5
7
8
Copyright © 2012, 2013, 2015 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of
this publication may be reproduced in any form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC has
made every effort to ensure the correctness and completeness of the material in this document. Hughes Network
Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, HughesNet, SPACEWAY, and Hughes Network Systems are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners. This product is compatible with the Hughes
SPACEWAY system.
6
Pack the equipment for shipping
Figure 5
Figure 6
Figure 7
Figure 8
1.
Place the open box on a flat surface and open the flap inside the box.
2.
Place the radio in the middle and the LAN cable and power supply on either side as
shown in
Figure 5
.
3.
Close the inner flap as shown in
Figure 6
.
4.
Place the UPS packing slip on top of flap.
5.
Place the foam end caps on either side of the satellite modem (
Figure 7
) and
press down to make sure the cap fits snugly.
6.
Carefully slide the end caps with the satellite modem into the box as shown
in
Figure 8
.
Pack the equipment
—
Continued
Note:
Record the
number.
You will need it for any inquiry. Also record the tracking number if you want
to track the return shipment to Hughes. The RMA number and tracking
number both appear on the UPS return label, as shown in
Figure 9
.
return material authorization (RMA)
7.
Close the box flaps—end flaps first and then the longer flaps.
8.
Apply the strip of tape provided in the return kit to the top of the box,
lengthwise, to seal the small separation between the longer flaps.
9.
Place the return label to Hughes Network Systems on the box so it covers
the old label with your address on it.
(The return label is included in the box.)
Figure 9 - R
tracking number
eturn label example showing locations of RMA number and
Note: The radio is the only outdoor part you need to return.
Remove the radio
Radio
Antenna
reflector
Figure 3 - Radio and antenna
1.
Go to the antenna location. Follow all precautions listed in panel 4.
2.
Cut the cable at the location indicated by the arrow.
Cut as close as you can to
the metal connector.
3.
Use a
1/4
inch Phillips head screwdriver and remove the screw at the bottom of
the radio as shown in
Figure 4
(indicated by the arrow).
4.
Lift the radio upward until it is free.
Figure 4 - Removing the radio from the feed support arm
Radio
Feedhorn
Track the return package
You can track the return package online at
with the tracking number.
www.ups.com
Check return shipment status
You can check the status of your return shipment online at
http://rmastatus.hughesnet.com
. You will need your site account number (SAN) or
RMA number. The RMA number appears on the return label, as shown in
Figure 5
.
Ship the package
To ship the equipment, take the box to any
staffed UPS location
or
give the box to
any UPS driver.
You can find UPS locations online at
www.ups.com/dropoff.
1.
Enter your address.
2.
Select the type of location you want to search for. Staffed UPS locations
include those designated as:
• The UPS Store
• UPS customer centers
• UPS Alliance locations
• Authorized shipping outlets
3.
Click the
Select
button and the locations of the preferred centers will be
displayed on a map.
=
Do
not
take the box to a UPS drop box
–
it will not fit.
=
If a pickup is required, call UPS at 1-800-742-5877. Say “send a package” and
then “schedule a pickup”. Be prepared to give the full UPS tracking number.
1039586-0001 Revision C
June 26, 2015
Feed support
arm
Make sure the modem is completely disconnected or powered off before
attempting to disconnect the radio assembly from the satellite antenna.
Failure to do so could result in exposure to RF radiation or electrocution ,
which could cause injury to the eyes or other injury.
CAUTION