HUAWEI TE40&TE50&TE60 Videoconferencing
Endpoint
Administrator Guide
12 Troubleshooting
Issue 01 (2013-09-30)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
140
Problem
Possible Cause
Solution
is in use during a
conference, you
cannot view the
desired site.
broadcast, and all the sites must view
that site except the chair site and
broadcast site.
site broadcast.
A site is having the floor, and
non-chair sites cannot view other
sites.
Ask the chair site to enable
the discussion function.
The chair site has enabled the
Voice
Activation
function.
Ask the chair site to
disable the
Voice
Activation
function.
No video is sent from the site you
want to view.
Ask the related site
administrator to
troubleshoot the site video.
The
View Site
function is restricted
on the RM or the SMC.
Contact the
videoconferencing system
administrator to resolve
this problem.
12.3 Restoring Default Settings
If customized endpoint settings do not bring expected effects (for example, the display device
fails to deliver images because of incorrect input or output port settings), use the
Restore
Default
function to restore your endpoint to its default settings.
Restoring your endpoint to its default settings causes the loss of certain stored information, for
example, site information in the address book, call records, and logs.
Choose
Advanced
>
Settings
>
Installation
>
Restore Default
. In the displayed dialog box,
enter the endpoint serial number and select
OK
.
To view the serial number of your endpoint, choose
Advanced
>
Diagnostics
>
System
Information
>
Version
.
Press and hold the RESET button on the back of the endpoint for about 10 seconds, and the endpoint
will be restored to its default settings and restart. After the endpoint is restored to its default settings,
its IP address is reset to 192.168.1.1.