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Chapter 8. Troubleshooting

This chapter describes diagnostic tools that are available to you. You can
use these tools to identify and correct problems that might come up as you
use your computer. This chapter also contains information about option
diskettes and how to recover from a BIOS update failure.

Note:

If your computer does not start when you press the power switch,
do the following:

Make sure all cables are securely connected to the correct
locations.

Make sure the computer cover is installed properly (pushed all
the way on).

If this does not correct the problem, have the computer serviced.

Using Diagnostic Tools

Computer problems can be caused by hardware, software, or user error (for
example, pressing the wrong key). You can use the diagnostic aids
discussed in this chapter to help you solve such problems yourself or gather
helpful information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter.
You can also use the diagnostic programs provided with your computer
(see “IBM Enhanced Diagnostics” on page 118 for a description of these
programs).

If the hardware checks out, and you have not made a user error, you might
have a software problem. If you suspect that you have a software problem
and your computer came with IBM-preinstalled software, see the About
Your Software publication and the operating system documentation supplied
with your computer. If you have installed software applications yourself,
see the documentation supplied with the software.

The following tools are available to diagnose hardware-related problems:

Error messages

Power-on self-test (POST)

Troubleshooting charts

Diagnostic programs

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Copyright IBM Corp. 1998

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Содержание 628791U - PC 300 GL

Страница 1: ...PC 300GL User Guide Types 6267 6277 and 6287...

Страница 2: ......

Страница 3: ...PC 300GL User Guide Types 6267 6277 and 6287 IBM...

Страница 4: ...e periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s descr...

Страница 5: ...e 17 Comfort 17 Glare and Lighting 18 Air Circulation 18 Electrical Outlets and Cable Lengths 18 Chapter 4 Operating Your Computer 19 Starting Your Computer 19 Shutting Down 20 Using System Management...

Страница 6: ...es 40 Power Management Features 41 Quick Reference for Network Related Settings 44 Chapter 6 Taking Care of Your Computer 49 Basics 49 Cleaning Your Computer 49 Computer and Keyboard 49 Monitor Screen...

Страница 7: ...blems 88 POST Message Charts 90 Troubleshooting Charts 107 Diskette Drive Problems 108 Monitor Problems 109 General Problems 111 Intermittent Problems 111 Keyboard Mouse or Pointing Device Problems 11...

Страница 8: ...Appendix B Product Warranties and Notices 135 Warranty Statements 135 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms 135 IBM Statement of Warranty Worl...

Страница 9: ...s to devices In the U K by law the power cord must be disconnected after the telephone line cable 2 In the U K by law the telephone cable must be connected after the power cord 1 2 1 Electrical curren...

Страница 10: ...ederal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENE...

Страница 11: ...ble Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type...

Страница 12: ...he jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when instal...

Страница 13: ...cludes general information about using personal computers and in depth information about the specific features of your computer This document is also available as part of the IBM preinstalled software...

Страница 14: ...xii PC 300GL User Guide...

Страница 15: ...IBM PC 300GL Your computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change This section provides an overview of the computer features preinsta...

Страница 16: ...of L2 cache memory Memory Support for 3 3 V synchronous 168 pin dual inline DIMM unbuffered 100 MHz nonparity SDRAM A maximum of 256 MB in certain models A maximum of 384 MB in some models 16 MB 32 MB...

Страница 17: ...odem Ring Detect for an internal modem Wake on alarm Update POST and BIOS over the network in the BIOS this feature is called Remote Administration Automatic power on startup sequence Desktop Manageme...

Страница 18: ...upport built in features and other support programs are included See About Your Software for a detailed description of the preinstalled software Operating Systems Supported Microsoft Windows NT Versio...

Страница 19: ...our computer to support the Euro Sign a proper combination of both hardware computer keyboard and printer and software operating systems application programs and device drivers is required There are m...

