Hughes HN9600, Руководство пользователя

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Chapter 1 • Overview
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Hughes Customer Care or another service provider. Please contact your customer
service representative in accordance with your service agreement.
For modems purchased from a retail channel or Hughes sales agent in the United
States or Canada
If you purchased this product through a retail channel or Hughes sales agent, you
have several support options. Please try these options in the order listed until you
find the help you need.
Begin at the HughesNet Customer Care page:
1. Open a web browser on a computer connected to the satellite modem. Enter the
web address
www.my.hughesnet.com
.
2. Click the HughesNet Customer Care link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available
on this page:
1. Search our Knowledge Base.
a. In the Self help section, click Knowledge Base Search.
b. Follow the on-screen instructions to find the information you need.
2. Email a Customer Care representative.
a. In the Contact Hughes section, click Email.
b. Complete the email form.
c. Click Email Us!
3. Chat with a Customer Care representative.
a. In the Contact Hughes section, click Chat.
b. Complete the chat form.
c. Click Chat with Us!
4. Call a Customer Care representative.
If none of these options helps you, call Hughes Customer Care at 1 (866) 347-3292.
For modems purchased from a value-added reseller (VAR) in the United States or
Canada:
If you purchased this product from a Hughes VAR, do not contact Hughes.
Contact your VAR for technical support according to the procedure supplied by
them. They are trained to help you with any technical problem.