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Page 79

Sunrise Internet Box

User Manual

3.12.6 Diagnosing Network Connection Exceptions

If the

Sunrise Internet Box 5G

cannot connect to the Internet, use the diagnostics

tools to identify the possible causes.

Performing a Ping Test

If the

Sunrise Internet Box 5G

cannot connect to the Internet, perform a ping test to

identify the possible causes.

Procedure

Step 1

Choose

Advanced

System

Diagnosis

Step 2

Select

Ping

from the

Diagnosis method

drop-down list box

Step 3

In the

Destination IP address/domain name

text box, enter the IP address or

domain name, for example www.google.com

Step 4

Set

Timeout period

Step 5

Click

Diagnosis

The diagnostics results are displayed in the

Result

area on the bottom of the page.

----End

Figure 56 Ping Test

Содержание Sunrise Internet Box 5G

Страница 1: ...Page 1 Sunrise Internet Box 5G User Manual Sunrise Internet Box 5G User manual ...

Страница 2: ...ow to use this Document Section 1 Presentation of the Sunrise Internet Box 5G Section 2 Description and hardware installation of the Sunrise Internet Box 5G Section 3 Configuration of the Sunrise Internet Box 5G Section 4 FAQ and Troubleshooting ...

Страница 3: ... Statistics Function 22 3 6 Update 23 3 6 1 Online Update not supported Sunrise service 23 3 6 2 Local Update not supported Sunrise service 25 3 6 3 Setting Auto Update not supported Sunrise service 26 3 7 PIN Management not applicable for SIM card provided by Sunrise 27 3 7 1 Enabling or Disabling PIN Verification 27 3 7 2 Changing the PIN 28 3 7 3 Enabling or Disabling Automatic PIN Verification...

Страница 4: ...ng Between Languages 75 3 12 3 Changing the Password 76 3 12 4 Restoring Default Settings 77 3 12 5 Rebooting the Sunrise Internet Box 5G 78 3 12 6 Diagnosing Network Connection Exceptions 79 3 12 7 System logs 81 3 12 8 Setting the Antenna Type 82 3 12 9 Update Settings not supported Sunrise service 83 3 12 10 Scheduled restart 84 3 12 11 Enabling Link not supported Sunrise service 85 3 13 Config...

Страница 5: ... Icons That Indicate No Signals and No Service Are Displayed 92 4 2 Wi Fi settings 93 4 2 1 How do I check or change the Wi Fi password 93 4 2 2 How do I hide or stop hiding the Wi Fi SSID 94 4 2 3 How do I create a Wi Fi blacklist or whitelist 95 4 2 4 How do I set parental controls on my Sunrise Internet Box 5G 96 4 2 5 How can I use WPS PBC to connect a device to my Sunrise Internet Box 5G s Wi...

Страница 6: ...ine Update 24 Figure 13 Local Update 25 Figure 14 Auto update 26 Figure 15 PIN Code Management 27 Figure 16 PIN Code Settings 28 Figure 17 PIN Code Modification 29 Figure 18 PIN Code Changing 29 Figure 19 Ethernet Settings 33 Figure 20 Ethernet Status 34 Figure 21 MAC Address Clone 35 Figure 22 Wi Fi Security Settings 36 Figure 23 Hide Wi Fi SSID 37 Figure 24 Enabling and Configuring Wi Fi 38 Figu...

Страница 7: ...NAT Settings 67 Figure 46 Filtering Specified Websites 68 Figure 47 DDNS Settings 70 Figure 48 MAC Address Filter 71 Figure 49 Parental Control Settings 72 Figure 50 Internet Access Time Control 73 Figure 51 Device Information 74 Figure 52 Language Settings 75 Figure 53 Changing the Password 76 Figure 54 Restoring Default Settings 77 Figure 55 Rebooting the Sunrise Internet Box 5G 78 Figure 56 Pin...

Страница 8: ...Fi blacklist whitelist 95 Figure 71 Parental Control 96 Figure 72 Internet Access Time Control 96 Figure 73 Hi WPS button 97 Figure 74 Wi Fi WPS connection trough PBS 98 Figure 75 Devices Management 100 Figure 76 Internet Connection APN 101 Figure 77 Internet Connection Profile Management 102 Figure 78 Data Usage Limit Statistics 103 Figure 79 Mobile Network Usage Limit 104 ...

