Diagnosing the Problem
HP Servers Troubleshooting Guide
1-3
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Writer: Ted Weiman File Name: b-ch1 Diagnosing the Problem.doc
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Preparing to Troubleshoot the Server
Before troubleshooting, follow the steps to prepare the server for diagnosis. Also,
read the proper troubleshooting procedures to increase troubleshooting effectiveness.
Preparing the Server for Diagnosis
Before troubleshooting the server:
1.
Record any error messages displayed by the system.
2.
Remove all diskettes and CDs from the media drives.
3.
Power down the server and peripheral devices. Always perform an orderly server
shutdown if possible. This means that you must:
a.
Exit the applications.
b.
Exit the operating system.
c.
Power down the server.
4.
Disconnect any peripheral devices not required for testing (any devices not
necessary to power up the server). Do not disconnect the printer if you want to
use it to log error messages.
At this point, you can attempt to boot the server using the steps provided in your
server-specific user documentation to determine if the server is starting as it should.
First, however, read through the proper troubleshooting procedures in the “Using a
Troubleshooting Methodology” section.
Using a Troubleshooting Methodology
As you follow the troubleshooting steps in this guide and your server-specific user
documentation, use the methods described in Table 1-1. When troubleshooting, some
results are obvious, such as error messages or significant changes in functionality.
Other changes may not be as obvious, requiring you to check system logs for new
events recorded after the change was made.
After familiarizing yourself with these troubleshooting methods, follow the steps
outlined in “Gathering Information” in this chapter to troubleshoot your server.
