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Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be
replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR.
Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.

For more information about CSR, contact your local service provider or go to the CSR website:

http://www.hpe.com/support/selfrepair

Remote support

Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides
intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise,
which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise strongly
recommends that you register your device for remote support.

If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information
HPE Get Connected

www.hpe.com/services/getconnected

HPE Proactive Care services

www.hpe.com/services/proactivecare

HPE Datacenter Care services

www.hpe.com/services/datacentercare

HPE Proactive Care service: Supported products list

www.hpe.com/services/proactivecaresupportedproducts

HPE Proactive Care advanced service: Supported products list

www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer information
Proactive Care central

www.hpe.com/services/proactivecarecentral

Proactive Care service activation

www.hpe.com/services/proactivecarecentralgetstarted

Warranty information

To view the warranty information for your product, see the links provided below:

HPE ProLiant and IA-32 Servers and Options

www.hpe.com/support/ProLiantServers-Warranties

HPE Enterprise and Cloudline Servers

www.hpe.com/support/EnterpriseServers-Warranties

HPE Storage Products

www.hpe.com/support/Storage-Warranties

HPE Networking Products

www.hpe.com/support/Networking-Warranties

Regulatory information

To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:

Support and other resources

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Содержание ProLiant e910

Страница 1: ...r 2019 Edition 1 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing o...

Страница 2: ...entation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterp...

Страница 3: ...ng the air baffle for 1U server blade 20 Installing the air baffle for 1U server blade 21 Removing the air baffle for 2U server blade 22 Installing the air baffle for 2U server blade 22 Powering down...

Страница 4: ...ecting iLO to the network 55 Do not disable the iLO Dedicated Network Port 55 iLO setup with the iLO 5 Configuration Utility 56 Configuring a static IP address iLO 5 Configuration Utility 56 Managing...

Страница 5: ...Clearing the Active Health System Log 100 iLO remote console 100 Starting the integrated remote console 101 Integrated Remote Console features 111 iLO AlertMail 124 Enabling AlertMail 124 Disabling Al...

Страница 6: ...eplacing the PCIe riser 156 Removing and replacing the GPU power enablement board 159 Removing and replacing the DIMM 160 Removing and replacing the heatsink processor assembly 161 Removing and replac...

Страница 7: ...and read any implementation notices that accompany the OS 3 Verify network connectivity Ensure that the network connection is active if desired 4 Verify Internet connectivity Verify Internet access fr...

Страница 8: ...ports on the blade 4 If you are not using dynamic IP addressing DHCP use the ROM based setup utilities to configure a static IP address 5 If you will use the local accounts feature use the ROM based s...

Страница 9: ...ternal server features and components 1U Server blade components Item Description 1 Half height half length PCIe slot 2 Release latch 3 USB 3 0 ports 4 Display Port connector 5 Network connectors QSFP...

Страница 10: ...ease latch 5 USB ports 6 Display Port connector 7 Network connectors QSFP 8 Full height Full length PCIe slot 2 9 Full height Full length PCIe slot 1 Top cover Bottom view when removed from the server...

Страница 11: ...de id is enabled Flashing Blue Blade firmware update is in progress and or Integrated Remote Console IRC is in use Off Blade id is not enabled 2 Health LED Green Normal operation Flashing amber Degrad...

Страница 12: ...pdate is in progress and or Integrated Remote Console IRC is in use Off Blade id is not enabled 2 Health LED Green Normal operation Flashing amber Degraded condition Flashing red Critical condition Of...

Страница 13: ...et 6 DIMMs 7 Network mezzanine 8 USB connectors 9 Display Port connector 10 System Battery DIMM label identification To determine DIMM characteristics see the label attached to the DIMM The informatio...

Страница 14: ...B 128 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit x16 16 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 2133 MT s 2400 MT s 2666 MT...

Страница 15: ...Y CAS 24 21 21 for 3DS TSV LRDIMM 7 DIMM type R RDIMM registered L LRDIMM load reduced E Unbuffered ECC UDIMM For more information about product features specifications options configurations and comp...

