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Troubleshooting Installation

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HP StorageWorks 700ux/1100ux Optical Jukebox Setup Guide

Using HP StorageWorks Library and Tape Tools

HP StorageWorks Library and Tape Tools (L&TT) is a robust diagnostic tool for
tape mechanisms, tape automation, magneto-optical and UDO products. L&TT
provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some
utility functions. Seamless integration is provided with HP’s hardware support
organization through generating and emailing support tickets. The support ticket
delivers a snapshot, or an in-depth view, of the storage system.

L&TT is a free download from the Web and deploys in fewer than five minutes. It
is ideal for customers who want ensured product reliability, self-diagnostics, and
faster resolution of device issues.

For more information, visit

http://www.hp.com/support/tapetools

.

Figure 12: HP StorageWorks L&TT

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Содержание StorageWorks 1100ux

Страница 1: ...100ux Optical Jukebox First Edition September 2004 Part Number AA962 96002 This guide describes procedures for unpacking installing configuring and troubleshooting installation issues for the HP StorageWorks 700ux 1100ux Optical Jukebox ...

Страница 2: ... only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Microsoft MS DOS MS Windows and Windows are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Hewlett Packard Company shall not be liable for...

Страница 3: ...ls 12 2 Installation 15 Identifying product components 16 Identifying panel features 18 Front panel features and descriptions 18 Back panel features and descriptions 19 Getting connected 20 3 Configuration 25 Using the jukebox on your host system 26 Connection to Windows 2000 and 2003 Server versions 32 and 64 bit systems 26 Connection to HP UX 11 x 27 Obtaining HP UX patches 27 Installing the sch...

Страница 4: ...ontents 4 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide 4 Troubleshooting Installation 33 Resolving installation issues 34 Using HP StorageWorks Library and Tape Tools 36 Glossary 37 Index 39 ...

Страница 5: ...bout this Guide About this Guide This setup guide provides information to help you Unpack the jukebox Install and configure the jukebox Load media Troubleshoot installation issues About This Guide topics include Related documentation page 6 Conventions page 6 Getting help page 7 ...

Страница 6: ...wing Document conventions Text symbols Document conventions This document follows the conventions in Table 1 Table 1 Document conventions Element Convention Cross reference links Blue text Figure 1 Key and field names menu items buttons and dialogue box titles Bold File names application names and text emphasis Italics User input commands and directory names and system responses output and message...

Страница 7: ...er indicates that failure to follow directions could result in damage to equipment or data Note Text set off in this manner presents commentary sidelights or interesting points of information Getting help If you still have a question after reading this guide contact an HP authorized service provider or access our web site http www hp com HP technical support Telephone numbers for worldwide technic...

Страница 8: ...stions HP StorageWorks Library Tape Tools support ticket if applicable HP storage web site The HP web site has the latest information on this product Access storage at http www hp com country us eng prodserv storage html From this web site select the appropriate product or solution You can also visit http www hp com go udo HP authorized reseller For the name of your nearest HP authorized reseller ...

Страница 9: ...9 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide 1 Unpacking This chapter describes the following Selecting an installation site page 10 Removing the packing materials page 12 ...

Страница 10: ... AC outlet near the jukebox The AC power cord is this product s main AC disconnect device and must be easily accessible at all times Table 2 Location criteria Specification Description Clearance Enough room to comfortably insert disks in the mailslot and for service access Power requirements Line voltage 100 to 240 VAC Line frequency 50 to 60 Hz Power consumption 560 W maximum Temperature Operatin...

Страница 11: ...ntrated light as it can interfere with the optical sensors Air quality Caution Excessive dust and debris can damage optical media and drives Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust printers that create paper dust and smoke filled rooms Table 2 Location criteria Continued Specification Description ...

Страница 12: ...t and set aside for later use WARNING Do not move the jukebox without additional help or an appropriately rated lift device The jukebox weights approximately 30 kg 66 lb 3 Using at least two people carefully lift the jukebox from the box and set aside 4 Remove the two end caps from the jukebox 5 Remove the antistatic bag from around the jukebox Note Inspect the jukebox for any damage that may have...