Страница 20: ...Heat Output Approximate heat output in British thermal units Btu per hour Maximum configuration as shipped 256 Btu hour 75 watts Maximum configuration theoretical 2 706 Btu hour 207 watts Electrical I...

Страница 21: ...sound power levels 4 3 bels idle 4 8 bels operating These levels were measured in controlled acoustical environments according to procedures specified by the American National Standards Institute ANSI...

Страница 22: ...8 PC 300GL User Guide...

Страница 23: ...and power cord If you are missing an item contact your place of purchase Selecting a Location for Your Computer Make sure you have an adequate number of properly grounded electrical outlets for the c...

Страница 24: ...k of the computer You might not have all of the devices shown here 1 2 Note Most of the connectors on the rear of the computer have icons These will help you to determine where to connect the proper c...

Страница 25: ...set the voltage switch to 230 or 230 V Voltage Switch 115 2 Connect the monitor cable to the monitor if it is not already attached then to the monitor connector and tighten the attachment screws Conn...

Страница 26: ...ector Serial Any universal serial bus USB devices USB Any optional devices such as speakers microphones or headphones for models with an audio device Audio Joystick MIDI device for models with a joyst...

Страница 27: ...s on for a few seconds then powers off This is normal operation In some circumstances the computer might not power off immediately when the power switch is pressed In this case hold the power switch d...

Страница 28: ...page 85 Finish the Installation Your computer has identification numbers serial and model type that you might need if you ever have your computer serviced Locate these numbers and record this informa...

Страница 29: ...drivers after installing your operating system Installation instructions are provided with the media or in README files on the diskettes or CDs Chapter 2 Setting Up Your Computer 15...

Страница 30: ...16 PC 300GL User Guide...

Страница 31: ...and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor...

Страница 32: ...g a soft cloth moistened with a nonabrasive liquid glass cleaner Air Circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The monito...

Страница 33: ...over off Starting Your Computer What you see and hear when you start up your computer depends on the settings in the Start Options menu of the Configuration Setup Utility Program The default settings...

Страница 34: ...Self Test is Enhanced numbers showing the amount of memory being tested appear in the top left corner of the screen until the total amount of memory in the system is reached Prompts for running a fast...

Страница 35: ...ector make sure that when you turn off power you use the computer power switch and not the surge protector switch Otherwise the Wake on LAN feature will not work Wake on Ring The wake on ring feature...

Страница 36: ...on the Software Selections CD that comes with your computer Video Device Drivers To take full advantage of the graphics adapter in your computer some operating systems and application programs requir...

Страница 37: ...h the VESA Display Data Channel DDC standard it is probably already set to the highest refresh rate that the monitor and video controller can support If you are not sure if your monitor is DDC complia...

Страница 38: ...Setup Utility Program POST is a set of tests and procedures that is performed each time you turn on your computer BIOS is a layer of software that translates instructions from other layers of software...

Страница 39: ...ing a CD ROM drive Do not place the drive where there is High temperature High humidity Excessive dust Excessive vibration or sudden shock An inclined surface Direct sunlight Do not insert any object...

Страница 40: ...y forward When the tray is closed the indicator light on the front of the drive will activate to indicate that the drive is in use 4 To eject the CD press the Eject Load button When the tray slides ou...

Страница 41: ...r before using the emergency disk eject hole Do not try to force a Zip disk out of the drive If the disk does not eject immediately repeat the emergency disk eject procedure The computer must be power...

Страница 42: ...word before the keyboard will unlock You can enable the power on password feature with the Configuration Setup Utility Program See Chapter 5 Using the Configuration Setup Utility Program on page 29 So...

Страница 43: ...our computer is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer Do not...

Страница 44: ...menu item with a 5 beside it If an asterisk appears next to a menu item it indicates a system resource conflict Resolve this conflict before exiting from the Configuration Setup Utility Program so tha...

