High Technology, Inc.
109 Production Road,
Walpole MA 02081 USA
Document Number
OM-E-FC-360-30
Revision Level
Rev. 3
Prepared by
J.S. Bolio
Approved by
S. Titov
Effective Date
8/15/2016
Operator’s Manual: HTI BioChem FC-360
HIGH TECHNOLOGY, INC. PROPRIETARY AND CONFIDENTIAL
Page 193 of 222
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Basic operation of the instrument
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General operation of the software
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General maintenance and replacement of basic components Problems can be divided into
two major groups:
Chemical problems Instrumental problems
If it becomes necessary to call the Technical Support in order to solve a chemical or instrumental problem,
have ready the following information:
Chemical problems:
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Serial number of the instrument
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Methods affected
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Description of the problem
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Expiration date for the reagents, calibrators and controls in use
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Absorbance information for the last run calibration
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Absorbance information for the last run blank
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Patient results affected
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Error messages reported by the instrument for the methods affected
Instrumental problems:
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Serial number of the instrument
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Description of the problem
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Error messages reported by the instrument
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Information about the last maintenance procedures run on the instrument
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Log file for the day
Having this information ready will help solve the problem more quickly.
How to find the log file for the day
Log files are located in a pa
rticular folder in the computer, and they’re named by the date the file was
created.
To know which folder is keeping the log files go to
Maintenance -> Settings -> Files
and look for the path
indicated under
Log File Folder
.