Страница 9: ...ries with network configuration Working band 5G N41 78 LTE B1 3 5 7 8 20 28 32 34 38 39 40 41 42 43 Wi Fi 802 11 b g n a ac ax 2 4GHz Wi Fi 2x2 MIMO up to 300Mbps 5 GHz Wi Fi 4x4 MIMO up to 4 8Gbps 1Gbps port for LAN WAN 1Gbps port for LAN Customer management via Web UI Operator maintenance via TR 069 and TR 143 Optional 5GHz Wi Fi preferred option band steering The Sunrise Internet Box 5G can acc...

Страница 10: ...Page 10 Sunrise Internet Box 5G User Manual Figure 1 Home Network Overview ...

Страница 11: ...rs and buttons Figure 2 Sunrise Internet Box 5G connectors and buttons Item Meaning 1 Power button Press and hold the Power button for 2 or more seconds to switch the Sunrise Internet Box 5G on off 2 LAN port RJ45 connector Connect to devices over an Ethernet connection For example computers printers network storage devices etc ...

Страница 12: ...owered on Flashing Sunrise Internet Box 5G is restoring factory settings 7 Hi WPS button Press the button 1 to 5 seconds to start the WPS process 8 Wi Fi indicator On Wi Fi is enabled Flashing quickly A WPS connection pairing is being set up Flashing slowly A pair able WPS device is detected Off Wi Fi is disabled 9 4G signal indicator Steady green Strong Steady yellow Moderate Steady red Weak Off ...

Страница 13: ...Box 5G in an upright position and as close to a window as possible This will help to get the best possible signal Figure 3 Installing Sunrise Internet Box 5G 1 2 Plug in the power cable Turn on the Sunrise Internet Box 5G To do so press the ON OFF button for three seconds As soon as the Sunrise Internet Box 5G lights up in blue it is switched on Figure 4 Installing Sunrise Internet Box 5G 2 ...

Страница 14: ...ailed to recognize the SIM card 5G signal indicator Steady green Strong Steady yellow Moderate Steady red Weak Off No 5G signal 4 Now connect your mobile device to the Wi Fi network and start surfing at the highest speed The necessary information Wi Fi name and password can be found on the top and bottom of the Sunrise Internet Box 5G Or there s an even simpler way iOS Scan the QR code with your s...

Страница 15: ...G and it cannot be used with any other device Sunrise Internet Box 5G will work only with Sunrise provided SIM cards SIM card replacement is not allowed To remove the SIM card gently press the SIM card in until it clicks The card will automatically pop out Do not insert or remove a SIM card when the Sunrise Internet Box 5G is running as this may affect performance or damage the SIM card Figure 7 I...

Страница 16: ... 1 Setup Wizard The setup wizard guides you through setting up the Sunrise Internet Box 5G at your first login Procedure Step 1 The setup wizard is automatically displayed if this is your first time logging in Step 2 Set the parameters as instructed On Welcome Screen right top corner select the desired language Enter the default UI Password mention on the label at the bottom of the Sunrise Interne...

Страница 17: ... Offline Devices lists check the information of online and offline devices connected Step 3 From the Offline Devices list user can click Delete to delete the selected device Step 4 From the Online device user can edit the name of Device Step 5 From the Internet Access list user can enable or disable the Internet access permission for the selected device for both online and offline devices End Figu...

Страница 18: ... to Internet is NAT ed As a consequence there may be limitations with remote connections to the Sunrise Internet Box 5G e g inbound Remote Desktop online games e g Nintendo Switch Procedure Step 1 Choose Network Settings Mobile Network Internet Connection Step 2 Enable or disable Mobile Data by default is enabled Step 3 Data roaming is by default disabled Data roaming is not applicable for Sunrise...

Страница 19: ...nformation here End 3 4 2 Establishing a VPN Connection User can access his company s intranet on a terminal device such as a PC via VPN after configuring VPN settings on the Sunrise Internet Box 5G Procedure Step 1 Go to Advanced Router VPN Step 2 Select L2TP VPN client from Connection type Step 3 Configure VPN settings Parameter Description LNS address IP address of the L2TP server Layer 2 Tunne...

Страница 20: ...Page 20 Sunrise Internet Box 5G User Manual Parameter Description PPP user name Provided by your VPN server provider PPP password Provided by your VPN server provider End ...

Страница 21: ...ics provide the network connection duration and traffic generated Context Traffic statistics are provided for your reference only Accurate traffic records can be obtained from the bill provided by your operator Procedure Step 1 Click Tools Statistics Step 2 View the traffic data End Figure 10 Traffic Statistics Note ...

