physical Drive s A prompt appears requesting that you select from 1 to 3 Ready RDY drives to add to the existing array 3 Click on the appropriate RDY drives on the Main screen An X appears beside the selected drives 4 When you are finished selecting ...

Страница 126: ...needed to set device states and rebuild devices Setting Physical Device States The following table shows the valid device states and valid alternative states Device State Alternative States EMP RDY SBY SBY RDY EMP HSP SHS DHS EMP HSP SHS SHS HSP DHS DDD ONL RBL RDY EMP HSP SHS SBY HSP RDY SHS DHS ONL DDD RBL DDD ONL 116 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 127: ...a stored in RAID level 0 logical drives To prevent data integrity problems the ServeRAID adapters and controllers set the RAID level 0 logical drives to Blocked during a Rebuild operation After the Rebuild operation completes you can unblock the RAID level 0 logical drives and access them once again But remember the logical drive might contain damaged data Refer to Unblocking Logical Drives on pag...

Страница 128: ...5 If multiple hot spare HSP drives are available the ServeRAID adapter or controller searches all the drives on each channel for a hot spare drive of the appropriate size The first appropriate hot spare drive found enters the Rebuild RBL state Adapter Administration This section provides instructions for copying the drive configuration to the ServeRAID adapter or controller copying the ServeRAID a...

Страница 129: ... the Adapter Configuration to the Drives To copy the configuration 1 Click on the icon on the Tool Bar or select Adapter Configuration from the Advanced pull down menu A screen similar to the following appears 2 Select Copy Adapter Configuration to Drives 3 Click on OK You can copy the configuration stored for the ServeRAID adapter or controller to all configured hard disk drives Chapter 5 Startin...

Страница 130: ...ves attached to the selected ServeRAID adapter or controller This choice deletes the existing configuration information sets all functional hard disk drives attached to the controller to the Ready state and deletes all logical drives defined for the controller This choice does not change any of the ServeRAID adapter or controller settings such as the stripe unit size rebuild rate and so on from th...

Страница 131: ...erveRAID adapter or controller is responding and red indicates that it is not responding If there is more than one ServeRAID adapter or controller in the system click once on the appropriate adapter or controller to make it active You can then monitor the status by clicking on the active adapter button on the Main screen of the Administration and Monitoring Program Note You might need to use the s...

Страница 132: ...ted Flash Program Count The current number of times the flash EEPROM has been written Defunct Disk Count The current number of defunct hard disk drives Rebuild Rate The current setting Low Medium or High of the rebuild rate Hot Swap Rebuild The current state Enabled or Disabled of the hot swap rebuild feature Offline Logical Drive Count The current number of offline logical drives Configuration Up...

Страница 133: ...ight indicate a problem with the SCSI cable connectors or terminators on the SCSI channel Soft Event These events are detected by the SCSI device and reported to the ServeRAID adapter or controller through the SCSI Check Condition status Predictive Failure Analysis PFA The device has signaled the adapter or controller that it might fail in the near future Hard Event These events are detected by th...

Страница 134: ...of the logical drive disk array A B C D E F G H Part of Merge Group The identifier of the logical drive merge group 1 through 254 Date Created The date the logical drive was created State The current state see Logical Drive State Descriptions on page 37 for more information Size The size in megabytes RAID Level RAID level 0 1 or 5 Write Policy WT Write through WB Write back NVRAM Battery Backup En...

Страница 135: ...nd on the physical device selected Channel The channel to which the device is connected 1 2 or 3 SCSI ID The SCSI ID 0 to 15 Vendor The manufacturer of the physical device Serial Number The manufacturer identifier Size The size in megabytes State The current state see Physical Drive State Descriptions on page 38 and Logical Drive State Descriptions on page 37 more information Soft Event The number...

Страница 136: ...e using OS 2 or Windows NT 1 Type c ipsadm ipssend 2 Press Enter Note The c represents the drive where OS 2 or Windows NT is installed If you are using NetWare 1 From the console type load ipssend 2 Press Enter If you are using DOS 1 Insert the bootable IPSSEND diskette that you created into diskette drive A then type a ipssend 2 Press Enter If you are using OpenServer or UnixWare 1 Type usr bin i...

Страница 137: ... commands RAID configuration commands Server Roll Out Commands The IPSSEND server roll out commands include the following BACKUP Use the BACKUP command to save a ServeRAID adapter or controller configuration to a diskette or to a hard disk drive The ServeRAID adapter or controller configuration must be valid Supported operating systems Windows NT OS 2 NetWare DOS OpenServer and UnixWare Command IP...

