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Check the following before asking for repair. For follow-up service and any inquiry
you may have while using the product, please contact our Customer Center, or
homepage at http://www.globalhurom.com Check the manufacturer’s number or
the number under the barcode when requesting for follow-up service or parts.
10. Before
Requesting Repair
01. When the product starts
operation, it will make a "clicking"
sound.
02. The product won't operate with
the main body only.
03. Align the safety sensors.
04. The product does not work.
05. The product suddenly stops
running.
06. There are cracks on the screw
and scratch marks on the upper
part of the screw.
07. Juice leaks through the pulp
outlet immediately upon inserting
ingredients.
08. Juice flows back into the
hopper.
09. Juice leaks between the hopper
and the chamber, or between the
chamber and the main body.
10. I can't open the hopper.
11. The chamber is vibrating
(during juicing).
12. Pulp outlet is covered, but the
pulp comes out.
This is the sound of when the motor and the squeezing screw are connected.
and not a sign of malfunction.
Make sure the chamber set and main body are assembled properly.
Ensure the product is unplugged before assembling or disassembling it.
Make sure they are assembled in accordance with the assembly guide.
Ensure the product is unplugged before assembling or disassembling it.
Check if the power cord is plugged properly.
The machine may not work after prolonged use (30 minutes or longer).
It will resume normal operation once the main body (motor) cools down.
Check if the hopper fits properly.
If the hopper is connected incorrectly, the product will not operate properly.
It will operate only when the lock symbol on the chamber is perfectly aligned
with the assembly guide on the hopper (
②
-3). Ensure the product is assembled
in accordance with the assembly guide. Refer to the assembly page 8 of the
instruction manual.
Is the hopper overloaded with juicing ingredients, or are the ingredients too big?
Refer to the manual page 11, and activate reverse rotation.
In addition to the straight molding marks on the top and sides of the screw, there
are curved marks that were created while it was being molded.
These marks are normal and they have no impact on your use of the screw.
A little juice may come out of the pulp outlet depending on the ingredient.
This is not a product defect but the result of the characteristics of the ingredient.
The leakage will stop once the product starts running. If the leakage persists,
contact our Customer Service Center.
Did you operate the product with the juice cap closed?
Closure of the juice cap
may cause a back flow up to the hopper. If the flow gets clogged even after opening
the juice cap, open the hopper lid and empty out the inside.
Is the hopper silicone ring assembled correctly?
Juice will leak if the chamber silicone ring has been assembled upside down or
incompletely. Check if the silicon rings have been assembled correctly.
There may be excessive pulp remaining inside.
If the remaining pulp is discharged
by turning on the machine, or the machine is rotated in reverse for 10 seconds two
or three times, the hopper will open smoothly.
Perhaps you put foreign or solid substances (hard seeds such as persimmon
seeds)?
If you have put foreign or solid substances, attempting to run the product
in reverse direction may further damage the component. Thus, contact our
Customer Service Center and request after-sales support.
The product may wobble slightly due to the vibrations produced by the main
body's motor.
It may vibrate depending on the ingredient's hardness or toughness.
This is not a malfunction but a normal sign as it is caused by the rotating screw.
The product may seem to vibrate more when juicing solid ingredients (e.g.,
carrots, potatoes, radishes, beets, or kohlrabies) than when juicing soft and
watery ingredients. (e.g., carrot. potato, radish, beet, kohlrabi, etc)
Even if the lever is closed, pulp may still come out naturally.
The velocity and amount of pulp discharge may differ according to the ingredients
used.
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9. How to Disassemble and Clean
After the product stop operating completely,
unplug the power cord with your dry hands.
The motor is still slowing down after the
appliance is turned off, so wait about 3 seconds
before separating the chamber.
Separate the chamber set from the base. Turn
the hopper open and pull off the parts in order.
Wash the parts under running water with the
cleaning brush.
Wash the chamber with the pulp outlet cover
and the juice cap wide open.
Wipe the base with a dry towel or soft cloth.
For silicon rings, detach and wash them after
use. -There may be juice residues stuck in.
(Hopper ring, juice cap, extraction cap, sealing,
and chamber ring)
You can sterilize the parts by soaking them in
warm water with baking soda, citric acid, or
vinegar.
※
Failure to clean the product right after use can cause
its stainless steel components and other parts to corrode
or discolor due to salt and pulp of the ingredients. In
addition, contaminants may dry up and get stuck inside
the product, making disassembly or cleaning difficult
or adversely affecting the product's performance. Be
sure to clean and air dry the appliance completely after
use and store it at a clean place. For long-term storage,
clean the appliance with the cleaning brush in advance.
Do not clean the product with boiling water or subject it to
high temperature. Do not use abrasive cleaning tool like
kitchen sink cleaner, or stainless-steel sponge. Do not
use a dishwasher or dish dryer for the product.
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