Страница 45: ...Use these arrow keys to move among menu items until the item you want is highlighted Use these arrow keys to display and toggle among choices for a menu item Enter Press this key to select a highlight...

Страница 46: ...password You do not have to set a password of either type to use your computer However if you decide to set one read the following sections before you do so Power On Password Prompt Modes The power o...

Страница 47: ...operator intervention The password prompt Off mode prevents the computer from detecting a PS 2 mouse In this mode the mouse device driver will not be loaded automatically through the CONFIG SYS or AUT...

Страница 48: ...r On Password Use the Configuration Setup Utility Program to set or change a power on password You can use any combination of up to seven characters A Z a z and 0 9 for this password Attention Keep a...

Страница 49: ...ersons from changing configuration settings using the Configuration Setup Utility Program If you are responsible for maintaining the settings of several computers you might want to set an administrato...

Страница 50: ...administrator password type your password press Down Arrow and type your password again 6 At Power On Password Changeable by User select Yes or No Press Left Arrow or Right Arrow to toggle between sel...

Страница 51: ...n Setup Utility Program 9 Disable the power on or administrator password settings or set new passwords 10 Save password settings and turn off the computer 11 Unplug the power cord and remove the cover...

Страница 52: ...vice and press Enter 5 Use the arrow keys to make your selection and press Enter 6 If necessary repeat the above steps for Second Startup Device Third Startup Device and Fourth Startup Device 7 If Aut...

Страница 53: ...pers on the adapter and by reserving its resources using the Configuration Setup Utility Program In the Configuration Setup Utility Program the ISA Legacy Resources screen shows the computer resources...

Страница 54: ...umentation that comes with the adapter for information on required system resources For information on configuring ISA legacy adapters see ISA Legacy Resources on page 39 For information about error m...

Страница 55: ...eck the documentation that comes with your monitor to see if it supports Display Power Management Signaling DPMS ACPI BIOS Mode Automatic Configuration and Power Interface ACPI BIOS mode is always ena...

Страница 56: ...is detected OFF In this mode the monitor power is turned off To restore power to the monitor you must press the monitor power switch On some monitors you might have to press the power switch twice If...

Страница 57: ...our computer will turn on when it receives a specific signal from another computer on your local area network LAN For more information see the documentation that comes with your network adapter Serial...

Страница 58: ...the screen Quick Reference for Network Related Settings Some models come with an Ethernet adapter The following instructions are guidelines to help you if your computer is using an Ethernet adapter to...

Страница 59: ...led or Disabled If you select Enabled continue to the next step 5 Startup Sequence 6 Primary or Automatic Go back to the main menu 7 Start Options 8 The first second third and fourth primary startup d...

Страница 60: ...or Disabled If you select Enabled go to the next step 5 Startup Sequence 6 Primary or Automatic Go back to the main menu 7 Start Options 8 The first second third and fourth primary startup devices 9...

Страница 61: ...select Enabled go to the next step 5 Startup Sequence 6 Primary or Automatic Go back to the main menu 7 Start Options 8 The first second third and fourth primary startup devices 9 Automatic Power On...

Страница 62: ...48 PC 300GL User Guide...

Страница 63: ...all parts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable Do not get the power switches or other controls wet Moisture can damage these parts and caus...

Страница 64: ...ght need to clean the mouse To clean your mouse 1 Turn off the computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse by mo...

Страница 65: ...ry Your computer has a special type of memory that maintains the date time and settings for built in features such as serial and parallel port assignments configuration A battery keeps this informatio...

Страница 66: ...ess to the battery See Installing Adapters on page 68 for more information 5 Remove the old battery 6 Install the new battery 7 Replace any adapters that were removed to gain access to the battery See...

Страница 67: ...oving the cover 1 Shut down all programs as described in your operating system documentation 2 Turn off the computer and any attached devices such as printers monitors and external drives Note Compute...