Страница 138: ...nd to load a configuration from a file stored on a diskette or a hard disk drive The configuration must be a valid configuration file from the BACKUP option on the IBM ServeRAID DOS Configuration Utility Program Diskette or IPSSEND This operation overwrites the existing configuration information stored for the ServeRAID adapter or controller Supported operating systems Windows NT OS 2 NetWare Open...

Страница 139: ...OMPT to override the user prompt INITSYNC Use the INITSYNC command to initialize and synchronize a logical drive at the same time This command works only on RAID level 1 and level 5 logical drives The command will erase the entire logical drive and all data on the logical drive will be lost Supported operating systems Windows NT OS 2 NetWare OpenServer UnixWare and DOS Command IPSSEND INITSYNC Con...

Страница 140: ...wing GETSTATUS Use the GETSTATUS command to display the current logical drive status for the most recent rebuild synchronization or logical drive migration The status includes such information as the remaining size of the logical drive the percentage completed for the function in process or information about the most recently completed logical drive function Supported operating systems Windows NT ...

Страница 141: ...unct drive 1 to 3 DSID with the SCSI ID for the Defunct Drive 0 to 15 NCh with the channel number for the New Drive 1 to 3 NSID with the SCSI ID for the New Drive 0 to 15 SETSTATE Use the SETSTATE command to change the state of a physical device from its current state to a new state Attention You must be very careful when you use this command For example you might lose data if you reset a Defunct ...

Страница 142: ... to gain access to a blocked logical drive RAID level 0 logical drives become blocked if they are in an array that contains RAID level 1 or level 5 logical drives and the array is being rebuilt Because the RAID level 0 logical drives cannot be rebuilt the data stored on the RAID level 0 logical drives is damaged and should not be accessed After you issue the UNBLOCK command you must re create or r...

Страница 143: ...FY Controller Channel SID Replace Controller with the ServeRAID controller number 1 to 8 Channel with the channel number for the device 1 2 or 3 SID with the SCSI ID for the device 0 to 15 ERASEEVENT Use the ERASEEVENT command to clear all logged entries in the designated event log See GETEVENT help for information about the contents of the Device Event Log and the Adapter Soft and Hard Event Logs...

Страница 144: ...r Channel SID Replace Controller with the ServeRAID controller number 1 to 8 Channel with the channel number for the device 1 2 or 3 SID with the SCSI ID for the device 0 to 15 FORMAT Use the FORMAT command to perform a low level format of a hard disk drive Attention When you issue this command all data on the drive will be lost Supported operating system DOS Command IPSSEND FORMAT Controller Chan...

Страница 145: ...s the most likely cause Misc The ServeRAID adapter or controller detected an event that was most likely caused by the device The Device Event Log also provides predictive failure analysis PFA alerts which indicate that the device has signaled the ServeRAID adapter or controller that it might fail in the near future Supported Operating Systems Windows NT OS 2 NetWare OpenServer UnixWare and DOS Com...

Страница 146: ...presents the drive channel and SID represents the SCSI ID for the device STARTDELY Use the STARTDELY command to set the number of drives in a group to start up simultaneously and to set the delay in seconds between the startup of these groups of drives Supported operating systems DOS Command IPSSEND STARTDELY Controller Options Replace Controller with the ServeRAID controller number 1 to 8 Options...

Страница 147: ... the SCSI ID for the device 0 to 15 GETCONFIG Use the GETCONFIG command to display the ServeRAID adapter or controller configuration information This includes information about the firmware version initiator ID and rebuild rate logical drive status RAID level and size and physical device type SCSI ID and PFA error Supported operating systems Windows NT OS 2 NetWare OpenServer UnixWare and DOS Comm...

Страница 148: ...ServeRAID controller number 1 to 8 Options with ON to enable the hot swap rebuild feature or to display the status of the hot swap rebuild feature Starting the IPSMON Program You can run the IPSMON program from the operating system command line To start the IPSMON program If you are using OS 2 or Windows NT 1 Type c ipsadm ipsmon 2 Press Enter Note The c represents the drive where OS 2 or Windows ...

Страница 149: ...you start this program without any command line parameters the IPSMON program will log the messages to the IPSMON LOG file and the messages will not appear on the monitor The valid parameters for IPSMON are f filename Use the f parameter to specify the name of the file in which to record messages The default file name is IPSMON LOG s Use the s parameter to display messages on the standard output u...

