Hughes HN
14
5.2.
Troubleshooting Communication Between AAQ and Modem/Router
Issue
Description
Corrective Action
No communication between
AAQ and modem/router
Warnings in AAQ GUI, device
window not populated
Check that the correct version of
the Hughes HN modem module
has been installed.
Check connections to modem
and network settings.
Device Window is not populated
No data in Device Window
Check connections to modem
and network settings.
Check that the target is
configured to use the Hughes HN
modem.
Check that the correct version of
the Hughes HN modem module
has been installed.
Acquisition does not complete
System never enters Fine
Peaking phase
Check that Polarization Peaking
is Enabled.
Acquisition is not successful
Device window displays Modem
Locked: unlocked. Antenna
performs Maximum Elevation
Steps and displays “All Signal
Sources Tried With No Valid
Signal Detected” error popup.
Check Rx cable for proper
connection/damage.
Following acquisition modem
loses lock
Device window displays Signal
Level: SQF: 1, Modem Locked:
unlocked.
Check Rx cable for proper
connection/damage.
Acquisition Paused and does not
resume
AAQ GUI message is “(XX0110)
Paused”. Device Window
displays Signal Level: --, Modem
Locked: unlocked, Acquisition
Msg: Waiting for Socket, Modem
Msg: Not Connected
Check Ethernet connection
between AAQ CIP and modem.
Note: The acquisition may pause
for up to 10 minutes during a
normal acquisition while waiting
for the modem
Acquisition process is very slow
Acquisition takes many Elevation
Steps
Check HughesHN Noise Sample
Time. May need to be set to a
higher value.
Check antenna calibration.
