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Finding and identifying error information

The following sections describe information on accessing log files and using LEDs
to determine status.

Accessing error log files

You can access error log files for the types of errors listed as follows.

v

Soft (recovered) errors

: Contains a log of minor errors, which is helpful in

identifying errors that might indicate an underlying problem or lead to major
errors. (See “Soft (recovered) errors” on page 31.)

v

Partial availability errors

: Indicates a current condition that needs attention, but

enables you to still fully operate the autoloader. (See “Partial availability state”

on page 32.)

v

Hard (unrecoverable) errors

: Contains a log of major errors that needed to be

resolved. (See “Hard (unrecoverable) errors” on page 33.)

v

Drive event log

: Contains a log of drive errors and events.

Menu paths

Soft (recovered) error log

Main menu-->Information-->Loader Information-->Soft (recovered) error
log

Partial availability

Main menu-->Information-->Loader Information-->Loader Status

Hard (unrecoverable) error log

Main menu-->Information-->Loader Information-->Hard Error Log

Drive event log

Main menu-->Information-->Drive Information-->Event Log

Using LEDs to determine status

LEDs communicate status and errors as they are occurring. Use the following LED
conditions for more information on how the autoloader is functioning.

Front panel LEDs

Color

Description

Green

The autoloader is ready.

Flashing green

The autoloader is active and in
the process of performing a
function.

Solid amber

The autoloader is partially
available (the autoloader is not
fully functional, but can still be
used).

Flashing amber

A hard error has occurred. You
cannot operate the autoloader
until resolving the error.

Chapter 5. Error messages, troubleshooting, and problem solving

37

Содержание LTO

Страница 1: ...LTO Autoloader User s Guide IBM...

Страница 2: ......

Страница 3: ...LTO Autoloader User s Guide IBM...

Страница 4: ...der Appendix B Product warranties and notices on page B 1 First Edition January 2001 Copyright International Business Machines Corporation 2000 All rights reserved US Government Users Restricted Right...

Страница 5: ...4 Autoloader maintenance 25 Removing and replacing parts 25 Removing and replacing the controller card 25 Removing and replacing drive modules 25 Upgrading Firmware 28 Moving or shipping the autoload...

Страница 6: ...iv LTO Autoloader User s Guide...

Страница 7: ...s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert eerst de...

Страница 8: ...vi LTO Autoloader User s Guide...

Страница 9: ...ECMA approved and ANSI proposed standards Autoloader features In addition to this book the option kit includes CD 9 10 7 8 1 SCSI external cable 2 SCSI terminator 3 SCSI jumper cable 4 AC power cord 5...

Страница 10: ...anel views of the autoloader Front panel view The components shown in the previous illustration include the following 1 Door handle 2 Power standby switch 3 Front panel display 4 Soft button keys 5 LE...

Страница 11: ...6 Power cord receptacle 7 SCSI connectors Chapter 1 Installation and user s guide 3...

Страница 12: ...Loaded tape cartridge conditions v Mode control features Automatic random access to all tape cartridges Sequential access to tape cartridges in a single cycle Sequential access to tape cartridges in c...

Страница 13: ...carton by carefully cutting the packing tape 3 Remove the accessories box from the carton 4 Remove the packing foam from the top of the autoloader v Statement 4 22 7 kg 50 lbs 5 With two people lifti...

Страница 14: ...Note You might need to forcefully push the tab all the way to the back of the slot in order for it to click completely into place 6 LTO Autoloader User s Guide...

Страница 15: ...power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Additional preparat...

Страница 16: ...reen on the front panel display see Front panel view on page 2 9 Set the SCSI IDs for the autoloader and drive if there will be a conflict with the default SCSI IDs 10 Turn on other devices and then t...

Страница 17: ...change the operating mode select one of the following Stacker Mode Stacker mode enables you to use the autoloader like a standalone drive without using special automation software and without accessi...

Страница 18: ...F when in autodetect mode Enabling and changing the password When the autoloader is first installed the password is inactive Set a password to protect the system from unauthorized access 1 To enable a...

Страница 19: ...Lima UTC 4 Atlantic Time Canada Caracas La Paz UTC 3 Brasilia Buenos Aires Georgetown UTC 2 Mid Atlantic UTC 1 Atlantic Ocean UTC Great Britain Lisbon Monrovia Casablanca UTC 1 Berlin Stockholm Rome...

Страница 20: ...12 LTO Autoloader User s Guide...

Страница 21: ...The function of the buttons varies between screens The display automatically displays to the Home screen The previous figure shows a typical view of the Home screen The Home screen shows the following...

Страница 22: ...brary status partially available Menu Commands and structures This section describes the structure of menu commands Menu Command Nesting Each level of the password protected menus Administration and S...

Страница 23: ...llowing sections describe how to access tapes within the autoloader Accessing tapes in the autoloader Tapes in the autoloader can be accessed from the front magazine or the internal back slots To open...

Страница 24: ...d the tapes are locked in place 5 To insert a tape slide the cartridge directly into a slot ensuring the write protect switch faces out and at the bottom of the magazine Push the tape into the slot un...

Страница 25: ...pe into a drive To load a tape into a drive do the following 1 Select Main Operations Drive operations Load Tape to Drive 2 Use the or key to select any full slot and then select OK 3 Select Load to m...

Страница 26: ...o page 1 6 the label inside the autoloader door or the Home screen for a list of slot numbers 4 Select OK 5 When the cleaning process is complete the cleaning tape will be returned to the original slo...

Страница 27: ...d incompatible media For best results use IBM brand data and clean cartridges You can order additional IBM clean and data cartridges by calling 1 800 IBM MEDIA Note Although you can use other IBM appr...