Страница 13: ...Unpacking 13 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide Figure 2 Unpacking the 700ux 1100ux jukebox ...

Страница 14: ...Unpacking 14 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide ...

Страница 15: ... StorageWorks 700ux 1100ux Optical Jukebox Setup Guide 2 Installation This chapter describes the following Identifying product components page 16 Identifying panel features page 18 Getting connected page 20 ...

Страница 16: ...voltage differential SCSI terminator to terminate the SCSI chain UDO media One rewritable 30 GB cartridge HP part number Q2031A Note HP UDO 30GB Write Once media is also available to order The part number is Q2030A Documentation CD CD containing the user s guide and web links to product registration diagnostics and technical support Getting started poster Quick reference for preparing the jukebox ...

Страница 17: ...ve jukebox Note The HBA must be dedicated to the jukebox and cannot be shared with other devices A single ended SE HBA can be used with this LVDS device However to ensure optimum performance HP recommends using an LVDS HBA to take advantage of higher data transfer rates If an SE HBA is used the maximum cable length will be limited to 3 meters Note If the jukebox is placed on a bus with an SE perip...

Страница 18: ...age 19 Front panel features and descriptions Figure 3 Front panel features Display Communicates control panel and status information Mailslot Used to insert and remove disks from the jukebox Selection buttons Used to access jukebox menus Activity indicator Lit to indicate power and drive status as well as the occurrence of faults 1 Display 2 Mailslot 3 Selection buttons 4 Activity indicator 1 2 3 ...

Страница 19: ...SCSI connectors Micro D type Used for attaching the SCSI cable from the jukebox to the host computer One port must have a SCSI cable connected and the other must have a SCSI terminator connected to it Power switch Turns power to the jukebox on and off Power receptacle Used for connecting the power cord to the jukebox 1 SCSI ports 2 Power switch 3 Power receptacle 3 2 1 ...

Страница 20: ...ical Jukebox Setup Guide Getting connected Caution Shipping screws must be removed to allow the jukebox to function properly 1 Remove the two white shipping screws located on the left side of the jukebox see Figure 5 Figure 5 Removing shipping screws ...

Страница 21: ...cal Jukebox Setup Guide 2 Store the screws by attaching them to the back of the jukebox see Figure 6 Figure 6 Storing the shipping screws 3 Fill the shipping screw holes with the two black rubber plugs provided see Figure 7 Figure 7 Plugging the holes ...

Страница 22: ... can only be used with an HP approved power cord for your specific geographic region Use of a non HP approved power cord may result in 1 noncompliance with individual country specific safety requirements 2 insufficient conductor ampacity that could result in overheating with potential personal injury and or property damage and 3 a fractured power cord which could cause the internal contacts to be ...

Страница 23: ...Installation 23 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide 5 Connect power to the jukebox Power on the jukebox and then the host system see Figure 9 Figure 9 Powering on the jukebox ...

Страница 24: ...he jukebox and drive SCSI IDs by selecting READY ADMIN SCSI IDS from the jukebox menu see Figure 10 Ensure that there are no SCSI ID conflicts with existing devices Default settings Jukebox 6 Drive 1 5 Drive 2 4 Note The default administrative password is 000 000 000 Figure 10 Setting SCSI IDs ...

Страница 25: ...25 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide 3 Configuration This chapter describes the following Using the jukebox on your host system page 26 Loading UDO media page 30 ...

Страница 26: ... before completing the following steps The Windows operating systems do not offer any native driver support for the jukebox robotics or file systems NTFS for the 8K sector sized UDO media Though native support is not offered by the Windows operating systems there are important steps required in order for your device to operate correctly including after third party software has been installed 1 Dis...

Страница 27: ...fer to your HP UX documentation for patch locations Note HP UX versions 11 x provide limited native support for jukeboxes including file system support for rewritable media and a SCSI driver schgr for the jukebox robotics Note When using a third party application HP recommends you consult with the application vendor for configuration requirements and recommendations Installing the schgr driver The...

