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TP808 User Manual

6.3 Troubles Occur During Printing

Problem Description

Probable Reason

Solution

Coloured stripe in the

paper

Paper near end

Reinstall the roll paper

Blurred printing or spot

Incorrect roll paper installation Check if the roll paper is installed

Unqualified roll paper

Use recommended thermal roll

paper

Dirty thermal head or print

roller

Clean the thermal head or print

roller

Low print density

Increase the print density level

Paper Jam

Paper strike

Open the printer cover, check the

paper path and remove jammed

paper

Vertical

words

missing

Dirty thermal head or print

roller

Clean the thermal head or print

roller

Thermal head damaged

Contact your dealer for assistance

NOTE: The density of setting, please refer to "Utility Tool Manual"

Содержание TP808

Страница 1: ...Printer TP808 User Manual Xiamen Hanin Electronic Technology Co Ltd ADD Room 305A Angye Building Pioneering Park Torch High tech Zone Xiamen China 361009 Tel 86 0 592 5885993 Fax 86 0 592 5885992 Web...

Страница 2: ...7 07 05 1 Update the Important Safety Instructions 2 Update the chapter 3 1 3 Add note of chapter 5 3 Wu Zhenrong Yang Kaiqu Lin Yang 1 4 2017 11 01 1 Put Serial Cable into optional accessories and ad...

Страница 3: ...s Thermal Paper Specification 10 3 2 2 Notices 10 3 3 Printing and Cutting Position 11 3 3 1 Printing position 11 3 3 2 Cutting Position 11 4 INSTALLATION AND USAGE 12 4 1 Media Loading 12 4 1 1 Paper...

Страница 4: ...4 5 6 Bluetooth Interface Wi Fi 24 6 TROUBLESHOOTING 26 6 1 Printer Not Working 26 6 2 LED Indicator and Beeper 26 6 3 Troubles Occur During Printing 27 6 4 Problems Emerge During the Paper Cutting 28...

Страница 5: ...hout any written permission from the company any section of this manual is prohibited to be copied or transferred in any form Copyright This manual is printed in 2018 the copyright belongs to Xiamen H...

Страница 6: ...er 5 Do not expose the printer to high temperatures direct sunlight or dust 6 Protect the printer from shock impact and vibration 7 Be certain the power source is within the voltage rating and frequen...

Страница 7: ...e user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products 4 WEEE Waste Electrical a...

Страница 8: ...ed real time field print receipts TP808 can connect with other equipment through serial USB and Ethernet interfaces And the printer drivers are available for the WINDOWS XP WINDOWS 7 WINDOWS 8 WINDOWS...

Страница 9: ...the outside of both the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contact you...

Страница 10: ...TP808 User Manual 6 2 2 Appearance and Components Front Rear 1 The printer without Bluetooth interface...

Страница 11: ...TP808 User Manual 7 2 The printer with Bluetooth interface or Wi Fi Inside...

Страница 12: ...tional character sets PC437 std Europe Katakana PC850 Multilingual PC860 Portuguese PC863 Canadian PC865 Nordic PC857 Turkish PC737 Greek ISO08859 7 Greek WPC1252 PC866 Cyrillic 2 PC852 Latin 2 PC858...

Страница 13: ...LED Paper LED Orange LED Error LED Red LED Power Supply Input AC100V 240V Output 24V 2 5A Paper Paper type Specified Thermal Paper Paper width 0 1 58 mm 0 1 80 mm Paper thickness 0 056 0 13mm Roll pa...

Страница 14: ...ty paper otherwise it will influence the printing quality and decrease the thermal printer head life Don t stick the paper on the roll paper mandrill If the thermal paper is polluted by chemical or oi...

Страница 15: ...TP808 User Manual 11 3 3 Printing and Cutting Position 3 3 1 Printing position 0 1 80 mm Print Paper 0 1 58 mm Print Paper 3 3 2 Cutting Position Type Paper Cutting Position L1 TP808 11 6mm...

Страница 16: ...mation 1 When using 80mm width roll paper take down the paper guide of both sides 2 When using 58mm width roll paper insert the paper guide to each side Note Roll paper should be placed in the middle...

Страница 17: ...TP808 User Manual 13 2 In the correct direction of the roll paper install the roll paper 3 Pull out some roll paper and close the printer cover...

Страница 18: ...r Manual 14 4 Tear the extra paper in the direction of printer Notes According to the paper size to adjust the paper guide Make sure the paper inside is at tight status or it will issue paper or other...

Страница 19: ...aper end state OFF The printer in a normal state Notes The printer uses a thermistor to detect the temperature of the print head If the temperature of print head is more than 65 C printer will send a...

Страница 20: ...r facing up at flat side insert the rear of the printer power connector 2 Turn the power adapter input power 3 Pay attention about disconnecting or connect the Power adapter at right method or likely...

Страница 21: ...to damage the cable Notes Please only use the power adapter recommended by supplied or equivalent products When disconnecting the power adapter plug handheld plug connector housing to avoid the pulli...

Страница 22: ...r spring on the plug 3 Connect the other end of the interface cable to the host 4 5 Cash Drawer Connection 1 Make sure the printer s power switch is turned off 2 Connect the cash drawer cable into the...

Страница 23: ...printer is off and top cover closes properly 3 Pressing the paper feed button and power button simultaneously turns the printer on The printer is ready to receive data as soon as it completes the self...

Страница 24: ...al 20 5 INTERFACES TP808 supports cash drawer interface and many other various communicate interfaces such as Serial interface USB interface Ethernet interface 5 1 USB Figure 5 1 PIN SIGNAL NAME 1 VBU...

Страница 25: ...TP808 User Manual 21 5 2 Serial Interface Figure 5 2 PIN SIGNAL NAME 1 2 TXD 3 RXD 4 5 GND 6 RTS 7 CTS 8 RTS 9...

Страница 26: ...TP808 User Manual 22 5 3 Ethernet Interface PIN NO Signal Name 1 TX 2 TX 3 RX 4 5 6 RX 7 8 NOTE Ethernet interface can only be connected to a has been isolated SELV such interface of end device...

Страница 27: ...ash Drawer Interface Figure 5 4 PIN NO Signal Name 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics Driving voltage DC 24 V Driving current Maximum 0 8 A In 510 ms Drawer check...

Страница 28: ...V 2 GND 3 N C SHELL F G Printer end Unetop DC 002 or similar products user end Unetop DC 002 or similar products 5 6 Bluetooth Interface Wi Fi 1 Bluetooth Settings Default name BT Printer Default pass...

Страница 29: ...mes then the printer starts printing the WIFI parameters information 2 Short press the power button for 5 times then the printer will restore WIFI parameters information Restore to AP mode The printer...

Страница 30: ...the power supply Printer not on Turn on the printer Circuit board broken Contact with the dealer 6 2 LED Indicator and Beeper Problem Description Probable Reason Solution Paper LED always on Paper nea...

Страница 31: ...l paper Use recommended thermal roll paper Dirty thermal head or print roller Clean the thermal head or print roller Low print density Increase the print density level Paper Jam Paper strike Open the...

Страница 32: ...Thermal printer head over heat Reduce the density of printing Driving too fast Reduce the printer speed to the limit of thermal printer head Wrong paper feeding position Put the paper parallel with t...

Страница 33: ...ad become scratched and or damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and then use the cleaning pen to clean the head in the direction from the center of the head to the edges 2 Aft...

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