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SuperStor Pro Pool Heater
Limited Warranty
Five (5) Year Warranty to Assure Your Complete Satisfaction
HTP warrants the SuperStor Pro Pool Heater to be free from defects
in materials and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE
WARRANTIES COMMENCE ON THE DATE OF INSTALLATION.
HTP SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE
FOR LABOR CHARGES, INCIDENTAL, CONSEQUENTIAL, OR
SECONDARY DAMAGES AND EXPENSES RESULTING FROM
ALLEGED DEFECTS UNDER THIS WARRANTY.
COVERAGE
Warranted Unit
Components
Warranty Period
Pool Heater
Assembly
Stainless Steel Storage
Tank, Insulation, and
Outer Jacket
Five (5) Years
A. HTP warrants that it will repair or replace, at its option, without
charge, any defective pool heater found to have failed due to
manufacturer’s defect within five years of the installation date. HTP
will NOT accept claims from the purchaser for labor costs incurred
as a result of the repair, replacement, removal, or reinstallation of a
pool heater. The replacement pool heater will be warranted for the
unexpired portion of the applicable warranty period of the original
pool heater.
B. In the event of a failure of a replacement pool heater due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, HTP reserves the right to refund to the
original purchaser the published wholesale price available at the
date of manufacture of the original pool heater.
C. If at the time of a request for service the purchaser cannot
provide a copy of the original sales receipt or the warranty card
registration, the warranty period for the pool heater shall then be
deemed to have commenced thirty (30) days after the date of
manufacture of the pool heater and NOT the date of installation.
D. This warranty extends only to pool heaters utilized in applications
that have been properly installed by qualified professionals based
upon the manufacturer’s installation instructions.
E. It is expressly agreed between HTP and the original consumer
purchaser that repair, replacement, or refund are the exclusive
remedies of the original consumer purchaser.
OWNER’S RESPONSIBILITIES
The owner or installer must:
1. Install, operate, and maintain the pool heater in accordance
with the installation manual. Preventive maintenance can help to
avoid any unnecessary breakdown of the pool heater and keep it
operating at optimum efficiency.
2. Operate the storage assembly at pressure below that shown on
the rating plate on the pressure relief valve.
3. Keep the storage tank free of damaging scale deposits.
4. Make provisions so if the storage tank or any component
part or connection should leak, the resulting flow of water will
not cause damage to the area in which it is installed. A water
heater temperature and pressure relief valve should be piped to
the nearest drain in order to avoid damage in the event the valve
is activated.
WARRANTY EXCLUSIONS
HTP does not warrant:
1. All labor charges incurred by any person in connection with
the examination or replacement of a pool heater claimed by the
purchaser to be defective.
2. Any failed components not manufactured by HTP as part of the
pool heater.
3. Pool heaters repaired or altered without prior written approval of
HTP so as to affect adversely their reliability.
4. Any damages, defects or malfunctions resulting from improper
maintenance, misuse, abuse, accident, negligence, freezing and
the like.
5. Any damage or failure resulting from hard water scale buildup on
the tank heat exchanger tubes.
6. Any damage or failure resulting from improper installation or
failure to maintain and operate the pool heater in accordance with
the printed instructions that accompany the unit.
7. Malfunctions resulting from, or repairs necessitated by, flood,
fire, wind, or lightning, or uses of the pool heater for purposes other
than that for which it was designed.
8. Condition resulting from exposure to foreign particles in the tank
and exposure to chlorine content higher than 100 parts per million,
or not maintaining a proper chemical balance in your pool and or
spa (pH level between 7.2 and 7.8, total alkalinity [TA] between
80 and 120 ppm. Total dissolved solids [TDS] less than 2000.)
9. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
10. Any unit purchased from an unauthorized dealer or any online
retailer.
11. Pool heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the pool heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt. You must present a copy of the original sales receipt
for a warranty service request.
If your pool heater is “in-warranty”, contact the retailer from whom
the pool heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of your
original receipt, complete model and serial numbers, and the date
of installation of your pool heater, in addition to explanation of your
pool heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective
or malfunctioning parts must be returned to HTP via the local
distribution channels where original purchase was made. NOTE:
Any parts or heaters returned to HTP for warranty analysis will
become the property of HTP and will not be returned, even if credit
is denied.
If all warranty conditions are satisfied, HTP will provide replacement
parts to the retailer.
If you have questions about the coverage of this warranty, please
contact HTP at the address or phone number stated below:
HTP
272 Duchaine Blvd
New Bedford, MA 02745
Attention: Warranty Service Department
(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This warranty does not extend to shipping charges, delivery
expenses, or administrative fees incurred by the purchaser in
repairing or replacing the pool heater. This warranty does not
extend to labor costs beyond the coverage specified in this warranty
document.
