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iJoy-2400 Troubleshooting Guide
3. Choose from the following:
Power
Step 1: Check the power and remote control cables
Verify that the power cord connections to the power panel are secure,
and that the cord is not damaged. If any of the power panel components
is damaged, replace the power panel.
IMPORTANT
When replacing the power panel, remove the serial number
sticker from the existing power panel and attach it to the new
power panel. The serial number is necessary for product
support.
Step 2: Check the wall outlet
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
Step 3: Replace the AC outlet fuse
The AC outlet fuse is located on the power panel.
To Troubleshoot This
Issue
Do the following:
My remote control is
not working
Power to remote has already been verified
therefore:
• If a remote LED does not light when you
press it, but the function it controls works,
replace the remote control assembly.
• If a remote LED lights when you press it, but
the function it controls does not work,
replace the massage mechanism.
My chair is not
massaging properly
If the Rolling, Kneading, Percussion or
Compression massage is not working, or is
making a loud noise, replace the massage
mechanism.
My backrest won’t
recline/incline
• If there is tension when you pull the recline
handle, replace the backrest actuator
cylinder.
• If there is no tension when you pull the
recline handle, there is a problem with the
recline cable. Replace the chair.