Страница 150: ...C3SID04 signifies that a Critical condition CRTxxx was found on Adapter 2 A2 Channel 3 C3 SCSI ID 4 SID04 The IPSMON program can log the following messages based on the required condition Information Messages Date and Time INF000 A1C SID no errors detected Date and Time INF001 A1C SID rebuild started Date and Time INF002 A1C SID rebuild completed Date and Time INF003 A1C SID synchronization starte...

Страница 151: ...rogram on page 127 and Problem Isolation and Debug Commands on page 133 for information about using the IPSSEND program This chapter contains ServeRAID Adapter and Controller Messages 142 ServeRAID Startup Messages 142 ServeRAID POST Messages 150 ServeRAID ISPR BCS and ECS Codes 151 ISPR Interrupt Status Port Register Codes 152 Basic and Extended Configuration Status Codes 153 Rebuilding a Defunct...

Страница 152: ...self test POST the ServeRAID adapter or controller compares the stored configuration information to the configuration that is actually present If a discrepancy exists one or more status messages appear after POST completes but before the operating system loads Notes 1 When the ServeRAID adapter or controller requires your input a list of function keys will appear below the message 2 Where the Acti...

Страница 153: ...ve is missing the following message appears Following drives not responding old state new state ch SID Where old state is the configured state of the drive new state is the state that the ServeRAID adapter or controller will assign to the drive ch is the channel where the drive was located previously SID is the SCSI ID for where the drive was located previously Examples of the possible state chang...

Страница 154: ...o the hard disk drive Also ensure that all cables inside the server are connected properly 2 The hot swap drive trays are seated properly in the drive bay 3 If you have not already attempted to rebuild the drive try rebuilding it See Rebuilding a Defunct Drive on page 159 for more information After you perform these steps if the hard disk drive does not function properly replace the drive F10 Cont...

Страница 155: ...oes not necessarily mean that you need to replace the drive Before you replace the drive ensure that 1 All cables are connected properly to the backplane and to the hard disk drive Also ensure that all cables inside the server are connected properly 2 The hot swap drive trays are seated properly in the drive bay 3 If you have not already attempted to rebuild the drive try rebuilding it See Rebuild...

Страница 156: ...f the ServeRAID adapter or controller detected that a configured drive is missing Action Select F5 to accept the new state that the ServeRAID adapter or controller will assign to the drive For example the ServeRAID adapter or controller will assign the drive a state of defunct DDD or empty EMP A hard disk drive in the defunct state does not necessarily mean that you need to replace the drive Befor...

Страница 157: ... message to resolve the problem n logical drives are installed Explanation n represents the number of defined logical drives Action This is an information message No action is required New adapter installed in a configured server or drives are imported Explanation This message might be preceded by the previous two messages and the F5 and F6 key choices because the drives were not found in the conf...

Страница 158: ...eplace the drive Before you replace the drive ensure that 1 All cables are connected properly to the backplane or system board and to the hard disk drive Also ensure that all cables inside the server are connected properly 2 The hot swap drive trays are seated properly in the drive bay 3 If you have not already attempted to rebuild the drive try rebuilding it See Rebuilding a Defunct Drive on page...

Страница 159: ...guration from Drives to Adapter and follow the instructions on the screen NVRAM Cache Controller Not Responding Explanation BIOS code detected a bad or failed NVRAM Action Press F9 to remove the NVRAM cache controller from the configuration or press F10 to exit without change NVRAM Cache Controller Replacement Explanation The ServeRAID controller detects that the NVRAM cache controller is defectiv...

Страница 160: ... state A blocked logical drive cannot be accessed See Logical Drive State Descriptions on page 37 for additional information Action Press F4 to unblock the logical drive or press F5 to continue without unblocking ServeRAID POST Messages The following numeric POST messages appear in hexadecimal format 1xxx to 7xxx Explanation The POST detected an internal error Action Have the system serviced 2601 ...

Страница 161: ... If you can not locate and correct the SCSI problem or if the problem persists have the system serviced ServeRAID ISPR BCS and ECS Codes Once the ServeRAID POST completes register information appears on the screen in hexadecimal format as follows Hardware ISPR aaaa BCS bb ECS cc ISPR displays the four digit Interrupt Status Report Register code BCS displays the Basic Configuration Status Register ...

Страница 162: ...d Action Have the system serviced 4xxx Explanation A timer cache memory controller error occurred Action Have the system serviced 5xxx Explanation A cache memory controller error occurred Action Have the system serviced 6xxx Explanation A cache DRAM error occurred Action Have the system serviced 7xxx Explanation A host local PCI bus interface error occurred Action Have the system serviced 152 IBM ...

