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3

O

PERATING

THE

J

UKEBOX

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NEXT

PREVIOUS

JUMP

CONTENTS

INDEX

Changed a drive or
jukebox ID but the host
does not recognize the
new ID

•

Ensure that no other device IDs conflict with the new ID. If
you find a conflict, change the ID and reboot the system (or
rescan the bus). (If rebooting, see the * note at the bottom of
this page.)

•

Refer to your host adapter documentation for adding
devices to a SCSI bus.

•

Check www.hp.com/support/optical for assistance.

•

Call your service representative.

Changed a drive or
jukebox ID but the
jukebox rejected the ID

You are trying to set an ID that is already in use by either the
jukebox or by the other drive (in two-drive models). Select
another ID.

Forgot your security
code

•

Enter the default password (

0 0 0

).

•

If the default password is not accepted, call your service
representative.

* Before turning power to STANDBY, ensure that the SCSI bus is inactive and will remain
inactive while you are troubleshooting. Going to STANDBY in this jukebox while the SCSI
bus is active can cause data loss and/or SCSI bus problems.

Table 3-3: Troubleshooting

Problem

What to do

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Содержание Surestore 125ex - Optical Jukebox

Страница 1: ...NEXT JUMP CONTENTS INDEX PRINT HEWLETT PACKARD SURESTORE 125EX OPTICAL JUKEBOX USER S GUIDE Edition 1 Manufacturing Part Number HP Part No C1118 90000 Greeley CO USA Copyright August 1999 ...

Страница 2: ...ing but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Copyright August 1998 PRINTING HISTORY New editions of this manual incorporate all material updated since the previous ed...

Страница 3: ...WARNING Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed until you fully understand an meet the required conditions Caution Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until understanding and meeting these required conditions NOT...

Страница 4: ...ical 125ex optical jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description operating instructions and troubleshooting information Appendix A supplies and customer support Appendix B operating this jukebox on a SCSI bus Appendix C safety and regulatory information Glossary of Terms Index ...

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Страница 10: ...e Front Panel 3 2 Figure 3 1 Menu Tree Top Level 3 4 Figure 3 2 Menu Tree Top Level With Configuration 15 ON 3 5 Figure 3 3 Menu Tree Top Level With Configuration 32 ON 3 5 Figure 3 4 Loading a Disk Cartridge 3 9 Figure 3 5 Menu Tree Loading a Disk Cartridge 3 10 Figure 3 6 Menu Tree Ejecting a Disk Cartridge 3 11 Figure 3 7 Menu Tree Setting a New Security Code 3 13 Figure 3 8 Menu Tree Changing ...

Страница 11: ...NEXT PREVIOUS JUMP CONTENTS INDEX TABLES PRINT Tables Configurations 3 23 Information Logs 3 27 Troubleshooting 3 37 Basic Supplies and Accessories A 3 ...

Страница 12: ...kebox and library are two interchangeable terms used for this type of data storage device Jukebox is used in this document The term autochanger in this document refers only to the physical and electronic components that manage the movement and storage of optical cartridges inside the jukebox This chapter gives information on the following topics choosing a proper environment for the jukebox identi...

Страница 13: ... terminator included 68 pin high density SCSI cable of desired length single ended or low voltage differential SCSI host adapter with at least two available addresses at least three avail able addresses if you are installing one jukebox with two drives application software that supports this type of jukebox this guide included ...

Страница 14: ...used doors and walkways supplies that collect dust and smoke filled rooms 2 3 inches in front and back of the jukebox to allow air circulation availability of AC power with voltage ranges of 100 127 V 115 V nominal or 200 240 V 230 V nominal This jukebox has an autoranging power supply At 100 127 V the maximum current rating is 1 8 Amperes At 200 240V the maximum current rating is 0 9 Amperes Typi...

Страница 15: ...G UP THE JUKEBOX 1 NEXT PREVIOUS JUMP CONTENTS INDEX IDENTIFYING REAR PANEL FEATURES Refer to Figure 1 1 and the text on the next page to identify parts and learn their functions Figure 1 1 Rear Panel Features ...

Страница 16: ...wer completely from the jukebox you must remove the power cable either from the rear input on the jukebox or at the wall floor electrical outlet 3 SCSI ports Two 68 pin high density connectors that allow connection to either a single ended or low voltage differential SCSI bus A terminator must be plugged into one of these connectors when the jukebox is the last physical device on a SCSI bus The te...

Страница 17: ...e to the mailslot during ship ping A shipping screw is installed through the bottom of the chassis to restrain the cartridge picker To remove the mailslot bracket do the following Refer to Figure 1 2 on the following page 1 Grasp both sides of the bracket and at the same time hook your fingers underneath its lower edge 2 Gently bend the bottom of the bracket out slightly and while jiggling the bra...

Страница 18: ...1 SETTING UP THE JUKEBOX 1 NEXT PREVIOUS JUMP CONTENTS INDEX Figure 1 2 The Mailslot Shipping Bracket ...