Страница 22: ...tistics Step 2 Click Clear History End 3 5 3 Setting the Monthly Traffic Statistics Function User can set the monthly traffic statistics function and view the data usage in the current month Procedure Step 1 Choose Tools Statistics Step 2 Click on Step 3 Check Set monthly package and set Your monthly data plan Step 4 Click Save End Figure 11 Monthly Traffic Statistics Settings ...

Страница 23: ...maintenance window 02 00 05 00 3 6 1 Online Update not supported Sunrise service Note The Sunrise Internet Box 5G supports online update however this option is not supported nor recommended by Sunrise Procedure Step 1 Choose Advanced Updates During your update do not close the browser or unplug the Sunrise Internet Box 5G When detecting a new version and being updated the Sunrise Internet Box 5G r...

Страница 24: ...Page 24 Sunrise Internet Box 5G User Manual Figure 12 Online Update ...

Страница 25: ... package stored on your computer Step 3 Click Browse Step 4 Click Update Step 5 On successful update pop up message displays update successful 0 During the update do not disconnect the Sunrise Internet Box 5G from its power supply or your computer When the update is complete the Sunrise Internet Box 5G automatically restarts with the new version installed During the update do not disconnect the Su...

Страница 26: ...ng Auto Update not supported Sunrise service You can perform this task to enable system auto update however this option is not supported nor recommended by Sunrise Procedure Step 1 Select Advanced Updates Step 2 Select Auto update End Figure 14 Auto update ...

Страница 27: ...rrect PIN If you enter your PIN incorrectly three times consecutively the SIM USIM UIM card is locked and you must enter the PIN unlock key PUK If you enter the PUK incorrectly ten times consecutively the SIM USIM UIM card is locked permanently If you cannot enter the correct PIN or PUK network associated functions are unavailable The PIN and the PUK are provided with the SIM USIM UIM card If you ...

Страница 28: ...anging the PIN If PIN verification is turned on you can change the PIN Procedure Step 1 Choose Advanced System PIN Code Management Step 2 Enable PIN verification and select Modify PIN Code Step 3 Enter the current PIN Step 4 Enter a new PIN and confirm the PIN Step 5 Click Save End ...

Страница 29: ...Page 29 Sunrise Internet Box 5G User Manual Figure 17 PIN Code Modification Figure 18 PIN Code Changing ...

Страница 30: ...s enabled you are required to enter the PIN at each startup of the Sunrise Internet Box 5G to verify whether the SIM UIM is valid Procedure Step 1 Choose Advanced System PIN Code Management Step 2 Enable PIN Code Management Step 3 Set Auto validate to either of the following Off to disable automatic verification On to enable automatic verification End ...

Страница 31: ...d dynamic IP parameters For details see PPPoE Dial up Settings and Dynamic IP Settings Access the Internet using a PPPoE dial up connection or a dynamic IP address 1 Select PPPoE Dynamic IP from the Connection mode drop down list 2 Set Point to Point Protocol over Ethernet PPPoE and dynamic IP parameters For details see PPPoE Dial up Settings and Dynamic IP Settings You have the user name and pass...

Страница 32: ...ional provided by your network service provider 3 Set the MTU The client is connected with a network cable but no Ethernet connection is available Select LAN only from the Connection mode drop down list NOTE You can also unplug the network cable and access the Internet using the cellular data network When Connection mode is set to PPPoE Dynamic IP or Static IP you can enable virtual LAN and set pa...

Страница 33: ...Page 33 Sunrise Internet Box 5G User Manual Figure 19 Ethernet Settings ...

Страница 34: ...tion status MAC address Connection mode IP address Subnet mask Default gateway and so on End Figure 20 Ethernet Status 3 8 3 MAC Address Clone MAC address clone allows multiple devices to connect to the Sunrise Internet Box 5G and access the Internet Procedure Step 1 Go to Network Settings Ethernet Ethernet Settings Step 2 At the bottom of page the drop down list on the right side of Clone MAC Add...

Страница 35: ...ternet Box 5G User Manual You can select Manual input from the drop down list and enter the MAC address in MAC address Or select Do not clone from the drop down list Step 3 Click Save End Figure 21 MAC Address Clone Note ...

