High Technology, Inc.
109 Production Road,
Walpole MA 02081 USA
Document Number
OM-E-FC-360-30
Revision Level
Rev. 3
Prepared by
J.S. Bolio
Approved by
S. Titov
Effective Date
8/15/2016
Operator’s Manual: HTI BioChem FC-360
HIGH TECHNOLOGY, INC. PROPRIETARY AND CONFIDENTIAL
Page 201 of 222
Probe and its capillary dirty
Adhesion of remains of samples and/or
reagents
Clean the exterior of the probe with
paper towel dipped in ethyl alcohol.
Purge the diluter
Reaction Cuvettes Tray
Observation
Probable cause
Action
Formation of crystals in the
upper part of the cuvettes
Incomplete run of the wash program
Run an external wash and calibration
of the cuvettes
Presence of water on the
cuvette strips
Presence of bubbles in the
cuvettes during the wash
Inadequate purge of the washer
Purge the washer 5 times
Insufficient washing solution
Refill the washing solution container
and purge the diluter and washer five
times
Air entering the tubing
Check the connection of the hoses to
the washing solution container
Purge the washer
Damaged/opaque cuvettes
Prolonged use
Change the cuvettes and calibrate
them
Cuvettes still dirty after washing Washer failure
Contact Technical Support
Sample/Reagent Tray
Observation
Probable cause
Action
No refrigeration of the reagents
Refrigeration unit turned off
Turn on unit
Refrigeration system failure
Contact a Technical Support
Presence of dark stains in the
reagent tray
Fungal contamination
Disinfect with 33% sodium
hypochlorite for 30 minutes
Unusual noises
Mechanical failures
Contact Technical Support
Software
Observation
Probable cause
Action
Error message: Processing
error # Process xxxxxxxxxxx
Retry/Cancel
Attempt to make an operation outside
of the specified time (Time out)
Press Retry, if this does not correct
the error, press Cancel Retry the
operation
Contact Technical Support
Results expressed as a
nan (not
a number)
Error in the calculation of the
calibration or the sample result
Verify settings methods, the blank
reagent and recalibrate the method