Страница 68: ...ters and memory modules by the edges Never touch any exposed circuitry Prevent others from touching components When you install a new option touch the static protective package containing the option t...

Страница 69: ...c ibm com us options http www pc ibm com support You can also obtain information by calling the following telephone numbers Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM reselle...

Страница 70: ...all power cords from electrical outlets If you have a modem or fax machine attached to your computer disconnect the telephone line from the wall outlet and the computer 3 Disconnect all cables attach...

Страница 71: ...proximately one inch until it stops and lift the cover from the chassis Attention Proper cooling is required for the reliable performance of internal components Do not operate your computer with the c...

Страница 72: ...r on page 56 You also will need to locate components inside your computer The following illustration will help you locate the various components in your computer System Board Power Supply Adapter Card...

Страница 73: ...following procedure to provide easier access to the system board Be sure to see Safety Information on page vii DANGER Do not detach the power supply bracket from the power supply or remove any of the...

Страница 74: ...3 Rotate the power supply toward you slightly 60 PC 300GL User Guide...

Страница 75: ...Pull the power supply forward and carefully rotate it toward the front of the chassis Lay it to the side Power Supply 5 To replace the power supply reverse these steps Chapter 7 Installing Options 61...

Страница 76: ...g cables be sure to note where they attach so you can correctly reattach them later Note For easier access to the system board it helps to place the computer on its side on a table Identifying Parts o...

Страница 77: ...on LAN connector 7 Primary EIDE connector 8 Secondary EIDE connector 9 Diskette connector 1 Wake on Ring connector 11 CMOS clear jumper 12 Rocker switches 13 Battery 14 ISA adapter slot 15 Audio conn...

Страница 78: ...ially starting at DIMM 0 Use only 3 3 V 100 MHz unbuffered SDRAM DIMMs Use only 16 32 64 or 128 MB DIMMs in any combination of supported SDRAM DIMMs Note To locate the memory connectors on the system...

Страница 79: ...ss to the DIMM sockets See Moving the Power Supply on page 59 2 If you are replacing a DIMM that is already installed press the retaining clips down and lift the DIMM out of the socket 3 If the retain...

Страница 80: ...il the retaining clips close Notches 5 Reinstall the power supply if you removed it What to do next To work with another option go to the appropriate section To complete the installation go to Complet...

Страница 81: ...e new video memory Turn off the computer and all other connected devices Disconnect all cables attached to the computer and remove the computer cover see Removing the Cover on page 56 Read Accessing t...

Страница 82: ...your adapter to determine if it is Plug and Play For more information see Adapter Configuration on page 69 Adapter Slots Your computer system board has expansion slots used to connect adapters to the...

Страница 83: ...N supported network adapter attach the wake on LAN cable that came with the adapter to the wake on LAN connector on the system board For the location of this connector see the diagram of the system bo...

Страница 84: ...ot Plug and Play and are referred to as legacy adapters See Legacy Adapters Note See Chapter 8 Troubleshooting on page 85 for information on error messages resulting from resource conflicts Legacy Ada...

Страница 85: ...age capacity and to enable your computer to read other types of media Some of the different drives available for your computer are Diskette drives Hard disk drives Tape drives CD ROM drives Zip drives...

Страница 86: ...CD ROM drive 5 25 inch tape backup drive 5 25 inch hard disk drive Bay 2 Max Height 41 3mm 1 6 in 3 5 inch tape backup drive 3 5 inch hard disk drive Bay 3 Max Height 25 4mm 1 0 in 3 5 inch diskette d...

Страница 87: ...evice and the signal cable has only two connectors you will need a signal cable with three connectors The narrower signal cable has two connectors for attaching the diskette drive to the diskette driv...

Страница 88: ...0 426 2968 your IBM reseller or your IBM marketing representative Within Canada call 1 800 565 3344 or 1 800 465 7999 Outside the United States and Canada contact your IBM reseller or IBM marketing re...

