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Troubleshooting

IMPORTANT:

•

The barcode on the router chassis contains product information that must be provided to local

sales agent before you return a faulty router for service.

•

Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to

open the chassis, contact Hewlett Packard Enterprise for permission. Otherwise, Hewlett
Packard Enterprise shall not be liable for any consequence.

Troubleshooting the power supply system failure

Symptom

The router cannot be powered on. The power LED on the front panel is off.

Solution

1.

Turn off the power switch of the power source.

2.

Verify that the power cord of the router is correctly connected to the router and the power
source.

3.

Verify that the power source is operating correctly.

4.

Verify that the power cord is in good condition.

5.

If the problem persists, contact Hewlett Packard Enterprise Support.

Troubleshooting fan failures

Symptom

After the router starts up, the following error message appears on the configuration terminal:

%Jun 22 16:11:37:485 2015 HPE DEV/4/FAN FAILED:

Fan 1 failed.

Solution

1.

Verify that the fans are in position.

2.

Examine whether any obstacle enters the chassis and blocks the fans.

3.

Examine whether any fan stops rotating.

4.

Turn off the power switch.

5.

If a fan has stopped rotating without being blocked, contact Hewlett Packard Enterprise Support
to have the fan replaced.

6.

If the problem persists, contact Hewlett Packard Enterprise Support.

Troubleshooting the configuration system failures

If the router operates properly after being powered on, the boot information is displayed on the
configuration terminal. If the configuration system is faulty, the configuration terminal displays
garbled characters or does not display anything.

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Содержание FlexNetwork MSR2003

Страница 1: ...HPE FlexNetwork MSR2000 Routers Installation Guide Part number 5998 6483R Document version 6W104 20160519 ...

Страница 2: ...nd 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise ...

Страница 3: ...h a grounding conductor buried in the earth ground 18 Installing an interface module 18 Installing a SIC 18 Installing a DSIC 19 Connecting the router to the network 20 Logging in to the router 21 Connecting a console cable 21 Connecting a USB cable 22 Setting terminal parameters 24 Installing power supplies 24 Connecting a power cord 25 Connecting an AC power cord 25 Connecting a DC power cord 26...

Страница 4: ...is views and technical specifications 36 Chassis views 36 MSR2003 36 MSR2004 24 37 MSR2004 48 37 Power supplies 38 AC power supply 38 DC power supply 39 Technical specifications 39 Appendix B LEDs 41 Panel LEDs 41 LED description 42 Appendix C Slot arrangement 44 Document conventions and icons 45 Conventions 45 Network topology icons 46 Support and other resources 47 Accessing Hewlett Packard Ente...

Страница 5: ...al injury CAUTION means an alert that calls attention to important information that if not understood or followed can result in data loss data corruption or damage to hardware or software General safety recommendations Keep the chassis and installation tools away from walk areas Make sure the ground is dry and flat and anti slip measures are in place Unplug all the external cables including power ...

Страница 6: ...r For the temperature and humidity requirements of the MSR2000 router see Table 2 Table 2 Temperature and humidity requirements Temperature Humidity 0 C to 45 C 32 F to 113 F 5 to 90 noncondensing Cleanliness Dust buildup on the chassis might result in electrostatic adsorption which causes poor contact of metal components and contact points especially when indoor relative humidity is low In the wo...

Страница 7: ...e on an antistatic workbench with the face upward or put it into an antistatic bag Touch only the edges instead of electronic components when you observe or move a removed interface module To attach an ESD wrist strap 1 Wear the wrist strap on your wrist 2 Lock the wrist strap tight around your wrist to keep good contact with the skin 3 Insert the ESD plug into the ESD socket 4 Make sure the rack ...

Страница 8: ...rounded Install a lightning arrester at the input end of the power supply to enhance the lightning protection capability of the power supply Install a special lightning arrester at the input end of outdoor signal lines for example E1 T1 line to which interface modules of the router are connected to enhance the lightning protection capability Rack mounting Before mounting the router in a rack adher...

