Hughes HN9400, Руководство по установке

Страница: 100 / 134

Figure 69: Problem Troubleshooting page
2. From the drop-down list to the left, select the symptom that best describes the problem you
are experiencing.
3.
From the drop-down list to the right, select how long ago you experienced the problem.
4. Click Diagnose .
5.
A screen appears, identifying the problem.
For example, one problem you could see is
Uplink Queuing
. The problem is underlined,
indicating that this is a link. If an asterisk appears next to the problem link, this means the
problem occurred in previous hours as well.
6. Click the problem link.
A screen explains the problem and possible remedial actions.
7. Follow the troubleshooting instructions on the screen.
8. If these steps do not correct the problem, contact Installer Support.
Cannot access the Internet
If you can access the System Control Center but you cannot access the Internet, you may be able
to resolve the problem by performing some or all of the following troubleshooting procedures:
• Confirming that the satellite router is commissioned on page 89
• Confirming the receive signal on page 90
• Confirming the transmit signal on page 90
• Confirming that TCP Acceleration is operational on page 91
• Confirming that Web Acceleration is operational on page 92
• Confirming NOC connectivity on page 93
• Confirming Internet connectivity on page 95
• Checking for viruses and firewall issues on page 96
Try each procedure in the order they are presented. After each procedure, try to access the
Internet. If you cannot access the Internet, continue to the next procedure.
HN9400 Satellite Router Installation Guide
88
1038554-0001 Revision B
Troubleshooting Chapter 8