Страница 89: ...p the bay panel out of the bay 2 Insert a flat head screwdriver into one of the slots on the static shield and pry the static shield loose from the drive bay 3 Inside the computer are one or two pictu...

Страница 90: ...ve 4 Install the drive into the bay Align the screw holes and insert the two screws 5 If the drive you installed has nonremovable media such as a hard disk drive replace the bay panel If the drive you...

Страница 91: ...ther cables that are connected to the computer Before you begin Obtain the following A 19 mm 3 4 in U bolt and threaded nuts that fit the U bolt A security cable A lock such as a combination lock or p...

Страница 92: ...nch 3 Replace the computer cover For more information see Replacing the Cover and Connecting the Cables on page 79 4 Thread the cable through the U bolt and around an object that is not a part of or p...

Страница 93: ...these procedures Replacing the Cover and Connecting the Cables Updating the Computer Configuration on page 81 Replacing the Cover and Connecting the Cables To replace the cover and connect cables to y...

Страница 94: ...need to lift the front of the cover slightly to align it properly 6 Insert the three thumbscrews into the holes in the cover and the chassis and tighten 7 Reconnect the external cables and cords to t...

Страница 95: ...the Software Selections CD that comes with your computer After adding removing or replacing options the configuration settings must be updated This reconfiguration is performed automatically by the co...

Страница 96: ...d restart the computer the following screen might appear POST Startup Error s The following error s were detected when the system was started 162 Configuration Change Has Occurred Select one of the fo...

Страница 97: ...he procedures in Chapter 5 Using the Configuration Setup Utility Program on page 29 and select Available at step 4 Note For more information on adapters and resolving conflicts see Adapter Configurati...

Страница 98: ...84 PC 300GL User Guide...

Страница 99: ...ids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician You can check the hardware by following the procedures in t...

Страница 100: ...t less than expected because of basic input output system BIOS shadowing in random access memory RAM If POST finishes without detecting any problems the first screen of your operating system or applic...

Страница 101: ...sage Charts on page 90 Software generated error messages These messages appear if a problem or conflict is detected by the application program the operating system or both Error messages for operating...

Страница 102: ...assword at the password prompt 3 In the case of most errors the Configuration Setup Utility Program starts automatically so that you can attempt to identify and correct the problem When the Configurat...

Страница 103: ...th the startup device Important If you did not change any settings in the Configuration Setup Utility Program note the following You will get an error message if you exit from the Configuration Setup...

Страница 104: ...error code or message appears POST Message Charts on page 90 After more than one beep application program or operating system appears IBM Enhanced Diagnostics on page 118 Blank screen unreadable scre...

Страница 105: ...r equivalent type recommended by the manufacturer Dispose of batteries as required by local ordinances or regulations See Lithium Battery Notice on page ix and Replacing the Battery on page 51 for imp...

Страница 106: ...d securely connected 3 If you added removed or changed the location of a device or you erased passwords you must save the new configuration before exiting from the Configuration Setup Utility Program...

Страница 107: ...DIMM and provide additional information See IBM Enhanced Diagnostics on page 118 for more information If the problem cannot be corrected have the computer serviced 167 A microprocessor was installed t...

Страница 108: ...Configuration Setup Utility Program on page 29 to verify that the new memory is correct for your computer and that it is installed and configured correctly 2 Run the diagnostic programs to verify the...

Страница 109: ...ave the computer serviced 604 A failure occurred during the testing of a diskette drive Action 1 Verify that the Configuration Setup Utility Program correctly reflects the type of diskette drive you h...

Страница 110: ...emoved a hard disk drive you must save the new configuration before exiting the Configuration Setup Utility Program If the problem cannot be corrected have the computer serviced 178X A failure occurre...

Страница 111: ...pter 5 Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the documentation suppl...

Страница 112: ...see Chapter 5 Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the documentatio...

Страница 113: ...mation see Chapter 5 Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the docum...

