24
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Grill burner
will not light
1. The ignition wire came off the
electrical igniter.
2. The distance between the ignition pin
and the burner is greater than
2.54mm / 0.1inch- 5.08mm / 0.2
inch(side burner).
3. The ignition wire is broken.
4. The battery has died.
5. The battery is in the wrong polarity.
6. The electrode tip does not
produce sparks at the burner port.
7. No gas supplied.
8. Air shutter opening is too big.
1. Reconnect the ignition wire to the electrical igniter.
2. Loosen the ignition pin and adjust the distance,
then fasten it again.
3. Call customer service for a replacement ignition
wire.
4. Install a new AA battery.
5. Change the battery polarity.
6. Reinstall the electrode.
7. Turn on the regulator valve.
8. Loosen the air shutter and adjust the opening to a
smaller size.
Burner flame is
yellow and gas
odor can be
smelled
1. The air shutter opening is
not properly set.
2. Spiders or insects block the air
shutter.
3. Gas leaks.
1. Loosen the air shutter and adjust the opening to
have blue flames.
6.35mm (1/4 in.) opening for LPG.
2. Clean blockages.
3. Check for the source of gas leaks.
Excessive flare-up
1. Grilling fatty meats while knobs on
“HIGH”.
2. Spray water on gas flames.
3. Hood closed when grilling.
1. Grill fatty meats when the grids are cold while the
knobs are on the “LOW” setting. Move the meats
to the warming rack if flare up continues until flame
settles down.
2. Never spray water on gas flames.
3. Hood up when grilling.
Burner blows out
1. LP tank is empty.
2. Burner is not aligned with the control
valve.
3. Gas supply is not sufficient.
1. Refill the LP Tank.
2. Install the burner correctly.
3. Check the gas supply hose and make
sure there are no leaks and no knots.
Low heat with the
knob in “HIGH” position
1.
Ports are blocked.
2.
LP tank has run out.
1.
Clear ports of any obstructions.
2.
Refill the LP tank.
Low heat,
LP gas
The propane regulator assembly
incorporates an excess flow device
designed to supply the grill with
sufficient gas flow. Rapid changes in
pressure can trigger the excess flow
device, providing a low flame and low
temperature.
Please follow these instructions:
1. Make sure all burners are “OFF”.
2. Open the tank valve and wait 5 minutes.
3. Light the burner one at a time
following the lighting instructions
listed on the door liner.
Sudden drop in gas flow
or low flame
1.
Out of gas.
2.
Excess flow valve tripped.
3.
Vapor lock at coupling nut/LP
cylinder connection.
1.
Check for gas in LP cylinder.
2.
Turn off knobs, wait 30 seconds and light grill. If
flames are still low, turn off knobs and LP cylinder
valve. Disconnect regulator. Reconnect regulator
and leak test. Turn on LP cylinder valve, wait 30
seconds and then light grill.
3.
Turn off knobs and LP cylinder valve. Disconnect
coupling nut from cylinder. Reconnect and retry.
