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RBI CUSTOMER CONNECTION OFFLINE USER’S GUIDE 

 

This Guide includes basic instructions which needs to be followed when internet 
connection goes OFFLINE. 
 
UBB customers have either B315 or B525 modem. 
 

 

If the connection stops working, check the color of the 

MODE

 light (second light from 

left) on the modem. For the internet to work, 

MODE

 light should be either 

Turquoise

 for 

4G or 

Dark blue

 for 3G. 

 
If the 

MODE

 light is 

RED

, then follow the given instructions. 

 

1.  Turn the modem off from the wall power socket. 

 

2.  Remove the SIM card from the modem. 

 
 
 
 
 

Содержание B315S-607

Страница 1: ...ave either B315 or B525 modem If the connection stops working check the color of the MODE light second light from left on the modem For the internet to work MODE light should be either Turquoise for 4G or Dark blue for 3G If the MODE light is RED then follow the given instructions 1 Turn the modem off from the wall power socket 2 Remove the SIM card from the modem ...

Страница 2: ...screw the antenna cables from the gold round connector at the back of the modem In certain cases customers will have either one or both the cables plugged at the back Unscrew them very carefully one by one ...

Страница 3: ......

Страница 4: ...heck whether mode light turns ON to Turquoise or Dark Blue If it turns ON to those colors then internet connection will be restored Check whether the internet is accessible In case if the MODE light still remains RED then the next step will be login inside the modem interface Steps for logging into B315 and B525 1 Power up your modem and connect your laptop or PC either with WiFi or Hardwired dire...

Страница 5: ...3 It will take us to the login page Click Log In on the top right hand side 4 Enter username admin and password admin or rd54321 NOTE username and password info is given on the bottom of the modem ...

Страница 6: ...is changed please note it down and also inform our team 6 Click Home If you have Red MODE light on the modem then it will show up as NOT Connected and there will be no signal bars In case it shows connected as Green then click on the box with Up and Down arrow as this will kick restart your connection ...

Страница 7: ...d below https www vodafone co nz help network status SITUATIONS WHERE YOUR INTERNET CONNECTION IS SLOW 1 Follow the above steps of turning modem off including removal of SIM card and unscrewing and screwing of antenna cables 2 Log IN into the modem using IP address 192 168 1 1 B315 or 192 168 8 1 B525 3 Click Home ...

Страница 8: ...4 Note down the highlighted values Network Mode IP Address RSSI Signal levels PCI Upload Frequency Band as those are required later when escalating with Vodafone ...

Страница 9: ... on Start Update Alternatively you can download the Firmware file from the UBB Website and update it using Local Update URL is added below https www ultimatebroadband co nz rbi b315 upgrade html 6 Check preferred Mobile 3G 4G Network Settings Next go to Settings Dial Up Network Settings Select your preferred NETWORK in the drop down and Apply ...

Страница 10: ... 3G Preferred 3G 7 Change the Antenna Settings If you have one antenna cable plugged at the back of modem then select External antenna 1 only and if you have got two cables plugged then select External antenna 1 2 and Apply ...

Страница 11: ...e values of Downloads and Uploads https www speedtest net 9 VERY IMPORTANT Under any circumstances please do not restore your modem to factory settings factory reset as this will erase all of your settings and it will require to be reconfigured which will incur charges 10 Contact UBB Helpdesk on 0800 000 945 once the above steps have been followed ...

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