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Troubleshooting 55

Troubleshooting

Troubleshooting resources

The

HPE ProLiant ML10 Gen9 Troubleshooting Guide

provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and

software maintenance. To view the guide, select a language:

•

English (

http://www.hpe.com/support/ML10Gen9-TSG-en

)

•

French (

http://www.hpe.com/support/ML10Gen9-TSG-fr

)

•

Spanish (

http://www.hpe.com/support/ML10Gen9-TSG-es

)

•

German (

http://www.hpe.com/support/ML10Gen9-TSG-de

)

•

Japanese (

http://www.hpe.com/support/ML10Gen9-TSG-ja

)

•

Simplified Chinese (

http://www.hpe.com/support/ML10Gen9-TSG-zh-cn

)

Содержание ProLiant ML10 Gen9

Страница 1: ...fications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of comput...

Страница 2: ...Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Pac...

Страница 3: ...optical drive 31 System fan 33 Expansion board 34 Front USB module 35 Front LEDs and power button module 36 Ambient temperature sensor cable 37 DIMMs 39 Heatsink 40 Processor 42 System board 45 System...

Страница 4: ...Optical drive cabling 67 Front LEDs and power button module cabling 67 Front USB cabling 68 Fan cabling 68 System fan 68 Processor fan 69 Power supply cabling 69 Ambient temperature sensor cabling 70...

Страница 5: ...e specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to H...

Страница 6: ...ce CSR Hewlett Packard Enterprise supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR d...

Страница 7: ...ervizio per i soli componenti Hewlett Packard Enterprise fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazi...

Страница 8: ...recer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewle...

Страница 9: ...e Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onder...

Страница 10: ...que a Hewlett Packard Enterprise substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o p...

Страница 11: ...frepair Servi o de garantia apenas para pe as A garantia limitada da Hewlett Packard Enterprise pode incluir um servi o de garantia apenas para pe as Segundo os termos do servi o de garantia apenas pa...

Страница 12: ...Customer self repair 12...

Страница 13: ...Customer self repair 13...

Страница 14: ...Customer self repair 14...

Страница 15: ...lf repair In order to satisfy the customer warranty Hewlett Packard Enterprise requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts C...

Страница 16: ...omponentes cuya reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterpris...

Страница 17: ...Illustrated parts catalog 17...

Страница 18: ...al compound 842935 001 Mandatory1 3 System battery 234556 001 Optional2 4 Processors include alcohol pad and thermal compound a 2 00 Ghz Intel Xeon E3 1235L v5 processor 4C 8 MB 25 W 842928 001 Option...

Страница 19: ...h customer self repair is optional These parts are also designed for customer self repair If however you require that Hewlett Packard Enterprise replace them for you there may or may not be additional...

Страница 20: ...omponentes cuya reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterpris...

Страница 21: ...Illustrated parts catalog 21...

Страница 22: ...nded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment T...

Страница 23: ...r installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rac...

Страница 24: ...application stops responding you can use this method to force a shutdown Use the Turn power off command in Intel AMT WebUI This method may cause user application data loss The command goes directly t...

Страница 25: ...rom the chassis Tower bezel 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access pa...

Страница 26: ...ed with either a component or a blank To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from...

Страница 27: ...eplacement procedures 27 c Disconnect SATA cable from SATA 1 connector on the system board 5 Remove the drive from bay 1 6 Remove the drive support bracket from the drive Retain the support bracket fo...

Страница 28: ...onent or a blank To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove...

Страница 29: ...the drive enablement option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1...

Страница 30: ...bezel on page 25 5 To disconnect power and SATA cables from drive 6 and the system board do the following a Disconnect SATA cable from drive 6 b Disconnect power cable from drive 6 c Disconnect SATA...

Страница 31: ...4 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access panel on page 24 4 Remove the tower bezel Tower bezel on page 2...

Страница 32: ...Removal and replacement procedures 32 b Disconnect SATA and power cable from the optical disk drive connector on the system board 7 Remove the optical disk drive cage from the chassis...

Страница 33: ...l damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each powe...

Страница 34: ...Expansion board To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove t...

Страница 35: ...Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each...

Страница 36: ...ule down and pull the cable out from the chassis To replace the components reverse the removal procedure Front LEDs and power button module To remove the component 1 Power down the server on page 24 2...

Страница 37: ...sis b Release the power button c Pull the front LEDs and power button module cable away from the chassis d Use both hands to ensure the two LEDs get through the power buttons hole To replace the compo...

Страница 38: ...ove the access panel on page 24 4 Remove the tower bezel Tower bezel on page 25 5 Place the server on its side 6 Open the clip and release sensor from the chassis 7 If drive 3 through 5 are installed...

Страница 39: ...ocedure DIMMs To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the...

Страница 40: ...nent 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access panel on page 24 4 Place...

Страница 41: ...the other pair of screws c Finish the installation by completely tightening the screws in the same sequence d Connect the processor fan cable CAUTION The fan does not have a fan guard Special attenti...

Страница 42: ...removal or replacement procedure Improper grounding can cause electrostatic discharge IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To r...

Страница 43: ...e Any damage to them may require replacing the system board 6 Open the processor locking lever and then open the processor retaining bracket 7 Hold the processor by the edges and then lift it out of t...

