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Corrective action
Reason
Error message
Call Installer Support with site name to
resolve the issue.
Attempting to register previously
registered ST Site Name or ST Site ID
using latitude and longitude values outside
of assigned microcell.
Relocation Not
Authorized
Call Installer Support with the satellite
router’s ESN and ST Name to resolve the
issue.
The satellite router’s security access
module is barred for a reason such as
nonpayment for service.
SAM ESN Blacklisted
by Operator
Call Installer Support with the satellite
router’s ESN to resolve the issue.
Attempting to register a previously
registered ST Site Name or ST Site ID at
a different location.
ST ESN Already In
Use
Call Installer Support with site name to
resolve the issue.
Attempting to register different equipment
using a previously registered ST Site
Name or ST Site ID.
ST Replacement Not
Authorized
Check to make sure the Terminal Site
Name is the correct name and was
The ST Site Name sent by the satellite
router is not known at the NOCC.
Invalid Site Name.
Please verify name
and try again.
entered correctly. If the name was
correctly entered, call Installer Support.
Management reasons for registration failure
Call Installer Support with site name to
resolve the issue.
The satellite router is included in a group
of routers that are barred from service.
Group Barred
Call Installer Support with site name to
resolve the issue.
The satellite router is barred from service.
Individually Barred
No action is required. Registration service
will be enabled when maintenance is
complete.
Registration services are not available
because internal maintenance is
underway.
Registration Services
Disabled
Verify the installation, for example, check
cable connections and connectivity to the
Satellite receive link is down.
Rx Air Interface Down
antenna. If the problem is not corrected,
repoint the antenna.
Verify the installation, for example, check
cable connections and connectivity to the
Satellite transmit link is down.
Tx Air Interface Down
antenna. If the problem is not corrected,
repoint the antenna.
Terminal Info parameters
The following table explains the parameters in the Terminal Info section, which is the common
lower part of the two screen shown in
Figure 17: Terminal Pointing Info screen
on page 25 and
Figure 21: Terminal Initialization Sequence complete
on page 34.
Table 7: Parameters in Terminal Info section (appears on two installation screens)
Comments
Possible values
Parameter
Left column
This is a summarized state.
Up
indicates satellite router
is healthy and able to transmit and receive.
Down
Up
Down
Terminal Operation
State
37
HN9500 Satellite Router Installation Guide
1037736-0001 Revision G
Chapter 5
Commissioning the satellite router
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