H
Getting Help
If you encounter any problems during routine maintenance or troubleshooting, contact
Huawei technical support engineers.
H.1 Collecting Fault Information
Before troubleshooting, obtain the following information:
l
Customer company and address
l
Contact person and telephone number
l
Time when the fault occurred
l
Detailed fault symptom
l
Device type and software version
l
Any measures taken and effects
l
Fault severity and expected rectification deadline
H.2 Preparing for Debugging
When you seek Huawei technical support, Huawei technical support engineers may assist you
in performing some operations to further collect fault information or rectify the fault.
Before contacting technical support engineers, prepare the spare parts for boards and port
modules, screwdrivers, screws, serial cables, and network cables.
H.3 Using Product Documentation
Huawei provides the documents delivered with the equipment. This document provides
guidance for you to solve common problems that occur during routine maintenance or
troubleshooting.
To better rectify the fault, you are advised to use the guide before contacting Huawei technical
support engineers.
ES3000 V5 NVMe PCIe SSD
User Guide
H Getting Help
Issue 07 (2019-03-19)
Copyright © Huawei Technologies Co., Ltd.
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