Страница 19: ...ing 3 Slide a finger under the chassis so that you can feel the area shown in Figure 1 3 The bottom of the chassis should be flat You should not feel the head of a finger screw Caution If you feel a large screwhead undeneath the chassis gently lay the jukebox on its side and remove the screw The jukebox will not be harmed by laying it on its side After removing the screw raise the jukebox up and o...

Страница 20: ...1 SETTING UP THE JUKEBOX 1 NEXT PREVIOUS JUMP CONTENTS INDEX Figure 1 3 Location of the Shipping Screw ...

Страница 21: ...t have internal devices disks etc connected to the bus If you do the maxi mum allowable external bus is reduced by the amount of internal bus used When connecting to a low voltage differential SCSI bus you have a maximum of 39 4 feet 12 metres for the entire bus As mentioned above the jukebox uses 16 inches 0 4 metre internally so 38 feet 11 6 metres remain available for your use This assumes that...

Страница 22: ...vices other than the autochanger and or drives do it now before you begin cabling Refer to your host and host bus adapter documentation If you will be changing the IDs of the autochanger or the drives you will be given an opportunity to do this in the installation steps that follow 1 Ensure that the mailslot shipping bracket and the shipping screw are removed NOTE If you will be changing SCSI IDs ...

Страница 23: ...t on your host computer see 3 on Figure 1 1 4 Plug a terminator into the unused SCSI port on the jukebox Because this configuration makes the jukebox the last peripheral on the SCSI bus the bus must be terminated on the jukebox NOTE The jukebox ships with a self configuring single ended low voltage differential terminator 5 Go to Connecting Power Adjusting IDs and Turning the Jukebox On on page 1 ...

Страница 24: ...e bus What is the bus length available A basic review of SCSI and a discussion of the issues involved with connecting devices on a bus is in Appendix B Caution Do not connect a high voltage differential device onto the same bus as this jukebox Damage to the high voltage differential device interface electronics can occur Important Do not add a single ended device onto the bus if you intend the bus...

Страница 25: ...n narrow SCSI bus internally See Appendix B for a discussion of SCSI buses Do not force wide data transfers Figure 1 5 Connecting the Jukebox With Other SCSI Peripherals The default IDs for the jukebox are as follows Check to see if there will be any conflicts in this installation If you are installing another of this model jukebox on the same bus you have conflicts Autochanger jukebox robotics 3 ...

Страница 26: ...x On Remember if you are installing two libraries of this type they will have the same default IDs 3 4 and 5 1 Ensure that the mailslot shipping bracket and the shipping screw are removed NOTE If you will be changing SCSI IDs in the host finish changing them before doing the next step See the previous NOTE 2 Ensure that your host computer is OFF and the jukebox standby on switch is in the STANDBY ...

Страница 27: ... the other end of the power cord into a grounded electrical outlet Caution Placing the standby on switch to STANDBY does not remove all power from the jukebox To remove all power including primary power you must pull the jukebox power plug from the wall floor receptacle 4 Press the jukebox standby on switch to ON NOTE If you are connecting two jukeboxes place both jukeboxes to ON The remaining ste...

Страница 28: ...efer to Changing SCSI IDs in Chapter 3 Return to this NOTE to continue After changing the IDs turn the jukebox or jukeboxes to STANDBY then back to ON to write the changes into the jukebox memory Once more wait until the jukebox shows READY in the display before turning on the host 6 Turn on the host computer ...

Страница 29: ...efer to Ejecting a Disk Cartridge From the Jukebox on page 3 11 Caution Failure to eject a disk from the optical drive prior to moving the jukebox could result in damage to the optical drive mechanism Caution Do not turn off power to the jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI peripheral when the bus is active can result in data loss and or indeterminate bus ...

Страница 30: ... If you will be manually ejecting disks refer to Ejecting a Disk Cartridge From the Jukebox on page 3 11 To label disks so that the labeling will not cause problems in the jukebox refer to Labeling an Optical Disk Cartridge on page 2 3 Caution Failure to eject a disk from the optical drive prior to moving the jukebox could result in damage to the optical drive mechanism Failure to remove all disks...

Страница 31: ...nserting the mailslot shipping bracket Refer to page 6 for a description of this bracket The shipping bracket slides into the mailslot easily but will not latch Place a piece of tape across the bracket to keep it in place 6 Re insert the shipping screw that was removed when the jukebox was unpacked This screw is 6 32 UNC 2B cap screw 1 3 4 inches long Re install in the position shown in Figure 1 3...

Страница 32: ...e affect accurate smooth handling of the cartridge by jukebox robotics A failure of the mechanical components of a cartridge could damage the mechanism of an optical drive Caution Use only HP qualified magneto optical media cartridges in this jukebox Use of non HP qualified media could damage an optical drive If a drive failure or damage is attributed to the use of non HP qualified media HP will c...