Страница 36: ...ed on 2 4 or 5 GHz SSID Figure 22 Wi Fi Security Settings Step 3 Modify the Wi Fi name in the Wi Fi name SSID text box Step 4 Select an encryption method in the Security mode drop down list None open Unencrypted No security key is required for a device to connect to the Wi Fi network User can connect SSID without any password To ensure Wi Fi security it is recommended that you set a security key W...

Страница 37: ...ter the correct Wi Fi name SSID of the Wi Fi network You would like to connect to Note that Wi Fi WPS will be unavailable if Hide Wi Fi option is enabled Figure 23 Hide Wi Fi SSID Step 7 Click Save End 3 9 2 Enabling and Configuring Wi Fi Follow the steps below to configure and enable disable your Wi Fi network Procedure Step 1 Click Wi Fi Settings Step 2 Wi Fi button will enable or disable the Wi...

Страница 38: ...rsion 2 more secure than WPA PSK WPA WPA2 PSK supports both WPA2 PSK and WPA PSK Your device can use either WPA PSK or WPA2 PSK to connect to the Wi Fi network Step 5 Enter your Wi Fi password Step 6 Click Save End Figure 24 Enabling and Configuring Wi Fi 3 9 3 Guest Wi Fi This section describes how to set up guest Wi Fi Procedure as default the SSID and password are present Step 1 Choose Wi Fi Se...

Страница 39: ...crypted open the default password is set user can update the desired password Note The Guest Wi Fi password and standard Home Wi Fi password cannot be the same Open Anyone can connect to the guest Wi Fi network Encrypted Access to the guest Wi Fi network requires the password you set in the Wi Fi password text box Step 7 Click Save The Time remaining row displays the remaining active period of the...

Страница 40: ...Page 40 Sunrise Internet Box 5G User Manual Figure 25 Guest Wi Fi Settings ...

Страница 41: ...t the working band you need following the instructions Procedure Step 1 Choose Advanced Wi Fi Wi Fi Advanced Settings Step 2 Select a working band from the Bandwidth drop down list By default Bandwidth for 2 4 and 5 GHz Wi FI are set to Auto Default End Figure 26 Working Band Settings Note ...

Страница 42: ...Wi Fi Wi Fi Advanced Settings Step 2 Select a channel from the Channel drop down list box Step 3 Click Save If you do not know which channel to select select auto The Sunrise Internet Box 5G will then automatically select a channel In some case the higher channel are not selected depends on local DMF channel policy End Figure 27 Channel Settings Note ...

Страница 43: ... Device to your Sunrise Internet Box 5G Through STA remote device PIN You can simply enter the device PIN code on your Sunrise Internet Box 5G web UI to connect the device to your Sunrise Internet Box 5G s Wi Fi and visit the Internet using Sunrise Internet Box 5G Step 1 Set the WPS connection method to PIN on your device and remember the PIN code displayed on the screen See your device s user gui...

Страница 44: ...x 5G s Wi Fi Procedure Step 1 On the Sunrise Internet Box 5G s web UI go to Advanced Wi Fi Wi Fi WPS Enable or disable the WPS switch on the right side of WPS You cannot configure the WPS connection if WPS is disabled Apple devices don t supports WPS Step 2 Click PBC Connect See your device s user guide for detailed operation instructions Click PBC Connect within two minutes after you press the WP...

Страница 45: ...8 8 1 in your browser address bar and log in to your Sunrise Internet Box 5G s web based management page Go to Advanced Wi Fi Wi Fi WPS Enable WPS on the right side of WPS WPS connection is not available if WPS is disabled This method is generally supported on PCs or laptops with a wireless network adapter but not supported on phones Step 2 Enable PIN Step 3 To obtain the PIN code Click Generate P...

Страница 46: ...net Box 5G When the device is connected to the Sunrise Internet Box 5G s Wi Fi the Sunrise Internet Box 5G s Wi Fi indicator will turn from flashing to steadily lit For setting the WPS on remote device please refer to the device user guide End Figure 30 Wi Fi WPS connection through generated AP PIN Note ...

Страница 47: ...3 Select a filtering mode Allow If a client MAC address is in the MAC address list the client is allowed to connect to the Sunrise Internet Box 5G through Wi Fi Block If a client MAC address is in the MAC address list the client is not allowed to connect to the Sunrise Internet Box 5G through Wi Fi Note if the MAC address of device are in allow or block list then device is allowed to have access s...