Страница 9: ...ch only the edges instead of electronic components when observing or moving a removed interface module EMI prevention Take effective measures to protect the power system from the power grid system Separate the protection ground of the router from the grounding device or lightning protection grounding device as far as possible Keep the router far away from radio stations radar and high frequency de...

Страница 10: ...of the rack is appropriate for the router The front and rear of the rack are at least 0 8 m 2 62 ft away from walls or other devices Safety precautions The router is far away from any moist area and heat source The emergency power switch in the equipment room is located Tools Installation accessories supplied with the router User supplied tools Reference Documents shipped with the router Online do...

Страница 11: ...w on the chassis cover intact and if you want to open the chassis contact Hewlett Packard Enterprise for permission Otherwise Hewlett Packard Enterprise shall not be liable for any consequence Installation prerequisites You have read Preparing for installation carefully All requirements in Preparing for installation are met Installation flowchart You can install the router on a workbench or on a r...

Страница 12: ...onnect the router to the network Connect the router to a console terminal Connect the power cord Verify the installation Power on the router Troubleshoot the router Power off the router Operating correctly End Mount to a workbench Mount to a rack Determine the mounting location Workbench Rack ...

Страница 13: ...eavy objects on the router To mount the router on a workbench 1 Make sure the workbench is clean stable and correctly grounded 2 Place the router upside down on the workbench and attach the rubber feet to the four round holes in the chassis bottom Figure 3 Attaching the rubber feet 3 Place the router on the workbench with the upside up Figure 4 Mounting the router on a workbench ...

Страница 14: ... Mounting the router to a rack Rack mounting clearance requirements Figure 5 MSR2003 rack mounting clearance requirement 303 5 mm 11 95 in E1 cable Mounting bracket Power cord 60 mm 2 36 in 60 mm 2 36 in ...

Страница 15: ...11 Figure 6 MSR2004 24 rack mounting clearance requirement ...

Страница 16: ...ight 44 2 mm 1 74 in 1 RU Width 440 mm 17 32 in Total depth 483 5 mm 19 04 in 363 5 mm 14 31 in for the chassis 60 mm 2 36 in for connecting an AC power cord 60 mm 2 36 in for connecting an E1 cable Depth A minimum of 0 6 m 1 97 ft Distance from the front post to the front door A minimum of 80 mm 3 15 in Distance from the front post to the rear door A minimum of 420 mm 16 54 in MSR2004 48 Height 4...

Страница 17: ...pport the weight of the router To avoid damage to the router do not place any objects on the router To mount the router in a rack 1 Use a mounting bracket to mark the positions of cage nuts on the front rack posts making sure they are at the same level Figure 8 Marking the positions of cage nuts 2 Insert one edge of a cage nut into the hole Use a flat blade screwdriver to compress the other edge o...

Страница 18: ... all the marked positions on the rack posts 4 Attach the mounting brackets to the two sides of the chassis and fasten the screws Figure 10 Attaching the front mounting brackets 5 Place the chassis on the rack and use M6 screws to attach the mounting brackets to the rack posts 1 2 ...

Страница 19: ... correctly grounded before grounding the router To connect the grounding cable 1 Remove the two grounding screws from the rear panel of the chassis 2 Attach the grounding screw to the ring terminal of the grounding cable See Figure 12 3 Use a Phillips screwdriver to fasten the grounding screw into the grounding screw hole 4 Remove the grounding screw from the grounding point on the rack 5 Use a ne...

Страница 20: ...16 Figure 12 Connecting the grounding cable to the grounding hole of the router Figure 13 Grounding the router through the rack 1 ...

Страница 21: ... Grounding the router with a grounding strip If a grounding strip is available at the installation site connect the grounding cable to the grounding strip Follow the same procedures in Grounding the router through the rack to connect the grounding cable ...