Страница 16: ...r heatsink and socket components Item Description 1 Heatsink nuts 2 Processor carrier 3 Pin 1 indicator1 4 Heatsink latch 5 Alignment post 1 Symbol also on the processor and frame 16 Component identif...

Страница 17: ...he power button on the server blade Use the virtual power button in the Edgeline EL8000 Chassis Manager web interface Use the virtual power button in the iLO web interface hosted on the blade Enter th...

Страница 18: ...ert the blade in the chassis b Close the latch on the server blade and secure it 2 Optional Lock the server blade Removing the blade from the chassis Prerequisites Before performing this procedure mak...

Страница 19: ...blade 3 Press and open the blade latch 4 Remove the server blade Removing the top cover The top cover is present only for the 2U server blade Procedure 1 Power down the server blade 2 Remove the serv...

Страница 20: ...for 2U HPE ProLiant e910 Server Blade Procedure 1 Install the top cover 2 Install the 2U server blade in the chassis 3 Power up the server blade Removing the air baffle for 1U server blade This air ba...

Страница 21: ...de 2 Remove the server blade from the chassis 3 Remove the 1U air baffle Installing the air baffle for 1U server blade Procedure 1 Install the air baffle 2 Install the server blade in the chassis 3 Po...

Страница 22: ...edure 1 Power down the server blade 2 Remove the server blade from the chassis 3 Remove the top cover 4 Remove the 2U air baffle Installing the air baffle for 2U server blade Procedure 1 Install the a...

Страница 23: ...Standby button of the blades installed in the system for 5 seconds and then release it to force the server blade to power down This method forces the server blade to power down without properly exiti...

Страница 24: ...ength left riser card HPE ProLiant e910 2U x8 half height half length right riser card HPE ProLiant e910 2U x8 full height full length left riser card HPE ProLiant e910 2U x16 full height full length...

Страница 25: ...5 For 2U server blade do the following a Disassemble the top cover b Remove the PCIe slot blank c Install the PCIe card Hardware options installation 25...

Страница 26: ...op cover 7 For 2U server blade install the top cover 8 Install the server blade in the chassis 9 Power up the server blade NVMe M 2 enablement option The server blade supports installation of NVMe ena...

Страница 27: ...he top cover b Remove the air baffle 4 For 1U server blade install the NVMe M 2 enablement board a Align the slot on the M 2 enablement board with the alignment post on the server blade b Secure the b...

Страница 28: ...tem board supports NVMe or SATA M 2 SSDs of size 22x42mm or 22x80mm Installing the NVMe M 2 SSD Prerequisites Before you perform this procedure make sure that you have the following items available T...

Страница 29: ...ngle b Carefully press the SSD down to the horizontal position c Install the M 2 SSD mounting screw d If you are installing a second SSD repeat steps a c 6 For 2U server blade do the following a Insta...

Страница 30: ...Remove the top cover b Remove the air baffle 4 If installed remove the NVMe M 2 SSD module 5 Reinstall the M 2 screw removed when removing the NVMe M 2 SSD 6 Install the retention clips a Insert the r...

Страница 31: ...the SSD module into the SSD slot at a 45 angle b Press rear side of the retention clip and carefully press the SSD down to horizontal position c Release the retention clip once the SATA M 2 SSD module...

Страница 32: ...ement option This option is available for the 2U server blade Installing the GPU power enablement option The server blade supports PCI card PCIe card and GPU If these expansion cards have additional p...

Страница 33: ...CIe slot blank 6 Do one of the following If an expansion card is installed go to step 7 Install the expansion card and secure it with screw 7 Install the GPU power enablement option Hardware options i...

Страница 34: ...ll the top cover 11 Install the server blade in the chassis 12 Power up the server blade Network riser option Installing the network riser option Prerequisites Before you perform this procedure make s...

Страница 35: ...For 2U server blade do the following a Remove the top cover b Remove the air baffle 4 If installed remove the metal plate from the front of the server blade 5 If installed remove the NVMe M 2 enableme...

Страница 36: ...2U server blade 7 If removed install the metal plate from the front of the server blade 36 Hardware options installation...

Страница 37: ...ation All memory installed in the server must be of the same type DIMM processor compatibility The installed processor determines the type of DIMM that is supported in the server blade Intel Xeon proc...

Страница 38: ...ber of installed processors Maximum memory capacity Intel XeonG 6248 processor installed Type Rank Capacity GB Maximum capacity for 1 processor RDIMM Single 8 192 RDIMM Dual 16 384 RDIMM Dual 32 384 L...

Страница 39: ...annel Ch 1 F Ch 2 D Ch 3 B Ch 4 E Ch 5 C Ch 6 A Do not mix RDIMMs and LRDIMMs When single rank dual rank and quad rank DIMMs are populated for two DIMMs per channel or three DIMMs per channel always p...

Страница 40: ...baffle 1U server blade air baffle 2U server blade air baffle 8 For 2U server blade install the top cover 9 Install the server blade in the chassis 10 Power up the server blade Use the BIOS Platform C...

Страница 41: ...Cabling Cable routing GPU power enablement board Cable color Description Orange Signal cable Blue GPU power cable Cabling 41...

Страница 42: ...options are not available when the blade is powered off WARNING Using the Press and Hold Reset or Auxiliary Reset buttons can result in data loss 4 When prompted to confirm the request click OK Virtu...

Страница 43: ...u see the available function key options display at the bottom of the screen press F10 to start Intelligent Provisioning Wait while Intelligent Provisioning loads The Intelligent Provisioning preferen...

Страница 44: ...the following Complete the Intelligent Provisioning setup wizard Install the operating system Completing the Intelligent Provisioning setup wizard The first time you access Intelligent Provisioning on...

Страница 45: ...e most power efficient highest performance a balance between power efficiency and performance and more Making a selection here automatically adjusts other configuration settings such as power consumpt...

Страница 46: ...ating system using Intelligent Provisioning You will now be installing the operating system or OS that your new server will run Prerequisites Completed the Intelligent Provisioning First Time Setup Wi...

Страница 47: ...including Server Name or IP Address Server name or IP address of the server that hosts the OS contents If a server name is specified a DNS entry is also required Share Name The name of the network sha...

Страница 48: ...continue to the next screen To resolve the issue remove the unsupported media device and make sure that you have a supported install source when prompted Intelligent Provisioning verifies your chosen...

Страница 49: ...ommand All scexe files extracted from an rpm are placed at cd usr lib x86_64 linux gnu scexe compat Previously extracted scexe files are stored where they were placed when they were copied to the blad...

Страница 50: ...certificate that is signed by a Certificate Authority CA You can perform this task on the SSL Certificate Information page Change the password for your user accounts including the default user account...

Страница 51: ...llow these password guidelines when you create and update user accounts When working with passwords Do not write down or record passwords Do not share passwords with others Do not use passwords that a...

Страница 52: ...management network In this configuration the iLO port is on a separate network A separate network improves performance and security because you can physically control which workstations are connected...

Страница 53: ...e access This configuration enables an unlimited number of users and easily scales to the number of iLO devices in an enterprise If you plan to use directory services consider enabling at least one lo...

Страница 54: ...mmand line guide iLO sample scripts are available at the following website http www hpe com support ilo5 Agentless Management and AMS Agentless Management uses out of band communication for increased...

Страница 55: ...installation on an iSCSI bootable volume Boot into the UEFI BIOS and then configure the setting found at BIOS Platform Configuration RBSU Network Options iSCSI Configuration for iSCSI Initiator This...

Страница 56: ...he server POST screen The UEFI System Utilities start 4 Click System Configuration 5 Click iLO 5 Configuration Utility 6 Disable DHCP a Click Network Options b Select OFF in the DHCP Enable menu The I...

Страница 57: ...nter the password a Move the cursor to the Password box and then press Enter The Enter your new password box opens b Type the password and then press Enter The Confirm your new password box opens c Ty...

Страница 58: ...iLO 5 Configuration Utility Procedure 1 Optional If you access the server remotely start an iLO remote console session 2 Restart or power on the server 3 Press F9 in the server POST screen The System...

Страница 59: ...ntary press or to ignore this event Hewlett Packard Enterprise recommends using system commands to complete a graceful operating system shutdown before you attempt to shut down by using the virtual po...

Страница 60: ...able or disable access through the iLO remote consoles When this option is disabled the HTML5 IRC NET IRC Java IRC standalone remote console and text based remote console are disabled The configured r...

Страница 61: ...ities IPMI DCMI over LAN Port Sets the IPMI DCMI port number The default value is 623 Configuring iLO service settings The TCP IP ports used by iLO are configurable which enables compliance with site...

Страница 62: ...O Functionality Specifies whether iLO functionality is available When this setting is enabled default the iLO network is available and communications with operating system drivers are active When this...

Страница 63: ...tting is enabled Virtual Serial Port activity is logged to a 150 page circular buffer in the iLO memory Use the CLI command vsp log to view the logged information The Virtual Serial Port buffer size i...

Страница 64: ...a server name that is up to 49 bytes To force the browser to refresh and display the new value save this setting and then press F5 Server FQDN IP Address Enables you to specify the server FQDN or IP...

Страница 65: ...r name password and DNS name The default information is on the serial label pull tab attached to the server that contains the iLO management processor Use these values to access iLO remotely from a ne...

Страница 66: ...ail 2 Enter the EON in the HPE Licensing Portal iLO driver support iLO is an independent microprocessor running an embedded operating system The architecture ensures that most iLO functionality is ava...

Страница 67: ...nt Server To gain access to iLO Advanced functionality you can unlock additional features with an add on license You can access HPE iLO from any location through a web browser or the iLO mobile applic...

Страница 68: ...ment Tool Name branch is included iLO control icons When you log in to the iLO web interface the iLO controls are available from any iLO page You can click the iLO control icons to access product feat...

Страница 69: ...s option to view the active iLO sessions Use the Settings option to view or modify iLO user accounts on the User Administration page You can also click the name of the current session user to navigate...

Страница 70: ...prise recommends changing the default password after you log in to iLO for the first time If you reset iLO to the factory default settings use the default iLO user account to log in after the reset Ve...

Страница 71: ...ayed only for server nodes in an HPE Apollo chassis Product ID This value distinguishes between different systems with similar serial numbers The product ID is assigned when the system is manufactured...

Страница 72: ...use the UID buttons on the server chassis When the UID is blinking and then it stops blinking the status reverts to the previous value UID ON or UID OFF If a new state is selected when the UID LED is...

Страница 73: ...The iLO subsystem SLAAC link local address iLO Hostname The fully qualified network name assigned to the iLO subsystem By default the hostname is ILO followed by the system serial number and the curr...

Страница 74: ...ackup component for the device or subsystem Not Available The component is not available or not installed Degraded The device or subsystem is operating at a reduced capacity iLO displays the power sup...

Страница 75: ...PS or CNSA security states user credentials are required Out of band Firmware is sent to iLO over a network connection Users with the Configure iLO Settings privilege can update firmware by using an o...

Страница 76: ...pdate firmware SUM Use SUM to perform firmware driver and software maintenance on supported servers and other nodes You can use SUM together with iLO to access the iLO Repository and manage install se...

Страница 77: ...ng click the column heading again or click the arrow icon next to the column heading Firmware types The firmware types listed on the Installed Firmware page vary based on the server model and configur...

Страница 78: ...the iLO Repository page Prerequisites The Configure iLO Settings privilege is required for flashing firmware and storing components in the iLO Repository The Recovery Set privilege is required for ma...

Страница 79: ...ormation on the TPM or TM CAUTION If you use drive encryption software suspend it before initiating a firmware update Failure to follow these instructions might result in losing access to your data 9...

Страница 80: ...rmware version will be displayed in the iLO web interface after the next server reboot Innovation Engine IE and Server Platform Services SPS These firmware types require that you power off the server...

Страница 81: ...mware component locate the firmware_file_name zip file and extract the binary file Server firmware file type details When you update the system ROM you must use a signed image or the signed ROMPAQ ima...

Страница 82: ...versions available in the firmware flash components that are saved on the local operating system The displayed version might not match the firmware running on the server Description A description of...