Страница 44: ...cement CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press dow...

Страница 45: ...then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence d Connect the processor fan cable CAUTION The fan does not have a fan guard Spe...

Страница 46: ...isconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the access panel on page 24 4 Place the server on its side 5 Remove drive from the drive bay Drive...

Страница 47: ...et 12 Hold the processor by the edges and then lift it out of the socket CAUTION When returning a damaged system board to Hewlett Packard Enterprise always install all processor socket covers to preve...

Страница 48: ...Removal and replacement procedures 48 14 Remove the failed system board To replace the system board 1 Install the system board...

Страница 49: ...processor especially the contact area CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 3 Remove the pr...

Страница 50: ...THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the proce...

Страница 51: ...Finish the installation by completely tightening the screws in the same sequence d Connect processor fan cable to system board 9 Install the DIMMs 10 Install all components removed from the failed sy...

Страница 52: ...e spare designated for this product To remove the component 1 Power down the server on page 24 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from t...

Страница 53: ...not open power supplies Refer all maintenance upgrades and servicing to qualified personnel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system co...

Страница 54: ...security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system...

Страница 55: ...ation and identification issue resolution and software maintenance To view the guide select a language English http www hpe com support ML10Gen9 TSG en French http www hpe com support ML10Gen9 TSG fr...

Страница 56: ...ailed information on the CPU memory and hard drives The client system can be accessed from the local host and any other system on the network that has a supported web browser after the Intel AMT is pr...

Страница 57: ...y when changing specific system configuration options including Setting the system time and date Configuring the hard drives Specifying the boot device sequence Installing PCI expansion boards Upgradi...

Страница 58: ...Component identification 58 Component identification Front panel components Item Description 1 Media bay 2 USB 2 0 connectors 3 Hard drive bays 4 Drive cage 5 Ambient temperature sensor...

Страница 59: ...tandby Off No power present 2 Health LED Solid green Normal Solid amber Thermal warning Flashing amber Critical thermal issue Solid red CPU failure Flashing red System failure Off System off Facility...

Страница 60: ...2 Kensington security slot 3 Slot 1 PCIe3 x8 8 4 1 4 Slot 2 PCIe3 x16 16 8 4 1 5 Slot 3 PCIe3 x4 4 1 6 Slot 4 PCIe3 x4 4 1 7 NIC connector 8 USB 3 0 connectors 9 Display Ports For more information on...

Страница 61: ...following conditions exists Normal Power supply is in standby mode Off One or more of the following conditions exists Power is unavailable Power supply failed 2 NIC activity LED Flashing green 100 meg...

Страница 62: ...tor 6 SATA connector 1 7 SATA connector 2 8 SATA connector 3 9 SATA 6 and optical drive shared connector 10 Front USB connector 11 SATA connector 4 12 SATA connector 5 13 Processor fan connector 14 Am...

Страница 63: ...PCIe 3 0 x4 x4 Full height Half length 4 PCIe 3 0 x1 x4 Full height Half length DIMM slot locations The arrow points to the front of the server Drive numbering The server supports up to 6 LFF non hot...

Страница 64: ...Component identification 64 The following image shows the drive numbering...

Страница 65: ...mponents see the white paper on high density deployment at the Hewlett Packard Enterprise website http www hpe com products servers platforms CAUTION When routing cables always be sure that the cables...

Страница 66: ...le for drive 1 2 and 6 2 Extension power cable 3 Drive power cable for drive 3 to 5 4 Extension power cable Drive SATA cabling Item Description 1 Drive 1 to SATA 1 on system board 2 Drive 2 to SATA 2...

Страница 67: ...Cabling 67 Item Description 5 Drive 5 to SATA 5 on system board 6 Drive 6 to SATA 6 and optical drive shared connector on system board Optical drive cabling Front LEDs and power button module cabling...

Страница 68: ...Cabling 68 Front USB cabling Fan cabling System fan...

Страница 69: ...cription 1 Drive power cable for drive 1 2 and 6 2 Drive power cable for drive 3 4 and 5 3 24 pin power cable 4 4 pin power cable The installation of drive 5 and 6 requires an extension power cable Se...

Страница 70: ...Cabling 70 Ambient temperature sensor cabling...

Страница 71: ...f change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and...

Страница 72: ...frequency 50 60Hz Rated input current 6 A 4 A Maximum rated input power 333 W at 115 VAC 333 W at 230 VAC BTUs per hour 1133 33 at 115 VAC 1133 33 at 230 VAC Power supply output Rated steady state pow...

Страница 73: ...E American Society of Heating Refrigerating and Air Conditioning Engineers CSR Customer Self Repair ODD Optical Disk Drive PCIe Peripheral Component Interconnect Express POST Power On Self Test SATA s...

Страница 74: ...ion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date loca...

Страница 75: ...ont LEDs and power button module 67 front panel buttons 59 front panel components 58 front panel LEDs 59 front USB cabling 68 G grounding methods 22 grounding requirements 22 H health LED 59 heatsink...

Страница 76: ...ions 71 server warnings and cautions 23 site requirements 71 specifications environmental 71 specifications mechanical 71 specifications power supply 71 specifications server 71 static electricity 22...

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