Страница 114: ...nformation see Chapter 5 Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the d...

Страница 115: ...Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the documentation supplied wi...

Страница 116: ...apter 5 Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the documentation supp...

Страница 117: ...ation see Chapter 5 Using the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the docume...

Страница 118: ...settings see the documentation supplied with the ISA legacy adapters 3 If all memory addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a memory ad...

Страница 119: ...ng the Configuration Setup Utility Program on page 29 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings see the documentation supplied with t...

Страница 120: ...mary IDE or SCSI cable is properly installed and securely connected 3 Make sure all adapters are installed correctly For instructions on adding adapters see Working with Adapters on page 68 If the pro...

Страница 121: ...afety information and instructions If you have just added new software or a new computer option and your computer is not working do the following before using the troubleshooting charts Remove the sof...

Страница 122: ...the startup sequence Use the Configuration Setup Utility Program to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is in...

Страница 123: ...n off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 in apart Als...

Страница 124: ...the graphics adapter installed in your computer see Connecting Computer Cables on page 10 2 The necessary device drivers for the application programs are installed If the problem cannot be corrected h...

Страница 125: ...corrected have the computer serviced Other problems Have the computer serviced Intermittent Problems Action A problem occurs only occasionally and is difficult to detect Verify that 1 All cables and c...

Страница 126: ...problem cannot be corrected have the keyboard and computer serviced The mouse or pointing device does not work Verify that 1 The mouse or pointing device cable is securely attached to the proper conne...

Страница 127: ...instructions on adding DIMMs 2 The DIMMs are properly installed and securely connected 3 If you added or removed memory you saved the new configuration before exiting the Configuration Setup Utility...

Страница 128: ...ve provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine t...

Страница 129: ...ormation see your SCSI documentation If the problem cannot be corrected have the computer and option serviced Parallel Port Problems Action Parallel port cannot be accessed Verify that 1 Each port is...

Страница 130: ...BM printer signal cables might cause unpredictable problems 3 You have assigned the printer port correctly in your operating system or application program 4 You have assigned the printer port correctl...

Страница 131: ...ftware is designed to operate on your computer 3 Other software works on your computer 4 The software you are using works on another computer If you received any error messages while using the softwar...

Страница 132: ...to be hardware related To create a startable diagnostic diskette from the pre installed program on your hard disk drive 1 From the Windows 98 desktop double click on IBM Welcome Center 2 In the IBM We...

Страница 133: ...c diskette do the following 1 Turn off your computer and any attached devices 2 Insert the IBM Enhanced Diagnostics diskette into diskette drive A 3 Turn on all attached devices then turn on your comp...

Страница 134: ...ss Esc two times to return to the Configuration Setup Utility Program menu 9 Select Save Settings and follow the prompts 10 Select Exit Setup and follow the prompts 11 Place the Product Recovery CD in...

Страница 135: ...t restart correctly If this happens perform the following procedure to recover 1 Turn off the computer and any attached devices such as printers monitors and external drives 2 Unplug all power cords f...

Страница 136: ...er to restart the operating system Installing Files from Option Diskettes An optional device or adapter might come with a diskette Diskettes that are included in option packages usually contain files...

Страница 137: ...Station U S http www pc ibm com us netfinity IBM Netfinity and PC Servers U S http www pc ibm com us options IBM Options U S You can select a country specific Web site from these pages Help is also av...

Страница 138: ...obtain warranty service Please have the following information ready when you call Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any er...

Страница 139: ...in your hardware documentation or run the diagnostic tests If you suspect a software problem consult the documentation including README files for the operating system or application program Getting C...

Страница 140: ...site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is http www pc ibm com You can find support information for your...

Страница 141: ...ted information will be sent to your fax machine To access the IBM Automated Fax System do the following In the U S call 1 800 426 3395 In Canada call 1 800 465 3299 Getting Help Online Online Houseca...