Страница 163: ... and Possible Recovery Action Code not in table Code not in table Explanation The ServeRAID adapter or controller is not functioning properly Action Have the system serviced 00 01 Explanation Invalid flash configuration Action Start the IBM ServeRAID Configuration CD and follow the instructions that appear on the screen If no instructions appear or if the problem persists have the system serviced ...

Страница 164: ...Rebuild and Ready Standby drives are not responding Action Press F4 F5 F7 or F10 01 38 Explanation No configuration was found in drives or Online Rebuild Hot Spare Standby Hot Spare and Ready Standby drives are not responding Action Press F4 F5 F7 or F10 01 48 Explanation No configuration was found in drives or Online Rebuild drives are not responding and unidentified drives were found Action Pres...

Страница 165: ...rive was imported from another system and it has valid configuration and Online Rebuild and Ready Standby drives are not responding Action Press F4 F5 F7 or F10 03 B8 Explanation A drive was imported from another system and it has valid configuration and Online Rebuild Hot Spare Standby Hot Spare and Ready Standby drives are not responding Action Press F4 F5 F7 or F10 03 C8 Explanation A drive was...

Страница 166: ...build drives are not responding and a drive was found at the incorrect SCSI ID Action Press F4 F5 F6 or F10 07 18 Explanation Online Rebuild and Hot Spare Standby Hot Spare drives are not responding Action Press F4 F5 or F10 07 1C Explanation Online Rebuild and Hot Spare Standby Hot Spare drives are not responding and a drive was found at the incorrect SCSI ID Action Press F4 F5 F6 or F10 07 28 Ex...

Страница 167: ...responding and unidentified drives were found Action Press F4 F5 or F10 07 5C Explanation Online Rebuild and Hot Spare Standby Hot Spare drives are not responding a drive was found at the incorrect SCSI ID and unidentified drives were found Action Press F4 F5 F6 or F10 07 68 Explanation Online Rebuild and Ready Standby drives are not responding and unidentified drives were found Action Press F4 F5...

Страница 168: ... or F10 09 20 Explanation Ready Standby drives are not responding Action Press F4 F5 or F10 09 30 Explanation Hot Spare Standby Hot Spare and Ready Standby drives are not responding Action Press F4 F5 or F10 0F 00 Explanation No error occurred Action No action is required 0F 10 Explanation Hot Spare Standby Hot Spare drives are not responding Action Press F4 F5 or F10 0F 20 Explanation Ready Stand...

Страница 169: ...s on page 111 for more information Before you rebuild a drive review the following guidelines and general information Guidelines for the Rebuild Operation The replacement hard disk drive must have a capacity equal to or greater than the failed drive If the hard disk drive being rebuilt is part of a RAID level 0 logical drive the RAID level 0 drive is blocked You must unblock any RAID level 0 logic...

Страница 170: ...following conditions exist The physical drive that failed is part of a RAID level 1 or RAID level 5 logical drive A hot spare or standby hot spare drive with a capacity equal to or greater than the capacity of the defunct drive is available the moment the drive fails When multiple hot spare drives are available the ServeRAID adapter or controller searches for a hot spare drive of the appropriate s...

Страница 171: ...x and telephone This section provides information about these sources Services available and telephone numbers listed are subject to change without notice This chapter contains Before You Call for Service 162 Getting Customer Support and Service 162 Using Electronic Support Services 162 Using the World Wide Web 163 Getting Information by Fax 164 Getting Help Online 164 Getting Help by Telephone 16...

Страница 172: ...entation If you do not receive a POST error code but suspect a hardware problem refer to the troubleshooting information in your hardware documentation or run the diagnostic tests If you suspect a software problem consult the documentation including README files for the operating system or application program Getting Customer Support and Service Purchasing an IBM Netfinity hardware product entitle...

Страница 173: ...he IBM Personal Computing home page is http www pc ibm com You can find support information for your IBM products including supported options on the IBM Personal Computing Support page at http www pc ibm com support If you select Profile from the support page you can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Techni...

Страница 174: ...a week Follow the recorded instructions and the requested information will be sent to your fax machine To access the IBM Automated Fax System do the following In the U S call 1 800 426 3395 In Canada call 1 800 465 3299 Getting Help Online Online Housecall is a remote communication tool that allows an IBM technical support representative to access your system by modem Many problems can be remotely...