Страница 22: ...een grounding cable to the angel iron or steel tube and treat the joint for corrosion protection Installing an interface module Installing a SIC CAUTION SICs are not hot swappable Make sure the router is powered off before installing a SIC To install a SIC 1 Remove the fastening screws with a Phillips screwdriver to remove the filler panel Keep the removed filler panel for future use 2 Push the SI...

Страница 23: ...re the router is powered off before installing a DSIC The MSR2004 router does not support DSICs To install a DSIC 1 Remove the screws on the filler panel on slot 1 and slot 2 of the router to remove the filler panel Figure 18 Removing the filler panel 2 Loosen the captive screws on the slot divider and pull out the slot divider ...

Страница 24: ...to the network Connect the router to the network before powering on the router This section describes how to connect the router to the network through Ethernet cables For other connection methods see HPE MSR Router Series Interface Module Guide To connect an Ethernet cable 1 Plug one end of an Ethernet twisted pair cable into the copper Ethernet port RJ 45 port to be connected on the router 2 Plug...

Страница 25: ...ble IMPORTANT When you connect a PC to a powered on router connect the RJ 45 connector to the router after connecting the DB 9 connector of the console cable to the PC To connect a console cable 1 Plug the DB 9 female connector to the serial port of the configuration terminal 2 Connect the RJ 45 connector to the console port of the router NOTE If the configuration terminal does not have an RS 232 ...

Страница 26: ...le 3 Click the following link or copy it to the address bar on the browser to log in to download page of the USB console driver and download the driver http www exar com connectivity uart and bridging solutions usb uarts xr21v1410 4 Select a driver program according to the operating system you use XR21V1410_XR21B1411_Windows_Ver1840_x86_Installer EXE Applicable to 32 bit operating systems XR21V141...

Страница 27: ...23 Figure 24 Device driver installation wizard 6 Click Continue Anyway if the following dialog box appears Figure 25 Software installation 7 Click Finish ...

Страница 28: ...al settings Baud rate 9600 Data bits 8 Stop bits 1 Parity none Flow control none Installing power supplies CAUTION Do not install AC and DC power supplies on the same router The MSR2004 48 router supports both AC and DC power supplies The power supplies are hot swappable on the MSR2004 48 router To install a power supply 1 Loosen the captive screws on the filler panel in the target slot with a Phi...

Страница 29: ...gure 27 Installing an AC power supply for the MSR2004 48 router Figure 28 Installing a DC power supply for the MSR2004 48 router Connecting a power cord The power cords in the figures are for illustration only Connecting an AC power cord 1 Make sure the router is correctly grounded and the power switch on the router is in the OFF position 2 Connect one end of the AC power cord to the AC receptacle...

Страница 30: ...scheme When you connect a power cord always identify the polarity symbol on its wires You can connect a DC power cord to only the MSR2004 48 router To connect a DC power cord 1 Make sure the router is correctly grounded and the power switch on the router is in the OFF position 2 Loosen the captive screws on the power supply with a Phillips screwdriver to remove the protective cover from the power ...

Страница 31: ...ctly grounded The correct power source is used Powering on the router Verifying before power on Before powering on the router verify the following items The power supplies are correctly installed The power cord and grounding cable are correctly connected The power source voltage meets the requirement of the router The console cable is correctly connected the terminal or PC used for configuration h...

Страница 32: ...re Validating Press Ctrl B to access EXTENDED BOOTWARE MENU Loading the main image files Loading file flash msr2000 cmw710 system e000603 bin Done Loading file flash msr2000 cmw710 security e000603 bin Done Loading file flash msr2000 cmw710 voice e000603 bin Done Loading file flash msr2000 cmw710 data e000603 bin Done Loading file flash msr2000 cmw710 boot e000603 bin Done Image file flash msr2000...

Страница 33: ...minal displays information correctly For local configuration the configuration terminal displays the boot information see Displaying boot information If you press Enter as prompted after system bootup the router is ready to configure Configuring basic settings for the router After the router is powered on for the first time configure the basic settings for the router For more information see HPE M...