Страница 33: ... be altered or erased If you have a need for data security and audit trails write once disks may be a good disk choice Both rewritable and write once disks come in three sector sizes 2 048 bytes sector 1 024 bytes sector and 512 bytes sector The sector size you choose depends upon what type of operating system you have in your host com puter and which software package you use to manage files store...

Страница 34: ...o labeling the disks storage slot location 1 2 3 date of format or initialization disk owner group department etc storage purpose backup old version of operating system etc HP recommends using end labels as shown in Figure 2 1 End labels reduce the chance of label material interfering with the cartridge shutter and causing a drive to jam Caution Labels used in the vicinity of the shutter may cause...

Страница 35: ...2 USING OPTICAL DISKS 2 NEXT PREVIOUS JUMP CONTENTS INDEX Figure 2 1 Recommended Placement of Cartridge Labels ...

Страница 36: ...n the cartridge see Figure 2 2 With rewritable optical disks write protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk With write once optical disks existing files cannot be altered or erased regardless of whether or not the write protect button has been set However setting the button to write protect prevents writing additional files ...

Страница 37: ...2 USING OPTICAL DISKS 2 NEXT PREVIOUS JUMP CONTENTS INDEX Figure 2 2 Write Protect Button Location ...

Страница 38: ...part Do not insert disks with loosely attached labels into the jukebox Remove old disk labels before applying new ones especially if you choose to place labels on the sides of the car tridge near the shutter rather than on the end of the cartridge Store disks in a clean safe place when they are not in use CLEANING DISKS Normally an optical disk does not require cleaning when used in a computer roo...

Страница 39: ...e particles dragged across the disk surface can damage the disk and prevent recovery of some or all of the data on the disk Clean a disk only with an approved disk cleaning kit Follow the disk cleaning kit instructions exactly HP approved disk cleaning kits are listed at www hp com go optical Look under Product Catalog ...

Страница 40: ... describes how to do the following identify front panel features use selection buttons interpret displayed messages load optical disks into the jukebox eject optical disks from the jukebox set a security code change configurations retrieve internal jukebox performance information run tests for service use only set SCSI IDs ...

Страница 41: ...OX 3 NEXT PREVIOUS JUMP CONTENTS INDEX INDENTIFYING FRONT PANEL FEATURES Figure 3 1 Features on the Front Panel 1 Mailslot Used to load and eject disks 2 9 Character display Displays information about the current operation ...

Страница 42: ...to perform the following operations CANCEL cancels the current operation or choice PREV scrolls the displayed choice backward by one NEXT scrolls the displayed choice forward by one ENTER selects the displayed choice 4 Drive indicator Lit when the optical drive mechanism is being accessed ...

Страница 43: ...REV button a task option appears If you see an as part of the message it indi cates there is a menu beneath that option which you can access by pressing the ENTER key To display additional options press the NEXT or PREV Key If you hold the NEXT or PREV buttons down the display scrolls faster NOTE You can get back to READY at any time by pressing CANCEL You may have to press CANCEL more than once i...

Страница 44: ...EBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX Figure 3 2 Menu Tree Top Level With Configuration 15 ON Figure 3 3 Menu Tree Top Level With Configuration 32 ON Displays if the mailslot is open Displays if the mailslot is closed ...

Страница 45: ...window shows you the operations you may select A description of each operation is given below Instruc tions for using and setting operations are given in the following sections See the note below READY the jukebox is ready for operation SECURE the jukebox is ready for operation in SECURE mode see Configuration 15 description in Table 3 1 CLOSE MS select to close the mailslot Configuration 32 is se...

Страница 46: ...s ENTER to go to the submenu that allows you to set these options The next section explains how to set these options Pressing CANCEL one or two times brings the jukebox back to the READY display MESSAGES DURING HOST OPERATIONS Some disk operations initiated by the host computer will cause messages to be displayed The following are examples of these messages LOAD 15 the host computer selected the d...

Страница 47: ...ing the selection buttons on the control panel Tasks included in this section are loading a disk into the jukebox ejecting a disk from the jukebox setting a security code changing a configuration option retrieving performance information running internal jukebox tests at request of service changing the jukebox controller SCSI ID changing a drive SCSI ID troubleshooting ...

Страница 48: ... PREVIOUS JUMP CONTENTS INDEX LOADING A DISK CARTRIDGE INTO THE JUKEBOX Label all disks before inserting them into the jukebox See Labeling an Optical Disk Cartridgein Chapter 2 for instruc tions Figure 3 4 Loading a Disk Cartridge ...

Страница 49: ...kebox check the software documentation before proceeding with these steps Figure 3 5 Menu Tree Loading a Disk Cartridge Start with READY in the display 1 Insert a cartridge into the mailslot shutter end of the cartridge first Side A facing up see Figure 3 3 Push the car tridge in firmly but gently until it is fully inserted into the mailslot SLOT displays is the number of an available storage slot...