Страница 175: ... IBM PC Server or IBM Netfinity Server you are eligible for IBM Start Up Support for 90 days after installation This service provides assistance for Setting up your network operating system Installing and configuring interface cards Installing and configuring network adapters Please have the following information ready when you call Machine Type and Model Serial numbers of your computer monitor an...

Страница 176: ...y Deutschland 069 6654 9003 Ireland Ireland 01 815 9207 Italy Italia 02 4827 5003 Luxembourg Luxembourg 298 977 5060 Netherlands Nederland 020 504 0531 Norway Norge 2 305 3203 Portugal Portugal 01 791 5147 Spain España 091 662 4270 Sweden Sverige 08 632 0063 Switzerland German Schweiz 01 212 1810 Switzerland French Suisse 022 310 0418 Switzerland Italian Svizzera 091 971 0523 United Kingdom United...

Страница 177: ... your IBM reseller or IBM marketing representative Purchasing Additional Services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and name might vary by country 9...

Страница 178: ...rvice on a per call basis as a multiple incident package or as an annual contract with a 10 incident limit For more information about purchasing Network and Server Support see Ordering Support Line Services Ordering Support Line Services The Network and Server Support Line services are available for products on the Supported Products list To receive a Supported Products list In the U S 1 Call 1 80...

Страница 179: ...ugh Friday The premium upgrade provides 4 hour average response 24 hours a day 7 days a week On site service to premium on site service If your warranty provides for on site service you can upgrade to premium on site service 4 hour average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty and Repair Services offers a variety of post warranty maintenance optio...

Страница 180: ...able for purchase from IBM For a list of publications available in your country In the U S Canada and Puerto Rico call 1 800 879 2755 In other countries contact your IBM reseller or IBM marketing representative 170 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 181: ...Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversion...

Страница 182: ...it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper mai...

Страница 183: ...ill be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature conversion or upgrade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversio...

Страница 184: ...each negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges apply for the Machine that is the sub...

Страница 185: ...e eligible for On site warranty service depending on the country where service is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is th...

Страница 186: ...on will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service To obtain warranty service for the Machine contact your reseller or IBM You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service centre to keep Machines in or restore them to conformance with their Specifications IBM or your ...

Страница 187: ...of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Ma...

Страница 188: ...dification unsuitable physical or operating environment operation in other than the Specified Operating Environment improper maintenance by you or failure caused by a product for which IBM is not responsible Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 IBM s liability is limited to the repai...

Страница 189: ...rtugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugos...

Страница 190: ...Status The following paragraph replaces this Section Each Machine is newly manufactured It may incorporate in addition to new parts re used parts as well Limitation of Liability The following is added to this Section The limitations and exclusions specified in the Statement of Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty In item 2 replace...

Страница 191: ...FRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Pr...

Страница 192: ...amages NORTH AMERICA CANADA Warranty Service The following is added to this Section To obtain warranty service from IBM call 1 800 465 6666 UNITED STATES OF AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM call 1 800 IBM SERV 182 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 193: ... this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Year 2000 Readiness and Instructions A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and or receiving date...

Страница 194: ...r2000 The information and tools there can help you with your Year 2000 transition plan especially if you have multiple IBM PCs IBM encourages you to check periodically for updated information Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries UNIX is a registered trademark in the United States and other countries licensed exclusively throug...

Страница 195: ...y shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies w...

Страница 196: ...t In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Industry Canada Class A Emission Compliance Statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil numérique de la classe A est conform à la norme NMB 003 du Canada Australia a...

Страница 197: ...Taiwanese Electromagnetic Interference EMI Statement Appendix A Product Warranties and Notices 187 ...

Страница 198: ...188 IBM ServeRAID 3H and ServeRAID 3L Adapters ...

Страница 199: ... 114 scan for drives 42 46 50 administration ServeRAID program 61 advanced functions mini configuration 51 using 53 advanced setting options 43 alarm 102 103 alert options 100 103 allotting data and parity space 29 array accelerator 12 administration 105 configuring 24 create icon 42 creating 46 deleting 46 description 5 expanding 114 hard disk drive capacities 28 information panel 33 information ...

Страница 200: ...rogram 2 CERTIFY command 133 changing bootable CD settings 55 RAID levels 112 SCSI transfer speed 49 settings 40 stripe unit size 46 write cache mode 47 channel cable option Channel 3 2 14 information panel 36 SCSI connectors 12 13 viewing information 36 clearing configuration event log 21 41 42 client server mode setting 100 cluster partner Host ID 32 clustering 32 41 44 52 codes configuration st...