Страница 48: ...llowed to access the Wi Fi network for example 40 4D 8E 6D 80 7D 2 Choose Advanced Wi Fi Wi Fi MAC Filter Set Filter mode to Allow 3 Click New In the MAC address text box enter 40 4D 8E 6D 80 7 Figure 32 Allowing a Specified Client to Access the Wi Fi Network 4 Click Confirm Figure 33 Add a Wi Fi MAC Address ...

Страница 49: ...Page 49 Sunrise Internet Box 5G User Manual ...

Страница 50: ... DHCP IP range and DHCP lease time are available to be set only when the DHCP server is enabled After the DHCP server is enabled enable the function to automatically obtain an IP address and a DNS server address from clients Procedure Step 1 Choose Advanced Router DHCP Step 2 In LAN IP address enter the two last digits of the Sunrise Internet Box 5G s IP address Step 3 On the DHCP server right cli...

Страница 51: ...P Server If the Dynamic Host Configuration Protocol DHCP server is disabled the Sunrise Internet Box 5G does not allocate IP addresses to clients connected to it and IP addresses must be entered from each client Procedure Step 1 Choose Advanced Router DHCP Step 2 Disable DHCP server Step 3 Click Save End ...

Страница 52: ... Network and Internet Network and Sharing Center Change adapter settings Wireless Network Connection Step 4 Right click the network icon that you want to configure and choose Properties Step 5 On the Networking tab page choose Internet Protocol Version 6 TCP IPv6 or Internet Protocol Version 4 TCP IPv4 and then click Properties Step 6 On the Internet Protocol 6 TCP IPv6 Properties dialog box selec...

Страница 53: ... you can assign a static IP address to the designated device Procedure Step 1 Choose Advanced Router DHCP Step 2 Click New fill in your designated IP address and the MAC address of your device in the IP and MAC Address Binding List table Step 3 Click Save End Figure 36 Bind IP and MAC address Settings ...

Страница 54: ...ed Security Firewall Step 2 Select Enable firewall to enable the firewall or clear it to disable the firewall Other parameters are available only if you select Enable firewall Step 3 Select Enable IP address filter to enable the function of filtering IP addresses Step 4 Select Disable WAN port ping to disable the ping function Step 5 Select Enable domain name filter to enable the function of filte...

Страница 55: ...Page 55 Sunrise Internet Box 5G User Manual Figure 37 Firewall Settings ...

Страница 56: ...21 Transferring files TELNET 23 Remotely logging into a computer Contact your service provider if you are unsure of the service port Procedure Step 1 Go to Advanced Security IP Filter Step 2 Select Filter mode Blacklist to block and Whitelist to allow IP to access the trusted IP Step 3 Click New and configure settings on the pop up page according to your needs Step 4 User can Block Whitelist the d...

Страница 57: ...Page 57 Sunrise Internet Box 5G User Manual Figure 38 LAN IP Filter ...

Страница 58: ...IP type Select IPv4 Protocol Select TCP UDP NOTE If you don t know the protocol type select TCP UDP and the Sunrise Internet Box 5G will automatically select a matching protocol Device Dropdown with list of devices currently connected or connected in past LAN Port Enter 80 LAN IP Address You can view the IP addresses of clients connected to the Sunrise Internet Box 5G on the Devices page If the us...

Страница 59: ...New and set the parameters Step 3 Click Save to save the settings Edit to edit an item Delete to delete an item Step 4 Click Status for the settings to take effect End Configuring an FTP Server To enable a client to provide FTP services and be accessed by external users do the following 1 Configure a virtual server Name Protocol WAN Port LAN IP Address LAN Port My FTP server TCP 21 22 Enter the IP...

Страница 60: ...Page 60 Sunrise Internet Box 5G User Manual Figure 40 Virtual Server Settings ...

Страница 61: ...or the settings to take effect End Example of the Configuration of a Special Application A client in the LAN uses TCP to access the MSN game server through port 47624 When the game starts the game server uses TCP and port 2400 to set up a connection to the client that tries to access the server In this case you must configure dynamic port forwarding because the game conflicts with the following de...

Страница 62: ...Page 62 Sunrise Internet Box 5G User Manual For details about Trigger Protocol Trigger Port Open Protocol and Open Port contact your service provider Figure 41 Special Applications Settings Note ...

Страница 63: ... while the rest of the network is firewalled If external users cannot access certain network services provided by the local area network LAN use the DMZ function provided by the Sunrise Internet Box 5G to set the client that provides the required network services as the DMZ host external users can then access these services properly Prerequisite DMZ users are not protected by the firewall and may ...

