IBM 7163, Руководство по диагностике и обслуживанию

Страница: 126 / 210

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The ServerGuide program will
not start the operating-system
CD. Make sure that the operating-system CD is supported by the ServerGuide program.
See the
ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
The operating system cannot be
installed; the option is not
available. Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID systems), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.
Software problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v
The software is designed to operate on the server.
v Other software works on the server.
v
The software works on another server.
2. If you receive any error messages while you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
110
IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide