3.
Use the correct media type:
•
LTO-6 Ultrium 6.25 TB RW and LTO-6 Ultrium 6.25 TB WORM cartridges for use with
LTO-6 tape drives.
•
LTO-5 Ultrium 3 TB RW and LTO-5 Ultrium 3 TB WORM tape cartridges for use with
LTO-5 tape drives.
•
LTO-4 Ultrium 1.6 TB RW* and Ultrium 1.6 TB WORM tape cartridges for use with
LTO-4 tape drives.
4.
Has the cartridge been write-protected, see
Write protecting cartridges (page 36)
?
5.
Clean the tape heads with the cleaning cartridge, see
. Make
sure that you are using the Ultrium Universal cleaning cartridge, C7978A.
6.
If the Tape LED is flashing, the cartridge is probably faulty. Try using a different cartridge.
7.
Try the operation again.
8.
If the problem still occurs and you have not yet replaced the cartridge, try using a different
cartridge.
9.
If the problem is still there, the problem probably lies with the drive or the host computer.
Has the drive been moved recently? Have any cables been disconnected and reconnected?
Has the environment changed—unusually hot, cold, damp, or dry? Has there been dust
or dirt near the drive. Have reasonable precautions against static been taken?
The problem could lie with the drive:
1.
Check the cables and connectors.
2.
Clean the tape heads with the cleaning cartridge.
3.
If the problem persists, check the environmental conditions against the specified limits, see
table above, or refer to
http://www.hpe.com/support/hpesc
. Perhaps move the drive to a
more suitable site.
Has a new operating system been installed in the host computer? Has new backup software
been installed?
The problem could lie with the host or the software. Consult the computer's operating manuals,
the software manual, or seek help from a service engineer.
Understanding LED sequences
Figure 30 Front view of HPE LTO-6 external tape drive
5. Drive LED
1. On/Off switch (external drives only)
6. Tape LED
2. Eject button
7. Clean LED
3. Emergency reset button
8. Encryption LED (LTO-6 and LTO-5 only)
4. Ready LED
42
Troubleshooting