Страница 64: ...Page 64 Sunrise Internet Box 5G User Manual Figure 42 DMZ Settings ...

Страница 65: ...o initiate change or end a session An application level gateway ALG is a specific application of SIP and is used to check the status of data packages To complete a SIP application enable the SIP ALG Procedure Step 1 Choose Advanced Security SIP ALG Settings Step 2 Enable or disable SIP ALG status Step 3 In SIP port enter the SIP port number provided by your service provider Step 4 Click Save End F...

Страница 66: ...part of Sunrise Customer Services support The Universal Plug and Play UPnP service realizes intelligent connection between two UPnP devices using port forwarding UPnP devices can obtain IP addresses automatically and access the Internet dynamically Procedure Step 1 Choose Advanced Security UPnP Settings Step 2 Select UPnP status to enable or disable the UPnP service End Figure 44 UPnP Settings ...

Страница 67: ...ernal private IP addresses into external public IP addresses to provide a solution to the impending exhaustion of IP addresses Sunrise Internet Box 5G supports port restricted cone NAT and symmetric NAT You can configure the NAT settings as required Procedure Step 1 Choose Advanced Security NAT Settings Step 2 Select from the following options Cone to enable port restricted cone NAT This type of N...

Страница 68: ...Internet Box 5G enables you to specify and filter undesirable websites Procedure Step 1 Choose Advanced Security Domain Filter Step 2 Click New Step 3 In Domain Name enter the address of the website you want to filter Step 4 Click OK Step 5 Click Save End Figure 46 Filtering Specified Websites ...

Страница 69: ...sociate its dynamic WAN IP to a fixed domain name Then Sunrise Internet Box 5G services can be accessed through the fixed domain name at anytime anywhere without needing to track the Sunrise Internet Box 5G s WAN IP Procedure Step 1 Choose Advanced Router DDNS Step 2 Click New Step 3 In the displayed dialog box set the DDNS parameters The user name and password must be registered on the DDNS servi...

Страница 70: ... website In this example the DDNS service provider website is http www dyndns org and the registered user name and password are both admin 2 In the displayed dialog box set the parameters as follows Service Provider Domain Name User name Password DynDNS org www abc com admin admin 3 Click Save 4 Internet users will then be able to access your resources by accessing www abc com from their browsers ...

Страница 71: ...lter Step 2 Select Filter mode Allow If a device s MAC address is in the MAC address list the device can connect to the Sunrise Internet Box 5G Block If a device s MAC address is not in the MAC address list the device will be denied access to the Sunrise Internet Box 5G Step 3 Click New and configure settings on the pop up page according to your needs Step 4 From Host select the device you want to...

Страница 72: ... access the Internet during set time periods Procedure Step 1 Go to Tools Parental Control Step 2 User can select time duration of recruiting internet access Step 3 Repeats help user to configure the blocking is to be repeated on selected days Step 4 Enable on Device will block the internet access on check devices Step 5 Click and configure settings according to your needs End Figure 49 Parental C...

Страница 73: ...Page 73 Sunrise Internet Box 5G User Manual Figure 50 Internet Access Time Control ...

Страница 74: ...stem Management 3 12 1 Viewing the device s Information This section describes how to view the information about the device Procedure Step 1 Choose Advanced System Device Information Step 2 View the device s information End Figure 51 Device Information ...

Страница 75: ...ges This section describes how to switch between the Sunrise Internet Box 5G s user interface languages Procedure Step 1 Click the drop down list in upper right corner of the page Step 2 From the language drop down list select the desired language E Figure 52 Language Settings ...

Страница 76: ...anagement page change the login password Procedure Step 1 Choose Advanced System Modify Password Step 2 Enter the current password Step 3 Enter a new password and confirm it The password can only contain numbers letters and symbols English characters only Step 4 Click Save End Figure 53 Changing the Password Note ...

Страница 77: ...gs After you restore the Sunrise Internet Box 5G to its default settings your personal information will be deleted and parameters will be restored to their default values Procedure Step 1 Choose Advanced System Reset Step 2 Click Reset End Figure 54 Restoring Default Settings ...

Страница 78: ... Manual 3 12 5 Rebooting the Sunrise Internet Box 5G This section describes how to reboot the Sunrise Internet Box 5G Procedure Step 1 Choose Advanced System Restart Step 2 Click Restart End Figure 55 Rebooting the Sunrise Internet Box 5G ...