Страница 50: ... desired slot number is displayed and then press ENTER NOTE Any time during the load sequence you may press CANCEL and the cartridge will be returned to the mailslot 3 After the disk has been loaded into the selected storage slot READY displays EJECTING A DISK CARTRIDGE FROM THE JUKEBOX Figure 3 6 Menu Tree Ejecting a Disk Cartridge Start with READY in the display 1 Press NEXT until EJECT displays...

Страница 51: ...ng there is a disk in a drive 3 If the number of the slot or drive that is displayed is the one you want press ENTER If you want a different numbered slot or drive press NEXT or PREV until that number displays Then press ENTER NOTE Any time during the eject sequence you may press CANCEL and the cartridge will be returned to the storage slot or drive from where it came ...

Страница 52: ...3 OPERATING THE JUKEBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX SETTING A NEW SECURITY CODE Figure 3 7 Menu Tree Setting a New Security Code ...

Страница 53: ...ss ENTER CONF 0 and a flashing 0 displays 3 Press NEXT until CONF 17 displays NOTE Starting from when you press ENTER in the next step you are prompted to enter the current security code 4 Press ENTER CODE 1 and a flashing 0 displays 5 Press NEXT until the first number of your current security code displays 6 Press ENTER CODE 2 and a flashing 0 displays 7 Press NEXT until the second number of your...

Страница 54: ...the previous code 3 16 Press NEXT until the third number you want in your security code displays 17 Press ENTER SET 17 displays briefly 18 Press CANCEL to return to READY Caution The next step is turn the jukebox to STANDBY Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI peripheral when the bus is active can result in data loss an...

Страница 55: ...N OF THE JUKEBOX You can customize the way the jukebox operates by setting values in its configurations See Table 3 1 for a list of these configurations their default settings and possible settings NOTE Your security code is required to change security configurations 15 17 20 31 and 32 ...

Страница 56: ...3 OPERATING THE JUKEBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX CHANGING A SECURITY CONFIGURATION Figure 3 8 Menu Tree Changing a Security Configuration ...

Страница 57: ...w Security Code explained previously Follow these steps to set a security option Start with READY or SECURE in the display 1 Press NEXT until CONF displays 2 Press ENTER CONF 0 displays The 0 is flashing 3 Press NEXT until the number of the option you want to change displays 4 Press ENTER CODE 1 and a flashing 0 displays 5 Press NEXT or PREV until the first number of your security code displays 6 ...

Страница 58: ... 10 Press ENTER The current default setting displays It may be any one of these settings OFF or ON a number 11 Select the option you want by pressing NEXT or PREV 12 Press ENTER SET displays briefly The security option is set 13 Press CANCEL to return to READY ...

Страница 59: ...NDBY in this jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI peripheral when the bus is active can result in data loss and or indeterminate bus states Check your host system manuals for information about checking the SCSI bus status 14 Turn the jukebox to STANDBY then ON to save the code to the jukebox memory ...

Страница 60: ...E JUKEBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX SETTING A NON SECURITY CONFIGURATION Figure 3 9 Menu Tree Setting a Non Security Configuration Start with READY or SECURE in the display 1 Press NEXT until CONF displays ...

Страница 61: ...ttings OFF or ON a number 5 Select the option you want by pressing NEXT or PREV 6 Press ENTER SET displays The security option is set 7 Press CANCEL to return to READY Caution The next step is to turn the jukebox to STANDBY Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI peripheral when the bus is active can result in data loss an...

Страница 62: ... Save maintains all set configurations 17 Set a new security code 0 0 0 Any three digit number Requires entering the current security code 18 Used by service personnel only Changing this configuration may result in an inoperable jukebox 20 Set disk security operation after a power failure Off On maintains the status of config 15 upon power cycle or power failure Off config 15 is not maintained thr...

Страница 63: ...command is received from the host computer If the jukebox is full the mailslot will rotate and allow a disk to be ejected when the jukebox receives an EJECT command from the host computer Requires entering the current security code 32 Mailslot rotation Off Off Normal mailslot operation On When a Rotate Mailslot command is received either from the control panel or from the host the mailslot is togg...

Страница 64: ...e verify is forced OFF The drive may write verify or not depending on how they are manually configured or how they are configured by the jukebox application software 42 65 Not used 66 Used by service personnel only Changing these configurations may result in an inoperable jukebox Table 3 1 Configurations Number Function Default Settings ...

Страница 65: ...3 OPERATING THE JUKEBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX RETRIEVING INFORMATION LOGGED BY THE JUKEBOX Figure 3 10 Menu Tree Retrieving Information ...

Страница 66: ... you select any log except 4 drive cartridge loads the log information displays immediately If you select log 4 DRIVE 1 displays and you can press ENTER for Drive 1 information If your jukebox has two optical drives you can press NEXT DRIVE 2 displays and ENTER to access Drive 2 information 5 Press ENTER to stop the INFO display To choose another log press NEXT or PREV 6 Press CANCEL to return to ...

