Diagnosing the Problem
1-20
HP Servers Troubleshooting Guide
HP CONFIDENTIAL
Writer: Ted Weiman File Name: b-ch1 Diagnosing the Problem.doc
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Contacting HP
Contact HP only if you have followed the procedures described in this guide and still
have not fixed the problem with your server.
Contacting Technical Support or Authorized Reseller
If you have exhausted the information in this guide, you can obtain further
information and help from the following locations.
IMPORTANT:
See the “Server Information You Need” section for a list of information you
must gather before contacting HP for support.
In the United States and Canada, call the Technical Support Center at
1-800-652-6672, where a technical support specialist will help you diagnose the
problem. For continuous quality improvement, calls may be recorded or monitored.
Outside North America, call the nearest Technical Support Center. Telephone
numbers for worldwide Technical Support Centers are listed in the
Worldwide
Telephone Numbers
booklet included with your product or available on the HP
website:
www.hp.com
For the name of your nearest authorized reseller:
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
NOTE:
For additional resources outside the United States and Canada, contact your
authorized reseller or service provider.
