UV-16 Family of Mini-Cat
®
Senders
11
4.
The PC does not recognize a Plug-and-Play monitor
If the PC’s Operating System is setup to detect a plug-and-play monitor
(usually in Display Properties Advanced Settings), it may have trouble
finding a monitor if no local monitor is hooked up to the splitter. Only
the ID information of the local monitor is passed to the PC. If the PC
does not produce an image due to this, either disable the plug-and-play
monitor detection in the PC’s operating system, or connect an EDID
emulator to the PC’s video card (please contact HRT for details).
5.
Poor audio quality at the receiving end
Only use powered speakers with the splitter and receivers. It is also
good practice to set the audio level (volume) output of the PC about 1/2
to 2/3 from the maximum and use the volume knob of the speakers to
adjust the volume to the desired level. A low volume signal output
from the PC reduces the signal-to-noise (S/N) ratio, whereas too high
output amplitude can cause saturation and clipping to occur.
4.2
Calling Hall Research Technologies
If you determine that your splitter is malfunctioning, do not attempt to
repair the unit. Contact the Hall Research Technologies’ Technical
Support Team at 714-641-6607. Before you do, make a record of the
history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description including:
• The nature and duration of the problem;
• The components involved in the problem—that is, what type of
cable, makes and models of computers and monitors, etc.
• The results of any testing you’ve already done.
4.3
Shipping and Packaging
If you need to transport or ship your sender: Package it carefully (we
recommend that you use the original container), and before you ship
the unit back to Hall Research Technologies for repair or return,
contact us to get a Return Material Authorization (RMA) number.