Страница 67: ...EVIOUS JUMP CONTENTS INDEX 12 Total disk transport mechanism flips 14 Total mailslot rotations 16 Optical drive 1 SCSI ID 17 Optical drive 2 SCSI ID if installed Other logs are used by service Table 3 2 Information Logs No Description ...

Страница 68: ...3 OPERATING THE JUKEBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX CHANGING SCSI IDS Figure 3 11 Menu Tree Changing SCSI IDs ...

Страница 69: ...using one of these IDs for your host bus adapter or another SCSI peripheral device follow the direc tions in one of the next two sections to change either the jukebox controller or a drive ID CHANGING THE JUKEBOX CONTROLLER ID Start with READY or SECURE in the display 1 Press NEXT until SCSI ID displays 2 Press ENTER AC ID displays AC is the jukebox controller 3 Press ENTER AC ID 3 displays 4 Pres...

Страница 70: ...m manuals for information about checking the SCSI bus status 7 Switch the jukebox standby on switch to STANDBY the back to ON to save the new SCSI ID in jukebox memory CHANGING AN OPTICAL DRIVE ID Start with READY or SECURE in the display 1 Press NEXT until SCSI ID displays 2 Press ENTER AC ID displays AC is the jukebox controller 3 Press NEXT until DRV 1 ID or DRV 2 ID if your jukebox has two dri...

Страница 71: ...ave to restart your host computer for the new ID to be recognized Caution Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive Removing power from a SCSI peripheral when the bus is active can result in data loss and or indeterminate bus states Check your host system manuals for information about checking the SCSI bus status 8 Switch the jukebox standby on switch...

Страница 72: ...to your site Results of the tests can provide service with important information that can help service to more quickly resolve the problem in your jukebox Caution Some internal tests can change the location of disks in the jukebox This may cause problems with your jukebox application software or your operating system Unless directed by an authorized service representative do not run jukebox intern...

Страница 73: ...3 OPERATING THE JUKEBOX 3 NEXT PREVIOUS JUMP CONTENTS INDEX Figure 3 12 Menu Tree Running an Internal Test ...

Страница 74: ...accept another choice of test to run using the NEXT and PREV buttons If you press CANCEL when PASS is displayed you will exit the test process If the message is FAIL test number and you press ENTER the jukebox will display the error code The error code may be given to the service representative If you press CANCEL when FAIL is displayed you will exit the test process ...

Страница 75: ...age category Another aid to troubleshooting is the Library Support Tools 2 0 These tools for Windows 95 98 and NT 4 0 are also available on the HP Customer Care site described above NOTE If a service call is necessary gather the following information before calling Contact numbers are listed in Appendix A A quick easy way to gather the information in the list below is to use Support Ticket in the ...

Страница 76: ...ood Is the power outlet operating If steps above are unsuccessful refer to Appendix A for service numbers Poweron selftest failed Ensure that shipping screw is removed Ensure that the shipping bracket in the mailslot is removed Power cycle the jukebox If jukebox continues to fail poweron selftest press ENTER and record the error codes Call your service representative Before turning power to STANDB...

Страница 77: ...at the fan in the front of the jukebox is running or the fan in the rear on the power supply If the fans are not running check that the jukebox is receiving power See Jukebox won t power on previously discussed in this troubleshooting list If the jukebox is not powering on or if the jukebox is powering on but you do not have display messages call your service representative Before turning power to...

Страница 78: ...nce Call your service representative Changed a drive or jukebox ID but the jukebox rejected the ID You are trying to set an ID that is already in use by either the jukebox or by the other drive in two drive models Select another ID Forgot your security code Enter the default password 0 0 0 If the default password is not accepted call your service representative Before turning power to STANDBY ensu...

Страница 79: ...If you want to change the security configuration see Changing a Security Configuration in this chapter Disk eject attempted but EMPTYthen READY displays This is not an error There are no disks in the jukebox Disk eject attempted but FULL then READY displays A disk is in the mailslot Remove the disk from the mailslot Select EJECT select the slot you want the disk ejected from again and eject the di...

Страница 80: ...T ELEM displays The jukebox is inventorying the disks and drives The jukebox or host computer may have initiated this process Wait for this process to finish If this process does not complete if READY does not appear in the display or if no motion is seen in the jukebox power cycle the jukebox If the jukebox does not come up READY call your service representative Before turning power to STANDBY en...

Страница 81: ...that your disk is the correct density and is HP qualified Check your host computer messages and host system documentation for interpretation of the error messages Check that the disk is not write protected see Figure 2 2 on page 2 6 Check www hp com support optical for assistance Call your service representative Table 3 3 Troubleshooting Problem What to do ...