Страница 34: ...removed power supply on a workbench or in an anti static bag 4 Install a new power supply For information about installing a power supply see Installing the router If no power supply is installed install a filler panel into the slot Figure 32 Removing a power supply Replacing a SIC 1 Completely loosen the captive screws of the SIC 2 Gently pull the SIC out along the slide rails 3 Install a new SIC...

Страница 35: ...s If you need to install a DSIC or SICs see Installing the router for the installation procedure To install filler panels proceed to steps 3 and 4 3 Gently push the slot divider into the DSIC slot along the slide rails and tighten the screws 4 Install the filler panels and tighten the screws Figure 35 Removing a DSIC Figure 36 Installing the slot divider ...

Страница 36: ...32 Figure 37 Installing filler panels ...

Страница 37: ... that the power cord is in good condition 5 If the problem persists contact Hewlett Packard Enterprise Support Troubleshooting fan failures Symptom After the router starts up the following error message appears on the configuration terminal Jun 22 16 11 37 485 2015 HPE DEV 4 FAN FAILED Fan 1 failed Solution 1 Verify that the fans are in position 2 Examine whether any obstacle enters the chassis an...

Страница 38: ...figuration terminal Symptom After the router is powered on the configuration terminal displays garbled characters Solution Verify that the Data bits field is set to 8 for the configuration terminal If the Data bits field is set to 5 or 6 the configuration terminal displays garbled characters No response from the serial port Symptom No boot information is displayed on the configuration terminal whe...

Страница 39: ...s modified the network connectivity is lost When you check the configuration the configuration is very complicated and it is hard to locate the errors In this case you must configure the router again Solution If you have not saved any configuration you can reboot the router by pressing the Reset button for a short time or power off the router If you have saved some configurations you can use the C...

Страница 40: ...ustration only MSR2003 Figure 38 Front view 1 AC input power receptacle 2 Power switch 3 Gigabit Ethernet port GE0 4 Gigabit Ethernet port GE1 5 Console AUX port CON AUX 6 USB console port CON 7 USB port Figure 39 Rear view 1 SIC slot slot 3 2 SIC slot slot 2 3 SIC slot slot 1 4 Grounding terminal 1 2 3 4 ...

Страница 41: ...AUX port CON AUX 10 Gigabit Ethernet port GE0 Figure 41 Rear view 1 SIC slot Slot 4 2 SIC slot Slot 3 3 SIC slot Slot 2 4 SIC slot Slot 1 5 Grounding terminal MSR2004 48 Figure 42 Front view 1 Gigabit Ethernet port GE3 to GE18 2 Gigabit Ethernet port GE19 to GE34 3 Gigabit Ethernet port GE35 to GE50 4 Gigabit Ethernet port GE1 5 Gigabit Ethernet port GE2 6 USB port 7 Reset button RESET 8 Console A...

Страница 42: ... 5 Grounding terminal 6 SIC slot Slot 1 7 SIC slot Slot 2 Power supplies One power supply can meet the power requirement of the router You can install two power supplies for redundancy AC power supply Figure 44 AC power supply for the MSR2004 48 router 1 Captive screw 2 Fan 3 Power receptacle 4 Captive screw ...

Страница 43: ...Memory 1 GB DDR3 1 GB DDR3 1 GB DDR3 Flash CF 256 MB flash 256 MB CF card 256 MB CF card SIC DSIC slot 3 SIC slots 1 DSIC slot 4 SIC slots 4 SIC slots Dimensions H W D excluding rubber feet and mounting brackets 44 2 360 305 3 mm 1 74 14 17 12 02 in 44 2 440 363 5 mm 1 74 17 32 14 31 in 44 2 440 403 5 mm 1 74 17 32 15 89 in AC power supply Rated voltage range 100 VAC to 240 VAC 50 Hz 60 Hz Rated p...

Страница 44: ...0 Item MSR2003 MSR2004 24 MSR2004 48 DC power supply N A N A Rated voltage range 48 VDC to 60 VDC Rated power 150 W Operating temperature 0 C to 45 C 32 F to 113 F Relative humidity noncondensing 5 to 90 ...

