Maintenance and Service Guide
Z24q G3 model
SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
Страница 1: ...Maintenance and Service Guide Z24q G3 model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...
Страница 2: ...States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First...
Страница 3: ...es 3 Features 3 Front components 4 Rear and side components 5 Locating the serial number and product number 6 3 Illustrated parts catalog 7 How to order parts 8 4 Removal and replacement procedures 10 Preparation for disassembly 10 Rear Cover 10 Power board 13 Connector repair 15 HDMI connector HDMI1 15 DP connector DP1 DP2 16 USB B connector USB1 17 USB A connector USB2 USB3 17 USB A connector US...
Страница 4: ...before opening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or dispo...
Страница 5: ... Substance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the ori...
Страница 6: ...le monitor head mounting solutions DisplayPort and High Definition Multimedia Interface HDMI video inputs USB cable provided to connect the monitor s USB hub to the USB port on the computer Plug and Play capability if supported by your operating system 100 mm integrated VESA mounting Security cable slot provision on rear of monitor for optional security cable On screen display OSD adjustments in s...
Страница 7: ...4 Front components To identify the components on the front of the monitor use this illustration and table ...
Страница 8: ... source device such as a computer 7 DisplayPort connector OUT Connects the DisplayPort cable from the monitor to a secondary monitor 8 USB Type B port upstream Connects the USB Type B cable to a source device such as a computer This port enables the USB Type A ports to perform their functions 9 USB port Connects a USB cable to a peripheral device such as a keyboard mouse or USB harddrive 10 USB po...
Страница 9: ...r and product number The serial number and product number are located on the rear of the monitor You may need these numbers when contacting HP about the monitor model For worldwide models including India Barcode label Spec label ...
Страница 10: ...stration and table Table 3 1 Monitor major components and their descriptions Item Description Part number Qty 1 ASSY Panel Z24q G3 1 2 ASSY Main Chassis Z24q G3 1 3 Power Board Z24q G3 1 4 Interface Board Z24q G3 1 5 Screw Machine M3 6 5 6 Screw Cap Head M4 8 1 7 Mylar Power Z24q G3 1 ...
Страница 11: ...d Z24q G3 1 25 Joystick Cap Z24q G3 1 26 Screw Tap Pan M3 6 Ni 2 27 Z Logo 48mm PET Black 1 28 Hinge Tilt 5 20 Pivot 45 Z24q G3 1 29 Screw M4 6 FH CN NYLON 4 30 Hinge Cover OP Turbo Silver Z24q G3 1 31 Stand Arm Lift 150 AL Z24q G3 1 32 Stand Base Turbo Silver Z24q G3 1 33 Double Adhesive Tape 2 34 PET Shading Lens 1 How to order parts The HP authorized repair center can purchase the power board f...
Страница 12: ...13TR ND 1 Cut off the Pin as below USB A USB4 USB5 Molex https www digikey com PN WM10413TR ND 1 Modify the rear cover I O metal and plastic 2 Change the height from 15mm to 11 5mm 3 Cut off the Pin as below NOTE The connector may need to be modified to meet functionality regulatory and safety requirements if it is not an exact match You can purchase cables from the HP part store at https partsurf...
Страница 13: ...for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following dimensions Rear Cover B...
Страница 14: ...ve the hinge cover then Release the four screws from back bracket and remove the hinge then Loose all the hooks by hand for pulling the rear cover 3 Remove USB BD Screws to remove USB BD Remove the EMI gasket then loose the two hooks by hand then remove the cable ...
Страница 15: ...Remove IO cover from display head Remove three screws and loose three hooks by hand 6 Remove Bracket Assembly From Display Head remove 4pcs screws and remove three cable connectors 7 Remove bezel bottom ASSY from display head Remove 5pcs screws ...
Страница 16: ...m bracket Release the 5pcs screws for releasing the power board and interface board Power board The power board part number is 755 08002 0001 Before removing the power board follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 10 Remove the power board 1 The HP Z24q G3 power board connector position is as follows ...
Страница 17: ...14 2 Locate the part number location on the board 3 Pin solder with soldering iron and absorber ...
Страница 18: ...001 0007 The connector identifiers are as follows Connector Location HDMI HDMI1 DP DP1 DP2 USB B USB1 USB A USB2 USB3 USB A USB4 USB5 Before repairing connectors follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 10 HDMI connector HDMI1 Repair the HDMI connector 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the ...
Страница 19: ...Place the new component on the PCB Be sure that it matches the PCB footprint 5 Solder the new component DP connector DP1 DP2 Repair the DP connector 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the pin 2 Use a hot air gun to melt the solder on the pins ...
Страница 20: ...or 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the pin 2 Lift the USB B connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint Solder the new component USB A connector USB2 USB3 Repair the USB A connector 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the pin ...
Страница 21: ...ve as much solder as possible from the pin 2 Lift the USB A connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component Function test After repair be sure to confirm that all functions are working Table 4 1 Function test Test item Operating description Tool used HDMI test Confirm whether image displays Computer or DVD player DP t...
Страница 22: ...to theOn position Video cable is improperly connected Connect the video cable properly System is in Sleep mode Press any key on the keyboard or move the mouse to exit Sleep mode Video card is incompatible Open the OSD menu and select the Input menu Set Auto Switch Input to Off and manually select the input or Replace the video card or connect the video cable to one ofthe computer s on board video ...
Страница 23: ...ect Power select Auto Sleep Mode and set auto sleep to On OSD Lockout is displayed The monitor s OSD lock function is enabled Press and hold the Menu button to disable the OSD lockout function Power Button Lockout is displayed The monitor s power button is locked Press and hold the Power button for 10 seconds to disable the power button lock function ...
Страница 24: ...ts 7 parts ordering 8 power board removal 13 precautions 1 preparation for disassembly 10 RC removal 10 rear components 5 removal power board 13 RC 10 removal and replacement procedures 10 returning to customer 2 RoHS 2002 95 EC requirements 2 safety information 1 serial number location 6 service information 1 spare parts 7 support and troubleshooting 19 troubleshooting 19 ...