Страница 83: ...in first out list of tasks and you cannot create a maintenance window that will expire before an existing task will run 6 Click Add The maintenance window is added Editing a maintenance window Prerequ...

Страница 84: ...ow you want to remove iLO prompts you to confirm that you want to remove the maintenance window 3 Click Yes remove The maintenance window is removed All tasks associated with the removed maintenance w...

Страница 85: ...onvolatile flash memory is 4 gigabytes in size and is called the iLO NAND Use SUM or iLO to manage signed software and firmware components in the iLO Repository iLO the UEFI BIOS SUM and other client...

Страница 86: ...et is newer If there is no System Recovery Set or you are not assigned the required privilege for this action then this option is not displayed 7 Click Upload iLO notifies you that uploading a compone...

Страница 87: ...iLO can initiate the component installation the button is labeled Yes install now The update is initiated after existing queued tasks finish and the software that initiates installation for the selec...

Страница 88: ...S Software in the navigation tree and then click the iLO Repository tab 2 Click Remove all iLO prompts you to confirm the request 3 Click Yes remove all The components are removed Viewing iLO Reposito...

Страница 89: ...ize Component size Uploaded Upload date and time Installable by The software that can initiate an update with the component In use by install set or task Whether the component is part of an install se...

Страница 90: ...e in the Component Command box The list includes the following Components stored in the iLO Repository The Wait and Reset iLO commands 5 If the Wait command is selected enter the wait time in the Wait...

Страница 91: ...iLO notifies you that it cannot save the task The installation queue is a first in first out list of tasks and you cannot create a task that will expire before an existing task will run If you select...

Страница 92: ...ted the tasks that follow this task in the queue will remain on hold indefinitely If the task expires before the start time of a task that precedes it in the installation queue iLO will not save the t...

Страница 93: ...Recovery Set select or clear the Update Recovery Set check box When this option is enabled the existing component in the System Recovery Set is replaced by the selected component when the task is com...

Страница 94: ...lick Firmware OS Software in the navigation tree and then click the Installation Queue tab 2 Click Remove all iLO prompts you to confirm the request 3 Click Yes remove The tasks are removed Viewing th...

Страница 95: ...t the value Never is displayed Individual task details Name The task name Command If a command is selected this value is the command name For example Wait or iLO Reset If a component is selected the v...

Страница 96: ...overy Set after the task is initiated and completed successfully Created by user with Recovery Set privilege This value is displayed only when a component is selected A value of Yes indicates that the...

Страница 97: ...ating systems implement These operating systems behave differently depending on a short press or long press Reset Forces the server to warm boot CPUs and I O resources are reset Using this option circ...

Страница 98: ...llected is managed according to the privacy statement available at http www hpe com info privacy You can also upload the log to the Active Health System Viewer For more information see the Active Heal...

Страница 99: ...System Log for a technical issue Hewlett Packard Enterprise recommends downloading the log for the specific range of dates in which the problem occurred Procedure 1 Click Information in the navigatio...

Страница 100: ...se some information such as the operating system name and version is logged at server startup Performing this step ensures that a complete set of data is available in the log iLO remote console The iL...

Страница 101: ...the window or click the browser Close button X to exit The UID LED flashes when a remote console session is active The Idle Connection Timeout specifies how long a user can be inactive before a remot...

Страница 102: ...Microsoft Internet Explorer and Microsoft Edge users only You connected to the iLO web interface by using a hostname or an IPv4 address The HTML5 IRC is not supported with Microsoft Internet Explorer...

Страница 103: ...The Maximize icon maximizes the remote console window within the browser window The Restore icon resets the window to its previous size Switch to full screen This icon enables you to change from wind...

Страница 104: ...e default position of the menu is the top left Click and drag to move the menu to a different position If you change the menu position the change persists for the current remote console session Pin ic...

Страница 105: ...rmation about the available license types and the features they support see the licensing documentation at the following website http www hpe com support ilo docs The Remote Console feature is enabled...

Страница 106: ...splayed if Internet Explorer is configured to hide the user agent string The Microsoft Edge browser does not display information about the installed NET Framework version Microsoft ClickOnce The NET I...