Страница 82: ...DEX SUPPLIES AND CUSTOMER SUP PORT PRINT ASupplies and Customer Support OVERVIEW OF THIS APPENDIX This appendix provides information on the following topics supplies and accessories shipping screw specifications HP customer support ...

Страница 83: ... Direct Call 1 800 752 0900 for the location of your nearest authorized Hewlett Packard dealer To contact a Hewlett Packard sales representative see Table A 2 for a list of addresses and phone numbers of HP sales offices To phone HP Direct call 1 800 227 8164 USA 1 800 387 3154 Canada or 4122 780 8111 Europe To write to HP Direct use the following address HP Direct Hewlett Packard P O Box 58195 Sa...

Страница 84: ...ber 5 2 and 4 7 Gbyte Optical Disks Rewritable optical disk 2 048 bytes sector 5 2 Gbytes single disk 88147J Write once optical disk 2 048 bytes sector 5 2 Gbytes single disk 88146J Rewritable optical disk 1 024 bytes sector 4 7 Gbytes single disk 88143J Write once optical disk 1 024 bytes sector 4 7 Gbytes single disk 88145J ...

Страница 85: ...Gbytes single disk 92279F Write once optical disk 512 bytes sector 2 3 Gbytes single disk 92289F SCSI Cables 68 Pin High Density to 68 Pin High Density 0 9 m M M thumbscrew to thumbscrew C5666A or C2911A 1 5 m M M thumbscrew to thumbscrew C5667A 2 5 m M M thumbscrew to thumbscrew C2924A or D3636A 10 m M M thumbscrew to thumbscrew C2925A SCSI Terminators Single Ended Low Voltage Differential self c...

Страница 86: ...leaners Check under Product Catalog at the web site www hp com go optical Documentation User s Guide replacement additional C1118 90000 printed English version C1118 90020 CD ROM with English and localized languages Table A 1 Basic Supplies and Accessories Item HP Part Number ...

Страница 87: ... SHIPPING SCREW SPECIFICATIONS If you have misplaced the shipping screw you can use a cap screw with these specifications 6 32 UNC 2B cap screw 1 3 4 inches long HP part number 2360 0551 orderable from HP Direct See phone numbers and mail address of HP Direct on page 2 ...

Страница 88: ...ce representative A quick way to do this is by using Support Ticket in the Library Support Tools 2 0 for Windows 95 98 and NT 4 0 This suite of tools is available on the web at the locations described under Hewlett Packard Customer Support above Obtain the following information model number of your jukebox serial number brand and model of your host computer brand and model of your host computer SC...

Страница 89: ... ready when you contact your service representative A quick way to do this is by using Support Ticket in the Library Support Tools 2 0 for Windows 95 98 and NT 4 0 This suite of tools is available on the web See Hewlett Packard Customer Support on page 7 Obtain the following information model number of your jukebox serial number brand and model of your host computer brand and model of your host co...

Страница 90: ...nds 020 606 8751 Belgium Norway 22 11 6299 Dutch 02 626 8806 Poland 22 519 0600 French 02 626 8807 Portugal 01 441 7199 Czech Republic 02 6130 7310 Russian Federation 09 5916 9821 Denmark 3929 4099 South Africa 01 1806 1030 Finland 0203 47288 Spain 902 321 123 France 04 50 43 9853 Sweden 08 619 2170 Germany 01 8052 58143 Switzerland 0848 80 11 11 Ireland 01 622 5525 Turkey 21 2224 5925 Israel Midd...

Страница 91: ...office Table A 3 Australia 8 30 17 30 Mon Fri 03 9272 8000 China 8 30 17 30 Mon Fri 8610 62625666 x5602 5609 5611 5612 8610 62 61 4174 8610 62 61 4175 8610 62 61 4176 Japan 9 00 1200 13 00 17 00 Mon Fri 3 3335 8338 Korea 8 30 1900 Mon Fri 02 3270 0700 080 999 0700 toll free New Zealand 8 30 16 00 Wed Australian Eastern Standard Time 09 356 6640 Singapore 9 00 17 00 Mon Fri 65 271 7233 Taiwan 8 30 ...

Страница 92: ...puter brand and model of your host computer SCSI adapter jukebox application software you are using and its version any jukebox driver you may be using that is separate from your jukebox application software and the version of this driver NORTH AND SOUTH AMERICA AND CANADA Using your VISA MasterCard or American Express call 800 810 0130 Per incident fee of 25 00 charged to your credit card 900 555...

Страница 93: ... address ready ELSEWHERE IN THE WORLD Contact your authorized HP dealer distributor or the nearest HP sales and service office ADDITIONAL TELEPHONE SUPPORT HP RESELLER LOCATOR NUMBERS Table A 4 Singapore Customer Care Line for End Users 65 272 5300 Table A 5 US 800 752 0900 Canada 800 387 3867 Mexico and South America 305 267 4220 ...

Страница 94: ...ming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in perfor...

Страница 95: ...r incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product 9 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER S SOLE AN...

