Basic Operations
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You will not be able to access the device after a factory data reset if you do not have your Google
Account username and password. For more information, see
Caution
: You should remove your Google Account before shipping your device to any service provider
for service and before resetting the device to factory settings.
Enable Factory Reset Protection
Adding a Google Account to your device automatically turns on the Factory Reset Protection (FRP)
security feature. No further action is necessary to turn on FRP.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
1. Tap
>
>
Settings
.
2. Tap
Accounts & sync
.
3. Tap the account that you want to remove.
4. Tap
or >
Remove
.
5. Tap
Remove account
to confirm.
Important
: Some personal data may be retained by the third-party app after you have removed the
account from your phone.
Google Play Store
Google Play
is the place to go to find new Android apps, books, movies, and music for your phone.
Choose from a wide variety of free and paid content ranging from productivity apps and games to
bestselling books and blockbuster movies and music. When you find what you want, you can easily
download and install it on your phone.
To access the Google Play Store app, you must first con
nect to the Internet using your phone’s Wi-Fi or
mobile data connection and sign in to your Google Account. See
Sign In to Your Google Account
details.
Installing
Applications
Many different kinds of applications can be installed on your phone from Google Play (provided by
Google Inc.). Sprint is not responsible in any way for user-installed applications (quality, reliability,
legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses, etc.).
Important
: Our policies often do not apply to third-party applications. Third-party applications may access
your personal information or require us to disclose your customer information to the third-party application
provider. To find out how a third-party application will collect, access, use, or disclose your personal
information, check the application provider
’s policies, which can usually be found on their website. If you
aren
’t comfortable with the third-party application’s policies, don’t use the application.