Generating the encryption-based ciphertext from the Service Console interface of the
HPE 3PAR Service Processor 5.x
In advance or at the time of a support session, the administrator can generate the ciphertext (blob) and
provide it to Hewlett Packard Enterprise support to be deciphered. Before or upon arriving at the site, the
approved service provider can obtain the password from Hewlett Packard Enterprise support over the
phone, text message, or email.
Procedure
1.
Connect and log in to the HPE 3PAR Service Processor (SP) 5.x.
2.
From the Service Console interface main menu, select
Service Processor
, and then select
Actions
>
HPE Support password
.
3.
Select
Encryption based password
.
4.
Click
Apply
.
The ciphertext is displayed.
5.
Copy and paste that ciphertext into an email, text message, or into an encrypted zip file and send to
Hewlett Packard Enterprise support.
The ciphertext is safe to email, because the random credential contained in the ciphertext is first
encrypted and then wrapped using a public key. Only Hewlett Packard Enterprise can unwrap the
encrypted credential using the corresponding private key.
Setting time-based or encryption-based password option from the Text-Based User
Interface of the HPE 3PAR Service Processor 5.x
Procedure
1.
Connect and log in to the HPE 3PAR Service Processor (SP) 5.x.
2.
From the Text-Based User Interface (TUI) main menu, enter the menu option for
Secure Password
Management
.
The current mode is displayed after
Current password mode:
as either
TIME
or
ENCRYPT
.
3.
Enter the menu option for
Change password mode to <TIME or ENCRYPT>
.
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