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Labels

The labels affixed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

IMPORTANT:

Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1)

Serial number

(2)

Product number

(3)

Warranty period

(4)

Model number (select products only)

Component

(1)

HP product name (select products only)

(2)

Model name (select products only)

(3)

Product number

(4)

Serial number

(5)

Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Chapter 2 Getting to know your computer

Содержание Stream x360 11-aa000

Страница 1: ...User Guide ...

Страница 2: ...Product notice This guide describes features that are common to most products Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always en...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select products only ...

Страница 7: ... 3 Connecting to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Airplane mode key 15 Operating system controls 15 Connecting to a WLAN 16 Using HP Mobile Broadband select products only 16 Using GPS select products only 17 Using Bluetooth wireless devices select products only 17 Connecting Bluetooth devices 17 Connecting to a wired network LAN select products only 1...

Страница 8: ...ting and exiting Sleep 28 Manually initiating and exiting Hibernation select products only 28 Setting password protection on wakeup exiting Sleep or Hibernation 28 Using HP Fast Charge select products only 29 Using the power meter and power settings 29 Running on battery power 29 Factory sealed battery 30 Finding battery information 30 Conserving battery power 30 Identifying low battery levels 30 ...

Страница 9: ...Using antivirus software 40 Using firewall software 40 Installing software updates 40 Using HP Touchpoint Manager select products only 41 Securing your wireless network 41 Backing up your software applications and information 41 Using an optional security cable select products only 41 9 Using Setup Utility BIOS 42 Starting Setup Utility BIOS 42 Updating Setup Utility BIOS 42 Determining the BIOS v...

Страница 10: ...ng HP Recovery media to recover 49 Changing the computer boot order 50 Removing the HP Recovery partition select products only 51 12 Specifications 52 Input power 52 Operating environment 52 13 Electrostatic Discharge 54 14 Accessibility 55 Supported assistive technologies 55 Contacting support 55 Index 56 x ...

Страница 11: ...nload an app 1 Select the Start button and then select the Store app or Select the Store icon next to the taskbar search box 2 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart ...

Страница 12: ...ation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document Select the Start button select All apps required on some products select HP Help and Support and then select HP Documentation or Select the Start button select All apps require...

Страница 13: ...the box In some countries or regions HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at POD PO Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone number and ...

Страница 14: ... devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Select the Start button or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to kno...

Страница 15: ... press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 HDMI port Connects an optional video ...

Страница 16: ...nsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power sleep settings or Right click the Start button and then select Power Options 2 Power light On T...

Страница 17: ...rbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button se...

Страница 18: ...ords sound The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button select All apps requi...

Страница 19: ...e the pointer or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 23 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 20: ...nent Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Страница 21: ...Buttons speakers and fingerprint reader Component Description Speakers Produce sound Top 11 ...

Страница 22: ...n keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on Using the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key Icon Description Opens the Get started app Decreases the screen brightness incrementally as long as you hold down the key Increases...

Страница 23: ...ker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Turns the airplane mode and wireless feature on or...

Страница 24: ...mber Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name select products only 2 Model name select products only 3 Product numbe...

Страница 25: ... area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Select the Start button and then select the Get started app Using the wireless controls You can contr...

Страница 26: ...uter manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select products only Your HP Mobile Broadband computer has built in support for mobile broadband service Your new computer when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate netwo...

Страница 27: ...tablish a Bluetooth connection 1 Type bluetooth in the taskbar search box and then select Bluetooth settings 2 Turn on Bluetooth if it is not already turned on 3 Select your device from the list and then follow the on screen instructions NOTE If the device requires verification a pairing code is displayed On the device you are adding follow the on screen instructions to verify that the code on you...

Страница 28: ... a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer 18 Chapter 3 Connecting to a network ...

Страница 29: ...content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone combo jack on your computer or on a docking station To conn...

Страница 30: ...el select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect ...

Страница 31: ...skbar search box select Control Panel and then select Appearance and Personalization Under Display select Adjust resolution or Make text and other items larger or smaller Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 Right click the Speakers...

Страница 32: ... Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions 22 Chapter 4 Enjoying entertainment features ...

Страница 33: ...esponding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can b...

Страница 34: ...s apart Two finger slide TouchPad only Use the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two finge...

Страница 35: ...ingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an object pr...

Страница 36: ...the same functions as you do using touch gestures The keyboard also allows you to use action keys and key combinations to perform specific functions NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section 26 Chapter 5 Navigating the screen ...

Страница 37: ...tates Sleep and Hibernation Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 28 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the ...

Страница 38: ...arch box and then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Sav...

Страница 39: ...r Using the power meter and power settings The power meter is located on the Windows taskbar The power meter allows you to quickly access power settings and view the remaining battery charge To view the percentage of remaining battery charge and the current power plan place the mouse pointer over the power meter icon To use Power Options right click the power meter icon and then select an item fro...

Страница 40: ...pport Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If HP Battery Check indicates that your battery should be replaced contact support HP Support Assistant provides the following tools and information about the battery HP Battery Check Information about battery types specifications life cycles and c...

Страница 41: ...urce is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation 1 Connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Running on AC power For information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not us...

Страница 42: ...puter 2 Connect the AC adapter to the computer and to the power cord and then plug the power cord into an AC outlet 3 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the power cord to the AC outlet to be sure that the connections are secure If the conn...

Страница 43: ... command NOTE If the computer is in the Sleep state or in Hibernation first exit Sleep or Hibernation by briefly pressing the power button 1 Save your work and close all open programs 2 Select the Start button select the Power icon and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequ...

Страница 44: ...ation access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files 2 Follow the on screen instructions Using HP 3D Drive...

Страница 45: ...s follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 ...

Страница 46: ...s on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of...

Страница 47: ...ons If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you pla...

Страница 48: ... the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwor...

Страница 49: ... Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Securit...

Страница 50: ...ore information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software T...

Страница 51: ...e which is highly cost effective relative to traditional in house solutions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up...

Страница 52: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Страница 53: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Страница 54: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 44 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Страница 55: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 45 ...

Страница 56: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 46 For information on the recovery options that are available using the recovery media see Using Windows tools on page 47 Use Win...

Страница 57: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Страница 58: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 51 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you...

Страница 59: ...overy discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select ...

Страница 60: ...der IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and the...

Страница 61: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 46 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Страница 62: ... for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15 V dc 5 A 20 V dc 4 5 A 90 ...

Страница 63: ... to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 53 ...

Страница 64: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Страница 65: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Страница 66: ...ate WLAN connection 16 critical battery level 31 D Disk Cleanup software 34 Disk Defragmenter software 34 drive light 5 E electrostatic discharge 54 esc key identifying 12 external AC power using 31 F fingerprints registering 39 firewall software 40 fn key identifying 12 four finger tap TouchPad gesture 25 G GPS 17 H HDMI port connecting 20 identifying 5 HDMI configuring audio 21 headsets connecti...

Страница 67: ...tarting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 recovery partition removing 51 regulatory information regulatory label 14 wireless certification labels 14 S security cable slot identifying 7 security cable installing 41 serial number 14 serial number computer 14 service labels locating 14 setting...

Страница 68: ...d settings 20 using the keyboard and optional mouse 26 using the TouchPad 23 V video 20 W Windows system restore point 46 47 Windows Hello using 39 Windows key identifying 12 Windows passwords 38 Windows tools using 47 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network WLAN connecting 16 corporate WLAN connection 16...

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