Страница 142: ...twork operating system Installing and configuring interface cards Installing and configuring network adapters Please have the following information ready when you call Machine Type and Model Serial nu...

Страница 143: ...S or Canada call 1 800 497 7426 In Europe call 44 1475 893638 Greenock U K In Australia and New Zealand call 61 2 9354 4171 Country Telephone number Finland Suomi 9 22 931805 France France 01 69 32 40...

Страница 144: ...iguring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Using IBM operating systems in IBM and non IBM computers Using application programs and games Tuni...

Страница 145: ...with a 10 incident limit For more information about purchasing Network and Server Support see Ordering Support Line Services Ordering Support Line Services Enhanced PC Support Line and Network and Ser...

Страница 146: ...rvice you can upgrade to premium on site service 4 hour average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty and Repair Services offers a variety of post wa...

Страница 147: ...n the following information The model and type M T numbers and the serial number S N for your computer are located on a label on the rear of the computer Device Records Use the following tables to kee...

Страница 148: ...nsion Slot 4 ISA Microprocessor Intel MHz Parallel Connector Serial Connector USB Connector 1 USB Connector 2 Monitor Connector Audio Connectors Keyboard Connector 104 key keyboard Other Mouse Connect...

Страница 149: ...not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include a...

Страница 150: ...nt modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration...

Страница 151: ...art that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alte...

Страница 152: ...ATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY...

Страница 153: ...return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty The warranty does not cover the repair or exchan...

Страница 154: ...t an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a remove...

Страница 155: ...ers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LIST...

Страница 156: ...agraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded...

Страница 157: ...itled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Se...

Страница 158: ...irst paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than item 1 unchanged 2 as to any other actual damage arising in all situations involving non...

Страница 159: ...ction 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy wh...

Страница 160: ...n send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Any references in this publication to non IBM Web sites are provided for...

Страница 161: ...IBM PC products and the Year 2000 visit our Web site at http www pc ibm com year2000 The information and tools there can help you with your Year 2000 transition plan especially if you have multiple IB...

Страница 162: ...mmunications Commission FCC Statement Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designe...

Страница 163: ...919 543 2193 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil nu...

Страница 164: ...on d Industrie Canada Cet appareil num rique de la classe A est conform la norme NMB 003 du Canada Australia and New Zealand Class A Statement Attention This is a Class A product In a domestic environ...

Страница 165: ...Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibi...

Страница 166: ...8 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts...

Страница 167: ...yria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cy...

Страница 168: ...154 PC 300GL User Guide...

Страница 169: ...m 43 automatic startup sequence setting 38 B backing up hard disk drive 51 battery accessing 62 battery continued disposing of 51 failure message 91 location on system board 58 notice ix replacing 51...

Страница 170: ...grams 118 tools 85 DIMMs 2 direct memory access DMA resources 40 disk drive hard 71 72 diskette drive 71 72 diskette drive connector location of 58 diskette drives adding 53 problems solving 108 suppo...

Страница 171: ...page IBM Personal Computer 123 home page IBM Personal Computing 126 I IBM enhanced diagnostics 118 identification numbers 133 identifying system board parts 62 input output features 3 installing opti...

Страница 172: ...erial port 33 unattended start mode 33 mouse port 10 moving computer 51 N network and server startup support 128 network and server support services fee 131 networking 43 noise level 7 notices 135 O o...

Страница 173: ...m solving 85 processor See microprocessor PRODIGY 126 publications ordering 132 R records device and feature 133 refresh rate 23 remote administration 38 remote program load RPL 21 remote technical su...

Страница 174: ...echnical support warranty 128 telephone assistance 128 trademarks 147 troubleshooting charts 107 information 85 turning off computer 20 on computer 19 U unattended start mode 33 Universal Serial Bus U...

Страница 175: ......

Страница 176: ...IBM Part Number 01K4690 Printed in U S A November 1998 1K469...

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