Страница 96: ... are 50 pin and 68 pin The 50 pin bus which uses eight of its lines for data transmission is called a narrow bus The narrow bus can support eight devices The 68 pin bus which uses 16 lines for data transmis sion is called a wide bus The wide bus can support 16 devices Some devices may have 68 pin connectors but operate with a narrow bus See the next section in this Appendix The SCSI Bus and This J...

Страница 97: ...ends from lowest to highest but this ascending priority however is in blocks of eight IDs and the block from 8 to 15 is actually defined to be at a lower priority than ID 0 the lowest address on the narrow portion of the bus This is done so that if a narrow device is placed on a wide bus the wide devices which can see the lower addresses will always defer to the lower addresses when they contend f...

Страница 98: ...s are set to the remaining IDs Note that the ID of the device does not determine where the device is physically placed on the bus 1 Host Bus Adapter the connecting point for all SCSI devices on the bus LUN ADDRESSING This jukebox does not support logical unit numbering LUN addressing TRANSFER RATES ON THE BUS Initially the SCSI specification defined a 5 MB s synchronous data transfer rate on the n...

Страница 99: ...etwork Active termination uses a voltage regulator the active component to regulate the power of the resistor network to provide more stable termina tion Active termination is always preferred over passive termination Depending on your SCSI device termination is supplied by a using a physical connector by flipping a dip switch or by selecting the termination setting in software Termination is alwa...

Страница 100: ...end of a SCSI bus to prevent reflected signals 2 SCSI Device a device on the internal SCSI bus 3 Host Bus Adapter SCSI bus connecting point 4 Host Internal SCSI components internal to the host computer 5 External SCSI components external to the host computer 6 SCSI Device SCSI device external to the host computer ...

Страница 101: ... measures the voltage difference between the two sig nals The differential configuration retains more signal quality than single ended and is not as sensitive to noise allow ing for a longer cable length The maximum allowable length of a high voltage differential bus is 25 meters 82 feet for all types of buses narrow wide fast Fast 20 Low voltage differential buses Ultra 2 use less of a voltage di...

Страница 102: ... smaller and with smaller pin holes placed closer together 50 pin low density ribbon usually internal to the host 68 pin connectors some narrow and all wide devices 68 pin high density Micro D connector external This connector is similar to a D type connector but longer and slimmer and with smaller pin holes placed closer together This connector is becoming the most common 68 pin high density ribb...

Страница 103: ...IOUS JUMP CONTENTS INDEX NOTE For more complete information on the theory and operation of the SCSI bus you may want to go to Adaptec major supplier in SCSI buses www adaptec com Symbios Logic Working drafts of SCSI specifications www symbios com x3t10 ...

Страница 104: ...x or the device that is added If the decision is made to add other devices to the jukebox bus what SCSI requirements must be observed to make sure the bus will work Before addressing some questions involved in deciding whether to place another device on the jukebox bus we can say that as a general rule HP recommends that the jukebox be the only device on a bus If there are multiple devices on the ...

Страница 105: ...w 50 pin is a simple process of daisy chaining the devices and terminating both ends of the bus Mixing narrow and wide devices invites problems Mixing narrow and wide devices on a bus should be done only by a person experienced in SCSI configurations Because wide 68 pin buses need more data lines on the bus for data transfer it s necessary for the cables connecting the devices to be 68 pin Data wo...

Страница 106: ...to narrow connectors 4 Narrow SCSI Device accepts IDs from 0 to 7 5 Terminator device on the ends of a SCSI bus to prevent reflected signals on the bus Because some narrow devices have only 50 pin connectors they do not transmit the eight extra bits of data needed for the wide device on the end of the bus Using only 50 lines also prevents the narrow device from passing along the IDs of devices at ...

Страница 107: ...or above Remember the host adapter is a device so if you re mixing wide and narrow devices on the bus your host adapter must be at an ID that all devices can address If mixing narrow and wide devices is unavoidable use the configuration shown in the following diagram When look ing at the diagram note that while this is a legal SCSI configuration it is not a configuration that is recommended by Hew...

Страница 108: ...ted MIXING SINGLE ENDED HIGH VOLTAGE DIFFERENTIAL AND LOW VOLTAGE DIFFERENTIAL DEVICES On a low voltage differential LVD bus if the jukebox senses a single ended device on the bus the bus will be oper ated as a single ended bus You must not mix high voltage differential buses with either low voltage differential or sin gle ended buses High voltage signals are on different pins and may damage low v...

Страница 109: ... SE LVD termina tors These terminators can sense which mode is being used Never terminate the bus at any place except the physical ends Terminating the bus in the middle will probably cause the bus to become inoperable or operate in a state that could cause data loss If devices are on both sides of the host bus adapter such as hard drives internal to the host computer and a jukebox external to the...