Страница 107: ...e Overview page Use this procedure to start the Java IRC in environments with Windows or Linux and the Oracle JRE The version of the Java IRC that supports the Oracle JRE is a Java Web Start applicati...

Страница 108: ...console launch button The Java plug in is installed in the client browser Procedure 1 Click Remote Console Media in the navigation tree The Launch tab displays the remote console launch options 2 Cli...

Страница 109: ...on leader clicks Yes you are granted access to the session with access to the keyboard and mouse Shared remote console NET IRC only The shared remote console feature allows multiple users to connect t...

Страница 110: ...e center of the status bar Console Capture NET IRC only These controls enable you to record and play back activities displayed in the console window Screen Capture You can click the camera icon in the...

Страница 111: ...onsole Media in the navigation tree The Launch tab displays the remote console launch options 2 Start the HTML5 IRC 3 Do one of the following Use your client keyboard to press the desired keys To send...

Страница 112: ...Remote Console feature is enabled on the Access Settings page Remote console hot keys are configured Procedure 1 Click Remote Console Media in the navigation tree The Launch tab displays the remote co...

Страница 113: ...te Console feature is enabled on the Access Settings page Procedure 1 Click Remote Console Media in the navigation tree The Launch tab displays the remote console launch options 2 Start the HTML5 IRC...

Страница 114: ...ng systems implement These operating systems behave differently depending on a short press or long press Reset Forces the server to warm boot CPUs and I O resources are reset Using this option circumv...

Страница 115: ...ey support see the licensing documentation at the following website http www hpe com support ilo docs The Remote Console feature is enabled on the Access Settings page The Virtual Media feature is ena...

Страница 116: ...feature is enabled on the Access Settings page The Virtual Media feature is enabled on the Access Settings page A license that supports this feature is installed For information about the available li...

Страница 117: ...ired driver in a folder on the client you use to manage iLO do the following a Select Virtual Drives Folder b In the Browse for Folder window select the folder that contains the driver file 7 Boot to...

Страница 118: ...emote Console feature is enabled on the Access Settings page The Virtual Media feature is enabled on the Access Settings page The image file you want to use is on a web server on the same network as i...

Страница 119: ...e feature Java IRC only When you use virtual media performance is fastest when you use image files instead of physical disks You can use industry standard tools like DD to create image files or to cop...

Страница 120: ...rivilege A license that supports this feature is installed For information about the available license types and the features they support see the licensing documentation at the following website http...

Страница 121: ...d when iLO detects an ASR event The file is unlocked and can be overwritten after it is downloaded through the NET IRC The console capture control buttons are at the bottom of the NET IRC session wind...

Страница 122: ...failure 5 Click Start 6 Press the Play button again to stop playback Capturing video files with the remote console Use this procedure to capture video files of sequences other than server startup and...

Страница 123: ...he HTML5 remote console screen Use the remote console screen capture feature when you want to save a screen capture of the server activity For example you might want to capture a POST code displayed o...

Страница 124: ...or more email addresses iLO AlertMail messages include major host system events that appear in the IML For example if a fan failure occurs an event is recorded in the IML and an email message with th...

Страница 125: ...d check box c Enter the password for the email account user name in the New SMTP Password and Confirm SMTP Password boxes 7 To save the changes click Apply 8 Optional To send a test message to the con...

Страница 126: ...default Enable SMTP Authentication Enable this option to authenticate against the configured SMTP Server after connecting through a secure connection To use this option Enable SMTP Secure Connection...

Страница 127: ...10 seconds To see the latest value refresh the browser window Node Power Watts The power used by the current node in the chassis This value does not include other nodes or devices in the chassis This...

Страница 128: ...re The installed power supply firmware Individual power supply details When you click a listing in the Power Supplies section the following information is displayed Present Indicates whether a power s...

Страница 129: ...y Services Power Discovery Services is an enhancement to the iPDU technology If the chassis power supply is connected to an iPDU additional information is displayed in the Intelligent Power Distributi...

Страница 130: ...ty information in the following sections before troubleshooting the system Important safety information Before servicing this product read Safety and Compliance Information for Server Storage Power Ne...