Страница 201: ...nfiguration to drives 119 copying drive configuration to adapter 118 COPYLD command 128 creating array 24 46 array icon 42 creating continued disk arrays 24 46 105 logical drive 47 108 creation date logical drive 34 critical states 37 117 118 custom configuration path considerations 27 learning about 27 using 28 D damaged items 2 DASD status cable 2 13 16 data bus system PCI 12 data scrubbing 32 d...

Страница 202: ...Systems Diskette 2 60 images 63 drive capacities hard disk 28 drive states 37 drive type 35 DRIVEVER command 137 E ECS codes 151 electronic support 162 empty state 39 enable read ahead cache 45 enabling the alarm 102 enhanced RAID level 1 9 ERASEEVENT command 133 error messages basic configuration status register codes 151 153 disk array 142 extended status register codes 151 153 interrupt status ...

Страница 203: ...pying adapter configuration 119 copying configuration to adapter 118 hot spare 28 hard disk continued maximum supported 12 scanning for 42 46 50 121 status 38 hard event logged 123 help getting 161 help online 21 42 50 home page IBM Personal Computing 161 163 Host ID 32 hot spare drive 28 description 28 information panel 34 maximum supported 12 number of viewing 33 removing 29 standby 40 state 39 ...

Страница 204: ...itoring program 57 63 device driver NetWare 3 12 69 device drivers 4 57 65 installing continued device drivers NetWare 69 device drivers NetWare 3 12 70 device drivers Windows NT 66 IPSSEND and IPSMON 92 93 IPSSEND for DOS 96 NetWare 4 1X device driver 71 72 OpenServer device drivers 78 81 operating system 4 OS 2 device driver 74 76 ServeRAID adapter 11 ServeRAID adapter overview 3 UnixWare device...

Страница 205: ...le 44 states 34 37 synchronizing 48 110 system state 38 unblocking 37 48 53 111 with bad stripes 53 M Main Menu Administration and Monitoring Program 98 Configuration Program 21 Mini Configuration program 51 main panel 21 main tree 21 maximum arrays supported 12 disk drives supported 12 hot spare drives 12 logical drives supported 12 memory cache 12 menu bar 21 42 merge group 34 messages basic con...

Страница 206: ... 4 network settings 100 notices viii 183 numeric messages 150 O obtaining updates 59 offline state 38 okay state 38 onboard microprocessor 12 Online Housecall 164 online information services 162 online state 39 OpenServer device drivers 60 78 81 programs for 63 ServeRAID diskette device drivers 2 option package contents 2 Options pull down menu 43 100 ordering support line services 168 OS 2 admini...

Страница 207: ...n program 42 for OpenServer and UnixWare 63 for OS 2 and Netware 62 for Windows 61 installing administration and monitoring 63 program continued IPSSEND and IPSMON installing 92 mini configuration 51 OS 2 administration and monitoring starting 77 ServeRAID programs installing 57 WIN32 Based Administration and Monitoring 61 WIN32 Based installing 64 publications ordering 170 Q quick path configurat...

Страница 208: ...support 165 ServeRAID adapter configuration program using 20 22 configuring an array 24 features 12 ServeRAID adapter continued icon configure 41 number of BIOS code updates 53 settings changing 40 troubleshooting 142 using the mini configuration program 51 ServeRAID controller information viewing 31 services fee 167 SETSTATE command 131 setting physical device states 116 setting Bootable CD ROM 5...

Страница 209: ...64 technical support warranty 165 technology RAID 5 telephone assistance 165 text messages 142 throughput 5 tool bar 21 41 trademarks 184 transfer speed SCSI 36 49 transfer parallel 5 troubleshooting disk array 142 ServeRAID 142 type controller 31 U unattended mode 52 UNBLOCK command 132 unblocking a logical drive 37 48 111 150 159 understanding RAID technology 5 UnixWare device driver 60 device d...

Страница 210: ...tion 34 hot swap rebuild setting 32 logical drive information 33 number of hot spare drives 33 number of physical drives 33 physical drive information 35 rebuild rate 32 SCSI transfer speed 36 ServeRAID controller information 31 stripe unit size 32 system information 31 W warranty extensions and upgrades 169 warranty service 165 warranty statements 171 WIN32 Based program 61 99 Windows device driv...

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Страница 212: ...IBM Part Number 05L2054 Printed in U S A ð5L2ð54 ...

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