Страница 110: ...f a SCSI bus to prevent reflected signals 2 SCSI Device a device on the internal SCSI bus 3 Host Bus Adapter SCSI bus connecting point 4 Host Internal SCSI components internal to the host computer 5 External SCSI components external to the host computer 6 SCSI Device SCSI device external to the host computer ...

Страница 111: ...NTS INDEX GENERAL Do not connect a single ended or low voltage differential bus with high voltage differential devices Damage can occur NOTE For current information on issues relating to installation operation and support of jukeboxes go to www hp com support optical ...

Страница 112: ...ND REGULATORY INFORMATION PRINT CSafety and Regulatory Information OVERVIEW OF THIS APPENDIX This appendix contains important safety and regulatory information for the United States Finland Sweden Germany United Kingdom European Union and Japan ...

Страница 113: ...datory for products marketed in the United States The labels and artwork shown below indi cate compliance with CDRH regulations and must be attached to laser products marketed in the United States WARNING Use of controls adjustments or performing procedures other than those specified in this manual may result in haz ardous laser radiation exposure NOTE Complies with 21 CFR Chapter 1 Subchapter J L...

Страница 114: ...IOUS JUMP CONTENTS INDEX UNITED KINGDOM TELECOMMUNICATIONS ACT 1984 The Hewlett Packard 125ex optical jukebox is approved under Approval Number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom ...

Страница 115: ...C SAFETY AND REGULATORY INFORMATION C NEXT PREVIOUS JUMP CONTENTS INDEX EC DECLARATION OF CONFORMITY ...

Страница 116: ...8 Januar 1991 Schalldruckpegel Lp 70 dB A am arbeitsplatz normaler betrieb nach ISO 7779 1988 EN 27779 1991 Typprüfung ENGLISH TRANSLATION OF GERMAN SOUND EMISSION DIRECTIVE This statement is provided to comply with the requirements of the German Sound Emission Directive from 18 January 1991 Sound pressure Lp 70 dB A at operator position normal operation according to ISO 7779 1988 EN 27779 1991 ty...

Страница 117: ...aisesti VAROITUS Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylit tävälle lasersäteilylle VARNING Om apparaten används på annat sätt än i bruksanvisning specificerats kan användaren utsättas för laserstrålning som överskrider gränsen för laserklass 1 HUOLTO Hewlett Packard 125ex levymuistiasemien sisällä ei ole käyttäjän huolle...

Страница 118: ...na lasersäteilylle laitteen ollessa toiminnassa Älä katso säteeseen VARNING Om skyddshöljet av den optiska drivmodulen öppnas och spärren urkopplas då apparaten är i funktion utsättas använ daren för laserstrålning Betrakta ej strålen Tiedot luku kirjoitusyksikössä käytettävän laserdiodin säteilyominaisuuksista Aallonpituus 680 nm Teho 60 mW Turvallisuusluokka 3B ...

Страница 119: ...Finland for laser safety by the National Board of Labour Protection The safety class of the products was defined according to the resolution No 472 1985 of the Council of State and the standard EN 60825 WARNING The use of the product otherwise than specified in the user s manual may expose the user to laser radiation exceeding safety class 1 The same warning in Swedish SERVICE There are no user se...

Страница 120: ...nism is opened and the safety interlock disabled you may be exposed to the laser radiation when the drive is operating Avoid exposure to the beam The same warning in Swedish The information about the radiation characteristics of the laser diode used in the optical drive mechanism Wavelength 680 nm Power 60 mW Class 3B laser ...

Страница 121: ...C SAFETY AND REGULATORY INFORMATION C NEXT PREVIOUS JUMP CONTENTS INDEX JAPANESE VCCI STATEMENT JAPANESE HARMONICS STATEMENT ...

Страница 122: ... one of the autochanger components drive mailslot storage slots or picker front panel The part of the jukebox that includes a control panel used to manage and display functions and a mailslot to insert and remove disks high voltage differential SCSI Signals are asserted on the bus by using two lines for each signal and measuring the voltage difference between the signals Differential retains more ...

Страница 123: ...ling LVD enables faster data burst rates and longer cable lengths This form of differ ential uses 3 3V signal levels LVD See low voltage differential SCSI M O magneto optical A type of optical technology which uses a laser to read from and write to a magnetic layer on an opti cal disk To write a spot on the magnetic layer is heated by a laser to a point where it can be magnetically altered by the ...

Страница 124: ...hnology in which data can be repeatedly written using magneto optical reading and writing technology SCSI An acronym for the Small Computer Systems Interface single ended SCSI Signals are asserted on the bus by using a 5 volt signal referenced to ground This method makes the bus somewhat susceptible to noise and loss of signal quality over distance storage slot An area of the autochanger that hold...

Страница 125: ... disk cartridge to enable write protection on one or both surfaces of the disk write once An additional operating mode available with multifunction drives When a write once disk is inserted the drive will write data but will not write over data that has been previously written This feature is useful for applications that need permanent data security and audit trails ...

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