Страница 131: ...assembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed w...

Страница 132: ...e system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the...

Страница 133: ...Procedure 1 Be sure that the blade is in the proper operating environment with adequate power air conditioning and humidity control 2 Record any error messages displayed by the system 3 Remove all CDs...

Страница 134: ...mptom When the HPE Ethernet 10 25GB 2P 661SFP28 Adapter is connected to configure 5900 switch the PCIe card information is displayed incorrectly in RBSU For more information see the Customer Advisory...

Страница 135: ...on see the Hewlett Packard Enterprise PartSurfer website http www hpe com info partssurfer Item Description 1 HPE ProLiant e910 Server Blade 2 1U air baffle 3 2U air baffle 4 M 2 Screw kit Not shown H...

Страница 136: ...tion Spare part number 2U air baffle spare part P13220 001 For more information on removal and replacement procedures see Removing and replacing the 2U air baffle on page 153 M 2 screw kit spare part...

Страница 137: ...3Y R P13208 001 16 GB Dual rank x8 PC4 2933Y R P13209 001 32 GB Dual rank x4 PC4 2933Y R P13210 001 64 GB Quad rank x4 PC4 2933Y L P13211 001 128 GB Octa rank x4 PC4 2933Y L P13212 001 For more inform...

Страница 138: ...y on page 161 Processor spare part Customer self repair on page 179 Optional Description Spare part number 2 3 GHz Intel Xeon G 6230N 20C 125W P20591 001 2 4 GHz Intel Xeon G 6212 24C 165W P13207 001...

Страница 139: ...height half length PCIe riser card 2 GPU Enablement kit spare part 3 HPE ProLiant e910 NVMe M 2 enablement board 4 Network riser card QSFP 5 HPE e910 GPU Cable Kit 6 HPE e910 GPU PCIe 8 pin Power Cab...

Страница 140: ...etwork riser P20589 001 For more information on removal and replacement procedures see Removing and replacing the network riser on page 154 HPE ProLiant e910 NVMe M 2 enablement board spare part Custo...

Страница 141: ...PU PCIe 8 pin power cable kit Customer self repair on page 179 Optional Description Spare part number HPE e910 GPU 8 pin power cable P21838 001 HPE e910 GPU PCIe 8 6 pin power cable kit Customer self...

Страница 142: ...prise within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defect...

Страница 143: ...tamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile...

Страница 144: ...Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialie...

Страница 145: ...tuci n En el caso de todas sustituciones que lleve a cabo el cliente Hewlett Packard Enterprise se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte...

Страница 146: ...o cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a Hewlett Packard Enterprise ou fornecedores...

Страница 147: ...os termos do servi o de garantia apenas para pe as a Hewlett Packard Enterprise fornece as pe as de reposi o sem cobrar nenhuma taxa No caso desse servi o a substitui o de pe as CSR obrigat ria Se des...

Страница 148: ...148 Customer self repair...

Страница 149: ...Customer self repair 149...

Страница 150: ...150 Customer self repair...

Страница 151: ...t be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing t...

Страница 152: ...njury from electric shock remove all power cords to disconnect power from the system completely Preparation procedures To access some components and perform certain service procedures you must perform...

Страница 153: ...ng and replacing the 2U air baffle Procedure 1 Power down the server blade 2 Remove the server blade from the chassis 3 Remove the top cover 4 Remove the 2U air baffle To replace the component reverse...

Страница 154: ...5 Torx screwdriver available Procedure 1 Power down the server blade 2 Remove the server blade from the chassis 3 For 2U server blade do the following a Remove the top cover b Remove the air baffle 4...

Страница 155: ...enablement board Procedure 1 Power down the server blade 2 Remove the server blade from the chassis 3 For 2U server blade do the following a Remove the top cover b Remove the air baffle 4 Remove the N...

Страница 156: ...nd replacing the PCIe riser Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server blade 2 Remove the server blade...

Страница 157: ...server blade remove the PCIe riser 5 For 2U server blade do the following a Disassemble the top cover b Pull back the retention tabs and then remove the PCIe riser card Removal and replacement proced...