Страница 28: ...sk drive in HP UX 1 Identify the SCSI address of the desired drive by inspecting the output of ioscan fn a Scroll through the ioscan output and look for the entry AA961A in the Device Description column b Look for the corresponding dev rdsk and dev dsk entries Note If the dev rdsk and dev dsk entries are not listed it may be necessary to perform an insf e to build the appropriate device files c Re...

Страница 29: ...laris IBM AIX Tru 64 and Linux Use third party drivers No native support is available with these operating systems Note For operating systems requiring third party drivers HP recommends attaching the jukebox to the host with the host powered off Power on the jukebox and then power on the server ...

Страница 30: ...ADY LOAD from the control panel 2 Load UDO media into the drive by inserting the disk gently but firmly into the mailslot shutter end first and with the side you want to access facing to the right A or B See Figure 11 An incorrectly inserted disk will be rejected with CART IN WRONG displaying briefly Figure 11 Loading media 3 LOAD SLOT will display with flashing to indicate the number of the first...

Страница 31: ... into the storage slot LOAD displays You can now load additional disks by inserting them into the mailslot and repeating step 3 until you are finished loading disks 5 Press CANCEL to return to the READY state Note For detailed information on using or ordering HP UDO media refer to the getting started poster and the user s guide that shipped with the jukebox ...

Страница 32: ...Configuration 32 HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide ...

Страница 33: ...orageWorks 700ux 1100ux Optical Jukebox Setup Guide 4 Troubleshooting Installation This chapter describes the following Resolving installation issues page 34 Using HP StorageWorks Library and Tape Tools page 36 ...

Страница 34: ...lftest failed and DEVICE FAILED displays Ensure the two shipping screws on the left side of the jukebox have been removed Power cycle the jukebox If the power on test continues to fail write down the displayed error code and micro move error and contact your support representative No display messages appear Ensure that the power cord is connected Ensure that the power switch is on Power cycle the ...

Страница 35: ...s type UDO jukeboxes are LVDS devices If using a narrow 8 bit HBA make sure that all addresses are in the range 0 through 7 For Windows operating systems use the device manager to rediscover the jukebox For HP UX use ioscan to verify that the HBA and attached devices are claimed For other operating systems refer to the system administrators guide for diagnosing missing peripherals Check that the a...

Страница 36: ... procedures failure analysis corrective service actions and some utility functions Seamless integration is provided with HP s hardware support organization through generating and emailing support tickets The support ticket delivers a snapshot or an in depth view of the storage system L TT is a free download from the Web and deploys in fewer than five minutes It is ideal for customers who want ensu...

Страница 37: ...e mailslot storage slots or picker jukebox A term synonymous with optical disk library or autochanger This type of optical storage device is often referred to as a jukebox because when a file is requested the disk containing the file is found inserted into the drive and the requested information is sent to the host computer system similar to the way a musical jukebox finds a recording and moves it...

Страница 38: ...terminator only if it is at the end of the bus ultra density optical UDO Ultra Density Optical like HP s DVD RW uses Phase Change technology in order to achieve increased data density on a 130mm disk Phase Change technology uses a laser to read and write from the active layer on the disk The recording process uses the laser to heat each data bit to a specific temperature One temperature allows the...

Страница 39: ...umentation 6 driver schgr 27 E environmental considerations 10 F formatting disks 28 G getting help 7 H help obtaining 7 host configuring 26 troubleshooting 35 HP authorized reseller 8 storage web site 8 technical support 7 HP UX 26 27 humidity 11 I installation 10 L Library and Tape Tools 36 loading media 30 location criteria 10 M mailslot 18 media 28 30 mounting disks 28 O operating systems 27 P...

Страница 40: ...k stability warning 7 related documentation 6 S SAM 27 schgr driver 27 SCSI bus type 35 SCSI IDs changing 30 SCSI interface ports 19 symbols in text 7 T technical support HP 7 temperature 10 text symbols 7 troubleshooting 34 36 U unpacking 12 W warning rack stability 7 web sites HP storage 8 L TT 36 Windows 2000 26 Windows 2003 26 ...

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