Страница 45: ...3 Console port LED 4 USB console port LED 5 System status LED SYS 6 Power supply LED PWR Figure 47 MSR2004 24 LEDs 1 Gigabit Ethernet port LED GE3 to GE26 2 Power supply LED PWR 3 System status LED SYS 4 Gigabit Ethernet port LED GE2 5 Gigabit Ethernet port LED GE1 6 SFP port LED SFP27 7 Gigabit Ethernet port LED GE0 ...

Страница 46: ...has failed the self test Flashing yellow 8 Hz The extended segment does not exist Steady yellow The boot image does not exist Off No power input or exceptions have occurred Power supply LED PWR1 Steady green The power supply is operating correctly Off No power input USB console port LED Steady on The router is using the USB console port for configuration Off The router is not using the USB console...

Страница 47: ... Off No link is present Gigabit Ethernet port LED GE Steady green A 1000 Mbps link is present Flashing green Data is being received or transmitted at 1000 Mbps Steady yellow A 10 100 Mbps link is present Flashing yellow Data is being received or transmitted at 10 100 Mbps Off No link is present ...

Страница 48: ...ngement on the router Rou ter Slot arrangement Interface name MSR 2003 In standalone mode The interface name is in the x y format x represents the slot number and y represents the interface number In IRF mode The interface name is in the x y z format x represents the member ID y represents the slot number and z represents the interface number MSR 2004 24 MSR 2004 48 SIC slot DSIC slot SIC 2 SIC 1 ...

Страница 49: ...st one x y Asterisk marked square brackets enclose optional syntax choices separated by vertical bars from which you select one choice multiple choices or none 1 n The argument or keyword and argument combination before the ampersand sign can be entered 1 to n times A line that starts with a pound sign is comments GUI conventions Convention Description Boldface Window names button names field name...

Страница 50: ... Represents an access controller a unified wired WLAN module or the access controller engine on a unified wired WLAN switch Represents an access point Represents a wireless terminator unit Represents a wireless terminator Represents a mesh access point Represents omnidirectional signals Represents directional signals Represents a security product such as a firewall UTM multiservice security gatewa...

Страница 51: ...s provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe com support softwaredepot To view and u...

Страница 52: ...r self repair CSR programs allow you to repair your product If a CSR part needs to be replaced it will be shipped directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR For more information about CSR contact your local service provider or ...

Страница 53: ...umber edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 54: ...ng terminal parameters 24 troubleshooting garbled terminal display 34 troubleshooting no terminal display 34 console port logging in 21 console terminal power on examination 29 D DSIC replacing 31 E electrical EMI prevention 3 fan failure 33 grounding router through rack 15 grounding router with buried grounding conductor 18 grounding router with grounding strip 17 grounding the router 15 lightnin...

Страница 55: ... recommendations 1 safety symbols 1 SIC 18 troubleshooting router installation 33 verifying installation 27 interface troubleshooting module failure 34 interface module DSIC installation 19 installing DSIC 19 installing SIC 18 module installation 18 replacing DSIC 31 replacing SIC 30 SIC installation 18 L LED power on examination 29 lightning protection site requirements 4 logging in console port ...

Страница 56: ...on the router 27 27 replacing DSIC 31 replacing SIC 30 restoring factory settings 35 setting console terminal parameters 24 troubleshooting cable failure 34 troubleshooting configuration system failure 33 troubleshooting connection failure 34 troubleshooting fan failure 33 troubleshooting garbled terminal display 34 troubleshooting interface module failure 34 troubleshooting no response from seria...

Страница 57: ...ng console parameters 24 troubleshooting garbled display 34 troubleshooting no display 34 troubleshooting cable failure 34 configuration system failure 33 connection failure 34 fan failure 33 garbled terminal display 34 interface module failure 34 no response from serial port 34 no terminal display 34 power supply failure 33 reset button usage guidelines 35 restoring factory settings 35 router ins...

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