Страница 158: ...c Remove the PCIe riser board Right PCIe riser board Left PCIe riser board 158 Removal and replacement procedures...

Страница 159: ...es Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server blade 2 Remove the server blade from the chassis 3 For 2U server blade...

Страница 160: ...led in the server blade see DIMM slot locations Prerequisites Before replacing memory read the memory configuration and population guidelines in the Memory options Procedure 1 Power down the server bl...

Страница 161: ...ocedure Prerequisites Before you perform this procedure make sure that you have the T 30 Torx screwdriver available Procedure 1 Observe the following cautions CAUTION When handling the heatsink always...

Страница 162: ...ink to cool b Using a T 30 Torx screwdriver loosen the heatsink nuts c Lift the processor heatsink assembly up and away from the system board To replace the heatsink processor assembly 8 Install the p...

Страница 163: ...se boot failure or intermittent shutdowns might occur c Using a T 30 Torx screwdriver tighten the nuts until they stop 9 Install the air baffle 1U server blade air baffle 2U server blade air baffle 10...

Страница 164: ...rewdriver Thermal grease Heatsink processor assembly Procedure 1 Power down the server blade 2 Remove the server blade from the chassis 3 Remove the air baffle 1U server blade air baffle 2U server bla...

Страница 165: ...rocessor in the following pattern shown If installing a new heatsink the thermal grease is preapplied 9 Replace the processor assembly on the heatsink a Align the pin 1 indicator on the processor to t...

Страница 166: ...until it sits evenly on the socket The heatsink alignment posts are keyed The processor will only install one way A standard heatsink is shown your heatsink might look different CAUTION Be sure to ti...

Страница 167: ...g the system board Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 Power down the server blade 2 Remove the server blade from the...

Страница 168: ...bly as soon as possible after removing it Do not leave the processor socket unpopulated for extended periods of time 8 Remove the processor heatsink assembly a Allow the heatsink to cool b Using a T 3...

Страница 169: ...n the processor frame and the socket b Align the processor heatsink assembly with the heatsink alignment posts and gently lower it down until it sits evenly on the socket The heatsink alignment posts...

Страница 170: ...ailure or intermittent shutdowns might occur c Using a T 30 Torx screwdriver tighten the nuts until they stop 3 Install all components removed from the failed system board 4 Install the air baffle 1U...

Страница 171: ...the chassis 4 Click OK 5 Type the serial number and press Enter 6 Select the Product ID field and press Enter The following alert appears Product ID is modified only by qualified personnel This value...

Страница 172: ...from the chassis 3 For 2U server blade remove the top cover 4 Remove all the options installed on the system board 5 Remove the system board 6 Locate the battery on the system board 7 Use a small flat...

Страница 173: ...Fan failure might reduce performance Table 2 ASHRAE Class A4 specifications Specification Value Temperature range1 Operating 0 C to 45 C 32 F to 113 F 10 C to 35 C 50 F to 95 F when GPU is installed2...

Страница 174: ...ting hard drives PCI cards must be rated for continuous operation with 60 C cooling air Solid state drives must be rated for continuous operation with 65 C cooling air Not rated for operation over 3 0...

Страница 175: ...for 100 VAC Maximum peak power 1500 W at 200 VAC to 240 VAC 1400 W at 110 VAC to 120 VAC 1260 W for 100 VAC 48VDC Hot Plug Power Supply Specification Value Input requirements Rated input voltage 40 VD...

Страница 176: ...ust be met This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system eart...

Страница 177: ...info EIL Hewlett Packard Enterprise Edgeline Documentation www hpe com info edgeline docs Hewlett Packard Enterprise Edgeline Information www hpe com info edgeline Hewlett Packard Enterprise OT Link a...

Страница 178: ...es through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com...

Страница 179: ...tive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Datacenter Care services www hpe com services datacentercar...

Страница 180: ...oHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com info environment...

Страница 181: ...International Organization for Standardization LRDIMM load reduced dual in line memory module PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test PSU po...

Страница 182: ...UID unit identification UEFI Unified Extensible Firmware Interface 182 Acronyms and abbreviations...

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