Страница 79: ...not connect to the Internet perform a ping test to identify the possible causes Procedure Step 1 Choose Advanced System Diagnosis Step 2 Select Ping from the Diagnosis method drop down list box Step 3 In the Destination IP address domain name text box enter the IP address or domain name for example www google com Step 4 Set Timeout period Step 5 Click Diagnosis The diagnostics results are displaye...

Страница 80: ...hoose Advanced System Diagnosis Step 2 Select Traceroute from the Diagnosis method drop down list box Step 3 In the Destination IP address domain name text box enter the IP address or domain name for example 8 8 8 8 or www google com Step 4 Set Maximum hops and Timeout period Step 5 Click Diagnosis The diagnostics results are displayed in the Result area on the bottom of the page End Figure 57 Tra...

Страница 81: ...running events Procedure Step 1 Choose Advanced System System Settings Step 2 Select the corresponding log level from the Display type drop down list Step 3 Select the corresponding log level from the Display level drop down list All logs are displayed in the output box End Figure 58 System Logs Note ...

Страница 82: ...ing the Antenna Type This topic describes how to set the antenna type Procedure Step 1 Choose Advanced System System Settings Step 2 Select the antenna type from the drop down list Auto Internal External Mix Step 3 Click Save End Figure 59 Antenna Settings ...

Страница 83: ...anagement page Context The update without login feature is enabled by default on all software versions that support this feature Once enabled all Wi Fi users connected to Sunrise Internet Box 5G can update the device without logging in If you do not wish to let other users perform an update it is recommended that you disable this feature to avoid security risks Procedure Step 1 Choose Advanced Sys...

Страница 84: ...er Manual 3 12 10 Scheduled restart You can set the system to restart within the specified time period Procedure Step 1 Choose Advanced System System Settings Step 2 Select the Scheduled restart check box End Figure 61 Scheduled restart ...

Страница 85: ... supported Sunrise service Note configuration and potential issues related to Link are not part of Sunrise Customer Services support Link enables interconnection between devices Procedure Step 1 Choose Advanced System System Settings Step 2 Enable Link End Figure 62 Link ...

Страница 86: ...l to sync the Sunrise Internet Box 5G to the server time Procedure Step 1 Go to Advanced System Time Settings Step 2 Enable SNTP Step 3 Select Primary NTP server the preferred server to sync to Step 4 Select Primary NTP server the alternative server to sync to Step 5 Select Local time zone Step 6 Click Save End Figure 63 Time Settings ...

Страница 87: ...st home usage scenarios The actual coverage effect depends on the placement of your Sunrise Internet Box 5G the structure of your home and the level of Wi Fi interference If there are multiple Wi Fi signals nearby set your Sunrise Internet Box 5G to a channel with less interference 4 1 4 How many connections does the Sunrise Internet Box 5G support You can connect directly up to 2 devices to the S...

Страница 88: ...wider signal coverage WPS When the indicator is steady on press the Sunrise Internet Box 5G Hi WPS button for 5 seconds and within two minutes press WPS button on other Wi Fi device for example your printer to enable the standard WPS negotiation and connect the Wi Fi device to the Wi Fi network of the Sunrise Internet Box 5G Apple Devices are not supporting WPS 4 1 8 What does an external antenna ...

Страница 89: ...N port using an Ethernet cable Open your Internet browser Enter 192 168 8 1 in your browser address bar and log in to your Sunrise Internet Box 5G s web based management page 2 Go to Advanced System Device Information to check the product version Figure 64 Device Information End 4 1 11 Are online updates supported Sunrise does not support nor recommend to perform online not manual update of Sunris...

Страница 90: ... 5G and use a sharp pointed object for example a needle to press and hold the reset hole Release when the Power indicator blinks After the Sunrise Internet Box 5G has restarted it is restored to its factory settings Method 2 Log in to the web based management page and choose Advanced System Reset and click the Reset button Figure 65 Reset Sunrise Internet Box 5G ...

Страница 91: ...ent page 2 Choose Advanced System Modify Password Enter the current password the new password and confirm the new password and then click Save Figure 66 Modify password End 4 1 14 Clients Cannot Access the Internet Properly Procedure Step 1 Check that clients are connected to the Sunrise Internet Box 5G properly Step 2 Check that the Sunrise Internet Box 5G is powered on properly Step 3 Check that...