Страница 28: ...to magnetic fields v Leave cartridges in the drive when autoloader is turned off v Expose cartridges to extreme temperatures or humidity Refer to the documentation with your tape media for appropriate...

Страница 29: ...ew information about the autoloader select Main Information Loader Information Then select one of the options in the following table Menu Option Information Loader Status Displays information about th...

Страница 30: ...More Date and Time Access this menu to view the autoloader settings for the date time and time zone Use the Powered button to display the date and time when the autoloader was last turned on See Setti...

Страница 31: ...from the host backup application after performing this test because the tapes will be in a different order Selects a random full storage slot and moves the tape to the drive The test locates a full s...

Страница 32: ...24 LTO Autoloader User s Guide...

Страница 33: ...iguration on page 21 2 Note how the autoloader is connected and remove all external cables attached to the controller card 3 Loosen the two thumbscrews at the top of the card with a screwdriver or by...

Страница 34: ...or electro static discharge ESD protection 4 Grasp the ribbon cable that is plugged into the drive module Remove the cable by pulling the connector to the left See the following illustration 1 2 5 Lay...

Страница 35: ...ports the drive 2 Install the drive by inserting the rail at the top of the drive module into the slot at the top of the drive module opening There is some resistance as the drive connector engages wi...

Страница 36: ...To download the new Firmware do the following 1 Go to www ibm com pc support 2 Select Options 3 Select Tape Backup 4 Select Tape Library 3600 5 Select your model 6 Select Download Files 7 Download the...

Страница 37: ...loader remove all external cords cables and terminators For an internal move only disconnect the power cable remote management card cable and SCSI cable to the host Note You do not need to remove the...

Страница 38: ...30 LTO Autoloader User s Guide...

Страница 39: ...in the soft error log To access the error log select Main menu Information Loader Information Soft recovered errors Periodically review the soft error log to monitor and track errors before they beco...

Страница 40: ...state from the default home screen will look similar to the following example The front panel uses the term Partly Available because of display size limitations The middle icon button on the Home scr...

Страница 41: ...zine for the autoloader drive Fan failure Fan has failed Turn the autoloader off and then on Magazine missing Autoloader could not detect the magazine Ensure that the magazine is present and correctly...

Страница 42: ...or from the Hard Error Log screen select More to retrieve more information about that error which might include the following 2 Record all information from this screen for later reference 3 Select Mor...

Страница 43: ...not flashing amber Flashing amber indicates a hardware error Check the hard and soft error logs Ensure the backup software has the Loader Module or Changer option to communicate with the autoloader ro...

Страница 44: ...loading a tape Run Recalibrate Loader test followed by Check Inventory test Turn the unit off and then on 42 2AH Drive module is missing or not communicating Check that the drive is installed and onli...

Страница 45: ...ns a log of drive errors and events Menu paths Soft recovered error log Main menu Information Loader Information Soft recovered error log Partial availability Main menu Information Loader Information...

Страница 46: ...essor error n 4 controlled RAM error n 5 non volatile RAM error n 6 volatile RAM error Green Controller passed power on test 2 SCSI LED Color Description Green No bus connected or low voltage differen...

Страница 47: ...Drive is being brought online Flashing On Drive is offline Internal communication to the controller has been lost On On Drive module controller is in reset On Off Power on test in progress Note Depen...

Страница 48: ...t system documentation or the application software instructions Attention Consult the system administrator before turning the autoloader off and then on Never do this procedure when active devices are...

Страница 49: ...Recalibrate Loader test Ensure you are using the correct tape type and magazine for your autoloader drive configurations Media Tapes or cleaning cartridge incompatible with drive Ensure you are using...

Страница 50: ...42 LTO Autoloader User s Guide...

Страница 51: ...iscretion 90 days after the option has been withdrawn from marketing Additional support offerings including step by step installation assistance are available for a nominal fee To assist the technical...

Страница 52: ...Support 24 hours a day 7 days a week Canada Toronto only 416 383 3344 Canada all other 1 800 565 3344 U S A and Puerto Rico 1 800 772 2227 44 LTO Autoloader User s Guide...

Страница 53: ...ware programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine No...

Страница 54: ...r free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assis...

Страница 55: ...1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or pe...

Страница 56: ...statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine LTO Autoloader Warranty period One 1 year Contact your place o...

Страница 57: ...or IBM You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in o...

Страница 58: ...production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damage...

Страница 59: ...BLIC OF CHINA Governing Law The following is added to this Statement The laws of the State of New York govern this Statement INDIA Limitation of Liability The following replaces items 1 and 2 of this...

Страница 60: ...a and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak R...

Страница 61: ...Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to the greater of Irish Pounds 75...

Страница 62: ...liers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default will be limited to...

Страница 63: ...lication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you su...

Страница 64: ...Microsoft Windows and Windows NT are trademarks of the Microsoft Corporation Other company product and service names may be trademarks or service marks of others 56 LTO Autoloader User s Guide...

Страница 65: ...d in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than...

Страница 66: ...a t test et il satisfait les conditions de l quipement informatique de Classe B en vertu de CISPR22 Standard europ en EN 55022 Les conditions pour l quipement de Classe B ont t d finies en fonction d...

Страница 67: ...e sul presente prodotto hanno accertato che esso rientra nei limiti stabiliti per le le apparecchiature di informatica Classe B ai sensi del CISPR 22 Norma Europea EN 55022 I limiti delle apparecchiat...

Страница 68: ...60 LTO Autoloader User s Guide...

Страница 69: ......

Страница 70: ...IBMR Part Number 21P9992 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 1P P N 21P9992...

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