Страница 92: ...5G check that the MAC address of the client is not in the Block list End 4 1 16 Wi Fi Key Is Forgotten Log in to the management page and obtain the current Wi Fi key Restore the default settings Check the relevant label on the Sunrise Internet Box 5G to obtain the default Wi Fi key 4 1 17 Multi Network IP Address Conflict Occurs When multiple types of Internet connections are used simultaneously o...

Страница 93: ...puter to the Sunrise Internet Box 5G s connect the computer to the Sunrise Internet Box 5G s LAN port using an Ethernet cable Open your Internet browser Enter 192 168 8 1 in your browser address bar and log in to your Sunrise Internet Box 5G s web based management page 2 Choose Wi Fi Settings Wi Fi Basic Settings to check the current SSID and password To modify the SSID and password enter the new ...

Страница 94: ...able Open your Internet browser Enter 192 168 8 1 in your browser address bar and log in to your Sunrise Internet Box 5G s web based management page 2 Choose Advanced Wi Fi Wi Fi Security Settings Click next to the SSID Figure 68 Wi Fi SSID 3 Check the Hide Wi Fi and then click Save Figure 69 Hide Wi Fi SSID End To stop hiding the SSID uncheck the Hide Wi Fi and then click Save ...

Страница 95: ... the Sunrise Internet Box 5G s Wi Fi network or connect the computer to the Sunrise Internet Box 5G s LAN port using an Ethernet cable Open your Internet browser Enter 192 168 8 1 in your browser address bar and log in to your Sunrise Internet Box 5G s web based management page 2 Go to Advanced Wi Fi MAC Filter Enable Wi Fi MAC Filter Set the Sunrise Internet Box 5G to Blacklist block access from ...

Страница 96: ...etwork of your Sunrise Internet Box 5G or to the LAN port on the Sunrise Internet Box 5G using an Ethernet cable Open a browser enter 192 168 8 1 in the address bar and then enter the password to access your Sunrise Internet Box 5G s web based management page Go to Tools Parental Control and click Figure 71 Parental Control Select the time week and device name you want to add parental controls for...

Страница 97: ...ur device software for example it could be a virtual button in your phone s WPS app Apple devices do not currently support WPS For instructions on how to set up a WPS connection for devices other than HUAWEI phones consult the accompanying user guide for your device Method 1 Using the Hi WPS button 1 On your phone go to Settings Wi Fi Advanced Settings WPS Connection exact steps may vary with diff...

Страница 98: ...net Box 5G s When the phone is connected to the Sunrise Internet Box 5G s Wi Fi the Sunrise Internet Box 5G s Wi Fi indicator will turn from flashing to steadily lit Figure 74 Wi Fi WPS connection trough PBS End 4 2 6 How can I use WPS PIN to connect a device to my Sunrise Internet Box 5G s Wi Fi network You can connect a device to your Sunrise Internet Box 5G s Wi Fi either using STA PIN or AP PI...

Страница 99: ...Page 99 Sunrise Internet Box 5G User Manual End ...

Страница 100: ...erent PCs 4 Enter the PIN to your device to start a connection For detailed information see user manual section 3 9 6 End 4 2 7 How do I view the connected device information 1 Connect your computer to the Sunrise Internet Box 5G s Wi Fi network or connect the computer to the Sunrise Internet Box 5G s LAN port using an Ethernet cable Open your Internet browser Enter 192 168 8 1 in your browser add...

Страница 101: ... Wi Fi squatters For example if you know that there should only be one phone connected to your Sunrise Internet Box 5G but there are two devices in the list it indicates that someone is using your Sunrise Internet Box 5G s Wi Fi network without your permission End 4 3 Internet Configuration 4 3 1 How do I create a new profile list By creating a new profile Sunrise Internet Box 5G can connect wirel...

Страница 102: ...Page 102 Sunrise Internet Box 5G User Manual 3 Enter the network configuration information and click Save Figure 77 Internet Connection Profile Management End ...

Страница 103: ...rk or connect the computer to the Sunrise Internet Box 5G s LAN port using an Ethernet cable Open your Internet browser Enter 192 168 8 1 in your browser address bar and log in to your Sunrise Internet Box 5G s web based management page 2 Choose Tools Statistics and click Figure 78 Data Usage Limit Statistics 3 Set the data usage limit and click Save ...

Страница 104: ...Page 104 Sunrise Internet Box 5G User Manual Figure 79 Mobile Network Usage Limit End ...

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